Digital Equipment Prioris XL 6000 Series Service Maintenance Manual Download Page 98

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10-1

PRIO

RIS

6000

Troubleshooting

Introduction

This chapter provides initial troubleshooting procedures. The tables that follow
list specific problems, probable causes, and recommended actions to take if your
server fails. Tables include:

•

Server Troubleshooting

•

Disk Drive Troubleshooting

•

Tape Drive Troubleshooting

•

Monitor Troubleshooting

•

CD-ROM Troubleshooting

•

Diskette Drive Troubleshooting

Refer to Chapter 4, “Server Management,” for a list of messages that might display.

Refer to the documentation supplied with additional options if you are experiencing
problems with specific options that you have installed.

Summary of Contents for Prioris XL 6000 Series

Page 1: ...PRIORIS XL 6000 Prioris XL 6000 Series Server Service Maintenance Manual Part Number ER B60WW SM A01 Digital Equipment Corporation...

Page 2: ...th in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Prioris XL 6000 Series Server Service Maintenance Manual Copyright Digital Equipment Corpor...

Page 3: ...particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to...

Page 4: ...ference Read the instructions for correct handling This equipment meets or exceeds requirements for safety in the U S UL 1950 Canada CSA C22 2 No 950 and Europe EN 60950 IEC 950 with Nordic requiremen...

Page 5: ...6 2 Server Software and Utilities Introduction 2 1 ServerWORKS Quick Launch 2 2 System Configuration Utility SCU 2 2 Starting the SCU 2 3 Using the SCU 2 4 Flash Memory Update Program 2 5 http www di...

Page 6: ...s and Countdown Codes 4 10 5 Installing Additional Memory Introduction 5 1 Installing Additonal Server Memory 5 1 Server DIMMs Requirements 5 1 Memory Configuration Guidelines 5 2 Upgrading Memory 5 3...

Page 7: ...rver Scan Sequence 7 5 Boot Device Assignment Example 7 6 PCI Scan Order Example 7 6 Identifying PCI Devices in the SCU 7 8 Installing Expansion Boards 7 10 Adding ISA Expansion Boards 7 10 Installing...

Page 8: ...t Software 11 2 Virus Software Information 11 2 BIOS Version Information 11 2 Restoring the Serial Number 11 3 Removing and Replacing Components 11 3 Removing and Replacing the Power Supply and Contro...

Page 9: ...chnical Specification Introduction A 1 Server Specifications A 1 Performance Specifications A 2 Server Dimensions A 2 Environmental Specifications A 3 ISA Expansion Slots A 3 PCI Local Bus Expansion S...

Page 10: ...ices C 4 Floppy Drive Subsystems Group C 5 BIOS Language Support Group C 5 Keyboard KB and Mouse Subsystem Group C 6 Console Redirection C 6 Security Subsystems Group C 7 Boot Subsystem Group C 8 SCSI...

Page 11: ...of the diagnostic tests are designed to test more than one product CAUTION Digital recommends that only A certified engineers attempt to repair this equipment All troubleshooting and repair procedures...

Page 12: ...his chapter describes how to manage your server using a network manager specifically Digital s ServerWORKS Manager Options for Prioris XLe configurations Chapter 5 Installing Additional Memory This ch...

Page 13: ...er 15 Product Reference and Support This chapter lists product reference and support information Appendix A Technical Specifications This appendix lists server operating specifications Also included i...

Page 14: ...indows SCU BAT Monospaced text indicates information that your server or software displays For example a directory path or error message Monospaced text can also indicate a command that you need to en...

Page 15: ...h suffix to a numerical value denotes hexadecimal numbers For example 0F8h equals 0F8 hexadecimal IDE Integrated drive electronics I O Input output ISA Industry standard architecture MS DOS Microsoft...

Page 16: ...cific information WARNING Indicates the presence of a hazard that can cause personal injury if the hazard is not avoided CAUTION Indicates the presence of a hazard that might cause damage to hardware...

Page 17: ...Preface xiii PRIORIS XL 6000 Typical Prioris XL 6000 Series Server NOTE Your monitor keyboard and mouse might look different...

Page 18: ...lability CPU Single 1P Pentium Pro processor mode The CPU operates using a 64 bit memory interface and an internal L2 cache Error Correction Code ECC Protested Memory Recovery from single bit cache an...

