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112

Troubleshooting and Frequently Asked Questions

Generic Failure

USC-LCE experienced an unidentified error when 

creating the RAID configuration. To resolve this issue:

1

Reboot the system.

2

Re-enter USC-LCE by pressing the 

<F10>

 key.

3

Try again to create the RAID configuration.

Sufficient physical disks not 

available on any supported 

RAID controller. The wizard 

will exit.

You do not have a sufficient number of disks to support 

RAID configuration—you must attach more physical 

disks and start the 

RAID Configuration

 wizard again.

Please select required 

number of physical disk(s) 

for current span

The number of physical disks you selected for the 

current RAID span is incorrect. Review your span 

selections, and enter the correct number.

No physical disk has been 

selected for this virtual disk

The number of physical disks you selected for the 

virtual disk is insufficient. Review the minimum 

number of physical disks required for the current RAID 

level, and select at least that number of physical disks.

No controller is present in 

the system

No RAID controller is present in your system. To resolve 

this issue:

1

Add a supported RAID controller that includes two or 

more physical disks.

2

Re-enter USC-LCE by pressing the 

<F10>

 key.

3

Restart the 

RAID Configuration

 wizard.

No valid RAID level found The number of physical disks attached to your system is 

insufficient for the RAID level you selected. Attach 

more physical disks and try again.

An error occurred. One or 

more settings may not be 

saved.

An error occurred when changing Hardware Advanced 

Configuration settings. To resolve this issue:

1

Reboot the system.

2

Re-enter USC-LCE by pressing the 

<F10>

 key. 

3

Change the settings again.

Table 5-3.  USC-LCE Error Messages and Resolutions 

(continued)

Error Message

Resolution

Summary of Contents for USC

Page 1: ...Dell Lifecycle Controller USC USC LCE Version 1 5 User s Guide ...

Page 2: ...s Microsoft Windows andWindowsServer are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries VMware and ESX are registered trademarks or trademarks of VMware Inc in the United States and or other jurisdictions Novell and SUSE are registered trademarks of Novell Inc in the United States andothercountries Red Hat isa registeredtrademark of ...

Page 3: ...rading to USC or USC LCE 16 Other Documents You May Need 17 2 Using USC or USC LCE 19 Launching USC or USC LCE 19 Launch Messages Causes and Resolutions 20 Enabling USC or USC LCE 21 Disabling USC or USC LCE 21 Canceling Request to Enter System Services 21 Using USC for the First Time 22 Using USC LCE for the First Time 22 Using USC Settings Wizard 22 ...

Page 4: ...View and Export 28 Delete Configuration and Reset Defaults 30 Operating System Deployment 30 Driver Access 30 Driver Extraction 31 Driver Installation Methods 31 RAID Configuration 31 Platform Restore 32 Part Replacement Configuration 32 Backup Server Profile 32 Export Server Profile 33 Import Server Profile 34 Hardware Diagnostics 34 USC or USC LCE Repair 35 RAID Configuration 35 Key Encryption 3...

Page 5: ...g Current Version Information 40 Launching Platform Update Wizard 40 Selecting Download Method 41 Selecting and Applying Updates 44 Rolling Back to Previous BIOS and Firmware Versions 45 Updating Hardware Diagnostics Utility 47 Performing Hardware Diagnostics 48 Installing Operating System 48 Prerequisites 48 Workflow 48 Selecting Operating System Driver Source Location for USC only 49 Online Repo...

Page 6: ...System Post Installation Scenarios 56 Assigning a Windows Bootable System Partition to Drive C 56 Installing Red Hat Enterprise Linux 4 8 on a System with SAS7 H200 Controller 56 Controlling Access to the System Control Panel 57 System Control Panel Access Options 57 Configuring System Date Time 58 Configuring iDRAC 58 LAN Configuration 59 Advanced LAN Configuration 61 Common IP Configuration 62 I...

Page 7: ...isks 76 Advanced Wizard Only Additional Settings 77 Advanced Wizard Only Review Summary 78 Configuring RAID using Software RAID 79 Prerequisites 79 Workflow 79 Creating a Secure Virtual Disk on Series 7 Controller 80 Configuring vFlash SD Card 81 HII Advanced Configuration 82 Encrypting Unsecure Virtual Disks 84 Prerequisites 84 Workflow 85 Applying the Local Key on the RAID Controller 85 Prerequi...

Page 8: ... a Local FTP Server 90 Accessing Updates on a Local FTP Server 90 Configuring a Local USB Device 91 Copying Repository to a Local USB Device from the Dell Server Updates DVD 91 Using the Dell Repository Manager to Create the Repository and Copy it to a USB Device 92 Part Replacement Configuration 92 Prerequisites 92 Supported Devices 93 Collect System Inventory on Restart 93 Part Firmware Update 9...

