Docomo FOMA D851IWM, User Manual

Page: 398 / 460

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Troubleshooting
Troubleshooting
Check if updating software is required first and perform Software Update if necessary.
☛
P405
Power supply and charging
● FOMA terminal cannot be turned on
(the terminal cannot be used).
●
The icon on the top of the display flashes and
a rapid beep alarm is heard.
● FOMA terminal cannot be charged.
●
The call indicator flashes in red during charging.
Phone
● “Please wait.” is displayed and does not go
out.
●
Calls cannot be made using the dial keys.
●
圏外
(outside service area) is indicated on the
display and you hear busy signals.
●
After dialing a number, you hear busy signals
and cannot establish your call.
●
The ring alert does not sound.
● An incoming voice call cannot be responded
with the Any Key Answer function.
●
During a voice call, the other party’s voice is
hard to listen or too loud.
● The redial data/received call history is erased
unexpectedly.
●
When there is an incoming call, a ring alert
not set sounds.
● When there is an incoming call, an image not
set appears.
･
Is the battery pack connected properly?
☛
P41
･
Is the battery depleted?
☛
P45
･
When the mova terminal is on when using Dual Network
Service, the FOMA terminal service is not available.
Check whether or not FOMA terminal is on. For details,
see “Network Services User’s Guide”.
The battery is almost discharged. Charge the battery.
☛
P42
･
Is the battery pack connected properly?
☛
P41
･
Is the charger terminal dirty? Clean the terminal with dry
cotton swab, etc.
･
Is the AC adapter (optional) connector securely inserted
to the FOMA terminal’s jack or the desktop cradle
(optional) connection terminal?
☛
P44
･
Is FOMA terminal correctly mounted on the desktop
cradle (optional)?
☛
P44
End any calls or communications immediately.
Disconnect the optional AC adapter (Desktop cradle) or
DC adapter from FOMA terminal. Then connect all the
devices correctly and start over.
☛
P44, P44
If the problem still persists, contact “Repairs” listed on the
back of this manual.
･
The line is congested. Wait
and dial again. The message
can be deleted by pressing a
dial key.
･
You can call the number
110,119 and 118. However
the call may not be connected
depending on the status.
･
Have you set All Lock?
☛
P144
･
Have you set Remote Lock?
☛
P145
･
Have you set Keypad Dial Lock?
☛
P148
･
Have you set Self Mode?
☛
P146
Are you outside the service area or in an area with poor
signal strength?
☛
P46
･
Have you dialed the area code?
☛
P52
･
Did you hear the dial tone before entering a phone
number?
･
Is 圏外 indicated?
☛
P46
･
Is Ring volume set to
Silent
?
☛
P68
･
Is the following function set?
・ Reject/Accept Call
☛
P151
・ Anonymous Caller
☛
P152
・
Set mute ring time
☛
P153
・ Reject non-Reg. Caller
☛
P154
･
Have you set Silent Mode?
☛
P121
･
Have you set Public mode (Driving mode)?
☛
P72
･
Have you set All Lock?
☛
P144
･
Have you set Self Mode?
☛
P146
･
Is the ringing time for Voice Mail Service or Call
Forwarding Service set to
0 sec ?
☛
P349, P350
Is Any Key Answer set to
OFF
?
☛
P64
Has the volume setting been changed? Adjust it
appropriately.
☛
P67
･
Is Keypad Dial Lock set on?
☛
P148
･
Is PIM Lock set on?
☛
P147
･
Ring tones set in multiple functions sound depending on
the priority levels given below:
a
Incoming settings for Multi Number
b
Settings of the FOMA terminal phonebook
c
Group Setting in the FOMA terminal phonebook
d
Sound Setting, Incoming Call Setting or Video-phone
Receiving Setting
･
Is Privacy Mode activated?
☛
P148
･
When video/i-i-motion containing sound and image is
set as ring tone for Incoming Call Setting, the set video/
i-motion is used as the image.
･
When call images are set in multiple functions, the image
appears depending on the priority levels given below:
a
Incoming settings for Multi Number
b
Settings of the FOMA terminal phonebook
c
Group Setting in the FOMA terminal phonebook
d
Incoming Call Setting or Video-phone Receiving Setting
･
Is Privacy Mode activated?
☛
P148
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