Page 19: ...an expansion slot Single Channel SCSI Controller Supports narrow and fast wide external and internal SCSI devices Capacity for Eight Internal Storage Devices Accommodates one CD ROM drive option on so...

Page 20: ...te contains ServerWORKS Quick Launch ServerWORKS Manager The CD ROM drive is an option on some Prioris XLe 6000 Series configurations and licenses ServerWORKS Quick Launch consists of a bootable CD RO...

Page 21: ...used to identify and correct problems you might encounter when installing configuring or using your server There are two ways to access the supplied diagnostic software 1 During your server installat...

Page 22: ...tal strongly recommends that you copy the diagnostics to a diskette and use this diskette to run the diagnostics on your server Server Utilities and Technical Support Current server utilities and tech...

Page 23: ...re than 15 degrees They may be supported when resting but not on sharp edges Type comfortably with no more key pressure than needed to feel the contact point Upper arms are straight down at your sides...

Page 24: ...ribute the lighting evenly on your work area Your server s monitor screen has an antiglare treatment to reduce glare Adjust the brightness and contrast controls as needed Noise Keep background noise a...

Page 25: ...ake a rest break and review the instructions for proper ergonomic setup and use If the pain or discomfort continues after resuming use of the server discontinue use and report the condition to your jo...

Page 26: ...tility enables you to update or restore your server s BIOS and ISA PCI configuration information SCSISelect Utility This utility allows you to configure and view settings of the installed Adaptec SCSI...

Page 27: ...ters on PCI and plug and play expansion boards contain the same type of information that an ISA CFG file does Your server s main logic board also comes with a CFG file The SCU uses the information pro...

Page 28: ...disk You can start the SCU in one of three ways 1 During the Quick Launch boot process if you selected to create a MS DOS partition the SCU was copied to the MS DOS partition on your hard disk drive T...

Page 29: ...CU 1 Turn on your server and allow the POST to complete If POST detects an error refer to Chapter 4 Server Management and take the appropriate steps to correct the problem After the problem has been r...

Page 30: ...00 or on the world wide web at http www digital com or http www digital com info service html SCSISelect Utility Your Prioris server comes with an onboard Adaptec 7880 SCSI controller and a SCSISelect...

Page 31: ...he server are located on the Quick Launch CD ROM In addition the manual is also located on the CD ROM in an on line format The Quick Launch CD ROM can be used to make a floppy diskette of the diagnost...

Page 32: ...ting External Devices and Power Before removing the side panel perform the following 1 Shut down any applications that are currently running then shut down the operating system 2 Turn off power to all...

Page 33: ...nents 3 2 Removing and Installing the Side Panel To remove the side panel perform the following 1 Unlock the side panel 2 Slide the panel to the rear of the server Figure 3 1 Unlocking and Removing th...

Page 34: ...Server Components 3 3 PRIORIS XL 6000 To install the side panel 1 Slide the panel to the front of the server 2 Lock the side panel Figure 3 2 Installing the Side Panel...

Page 35: ...t A Security door lock chassis lock B Hard disk drive indicator C Power indicator D Reset button E Power on off button F CD ROM drive option on Prioris XLe 6000 Series servers G 3 inch diskette drive...

Page 36: ...Server Components 3 5 PRIORIS XL 6000 Figure 3 3 Server Front View...

Page 37: ...View Figure Legend Component A Power supply B Location of main logic board C Rear panel expansion board slots D Two ISA expansion slots and three PCI expansion slots E Internal 3 inch drive bays F Up...

Page 38: ...Server Components 3 7 PRIORIS XL 6000 Figure 3 4 Server Left Side View...

Page 39: ...0Base T 100Base T port connector RJ45 B Serial port B COM 2 C Video port D Parallel port E Serial port A COM 1 F Keyboard port G Mouse port H Voltage select switch I ac line connector J SCSI knockout...

Page 40: ...Server Components 3 9 PRIORIS XL 6000 Figure 3 5 Server Rear View...

Page 41: ...connector I ATX interface connector J Diskette drive connector K Fan 1 connector L Configuration jumper blocks CMOS Pasword resets M Server battery RTC N Server Monitor Module SMM connector O Hard di...

Page 42: ...Server Components 3 11 PRIORIS XL 6000 Figure 3 6 Main Logic Board Components and Connectors...

Page 43: ...h as paper cloth or plastic A static discharge can be damaging even though you often cannot see or feel it To prevent damage to circuit boards and or components Before touching any circuit board or co...

