14
en
contact Information
Country of Purchase
Horizon Hobby
Address
Phone Number / Email Address
United States of America
Horizon Service Center
(Electronics and engines)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye, Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
+49 (0) 4121 2655 100
France
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Horizon Hobby - China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
law
These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Horizon reserves the right to change or modify this warranty at
any time without notice.
Warranty serVIces
Questions, assistance, and repairs
Your local hobby store and/or place of purchase cannot provide war-
ranty support or service. Once assembly, setup or use of the Product
has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For ques-
tions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call 877.504.0233 toll
free to speak to a Product Support representative.
Inspection or services
If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or
call Horizon to obtain a Return Merchandise Authorization (RMA) num-
ber. Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://www.
horizonhobby.com/content/_service-center_render-service-center.
If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone
number where you can be reached during business hours. When send-
ing product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
notIce: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact
the appropriate Horizon Product Support office.
Warranty requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided
warranty conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at the
sole discretion of Horizon.
non-Warranty repairs
Should your service not be covered by warranty, service will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost.
By submitting the item for service you are
agreeing to payment of the service without notification. Service esti-
mates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashier’s checks,
as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
notIce: Horizon service is limited to Product compliant
in the country of use and ownership. If non-compliant
product is received by Horizon for service, it will be
returned unserviced at the sole expense of the purchaser.
