DETEWE OpenPhone 28, User Manual

Page: 45 / 84

43
Making Calls Enquiry, Toggling, Transfer and Conference
To end the enquiry/toggling press
the
Menu
softkey and select the
Disconnect menu item. If you long
press the
R
key again, you are re-
connected to the subscriber on hold.
Pressing
A
transfers your first call
to the subscriber you consulted.
Transferring an Internal/
External Call to an
Internal Subscriber
You have dialled an internal consul-
tation call (see
Enquiry/Toggling by
Means of the R-Key starting on
page 42).
If the called subscriber accepts the
call, announce the call transfer and
press
A
.
Or if you do not wish to wait for the
called subscriber to answer: Press
the
A
key; the other subscriber will
be called.
If the called subscriber accepts the
call, he/she will be connected to the
waiting call. If the call is not ac-
cepted within a certain period of
time (by default 45 seconds), you
get an recall and after pressing
A
you are connected to the original
subscriber.
The period of time after which a re-
call is made can be changed by your
system administrator in the
OpenCom 100 and you can ask them
for the current time value.
If the system administrator has set
the feature
Music on hold upon
transfer on calling in the configura-
tor, then the caller hears “Music on
Hold” while the call is being sig-
nalled at the other subscriber. This
setting also specifies whether the
caller hears “Music on Hold” on a re-
call, or whether they hear the ring-
ing tone or busy tone.
If the called subscriber is busy, press
the
Menu
softkey and confirm
Disconnect with
OK
. Then enter
another internal call number to
transfer the call or press the
R
key
to be connected to the caller again.
Transferring an External
Call to an External
Subscriber
External calls can only be transferred
to an external subscriber via the
“Subscriber on hold” menu.
You have dialled an external number
for a consultation call (see
Enquiry/
Toggling by Means of the R-Key start-
ing on page 42); the original (exter-
nal) caller is kept on hold.
Press the
Menu
softkey briefly and
confirm the Transfer with
OK
.
Depending on your communica-
tions system’s settings, the external
calls will be joined together in your
communications system or the ex-
change of the network operator.