Page 44: ...messages that might display and beep codes that might sound if a failure occurs NOTE Digital s ServerWORKS Manager is an option with Prioris XLe 6000 Series servers Contact your Digital Equipment Corp...

Page 45: ...m NOS Agents for Windows NT V3 51 and 4 0 Novell NetWare V3 12 and V4 x and SCO UNIX V5 0 The OS 2 NOS includes its own agent and can also be managed from ServerWORKS Manager ServerWORKS Manager allow...

Page 46: ...chapter on Managing Servers using other SNMP based Managers in the ServerWORKS Manager Administrator User s Guide for more information Displaying Server Status Using the Hardware There are two types...

Page 47: ...warning beep sounds Usually caused by a fan failure and the result is that the server shuts down CPUtemperature sensing The temperature exceeds 82 C 179 6 F The backup fans will activate without any...

Page 48: ...64 KB memory 3 Base 64 KB memory failure Memory failure in first 64 KB memory 4 Timer not operational Timer on main logic board not operational or memory failure in first 64 KB memory 5 Processor fail...

Page 49: ...ter real mode D1h Power on initialization D2h Disable NMI D3h Reset video controller D4h Enter real mode D5h Checksum the 8 KB loader BIOS D6h Loader BIOS checksum good D7h 900 Check if keyboard contr...

Page 50: ...table 24h Setup interrupt vector table 0Dh Check CMOS clear jumper 0Eh 690 Check validity of CMOS 0Fh Force CMOS defaults if required 10h CMOS initialization complete 25h Nothing 28h Set monochrome m...

Page 51: ...memory and display memory size on screen 52h Initialize for the other processors in MP system reset DMA controller 61h 250 DMA register tests 62h DMA test OK 65h Initialize 8237 DMA controller 66h Cle...

Page 52: ...ons test and initialization ACh 060 NPX test and initialization ADh Update co processor information in CMOS and recalculate checksum AEh Set typematic rate AFh 050 Keyboard READ ID command B0h Wait fo...

Page 53: ...le DMA controller 1 and 2 disable interrupt controller 1 and 2 and reset video display 13h Initialize all chipset registers 15h 900 Initialize system timer 1Bh 800 Real mode base 64 KB memory test 20h...

Page 54: ...ou can run larger and more complicated software on your server Your Prioris XL 6000 Series server supports up to 512 MB of ECC protected memory using single banked DIMMs This section provides the serv...

Page 55: ...lines The memory configuration guidelines for the Prioris XL 6000 Series server are as follows Install memory starting at Bank 0 Minimum memory supported is 32 MB 16 MB in Prioris XLe 6000 Series serv...

Page 56: ...IS XL 6000 Figure 5 1 DIMM Bank Locations Upgrading Memory You can upgrade memory on your Prioris XL 6000 Series server by adding DIMMs on the main logic board When expanding server memory always star...

Page 57: ...emove the side panel 4 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed socket Figure 5 2 5 Insert the bottom edge of the DIMM into the socket and then press...

Page 58: ...Installing Additional Memory 5 5 PRIORIS XL 6000 Figure 5 2 Installing a DIMM...

Page 59: ...able error Location Main logic board DIMM 0 Main logic board DIMM 1 Main logic board DIMM 2 Main logic board DIMM 3 Example Uncorrectable Error Main Logic Board DIMM 0 If a correctable error occurs th...

Page 60: ...To install the video memory upgrade chip perform the following 1 Power down your server 2 Disconnect all external devices ac power and monitor power 3 Unlock and remove the side panel 4 Align the dete...

Page 61: ...Installing Additional Memory 5 8 Figure 5 3 Installing a Video Memory Expansion Chip...

Page 62: ...n the front access 5 inch drive bay A maximum of four 3 inch 1 5 inch high hard disk drives can be installed in the internal drive bay or A maximum of six 3 inch 1 inch high hard disk drives can be in...

Page 63: ...gned to a unique SCSI ID number The narrow SCSI bus supports eight devices in the range of 0 7 The wide SCSI bus supports 16 devices in the range of 0 15 In either bus the SCSI ID 7 usually is assigne...

Page 64: ...SCSI cable If you remove the controller termination make sure both ends of the SCSI cable are properly terminated According to Digital specifications Drive ID The SCSI ID addressing is independent of...