Page 9: ...requisites 99 Workflow 99 Post requisites 99 Viewing Lifecycle Log History 100 Exporting Lifecycle Log 101 Prerequisites 101 Workflow 101 Adding a Work Note to Lifecycle Log 103 Deleting Configuration and Resetting Defaults 103 5 Troubleshooting and Frequently Asked Questions 105 Error Messages 105 Repairing the USC and USC LCE 116 Repairing USC 116 Repairing USC LCE 116 Frequently Asked Questions...

Page 10: ...10 Contents A Lifecycle Log Schema 123 B Easy to use System Component Names 125 Index 129 ...

Page 11: ...r Configurator USC and Unified Server Configurator Lifecycle Controller Enabled USC LCE Are an embedded configuration utility that reside on an embedded flash memory card Are similar to the BIOS utility that is started during the boot sequence and can function in a pre operating system environment Enable systems and storage management tasks from an embedded environment throughout the system s life...

Page 12: ... User s Guide Why Use USC USC LCE Systems management is typically a key part of an administrator s role Being able to install an operating system updating firmware for function and policies requirements configuring devices and getting the most out of an IT network are integral aspects of this role Prior to the release of USC and USC LCE an administrator had to use many tools such as DSA SBUU and D...

Page 13: ...SC LCE For example for a Dell system y11x series y denotes alphabets like M R or T and x denotes numbers Table 1 1 USC and USC LCE Features Features USC USC LCE Base level product uses BMC and provides the following capabilities Operating System Deployment Hardware Diagnostics USC Settings Yes Yes Fully featured product uses iDRAC6 Express and Enterprise cards and provides the following capabiliti...

Page 14: ... System Deployment Hardware Diagnostics USC Settings iDRAC6 Express adds Platform Update Hardware Configuration Driver Repository Lifecycle Log Hardware Inventory current and factory shipped Embedded BMC iDRAC6 Express card iDRAC6 Enterprise card USC LCE BMC Operating System Deployment Hardware Diagnostics USC Settings iDRAC6 Express adds Platform Update Hardware Configuration Driver Repository Li...

Page 15: ...ctory shipped Optional1 Embedded BMC with iDRAC6 Express card iDRAC6 Enterprise card USC LCE BMC with iDRAC6 Express Operating System Deployment Hardware Diagnostics USC Settings Platform Update Hardware Configuration Driver Repository Lifecycle Log Hardware Inventory current and factory shipped iDRAC6 Enterprise adds Full Remote Management Dedicated NIC port Virtual Console Virtual Media part rep...

Page 16: ...ew operating systems1 For more information see USC USC LCE Supported Dell Systems and Operating Systems section in the Dell Systems Software Support Matrix available at support dell com manuals 1 Indicates the newly introduced feature for USC Upgrading to USC or USC LCE Depending on the system you can upgrade from a Baseboard Management Controller BMC to an Integrated Dell Remote Access Controller...

Page 17: ...6 for rack and tower servers to remotely manage and monitor your system and its shared resources through a network The Dell Repository Manager User Guide provides information about creating customized bundles and repositories comprised of Dell Update Packages DUPs for systems running supported Microsoft Windows operating systems The USC USC LCE Supported Dell Systems and Operating Systems section ...

Page 18: ...18 Introduction ...

Page 19: ...formation Launching USC or USC LCE To launch USC or USC LCE during the system boot press F10 key within 10 seconds of the Dell logo being displayed to enter System Services When USC or USC LCE is launched for the first time it displays USC Settings wizard that allows you to configure the preferred language and network settings See Using USC Settings Wizard for more information NOTE If the system d...

Page 20: ...that iDRAC initializes See Disabling USC or USC LCE for information on disabling USC or USC LCE System Services update required The embedded device that stores the product may contain corrupted data Update the product using USC or USC LCE Dell Update Package DUP See the Dell Update Packages User s Guide at support dell com manuals for more information If an operating system is not installed on the...

Page 21: ...vices 3 Select Disable System Services 4 Save your changes and exit the iDRAC6 Configuration Utility The system reboots automatically Canceling Request to Enter System Services If USC or USC LCE causes the system to repeatedly reboot you can cancel the request to enter System Services CAUTION This action cancels all tasks USC or USC LCE is in the process of executing It is strongly recommended tha...

Page 22: ...the system See Also USC and USC LCE Features Using USC LCE for the First Time When using USC LCE for the first time it is recommended that you run the following wizards 1 USC Settings Run the wizard only to change the language keyboard or network settings 2 Platform Update Apply updates See also Using USC Settings Wizard Updating Platform Using USC Settings Wizard Use USC Settings wizard to specif...

