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51

Chapter 7

Maintenance and

Troubleshooting

This chapter describes how to take care of your
LabelWriter and offers suggestions for identifying
problems that can occur when you use the LabelWriter
printers. If you can’t solve the problem, this chapter also
describes how to contact DYMO for technical support.

Maintenance

The section below describes how to care for your
LabelWriter.

Caring for

Your

LabelWriter

The LabelWriter printer is designed to give you long and
trouble-free service, while requiring very little
maintenance. You’ll get the best possible performance
from your LabelWriter if you follow the setup instructions
that appear in the Quick Start Card and the procedures
described in this section.

You can easily clean your LabelWriter using just a few
simple items, which are listed below.

!

Lint-free cloth.

!

Isopropyl alcohol, diluted dishwashing detergent, or
diluted glass cleaner. (If you use glass cleaner, make sure
it does not contain ammonia.)

!

Small, soft brush, such as a paint brush.

!

LabelWriter cleaning card. One cleaning card (part
#60622) is included in your printer package. To purchase
additional cleaning cards, visit www.dymo.com or call
(800) 426-7827.

To keep your LabelWriter working properly, you should
clean it from time to time. Dusting the outside of the
printer occasionally will help keep foreign matter from
getting inside the printer. However, it is still a good idea to
periodically perform some basic interior maintenance.

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Summary of Contents for LabelWriter 300

Page 1: ... radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encourag...

Page 2: ...equipment and void the manufacturer s warranty CE Certification This device has been tested and complies with the requirements of The EMC Directive EN55022 Radiated and Conducted Emissions B EN50082 1 Generic Immunity ESD RF and Transient Susceptibility and Low Voltage Directive Product Safety EN60950 Copyright Copyright 2001 DYMO Corporation All rights reserved Printing 3 01 Trademarks LabelWrite...

Page 3: ...ing the Designer 16 Creating a New Label File 16 Opening an Existing Label File 16 Adding an Object 17 Moving and Resizing Objects 18 Saving Your Label to a File 20 Chapter 3 Working with Templates 21 Using the Template Manager 21 Creating a New Template 22 Editing an Existing Template 23 Chapter 4 Using The List Manager 25 Chapter 5 Setting Preferences 29 User Information 29 General Settings 30 F...

Page 4: ...int from Microsoft Word and Access 49 Using AddressFixer 49 Chapter 7 Maintenance and Troubleshooting 51 Maintenance 51 Troubleshooting 52 Technical Support 53 Warranty 53 Appendix A Networking the LabelWriter 55 Connecting to a LabelWriter Over a Windows Network 55 Other Networking Solutions 56 Appendix B Labels Accessories 57 Labels 57 Accessories 58 Appendix C Technical Specifications 59 Printe...

Page 5: ...e You can set your default return address so that you do not have to enter your address every time you print a label You can import graphics to use with your labels and select a default logo file so you don t need to import your logo each time you create a new label Of course you can easily override these default values at any time DYMO is integrated into Microsoft Word Outlook Palm Desktop GoldMi...

Page 6: ...plasticizers for example labels placed on plastic ring binders will cause fading In the original packaging the label shelf life is 18 months When used for short term applications envelopes packages etc fading has never been reported as a problem When used to label files in a file cabinet fading is very gradual over many years When applied to the edge of a notebook that is then placed on a shelf in...

Page 7: ...the location given on the form Help and Internet Shortcuts Before making labels you should be aware of the various help resources available to you DYMO Label Software comes with extensive Help At times in this manual you will be directed to the Help for more detailed discussion or instructions on various topics To access the Help 1 Click on the Start button point to Programs DYMO Label and then cl...

Page 8: ...MO Label menu also includes Internet Shortcuts that access specific areas of the DYMO Web site including label ordering technical support and more These shortcuts are also available from the Help menu in DYMO Label Software ...

Page 9: ... List Manager that lets you save addresses or other types of lists Add ins to print directly from Microsoft Word Outlook Palm Desktop ACT and GoldMine Many of DYMO s partners have also integrated label printing into their software including CardScan TeleMagic and eGrabber s add in for Quick Books This chapter will introduce the DYMO Label Software features and show you how to customize a label tem...

Page 10: ... the software In this tutorial you will customize a shipping label You can only print this shipping label on wide print head printers Although the LabelWriter EL40 and LabelWriter 300 cannot print this shipping label we recommend that you follow along This tutorial will give you valuable information on how to access the various text and design objects and change their attributes Choose a Template ...