Page 65: ...server has two drive bay areas Optional drives such as a SCSI disk drive a SCSI CD ROM and a SCSI tape are installed in these drive bay areas The two drive bay areas are Front access drive bay area Th...

Page 66: ...t all external devices ac power and monitor power 3 Unlock and remove the side panel 4 Open the door 5 Remove the plastic filler panel by pushing it out from inside the server 6 Remove the bracket fro...

Page 67: ...Installing Disk and Tape Drives 6 6 Figure 6 1 Installing a 5 Inch Device into the Front Access Drive Bay...

Page 68: ...n brackets onto the device and then install the 5 inch brackets as shown in Figure 6 2 3 inch expansion brackets 74 44336 01 are either supplied with the device or can be purchased from Digital Contac...

Page 69: ...a 3 inch device into one of the internal drive bay slots perform the following 1 Turn off your server 2 Disconnect all external devices ac power and monitor power 3 Unlock and remove the side panel 4...

Page 70: ...a 45 deg angle from the chassis 6 Pivot out the retaining arm and insert it in the bracket to stabilize the drive bay 7 Insert the device into the drive bay slot 8 Secure the device to the slot using...

Page 71: ...terminate the other end at the bulkhead To connect an external SCSI storage box 1 Power down the Prioris XL 6000 Series server 2 Remove the terminator from the external wide SCSI connector at the rear...

Page 72: ...Installing Disk and Tape Drives 6 11 PRIORIS XL 6000 Figure 6 5 Connecting an External SCSI Storage Box...

Page 73: ...boards as well as detailed installation procedures Note that PCI expansion boards can be SCSI ISA Expansion Board Configuration Guidelines ISA slots one and two support industry standard 16 bit ISA b...

Page 74: ...Installing Expansion Boards 7 2 Figure 7 1 Expansion Board Slot Locations...

Page 75: ...lled in the server Configuring Your PCI Expansion Boards Using the SCU When installing PCI expansion boards in your server the SCU must be run to configure these boards For PCI expansion boards the SC...

Page 76: ...ption determines which drive is selected first as the boot device One option is A then C default In this case the server first selects drive A to boot the operating system If a diskette is not inserte...

Page 77: ...2 PCI slots are scanned in ascending order starting with slot 1 For each bus the scanning sequence is also in ascending order starting from device 0 to device 1Fh For each device found the server scan...

Page 78: ...controller such as a 2940W Drives at SCSI ID 1 3 In this example the scanning begins with PCI slot 1 PCI bus 0 and the two channel SCSI controller The two channel SCSI controller has an internal PCI b...

Page 79: ...Installing Expansion Boards 7 7 PRIORIS XL 6000 Two Channel SCSI Controller PCI Bus 1 ID 1 ID 3 Ch 1 ID 3 ID 1 Ch 2 PCI Slot 3 2940W DEC01035 PCI Bus 0 Slots 1 Figure 7 2 PCI Scan Order...

Page 80: ...look similar to this PCI 1 PCI SCSI Device IRQ15 PCI 1 PCI SCSI Device IRQ14 If a PCI expansion board uses one or more interrupts but the interrupts are shared then the SCU will display an entry for a...

Page 81: ...embedded devices start matching the PCI expansion boards in the highest slot number with the embedded devices at the bottom of the list above the embedded VGA device As an example assume that a serve...

Page 82: ...s to include any ISA expansion boards you are going to install in your server 3 Select Step 3 Change Configuration Settings to view or change the configuration settings for any ISA expansion board you...

Page 83: ...and your optional expansion board s documentation before installing the expansion board 1 Run the SCU 2 Turn off your server 3 Disconnect the external devices ac power and monitor power 4 Unlock and r...

Page 84: ...on board into the socket and push it firmly into place Figure 7 4 Installing an ISA Expansion Board 7 Secure the ISA expansion board to the slot with the screw removed in step 5 8 Replace and lock the...

Page 85: ...ocumentation before installing the expansion board 1 Turn off your server 2 Disconnect all external devices ac power and monitor power 3 Unlock and remove the side panel 4 Unscrew and remove the metal...

Page 86: ...the PCI expansion board to slot with the screw removed in step 4 7 Replace and lock the side panel 8 Connect all external devices and restore power 9 Run the SCU Refer to Adding PCI Expansion Boards f...

Page 87: ...ing the SCU 2 The SCU automatically scans for PCI devices and will assign resources to them Verify that the resources assigned e g IRQs are supported by the PCI device under the operating system you a...