Page 23: ...onfigure b In the IP Address Source drop down menu select one of the following options NOTE The IP Address Source function only supports IPv4 No Configuration Does not configure the NIC DHCP Obtains an IP address from a DHCP server Static IP Uses a static IP address Specify the following IP address properties IP Address Subnet Mask Default Gateway DNS Address If you do not have this information co...

Page 24: ...24 Using USC or USC LCE ...

Page 25: ... screen Yes Yes Lifecycle Log View and export lifecycle log and add a work note to lifecycle log No Yes USC LCE Platform Update and Platform Rollback Apply updates or perform platform rollback for the system No Yes Hardware Configuration Configure system devices No Yes OperatingSystem Deployment Install an operating system Yes Yes Platform Restore Backup export and restore system profile No Yes Ha...

Page 26: ...log history See Also Viewing Lifecycle Log History Exporting Lifecycle Log Adding a Work Note to Lifecycle Log USC LCE Platform Update Use the Platform Update wizard to View the current versions of the installed applications and firmware Display the list of available updates Select the required updates downloads automatic and apply the updates To ensure optimal system performance and avoid system ...

Page 27: ...ings Wizard Updating Platform Configuring a Local FTP Server Platform Rollback USC LCE enables you to roll back the BIOS or firmware to a previously installed version It is recommended to use this feature if you have a problem with the current version and want to revert to the previously installed version NOTE You cannot roll back the hardware diagnostics application and operating system driver pa...

Page 28: ...D Using Operating System Deployment Wizard Creating a Secure Virtual Disk on Series 7 Controller Configuring vFlash SD Card Key Encryption HII Advanced Configuration Use the Human Interface Infrastructure HII to configure BIOS and certain devices such as NIC See HII Advanced Configuration for more information Hardware Inventory View and Export NOTE The Hardware Inventory feature is disabled if the...

Page 29: ... Current or Factory Shipped About View and Export Factory Shipped Inventory You can view the hardware information about the factory installed hardware components and their configuration The table lists all the factory installed hardware components for example fans PCI devices NICs DIMMs PSU and so on and their properties and values From the Filter by Hardware Component drop down menu select the ha...

Page 30: ...ngle Dell Update Package DUP Use one of the following options to access the driver packages ftp dell com Local FTP USB device Dell Systems Build and Update Utility DVD See Also Selecting Operating System Driver Source Location for USC only For USC LCE USC LCE provides a local repository for drivers that are required for operating system installation Based on the operating system being installed th...

Page 31: ...erent operating systems RAID Configuration During operating system installation you can do one of the following Deploy the operating system without configuring RAID Configure the disks using the optional RAID configuration wizard and deploy the operating system Table 3 3 lists the operations USC or USC LCE performs based on the availability of the RAID controller and the option selected Table 3 2 ...

Page 32: ...Controllers RAID level virtual disk and controller attributes System information Lifecycle Controller firmware images data and configuration and iDRAC firmware and configuration Optionally secure the backup image file with a passphrase Table 3 3 RAID Configuration RAID Controller Availability Operations System does not have a RAID controller Bypass the optional RAID configuration OS Deployment wiz...

Page 33: ... Does not back up diagnostics or driver pack information See Also Back Up Server Profile Export Server Profile Use this feature to export the backup image file on the vFlash SD card to a USB device or network share System or Feature Behavior during Export Takes up to 15 minutes depending on the server configuration USC LCE exports the backup image file in the DELLBR _ service_tag _ time_stamp img ...

Page 34: ...nutes depending on the server configuration Diagnostics or driver pack information is not restored If extra reboots occur during tasks executed in System Services it is because there was an issue while trying to set the device configuration which attempts to run the task again Check the Lifecycle Logs for information on the failed device Import operation for a card fails if the slot in which it wa...

Page 35: ...tics Updating Hardware Diagnostics Utility USC or USC LCE Repair During Power On Self Test POST if the system displays the message System Services update required the embedded device that stores USC or USC LCE may contain corrupt data To resolve this issue see the following sections Repairing USC Repairing USC LCE RAID Configuration USC LCE supports both software RAID and hardware RAID options See...

Page 36: ...ncryption mode NOTE For more information on the specification and configuration related information for the PERC H700 and H800 controllers see the PERC H700 and H800 Technical Guidebook Encrypt unsecure virtual disks Enable data encryption on all the security capable unsecure virtual disks NOTE This option is available if there are virtual disks connected to a security capable controller Rekey con...

Page 37: ...ory Shipped Inventory to view the current or factory shipped inventory See Also About View and Export Current Inventory About View and Export Factory Shipped Inventory Exporting Hardware Inventory Current or Factory Shipped To export the currently installed or factory installed hardware components and their configuration Prerequisites If you use the network share set the correct Network Settings S...