Page 11: ...the template and finally the part number of the label The Shipping with graphic 30256 template is displayed Changing the Graphic The next step in this tutorial is to customize the graphic As you will see to modify an object s attributes you simply click the object A dialog box appears that you can use to change the object s attributes To change the logo 1 Click the telephone graphic that appears o...

Page 12: ...scellaneous and Sign folders 4 Select the Miscellaneous folder and click Open The contents of the Miscellaneous folder are displayed 5 Select the Comput1 bmp file A preview showing the contents of the Comput1 bmp graphic file is displayed 6 Click the Open button The Comput1 bmp graphic is displayed in the Graphic Settings dialog box 7 Click OK The computer graphic is displayed on the label replaci...

Page 13: ... corner The Text Settings dialog box is displayed 2 Type the following text CompuDoctor s Fix It Service 1234 Hardware Way Livermore CA 94550 3 Click OK The return address is displayed on the label Changing the Recipient Address Next you enter DYMO s address as the recipient To enter the recipient s address 1 Position the arrow pointer over the address object ...

Page 14: ...d 3 Type the following address into the Address Settings dialog box DYMO Corporation 44 Commerce Road Stamford CT 06902 4561 4 Click OK Changing the Font You may want to modify the font used for the recipient address or return address You can use the same font for all the lines in your address or make the first line different from the rest For this tutorial you ll use the same font for all the lin...

Page 15: ... is now formatted with Arial Bold type on the label Also a POSTNET bar code encoding the address appears above the address Printing the Label Now that you have customized the label you are ready to print You can only print this shipping label on EL60 Turbo 330 and 330 Turbo printers If you have an EL40 or 300 printer skip this section Before you print the label make sure The LabelWriter printer is...

Page 16: ...emplate list below To use a template file you created simply choose it from the Label Templates list and the label template is displayed with all the information you placed on the template To access your label templates from the Label Templates list you must store them in the label file directory A default Label Files directory is created for you under the DYMO Label installation folder when you f...

Page 17: ...n objects Each object has certain attributes such as size position font etc You can edit an object s attributes simply by clicking the object or double clicking if the Designer is active You can then select the attributes that you want in the dialog box that is displayed For more information on modifying object attributes see the Help Below you will find a description of each of the objects availa...

Page 18: ...ic The graphic object enables you to add your company logo and other favorite graphics to labels You can import many popular graphic formats position them anywhere on the label resize them and even specify one as the default graphic You can also copy a graphic from a graphics application such as Microsoft Paint or CorelDRAW and then paste it into DYMO Label Software You can import a graphic direct...

Page 19: ...s automatically updated You can choose from many standard bar code symbologies including Code 39 Code 128 Codabar UPC A E EAN 8 13 ITF 14 and Interleaved 2 of 5 bar codes You can choose to include or exclude human readable text alphanumeric information and specify the font settings for the text You can also select the bar code size and position Counter You can use counter objects to automatically ...

Page 20: ...el Software includes a blank label template for every type of available label When you create a new label you select one of these blank labels as a starting point To create a new label 1 On the File menu click New Label The New Label dialog box is displayed 2 Select a label from the list that most closely matches the label you wish to create and click OK The blank label opens in the window and the...

Page 21: ...sing the cursor If you select one of the object tool buttons and then change your mind about placing the object click the Cancel Select Object button on the Design toolbar This cancels object placement If you defined a default logo file the graphic file you specified appears in all new graphic objects you place See Default Logo File on page 29 for information about defining a default logo file Def...

Page 22: ...o align objects resize multiple objects at the same time and move objects in front of and behind each other Moving Objects You can change the position of objects on labels DYMO Label Software gives you the option of using the mouse to move objects or for more precision you can specify the exact position of an object Moving an Object to a Precise Location For precise positioning use the Object Prop...

Page 23: ... If you want to display the text at the original size you need to increase the object s size or select Disable Shrink to Fit on the object s Properties dialog box for the object Precisely Resizing Objects You can specify the exact size of an object using the Object Properties dialog box The size values you specify depend on the current units of measure See Units of Measure on page 30 for informati...

Page 24: ... on are also deleted Saving Your Label to a File After you design a label you should save it to a file on the computer s hard disk for future use To save changes you have made to a label file Click the Save button on the Main toolbar or click Save from the File menu The program overwrites the contents of the file with your changes To save the changed label as a new label file 1 On the File menu cl...

Page 25: ...ktop Add ins When you installed the DYMO Label Software a number of LabelWriter and LabelWriter Add in template files were also installed However templates were not included for every label that DYMO sells This chapter describes how to create a new template and how to select which templates are displayed in the Label Templates lists Using the Template Manager The Template Manager makes it easy to ...