Page 88: ...4 Save Configuration to save your configuration 5 Select Step 6 Exit to exit the SCU If there are no resource conflicts the new configuration information is saved to the SCI file If there is a conflic...

Page 89: ...es SCSI Configuration Guidelines Fast and wide SCSI supports up to 16 devices per channel Run the SCSI configuration utility to change controller settings to fit your specific configuration Refer to C...

Page 90: ...ies to configure your server Refer to Chapter 2 Server Software and Utilities and to your SCSI documentation for additional configuration information Figure 8 1 Legend Component A External wide SCSI 6...

Page 91: ...Connecting SCSI Adapters 8 3 PRIORIS XL 6000 Figure 8 1 Single Channel SCSI Configuration...

Page 92: ...theft or accidental loss of software and hardware The Prioris XL 6000 Series server provides the following levels of protection Security door and side panel chassis lock located at the front of your s...

Page 93: ...number 2 and then turn the key clockwise to lock position number 1 To open the side panel continue to turn the key clockwise to the unlock position CAUTION Be careful not to lose your server keys Losi...

Page 94: ...assword before accessing the SCU or BIOS Setup utility After memory check post boot press F1 to access the CMOS Menu 1 Access the Security Subsystems Group menu and then select the Administrative Pass...

Page 95: ...e following procedure to erase a password from your server 1 Turn off your server and remove the side panel 2 Change jumper J36B to password clear place a jumper over pins 2 and 3 Refer to Figure 9 2...

Page 96: ...the a jumper installed over J36B pins 2 and 3 erases the existing password s 4 Turn off your server 5 Change jumper J36B to protect place a jumper over pins 1 and 2 6 Replace the side panel 7 Reconne...

Page 97: ...n logic board jumper settings The CMOS includes the following setup options to improve server security Floppy Writes Setting this option to Disabled prevents unauthorized personnel from writing data t...

Page 98: ...f your server fails Tables include Server Troubleshooting Disk Drive Troubleshooting Tape Drive Troubleshooting Monitor Troubleshooting CD ROM Troubleshooting Diskette Drive Troubleshooting Refer to C...

Page 99: ...more than one problem at a time Try to duplicate the problem Run the diagnostic software Refer to the next section Running the Diagnostics Run the SCU Refer to Chapter 2 Server Software and Utilities...

Page 100: ...that has a CD ROM drive to create a bootable diagnostic diskette The server s MS DOS partition if the partition was created during the Quick Launch installation process To run the diagnostics from the...

Page 101: ...tructive tests on the hard disk drive diskette drive and SCSI test menus Enter Run the highlighted diagnostics test F1 Displays help screens F2 Edit batch parameters F3 Load batch parameters F4 Save b...

Page 102: ...Monitor is off Monitor cable incorrectly installed Incorrect video drivers installed Video controller has failed Monitor has failed Adjust brightness and contrast controls Turn on the monitor Check a...

Page 103: ...reinstall Run the SCU to properly configure expansion board Refer to Chapter 7 Run SCU and add CFG file if necessary Remove expansion board and reboot If server boots without errors replace expansion...

Page 104: ...d by a local or remote control program Mouse is not connected Mouse driver not installed Mouse trackball dirty Mouse failed Enter the keyboard and mouse password Power down the server and connect the...

Page 105: ...re all cable connections Refer to Chapter 8 for cabling information Install external SCSI terminator at the rear of the server Refer to Chapter 8 Replace SCSI device Server does not recognize an exter...

Page 106: ...able incorrectly installed between SCSI controller and rear panel connector or external SCSI device and rear panel connector SCSI device has failed Refer to the supplied kit installation instructions...

Page 107: ...y all the data on the drive Properly install all required SCSI device drivers Refer to Chapter 2 Install the appropriate operating system Partition the SCSI hard disk drive and then reload the operati...

Page 108: ...write protected Slide the write protect tab on the cassette to the closed position Tape will not eject Tape jammed in drive Using a small screwdriver rotate the motor shaft clockwise to bring threadin...

Page 109: ...or brightness and contrast controls Replace monitor or contact your authorized service provider Distorted rolling or flickering screen display or wrong uneven color Monitor incorrectly adjusted Monito...

Page 110: ...correct SCSI ID assigned Tray open Install correct device drivers Insert a disk Make sure correct SCSI ID is assigned Refer to Chapter 6 Close the tray Power is on but indicator shows no activity No d...