Page 38: ...f the path is not provided the file is stored in the root location of the device b Click Finish to export the inventory Network Share Select Network Share if you want to store the file in a shared folder on a network To export using Network Share select CIFS or NFS and type the following details For CIFS Share Name Type the path to the shared folder to export the file For example type xxx xxx xx x...

Page 39: ...port Factory Shipped Inventory Viewing and Exporting Hardware Inventory after Resetting Lifecycle Controller NOTE After performing Delete Configuration and Reset Defaults the system shuts down To view or export the hardware inventory data after resetting the Lifecycle Controller 1 Power on the system and wait for a couple of minutes for iDRAC to start functioning 2 Since Collect System Inventory o...

Page 40: ...od Viewing Current Version Information Version Compatibility The version compatibility feature enables you to install the Lifecycle Controller BIOS and iDRAC versions that are compatible with system components In case of compatibility issues during update Lifecycle Controller displays upgrade or downgrade error messages Viewing Current Version Information To view the current versions and time stam...

Page 41: ...server enter ftp dell com in the Address field Configuring Proxy Server To download drivers from an FTP server using a proxy server 1 Select FTP Server 2 Enter the following details Address The IP address of the local FTP server or ftp dell com User Name The user name to access the FTP location Password The password to access this FTP location Catalog Location or Update package path The specific l...

Page 42: ...Local Drive CD DVD USB To perform platform updates from a local drive USB device or Dell Server Updates DVD use one of the methods Single component DUPs NOTE Make sure that the file name for the single component DUPs does not have any blank space Repository NOTE If the catalog file and DUP are downloaded from ftp dell com do not copy them into a sub directory Using Single Component DUPs 1 From the...

Page 43: ...k Share CIFS or NFS and enter the details 1 Enter the network share details For more information see Table 4 1 2 Click Test Network Connection to verify if USC LCE is able to connect to the IP address that you provided By default it connects to the Gateway and DNS server IP 3 Click Next Table 4 1 Network Share Details For CIFS For NFS Share Name Path to the shared folder where the DUPs or reposito...

Page 44: ...Also Comparing Versions Updating Devices That Affect Trusted Platform Module Settings Updating RAID Controller Firmware Catalog Location or Update package path NOTE If the catalog file and DUP are downloaded from ftp dell com do not copy them into a sub directory Using Single Component DUPs NOTE Make sure that the file name for the single component DUPs does not have any blank space Enter the name...

Page 45: ...firmware and then automatically turns on Rolling Back to Previous BIOS and Firmware Versions You can roll back to previous BIOS and firmware versions using the Rollback wizard Important If you update the BIOS or firmware only once the rollback feature provides the option to revert to the factory installed BIOS or firmware image If you update the BIOS or firmware more than once the factory installe...

Page 46: ... version of the update or rollback with the version currently installed on the system compare the versions in the Current and Available fields Component Displays the available updates Select the check box for each update you want to apply Current Displays the component version currently installed on the system Available Displays the version of the available update Updating RAID Controller Firmware...

Page 47: ...ecovery password or USB flash drive with the recovery key The warning message also indicate components that affect the BitLocker You can choose either not to update or to roll back those components by navigating to the Select Updates page and deselecting the check boxes for the components Updating Hardware Diagnostics Utility You can update the Hardware Diagnostics utility using the Dell Update Pa...

Page 48: ...ms reported in the test results search the resolutions at support dell com See Also Hardware Diagnostics Installing Operating System Prerequisites Optical DVD drive is connected Hard disks must be connected For PERC controllers at least one physical disk must be available for virtual disk creation Workflow To install the operating system 1 To launch USC USC LCE boot your system and press the F10 k...

Page 49: ... more information See Also Installing Drivers for RHEL 4 8 Operating System Operating System Post Installation Scenarios Assigning a Windows Bootable System Partition to Drive C Installing Red Hat Enterprise Linux 4 8 on a System with SAS7 H200 Controller Selecting Operating System Driver Source Location for USC only For USC download the operating system drivers from an Online Repository or a Loca...

Page 50: ...erver FTP Authentication Local Drive To download the drivers from a USB device or Dell Lifecycle Controller OS Driver Packs DVD select Local Drive and click Next NOTE USC supports internal SATA optical drives and USB optical drives and USC LCE supports internal SATA optical drives USB optical drives and Virtual Media devices If the installation media is corrupt or not readable then USC and USC LCE...

Page 51: ...eployment wizard 1 In the left pane of the Home page click OS Deployment 2 Select Configure RAID Now This option launches the RAID Configuration wizard that displays all the storage controllers available for configuration including the series 6 and 7 controllers 3 Select a storage controller The RAID Configuration options are displayed 4 Complete RAID settings and click Finish The RAID configurati...

