30
General Information
Making Calls
Calls in the
Call-waiting Queue
The system administrator can con-
figure and activate a
Call queue
es-
pecially for your telephone in the
OpenCom 100 system. While you are
making a call, new calls will be put
into the queue; these callers first
hear an announcement (if the sys-
tem administrator has preset an an-
nouncement) and then the ring
tone. The number of calls permitted
in the call-waiting queue is set by
the system administrator during sys-
tem configuration, 5 calls for exam-
ple. When this number is reached,
further callers hear the busy tone.
The calls in the queue are put
through in order of priority (baby
calls, door calls, VIP calls, other inter-
nal and external calls), irrespective
of the order in which they came in.
Calls that have been in the queue for
too long are removed, and the call-
ers then hear the busy tone. The pe-
riod of time until a call is released is
set by the network operator. In Ger-
many this is usually two minutes and
in other European countries usually
three minutes.
Your telephone can have a call-wait-
ing queue even if it belongs to a sub-
scriber group; it also works in combi-
nation with call forwarding.
Please note:
If call-waiting protec-
tion is activated on your telephone,
you will hear the call-waiting tone
every time a new call comes in. The
display indicates if it is an internal or
an external call. If call-waiting pro-
tection is deactivated and you end
the call, the next waiting call will be
signalled.
For more information please refer to
the chapter entitled “Call Queue” in
the “OpenCom 100 Mounting and
Commissioning” user guide.
Menu Before and During
a Connection
When the handset is in the idle or
call state, state-dependent menus
are displayed when you press the
Menu
softkey briefly. Frequently
used features are displayed, which
you can then activate.
Examples:
1. Another telephone in your pick-
up group rings and you want to
accept the call. Press the
Menu
softkey briefly, select
Pick-up
and confirm your choice with
OK
. You will be connected with
the caller.
2. Or a subscriber is busy and you
want to be called back. While
you hear the busy signal, press
the
Menu
softkey and confirm
Callback
with
OK
.
Summary of Contents for OpenPhone 28
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