Page 111: ...skette drive Server does not boot from a target diskette drive Cannot write to target diskette drive Drive ID incorrectly set Diskette drive not enabled Diskette boot option disabled Diskette does not...

Page 112: ...charge can be damaging even though you often cannot see or feel it To prevent damage to circuit boards and or components Wear a properly connected antistatic wrist strap Before touching any circuit bo...

Page 113: ...atrends com Virus Software Information F PROT Virus Detection and Cleanup Software latest version Supplier information North America South America Australia and New Zealand Command software Systems In...

Page 114: ...omponents The following sections provide removal and replacement procedures for the following Prioris XL 6000 Series server components Power supply Diskette drive CD ROM drive Drive bay cooling fan Sy...

Page 115: ...t all the wire power harness connectors from the main logic board and peripheral devices 7 Remove the two screws securing the control assembly to the chassis 8 Remove the power supply retaining screws...

Page 116: ...Field Service Replacement 11 5 PRIORIS XL 6000 DEC02029 Figure 11 1 Removing and Replacing the Power Supply and Control Assembly...

Page 117: ...power cord 4 Unlock and remove the side panel 5 Disconnect the power and data cables from the drive 6 Release peripheral device power cables from retaining clips 7 Remove the drive retaining screws 8...

Page 118: ...Field Service Replacement 11 7 PRIORIS XL 6000 DEC01090 2 Figure 11 2 Removing and Replacing the Diskette Drive...

Page 119: ...connect the power data and if installed audio cables from the CD ROM drive 6 Remove the retaining screws from the drive bay 7 Slide the drive out from front of the drive bay by applying pressure at th...

Page 120: ...Field Service Replacement 11 9 PRIORIS XL 6000 DEC01090 3 Figure 11 3 Removing and Replacing the CD ROM Drive...

Page 121: ...installed drives 5 Remove and retain lower screw A Figure 11 4 6 Loosen but do not remove the top screw that secures drive bay B Figure 11 4 7 Slide down the locking bracket but do not remove C Figure...

Page 122: ...Field Service Replacement 11 11 PRIORIS XL 6000 DEC02020 C B A Figure 11 4 Removing and Replacing the Drive Bay Cooling Fan...

Page 123: ...t the ac power cord 3 Unlock and remove the side panel 4 Disconnect the fan cable from the main logic board 5 From inside the housing and using a small screw driver push out on the black Nylock fasten...

Page 124: ...Field Service Replacement 11 13 PRIORIS XL 6000 DEC02023 Figure 11 5 Removing and Replacing the Lower Cooling Fan...

Page 125: ...nnect the ac power cord 3 Unlock and remove the side panel 4 Disconnect the speaker cable from the main logic board 5 Slide the speaker out and over the retaining dimple 6 Replace the speaker by perfo...

Page 126: ...rt the tip of a small flat bladed screw driver or equivalent under the plastic tab on the snap on plastic retainer Gently lift up and pull back on the retainer to remove it from the Lithium battery so...

Page 127: ...anel 8 Connect external devices and restore power 9 Reboot and run the SCU a Select Configure Computer from the SCU screen b Select View and Edit Details from the displayed screen c Edit the configura...

Page 128: ...Field Service Replacement 11 17 PRIORIS XL 6000 Figure 11 7 Replacing the Battery...

Page 129: ...figure the jumpers on the new main logic board 11 If the new main logic board does not have a Lithium battery RTC remove the Lithium battery RTC from the old main logic board and replace it on the new...

Page 130: ...Field Service Replacement 11 19 PRIORIS XL 6000 DEC01088 10 A A A A Figure 11 8 Removing and Replacing the Main Logic Board...

Page 131: ...6000 12 Field Service IPB 12 Introduction Following is an illustrated parts breakdown for the Prioris XL 6000 Series server Parts tables and support illustrations include server front view and server...

Page 132: ...e panel assembly frost white 7 00 PCXRJ AD 3 5 inch floppy disk drive 1 44 MB frost white 8 70 32569 01 Enclosure assembly without power supply 9 30 48116 02 5 25 inch half height SCSI CD ROM 10 70 30...

Page 133: ...Field Service IPB 12 3 PRIORIS XL 6000 DEC01104 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Figure 12 1 Server Front View...