Page 52: ...em that is available in the list 1 From the list select the required operating systems and click Next 2 If a UEFI capable operating system is selected USC LCE displays two installation modes UEFI or BIOS Select one of options and click Next 3 Insert the standard operating system installation media when prompted and click Next USC or USC LCE validates the media NOTE USC or USC LCE renders the drive...

Page 53: ...dia doesn t match the standard media certification of the OS name of the selected operating system appears Click Yes to continue else No to insert a different media and retry Selecting an Operating System Not Available in the List To install an operating system that is not available in the list 1 Select the option Any Other Operating System and click Next The drivers are not extracted Therefore pr...

Page 54: ...dc1 mnt OEMDRV NOTE Path to the operating system drivers on the OEMDRV drive oemdrv rpm 2 Use the following command to install the drivers rpm Uvh rpm Table 4 3 Driver Extraction and Installation for Different Operating Systems Operating System Method of Extraction Microsoft Windows operating system The drivers are extracted to an internal USB drive named OEMDRV Red Hat Enterprise Linux 4 8 The dr...

Page 55: ...t reboot scenarios its user actions and impact Table 4 4 Post Reboot Scenarios and User Actions Scenario User Action and Impact USC or USC LCE prompts you to press a key before booting to the operating system installation media Press any key else the system boots to the hard disk and not the operating system installation media Operating system installation is interrupted and the system reboots bef...

Page 56: ...f existing drive partitions and unpartitioned space available on the system 1 Create a hard disk partition select the unpartitioned space and press c Follow the on screen instructions NOTE The partition may not be enumerated as drive C 2 Delete the partition select the newly created partition and press d Follow the on screen instructions 3 Create a primary hard disk partition select the unpartitio...

Page 57: ...ystem Control Panel Access to one of the following options Disabled View Only View and Modify 5 Click Finish to apply the changes To return to the Configuration Wizards click Back or click Cancel to exit System Control Panel Access Options USC s physical security configuration enables an administrator to restrict system control panel interface access The options available are Disabled You do not h...

Page 58: ...return to the Configuration Wizards click Back or click Cancel to exit Configuring iDRAC To configure iDRAC parameters applicable to the system such as LAN common IP settings IPv4 IPv6 Virtual Media and LAN user configuration use the iDRAC Configuration Wizard To configure and manage iDRAC parameters 1 In the left pane of Home page click Hardware Configuration 2 In the right pane click Configurati...

Page 59: ...l LOMS Table 4 5 LAN Configuration Attributes Attributes Description Values iDRAC LAN Enabling iDRAC LAN activates the remaining controls Disabling iDRAC LAN deactivates the controls Enable or Disable IPMI Over LAN Enables or disables Intelligent Platform Management Interface IPMI commands on the iDRAC Local Area Network LAN channel Enable or Disable MAC Address View the Media Access Control MAC a...

Page 60: ...ls the remote access device fails over to LOM 2 for all data transmission The remote access device continues to use LOM 2 for data transmission If LOM 2 fails the remote access device fails over all data transmission back to LOM 1 Shared with failover LOM 2 This option enables remote access to share the network interface with the host operating system The remote access device network interface is ...

Page 61: ...n corrected NOTE Shared with failover All LOMS option may not be available on iDRAC6 Enterprise controller Advanced LAN Configuration To set advanced LAN configuration 1 From iDRAC Configuration select Advanced LAN Configuration 2 Set additional attributes for VLAN VLAN ID VLAN priority Auto Negotiate LAN speed and LAN duplex 3 Click OK to save your settings and return to the LAN Configuration men...

Page 62: ...RAC automatically sets the Duplex Mode and Network Speed values by communicating with the nearest router or hub When auto negotiate is off you must set the Duplex Mode and Network Speed values manually On or Off LAN Speed Configures the network speed to match the user s network environment This option is not available if Auto Negotiate is set to On 10 MB or 100MB LAN Duplex Configures the duplex m...

Page 63: ...e Domain Name System DNS Yes or No iDRAC Name View or edit the iDRAC name used for registering the DNS The name string can contain up to 63 printable ASCII characters You can edit the name string when Register iDRAC Name is set to No Enable or Disable Domain Name from DHCP iDRAC acquires the domain name from the Dynamic Host Configuration Protocol DHCP server If set to No you must enter the domain...

Page 64: ...ire the DNS Server information from the DHCP server and you must manually define the DNS Server 1 and DNS Server 2 fields DNS Server 1 Primary DNS Server Maximum value of 255 255 255 255 DNS Server 2 Secondary DNS Server Maximum value of 255 255 255 255 Attribute Description Values IPv4 iDRAC NIC IPv4 protocol support Disabling IPv4 deactivates the controls Enable or Disable RMCP Encryption Key RM...