Page 26: ... boxes in the second column are used to determine which templates are available for use with the Microsoft Word Outlook and Palm Desktop Add ins 4 To make a template available from within these add ins check the second check box 5 To remove a template clear the second check box When you create a new LabelWriter Template LWT it will be automatically added to the Label Templates list The same scenar...

Page 27: ...ates using the Label Designer tools described in Chapter 2 Using the Label Designer To edit a label template from the DYMO Label Software 1 Click the desired template in the Label Templates box 2 Click the Label Designer tool 3 Change the label using the tools described in Chapter 2 Using the Label Designer 4 Click Save from the toolbar or click Save from the File menu The existing template is ove...

Page 28: ...ll the DYMO LabelWriter Software All of the supplied templates are also reinstalled If you have made any changes to the supplied templates and not saved the changes with a new file name copy the changed templates to another location before you reinstall the software so you don t lose your changes Then once the installation is complete copy the templates back into the Labels folder ...

Page 29: ...s objects but contains more than one other type of variable object you need to select the object into which you want the selected List Manager entry to appear In this case when you open the List Manager a dialog box appears listing the available objects Select the object you want to link to the List Manager and then click the Close button If the current label does not contain a variable object add...

Page 30: ...gs Rotating Names in Address Lists In address lists List Manager automatically sorts addresses by the last name For example if you enter the following address Harrison Schreppel 5040 El Cantada Berkeley CA 94720 3828 The program displays Schreppel Harrison in the Entries list In some cases the program cannot correctly identify the last name or incorrectly identifies a company name as a person s na...

Page 31: ... sorts entries by the first few characters of each entry s first line When you create a new file you have the option of importing addresses or data for new address lists or data list files respectively into the new file The program creates a new file with the specified name and stores the file in the default list file directory The specified file name appears at the top of the List Manager dialog ...

Page 32: ...tabase or other type of application When you export data from the DYMO Label Software the program exports each entry as a single record and each line as a single field You can save the exported data in a CSV or text file Printing Internet Postage The DYMO LabelWriter EL60 Turbo 330 and 330 Turbo printers are approved by the US Postal Service to print Internet Postage Currently these printers can b...

Page 33: ...ess in the User Information tab DYMO Label Software can automatically insert your Return Address information when you click on the Insert Return Address button available in the Text Settings dialog Click in the Default Return Address field and enter your return address If this field already contains an address edit the address currently shown Default Logo File If you use a certain graphic over and...

Page 34: ...ntal and vertical rulers next to the label The rulers are in inches or millimeters depending on the Units of Measure you have chosen To remove the rulers uncheck this option Show Shadows Select Show Shadows to display a shadow around the current label uncheck the box if you don t want to display a shadow The shadow does not print on labels Show Print Progress Dialog The Print Progress dialog box s...

Page 35: ...cs or bar codes DYMO Label Software will automatically switch the printer into Barcode and Graphics mode when printing a bar code that is small or medium in size or when printing a detailed graphic Default Number of Copies You can specify the default number of copies you want to print DYMO Label Software automatically prints the specified default number of copies unless you specify the number of c...

Page 36: ...ion in conjunction with the Enable Quick Print from System Tray option described below to quickly paste information into a label and print the label Enable Quick Print from System Tray With this option you can print text you ve copied to the clipboard directly to a label Here is an example After minimizing DYMO Label to the system tray copy an address from any letter to the clipboard Then double c...

Page 37: ... if you want to open this file each time you start the program Always Start With This Template You can specify a label template to be opened when you start DYMO Label Software Click Always Start with this Template and select the desired template from the pull down list Directories The Directories tab is described below You can specify the default directories for all label related files label files...

Page 38: ...tes and add in templates DYMO Label Software automatically selects the directory you specify when you save or open any of these label related files It s important that you store all your label templates in the label file directory DYMO Label Software only displays label templates located in the label file directory in the Label Templates drop down list List File Directory Specify the directory in ...

Page 39: ...re includes an add in program that enables you to quickly print mailing labels from a Microsoft Word document You access the add in using an icon the LabelWriter software installs on the Word toolbar The add in works with Microsoft Word 97 and 2000 Installing the Word Add In The Microsoft Word Add In is normally installed at the same time that you install the main DYMO Label Software If it is alre...

Page 40: ...utton on the Word toolbar or select the DYMO LabelWriter command from the Tools menu After a few seconds the DYMO LabelWriter dialog box appears on the screen with the address from your document automatically placed in the Recipient Address field If your letter contains more than one address and you want to make sure the Word Add In uses the correct one select highlight the address in your Word do...