Page 134: ...CA 54 24329 DA 54 24821 DA 54 24823 DA DIMM 8MB DIMM 16 MB DIMM 32 MB DIMM 64 MB DIMM 128 MB 6 30 47661 03 Power Supply 300 W 7 12 41768 03 SCSI Terminator 68 pin 8 17 04316 03 Cable assembly for int...

Page 135: ...Field Service IPB 12 5 PRIORIS XL 6000 DEC01105...

Page 136: ...23 01 Clip heat sink 00 BA356 SC Expansion cabinet external 30 47646 01 Battery backup FR PCTAR UB 12 47532 01 Nylock fastener lower fan PCXLA NA Keyboard frost white PCXLN AB PS 2 2 button mouse fros...

Page 137: ...13 1 PRIORIS XL 6000 13 Field Service Notes 13...

Page 138: ...rror is encountered during this sequence the BIOS sends a beep code Next the self test runs a series of tests and displays a countdown number on the screen The countdown starts at 230 and ends at 10 C...

Page 139: ...or Drive C The operating system can be booted from drive A or drive C You can select which device is to be booted first using the SCU If you choose Then A then C The system searches for drive A to bo...

Page 140: ...d material If you want to Refer to the Set up your server Server Installation Guide to unpack install internal components connect external devices and power and access the ServerWORKS Quick Launch pro...

Page 141: ...ices SCSI adapters etc Information supplied in this System Reference Supplied SCSI and other options documentation These are supplied as either manuals or as files on the Quick Launch CD ROM Run diagn...

Page 142: ...ISA expansion slots PCI expansion slots Power supply input power requirements Power supply output specifications Power cord requirements Main logic board jumper settings Server fault status POST messa...

Page 143: ...bit Memory 72 bit DIMMs single banked ECC memory 72 bit DIMMs double banked EDO memory 32 MB minimum 16 MB minimum XLe configuration 512 MB ECC protected memory maximum System flash ROM BIOS 128 KB V...

Page 144: ...to 90 relative humidity maximum wet bulb 65 C 149 F Altitude Operating Nonoperating 2 438 m 8 000 ft maximum 4 876 m 16 000 ft maximum Shipping vibration IAW Federal Standard 101 method 5019 Nonopera...

Page 145: ...following output ratings 5 V dc 0 A min 38 A max 3 3 V dc 0 A min 35 A max 12 V dc 0 A min 7 A max 12 V dc 0 A min 0 5 A max 5 V dc 0 A min 0 5 A max Power Cord Requirements The power cord used with...

Page 146: ...e of disassembly so that materials can be easily separated for recycling at the end of the product s useful life One type of fastener is generally used to minimize tools required to disassemble Plasti...

Page 147: ...Clears the password Flash program Protect 1 J36C pins 1 and 2 1 Prevents writing to the BIOS boot block Erase Program J36C pins 2 and 3 Permits boot block erasing and programming Intrusion detection d...

Page 148: ...Technical Specifications A 7 PRIORIS XL 6000 Figure A 1 Main Logic Board Jumper Locations...

Page 149: ...13 8 V VGTL 10 to 10 1 35 to 1 65 V 1 26 V 1 72 V VRM Voltage Range VRM Voltage Power Good Range Lower Limit Upper Limit 2 1 V 1 95 to 2 25 V 1 89 V 2 31 V 2 2 V 2 04 to 2 35 V 1 98 V 2 42 V 2 3 V 2 1...

Page 150: ...hat are available sometimes memory and address locations need to be changed For example some expansion boards require a specific memory location If that location is already allocated a memory conflict...

Page 151: ...00 to EFFFF ISA adapter RAM non shadow 64 KB F0000 to FFFFF System BIOS memory 64 KB I O Address Map Range hexadecimal Function 060 to 064 Keyboard mouse controller 0F8 to 0FF Math co processor 1F0 to...

Page 152: ...enabled IRQ6 Diskette controller if enabled IRQ7 LPT1 LPT2 LPT3 if enabled IRQ12 Mouse interrupt IRQ13 Math co processor PCI Configuration Space Address Map PCI Bus No Device No Device 0 00h Host bri...

Page 153: ...he six steps or menu items of the SCU listed as menu pages below provide the necessary options to configure your server SYSTEM CONFIGURATION UTILITY Release x xx 1995 1996 American Megatrends Inc Step...