Page 65: ...1 128 values are not valid addresses for the Ethernet IP address and or the other address related fields described in this section IPv6 Address forms supported X X X X X X X X In this form X represents the hexadecimal values of the eight 16 bit pieces of the address You can omit leading zeros in individual fields but you must include at least one numeral in every field Attribute Description Values...

Page 66: ...of the four low order 8 bit pieces of the address standard IPv4 representation Prefix Length Maximum value of 128 T Default Gateway Maximum value of FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF Get DNS Servers from DHCP Yes No If set to Yes the iDRAC NIC acquires the DNS server information from the DHCP server and deactivates the DNS Server 1 and DNS Server 2 controls If set to No the iDRAC NIC does no...

Page 67: ...e for Virtual Media configuration LAN User Configuration Use this to configure LAN user settings such as account access account related attributes and smart card authentication To do this 1 From iDRAC Configuration select LAN User Configuration 2 Set user settings 3 Click Next to proceed Table 4 8 VM Connection Mode Mode Description Attached The Virtual Media devices are available for use in the c...

Page 68: ...ovision server address IPV4 or IPV6 or Host Name Account Access Disabling account access deactivates all other fields on the LAN User Configuration Enable or Disable Account Username Enables the modification of an iDRAC username maximum of 16 printable ASCII characters Password Enables an administrator to specify or edit the iDRAC user s password Encrypted Maximum of 20 characters Confirm Password...

Page 69: ...SSH Telnet Serial and RACADM are set to their default states Enabled with RACADM Enabling smart card login with RACADM disables all command line out of band interfaces including SSM Telnet Serial remote RACADM and IPMI over LAN while still allowing RACADM access Table 4 10 Account Privilege Privileges Admin Operator User No Access Login to iDRAC Yes Yes Yes Configure iDRAC Yes Yes Configure Users ...

Page 70: ...ng Hardware RAID If your system has one or more supported PERC RAID controller s with PERC 6 1 firmware or greater or SAS RAID controller s use the RAID Configuration wizard to configure a virtual disk as the boot device Important USC can display only three storage controllers for RAID configuration on the console If there are any internal storage controller cards on the system all other external ...

Page 71: ...nd to install the operating system on an existing virtual disk ensure that the virtual disk size and RAID level are appropriate Use the RAID configuration wizard to delete all the existing virtual disks and create a single and new virtual disk to be used as the new boot device To select this option click Next NOTE RAID 0 does not provide data redundancy Other RAID levels provide data redundancy an...

Page 72: ...isks have been moved from a RAID controller on another system to a RAID controller on the current system You have two options Ignore Foreign Configuration and Clear Foreign Configuration If the foreign configuration contains data that you want to keep select Ignore Foreign Configuration If you select this option the disk space containing the foreign configuration is not available for use in a new ...

Page 73: ...uration cache policy and other virtual disk attributes Select Advanced Wizard to specify all virtual disk settings NOTE It is recommended that you have a good knowledge of RAID and your hardware configuration to use the Advanced Wizard Click Next after making the selection Select Basic Settings Select the RAID type for the virtual disk from the RAID Level drop down menu RAID 0 Stripes data across ...

Page 74: ...as increased write performance when a physical disk fails and reconstruction takes place performance decreases data program access is slower and transfer speeds on the array are affected RAID 60 Combines the straight block level striping of RAID 0 with the distributed double parity of RAID 6 Your system must have at least eight physical disk to use RAID 60 Because RAID 60 is based on RAID 6 two ph...

Page 75: ...ts for physical disk size The hot spare must be as big as or bigger than the smallest physical disk included in the virtual disk If the RAID level and physical disk availability do not meet these requirements a hot spare will not be assigned To assign a hot spare to the virtual disk 1 Select the Assign a Hot Spare Disk check box or leave the check box clear 2 Click Next to continue with the follow...

Page 76: ...s Use the Select Physical Disks screen to select the physical disks to be used for the virtual disk The number of physical disks required for the virtual disk varies depending on the RAID level The minimum and maximum numbers of physical disks required for the RAID level are displayed on the screen Select the protocol for the disk pool from the Protocol drop down menu Serial Attached SCSI SAS or S...

Page 77: ... Stripe Element Size drop down menu The stripe element size is the amount of disk space a stripe consumes on each physical disk in the stripe The Stripe Element Size drop down menu may contain more options than initially displayed on the screen Use the up arrow and down arrow keys to display all options Select the read policy from the Read Policy drop down menu Read Ahead The controller reads sequ...

Page 78: ...t Spare Disk check box A hot spare is an unused backup physical disk that can be used to rebuild data from a redundant virtual disk Select the physical disk to be used as the hot spare from the Hot Spare Disk drop down menu A hot spare can be used only with a redundant RAID level Hot spares also have requirements for physical disk size The hot spare cannot be smaller than the smallest physical dis...