Page 41: ...ou can check the recipient s address against a database of US Addresses correct any mistakes and add the complete nine digit ZIP 4 code To check the address 1 Click the Check Address button AddressFixer is a separate utility Please visit www dymo com for more information Printing POSTNET Bar Codes The DYMO LabelWriter dialog box also gives you the option of printing POSTNET bar codes on the label ...

Page 42: ...modifying an existing shipping label template 1 Choose a template from the Label Templates box in the DYMO LabelWriter dialog box 2 Click the Edit Label Template button which appears next to the Label Template box DYMO Label Software opens the selected template 3 Click the text object to input the return address ...

Page 43: ...he return address block 6 When finished click OK to close the Text Settings dialog box 7 To modify the width of the horizontal line dividing the Return Address from the Recipient Address click the line The Line Settings dialog box is displayed 8 Select the line width you want and click OK 9 Click the Recipient Address block to change the appearance of the Recipient address ...

Page 44: ... you just saved does not appear in the Word Add in Label Templates list until you quit and restart the Word Add in The Word Add In uses label templates with the LWA extension For a complete description of the way DYMO Label saves and manages templates please see the Help Add In for Microsoft Outlook DYMO Label Software includes an add in program that allows you to quickly print mailing labels and ...

Page 45: ... don t lose your changes Then once the installation is complete copy the templates back into the Labels folder When you see the LabelWriter button in the main toolbar of Outlook 98 2000 or Outlook 97 you know the installation was a success Enabling the Outlook 98 2000 Add In If the LabelWriter button appears in your Outlook toolbar automatically you can skip to the Printing Labels from Outlook sec...

Page 46: ...n Manager list You might have to scroll down the list to display this item If DYMO LabelWriter does not appear click the Install button and then select Dymo LabelWriter ecf from the list of files Click OK 5 Click OK in each of the dialog boxes you opened 6 Quit the Outlook 97 program and then restart it The Outlook 97 Add In automatically adds a LabelWriter button to each of the Outlook 97 toolbar...

Page 47: ...ne of the following options in the Print Label For box Current Contact prints the currently selected contact s address If you don t select a specific contact before you start the Outlook Add In the first contact listed in your current view is printed All Contacts prints the addresses of all the contacts stored in the Outlook database Current Selection prints the addresses of the currently selected...

Page 48: ...an use to select how the data in your Outlook database is formatted and printed on your label For example if you choose Contact w Title Address the name title and address of the selected contact s are printed You can use this option to print address and shipping labels as well as name badges file folder labels and Rolodex labels or cards You cannot change the fields the Outlook Add In selects for ...

Page 49: ...making sure that the Add In for Palm Desktop box is checked When you reinstall the DYMO LabelWriter Software all of the supplied templates are also reinstalled If you have made any changes to the supplied templates and not saved the changes with a new file name copy the changed templates to another location before you reinstall the software so you don t lose your changes Then once the installation...

Page 50: ...you start the Palm Desktop Add In the first contact listed in your current view is printed All Contacts prints the addresses of all the contacts stored in the Palm Address Book Current Selection prints the addresses of the currently selected contacts in Palm Address Book All Contacts in Current Category prints all of the contacts in the current selected category 4 Click the desired label template ...

Page 51: ...cted contact s are printed You can use this option to print address and shipping labels as well as name badges file folder labels and Rolodex labels or cards You cannot change the fields the Palm Desktop Add In selects for printing 6 Click Print Label to print your labels Printing POSTNET Bar Codes The DYMO LabelWriter dialog box also gives you the option of printing the POSTNET bar code on the la...

Page 52: ... are available in the on line help file To access these instructions click the Help button on the Add In Manager dialog box or click Contents from the Help menu Using the Database Add In DYMO Label Software includes a database add in that enables you to print information from a variety of databases onto labels Once you install the add in you can quickly print address shipping file folder and other...

Page 53: ...ers that work with virtually any Windows application Detailed instructions on printing from Microsoft Word and Access can be found in the on line help file Even if you are using a different application program than Word or Access reading the instructions in the Help file will help you understand how to use the LabelWriter printer driver and your favorite program Using AddressFixer With DYMO s Addr...

Page 54: ...Chapter 6 Using LabelWriter with Other Applications 50 ...

Page 55: ...ructions that appear in the Quick Start Card and the procedures described in this section You can easily clean your LabelWriter using just a few simple items which are listed below Lint free cloth Isopropyl alcohol diluted dishwashing detergent or diluted glass cleaner If you use glass cleaner make sure it does not contain ammonia Small soft brush such as a paint brush LabelWriter cleaning card On...