Page 154: ...ifunction Device Bus 0 Dev 12 This step is optional you may skip it by pressing Esc and all configuration settings will remain unchanged Press Enter to view or change a board s configuration settings...

Page 155: ...KB base memory 1 512 KB base memory Sets the server s base memory size Shadowing ISA ROMs options Press Enter Press Enter to modify the shadowing options Extended memory options cache 1 MB ISA hole 15...

Page 156: ...the specified address and IRQ Parallel port configuration Port 378h IRQ7 1 Port 278h IRQ5 Port 3BCh IRQ7 Port 2E8h IRQ3 Parallel port disable Enables or disables the onboard parallel port at the spec...

Page 157: ...and density of diskette drives Floppy drive B options Disable or not installed 1 3 5 1 44 MB drive 5 25 360 KB drive 5 25 1 2 MB drive 3 5 720 KB drive 3 5 2 88 MB drive Sets the size and density of d...

Page 158: ...use is connected to the server 1 Factory default setting Console Redirection Menu Fields Settings Comments COM port for redirection Disable 1 Redirection on COM1 E4000 Redirection on COM2 E4000 Enable...

Page 159: ...assword field Verify your user password by typing it in the verify password field Hot key option Disable 1 Ctrl Alt Disable Enable Press Enter to display the menu Tab down to Enable and then Tab to En...

Page 160: ...oot network Each time your server boots it will load your operating system from the sequence selected Display F1 for setup message during POST Enable 1 Disable Enables or disables the F1 setup prompt...

Page 161: ...modify the server s temperature and voltage sensors for proper operation Speaker options Enable 1 Disable Enables or disables your server s speaker Scan user flash area Disable 1 Enable Enabling this...

Page 162: ...is option causes the BIOS to log critical and informational events to non volatile flash memory PCI system error detection Disable 1 Enable When enabled if a PCI bus error SERR is detected a critical...

Page 163: ...th for cleaning do not allow any excess fluid to leak into the server keyboard or monitor Wait until the server is completely dry before applying power Cleaning the Server Clean the outside of the ser...

Page 164: ...owing steps before shipping or moving the server 1 Back up all files stored on all hard disk drives 2 Turn off the server the monitor automatically shuts off 3 Disconnect power cord from wall outlet t...

Page 165: ...ping the server or moving it by vehicle pack the server to avoid damage Pack server in the original packing material and containers If you did not save the boxes and packing material use a sturdy cart...

Page 166: ...egrates the Dual P6 CPU with both EISA and PCI system peripheral devices The MLB provides the following functions PC compatible serial 2 parallel keyboard and serial mouse ports Three dedicated PCI ex...

Page 167: ...al Serial Bus USB Server Management Controller and ISA Interface ASIC GTL Bus Termination Data Bus Accelerator DBX Processor Power and GTL Bus Termination PCI and Memory Controller PMC Super I O Chip...

Page 168: ...mation clock registers and general purpose control registers NVRAM This RAM stores EISA configuration information in an 8K x 8 SRAM controlled by the RTC Keyboard Mouse Controller One universal periph...

Page 169: ...er has support for 360KB 720KB 1 2MB 1 44MB and 2 88MB disks Serial Interface Serial interface COM ports are accessible through the rear panel 9 pin D subminiature connectors These connectors are func...

Page 170: ...port to be in either PS 2 compatible mode or extended parallel port EPP bi directional mode through Setup The following table lists parallel interface pin assignments L denotes low true logic Pin Numb...

Page 171: ...ormats Super Video Graphics Array The main logic board has a Super Video Graphic Array SVGA Trio32 or Trio64 V family video controller It uses an S3 VGA graphic user interface GUI accelerator and is 1...

Page 172: ...reen Video 3 Blue Video 4 Monitor ID Bit 2 not used 5 Ground 6 Red Return ground 7 Green Return ground 8 Blue Return ground 9 5V supply optional 10 Sync Return ground 11 Monitor ID bit 0 not used 12 D...

Page 173: ...rd 68 pin wide SCSI connector on the backplane The backplane out connector is terminated when shipped however this terminator can be removed and the wide cable can be installed to the outside of the b...

Page 174: ...orted on all three PCI slots System Management Blocks The lower part of Figure E 1 shows several blocks for system management resources on an IIC bus also called I 2 C bus An 8031 subsystem detects su...

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Digital Equipment Prioris XL 6000 Series, Service Maintenance Manual

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Summary of Contents for Prioris XL 6000 Series

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