Chapter 7: Maintenance and Troubleshooting
54
returned to you. This applies to both warranty and out-
of-warranty repairs.
Obtaining an RA
Number from
DYMO
Contact DYMO’s technical support department at
(203) 588-2500 between 9 A.M. and 8 P.M. Eastern time.
A technical support specialist will ask you to describe the
problem and provide the product’s serial number. Upon
confirmation of the defect, the service representative will
fax a Return Authorization (RA) form to you to complete.
Once the completed RA form is received by DYMO, an
RA number will be issued to you.
Shipping the
Printer to DYMO
The RA number must be clearly written on the side of the
shipping container in which you return the LabelWriter.
DYMO will not accept any return without an RA# marked
on the outside of the box. The product must be sent to us
freight prepaid.
Send the product to DYMO’s repair center at:
DYMO Service Center
RA#
xxxxx
(place your RA# here)
83 Harvard Avenue
Stamford, CT 06902-5506
DYMO will repair the defects covered under warranty at
no charge in approximately three working days. DYMO
will return the repaired product to you using an equivalent
shipping method.
The original warranty on the printer remains – it does not
restart from the repair date.
Out of
Warranty
Repairs
Repairs made to out-of-warranty printers are billable and
will only be made after your authorization.
Summary of Contents for LabelWriter 300
Page 54: ...Chapter 6 Using LabelWriter with Other Applications 50 ...
Page 68: ...Index 64 ...