Page 56: ...n the printer 8 Reload the roll of labels and close the top cover Trouble shooting The sections below describe how to identify and resolve printer problems Additional troubleshooting steps may be found in the Help Performing a Printer Self Test If you experience problems with broken characters or other print quality issues you should perform a printer self test The self test verifies that all elem...

Page 57: ...s the LabelWriter against defects in materials and workmanship for a period of one 1 year from the date of original retail purchase If DYMO receives notice of such defects during the warranty period DYMO will at its option either repair or replace printers that prove to be defective Warranty Exclusions This warranty does not cover customer abuse or accidental damage DYMO s sole liability is limite...

Page 58: ...ter to DYMO The RA number must be clearly written on the side of the shipping container in which you return the LabelWriter DYMO will not accept any return without an RA marked on the outside of the box The product must be sent to us freight prepaid Send the product to DYMO s repair center at DYMO Service Center RA xxxxx place your RA here 83 Harvard Avenue Stamford CT 06902 5506 DYMO will repair ...

Page 59: ... to share a LabelWriter make sure The LabelWriter is properly installed on a PC on the network see the Quick Start Card for more information The LabelWriter is configured as a Shared printer see your Windows documentation for informa tion The steps below describe how to install the DYMO Label Software and printer driver on each client computer Perform these steps for each of the clients that need ...

Page 60: ...rocess 5 When prompted for the network printer location click the Browse button A dialog box appears 6 Click the computer to which the LabelWriter is connected then click the shared LabelWriter 7 Click OK and follow the instructions to finish the DYMO LabelWriter Software installation Other Networking Solutions For the latest information on networking the LabelWriter visit www dymo com ...

Page 61: ...sting can be found in the label catalog that was supplied with this printer and at www dymo com Custom Labels DYMO also offers several ways to customize your LabelWriter labels First you can order labels preprinted with text or graphics in any color A good example is Shipping labels preprinted with your return address and logo to match your corporate letterhead Second labels are available in custo...

Page 62: ...owing parallel port adapters Order part 60616 for the adapter compatible with the LabelWriter EL40 and EL60 Order part 60617 for the adapter compatible with the LabelWriter 300 330 330 Turbo and Turbo Spare Parts Here is a list of the most commonly requested parts for the LabelWriter EL40 EL60 Turbo 300 330 and 330 Turbo printers To order any of the parts or accessories Go to www dymo com and clic...

Page 63: ...te Maximum Print Width 300 EL40 330 330 Turbo EL60 Turbo 1 57 40mm 2 25 56mm Maximum Media Width 2 44 62mm in all printers Maximum Label Length User definable Maximum Paper Handling 300 feet of thermal paper 1200 of labels Dual Interface Bi directional serial RS232 USB Spec 1 1 protocol Serial Printer Settings EL40 EL60 300 330 330 Turbo Turbo 19 200 baud 8 data bits no parity hardware handshaking...

Page 64: ...ing power built into DYMO Label Software a Software Developer s Kit SDK is included in your LabelWriter CD The SDK provides OLE direct DLL calls and Dynamic Data Exchange DDE interfaces For more information visit www dymo com developers 3 You can check the Developer s forum on the DYMO Web site at www dymo com developers for the latest news Also you can join the Developer s mailing list to obtain ...

Page 65: ...ectory 33 label list directory 33 logo file 29 return address 29 Default Logo File 6 29 Default Number of Copies 31 Default Return Address 6 29 deleting objects 20 design toolbar 16 designer 16 developer information 60 DYMO Label Software starting 6 using with other programs 35 using with Outlook 40 using with Palm Desktop 45 E EAN 8 13 15 Enable Quick Print from System Tray 32 English units 30 Ex...

Page 66: ... address 14 bar code 15 counter 15 date time 15 deleting 20 graphic 14 horizontal line 14 naming 17 placing new 17 rectangle 15 resizing 19 rotating 20 text 13 vertical line 14 Open Last Saved File 33 opening label files 16 label templates 6 List Manager files 27 Optimize Printing 31 Outlook Add In 40 P Palm Desktop Add In 45 parallel port adapter 58 parts 58 Paste Button Automatically Prints 32 p...

Page 67: ...ng labels 2 Supplied Templates 22 Suppress Save File Prompt 32 T technical support 53 Template Manager 21 Template Manager dialog box 22 templates creating new 22 editing existing 23 opening 6 saving 12 text objects 13 placing new 17 thermal printing 1 troubleshooting 52 U units of measure 30 UPC A E 15 Use POSTNET Bar Codes for 9 Digit ZIP Codes Only 31 User Information 29 V variable objects 25 t...

Page 68: ...Index 64 ...

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