Page 79: ...ialized and a RAID level can be applied NOTE Linux and VMware operating systems cannot be installed using Software RAID controllers S100 and S300 Prerequisites S100 controller In Option ROM change the SATA Controller option to RAID Mode Latest BIOS version must be installed For more information on the BIOS versions for different systems see USC LCE Readme NOTE If you have an older BIOS you can con...

Page 80: ...g Advanced Wizard Only Review Summary Creating a Secure Virtual Disk on Series 7 Controller NOTE The controller must be encrypted with a Local Key To create a secure virtual disk on series 7 controller follow these steps 1 In the left pane click Hardware Configuration 2 Select RAID Configuration and click Next The number of virtual disks present on every controller is displayed along with informat...

Page 81: ...GB or 8 GB NOTE The options under vFlash SD card are grayed out if there is no SD card inserted in the slot See the Integrated Dell Remote Access Controller 6 iDRAC6 User s Guide available at support dell com manuals for more information on vFlash SD card and the installation procedure Use the vFlash SD Card Configuration to Enable disable vFlash SD card Determine the vFlash SD card properties Nam...

Page 82: ...sition 1 From the vFlash Media drop down menu select Enable or Disable 2 Click Finish to apply the changes Initialize vFlash The Initialize vFlash option is not available after you disable the vFlash SD card Click Initialize vFlash to erase all the data present on the vFlash SD card HII Advanced Configuration To modify advanced settings using the HII Advanced Configuration 1 In the left pane selec...

Page 83: ...ties available in system startup The NIC setup reflects various NIC attributes some of which were visible in the controller option read only memory ROM However many of these attributes were previously only modifiable in Operating System utilities Depending on your system configuration other device types may also appear in Advanced Configuration if they support the HII configuration standard HII Ad...

Page 84: ... integrated NICs has no effect this setting is instead controlled by the BIOS on the Integrated Devices screen To set integrated NICs to an iSCSI or PXE boot mode select System BIOS Settings then select Integrated Devices On this screen you will see a list of each embedded NIC select the appropriate value Enabled for no boot capability Enabled with PXE to use the NIC for PXE boot or Enabled with i...

Page 85: ...ntroller does not change 4 Select Encrypt unsecure virtual disks and click Next 5 To enable encryption select the unsecure virtual disks and click Finish Applying the Local Key on the RAID Controller Prerequisites The controller must be security capable Workflow To apply the local key on the RAID controller 1 In the left pane click Hardware Configuration 2 In the right pane click Configuration Wiz...

Page 86: ...onfiguration 2 In the right pane click Configuration Wizards and click Key Encryption 3 Select the controller to which the local key is applied and click Next 4 In the Existing Passphrase text box enter the existing passphrase associated with the displayed Encryption Key Identifier 5 In the New Encryption Key Identifier text box enter the new identifier The Encryption Key Identifier is a passphras...

Page 87: ... if an older version of iDRAC firmware is used Ensure that the latest iDRAC firmware is installed Installing iDRAC6 Express Card To install the iDRAC6 express card 1 Power off the system including any attached peripherals and disconnect the system from the electrical outlet NOTE To discharge the residual power in the system press the power button once 2 Insert the iDRAC6 Express card into the iDRA...

Page 88: ...iver pack for the new system The driver packs lifecycle log and the rollback related files are deleted if the iDRAC6 Express card is transferred to a different Dell system For example if moving the iDRAC6 Express card from Dell PowerEdge R410 system to Dell PowerEdge T410 system NOTE Ensure that you export the lifecycle log to a different location before you transfer the iDRAC6 Express card Removi...

Page 89: ...TP server has the most recent updates Requirements for a Local FTP Server The following requirements apply when configuring a local FTP server The local FTP server must use the default port 21 You must use USC Settings wizard to configure the network card on your system before accessing updates from the local FTP server Copying Repository to a Local FTP Server from the Dell Server Updates DVD To c...

Page 90: ... and Platform Update through USC LCE If your users are accessing the local FTP server through a proxy server then they need to know the following information for the proxy server The proxy server host name or IP address The port number of the proxy server The user name required for authentication on the proxy server The password required for authentication on the proxy server The type of proxy ser...

Page 91: ...pdates download the most recent Dell Server Updates ISO for your system from support dell com NOTE USC supports internal SATA optical drives and USB optical drives and USC LCE supports internal SATA optical drives USB optical drives and Virtual Media devices If the installation media is corrupt or not readable then USC and USC LCE may be unable to detect the presence of a media In this case an err...

Page 92: ...ou reboot your system after replacing the part It is activated by a license and can be disabled remotely as well as through the USC interface Prerequisites The part replacement configuration functionality is available only if the system has a Dell vFlash SD card Enable the Collect System Inventory On Restart so that USC LCE invokes Part Firmware Update and Part Configuration Update automatically o...

Page 93: ...d with previous system inventory information on every system restart To do this 1 In the left pane click Platform Restore 2 Click Part Replacement Configuration 3 Click either Enabled or Disabled from the Collect System Inventory on Restart drop down Part Firmware Update From the part firmware update drop down select one of the following Disabled Firmware update on replaced parts is not performed ...

Page 94: ...D card must be installed initialized and enabled vFlash SD card must have a minimum free space of 384 MB Use only one iDRAC virtual console during backup operation Workflow To back up the server profile 1 In the left pane select Platform Restore 2 In the right pane select Backup Server Profile 3 To generate the backup file without entering the passphrase click Finish Alternatively to generate the ...

Page 95: ...of 384 MB Network share must b e accessible and must have a minimum free space of 384 MB Use the same vFlash SD card used during backup Workflow To export the server profile to a USB device or a Network Share 1 In the left pane select Platform Restore 2 In the right pane select Export Server Profile 3 Select either USB Device or Network Share enter the details and click Finish USB Device From the ...

Page 96: ...ory path For example 2010 Aug By default the file is stored in the root directory See Also Export Server Profile Importing Server Profile from a vFlash SD Card Network Share or USB Device Prerequisites The service tag of the server must be same as when the backup was taken If you are restoring from a the Dell vFlash SD card it must be installed and must contain the backup image in a folder labeled...

Page 97: ...red the backup image file with a passphrase in the Backup File Passphrase text box enter the passphrase entered during backup and click Finish Network Share 1 In the left pane select Platform Restore 2 In the right pane select Import Server Profile 3 Select Network Share and click Next 4 Select CIFS or NFS enter the details and click Next 5 Select either Preserve configuration or Delete Configurat...

Page 98: ...n Deletes the RAID level virtual disk and controller attributes 7 If you have secured the backup image file with a passphrase in the Backup File Passphrase text box enter the passphrase entered during backup and click Finish Post import Scenario 1 System powers off if turned on If the system boots into an operating system it attempts to perform a graceful shutdown If unable to it will perform a fo...

Page 99: ... with the old motherboard If you are restoring from a the Dell vFlash SD card it must be installed and must contain the backup image in a folder labeled SRVCNF This image must be from the same platform that you are trying to restore If you are restoring from a network share make sure that the network share where the backup image file is stored is still accessible Workflow After replacing the mothe...

Page 100: ...w Lifecycle Log History The page displays a table with the following event information No The serial number of the event Category The category under which the events belong Description A brief description of the event For example Dell OS Drivers Pack v 6 4 0 14 X14 was detected TimeStamp When the event occurred 3 Use the following options in Filter by Category to see the required information All D...

Page 101: ...n network share ensure that you have shared folder with the correct login credentials Workflow To export the Lifecycle Log 1 In the left pane click Lifecycle Log 2 In the right pane click Export Lifecycle Log 3 Select either USB Device or Network Share USB Device Select USB Device if you are exporting the inventory log to a local USB device a Select the correct device from the Choose Device drop d...

Page 102: ...re is no domain type the login name Password Type the correct password File Location Type the sub directories if any For example 2010 Apr For NFS Share Name Type the path to the shared folder where you must store the file For example type xxx xxx xx xx LifCyLog File Location Type the sub directories if any For example 2010 Apr 4 Click Test Network Connection to verify if USC LCE is able to connect...

Page 103: ...ation or move a managed node to a non secure location CAUTION This feature resets the iDRAC to factory defaults and deletes all iDRAC user credentials IP address configuration settings and encryption certificates It also deletes all the Lifecycle Controller content such as lifecycle logs that contain the history of all the change events firmware upgrades and rollback user comments and current and ...

Page 104: ...104 USC and USC LCE Operations ...

Page 105: ... specific to USC LCE Table 5 1 USC and USC LCE Error Messages and Resolutions Error Message Resolution Unable to find a boot device on which to install the operating system USC or USC LCE does not detect a device on which an operating system can be installed One of the following situations is probably causing the error The drives are not properly connected There are no recognized storage controlle...

Page 106: ...igured Do you want to configure now Network settings must be configured for USC or USC LCE to work correctly See Operating System Deployment for information on configuring USC or USC LCE network settings from the Network Settings page Unable to set new date and time USC or USC LCE was unable to change the system date and time To resolve this issue 1 Reboot the system 2 Re enter USC or USC LCE by p...

Page 107: ... To maintain compatibility with other iDRAC configuration tools Dell recommends using only digits 0 9 alphanumeric characters a z A Z and hyphens in the user name string Enter a valid Password You must enter a valid password To maintain compatibility with other iDRAC configuration tools Dell recommends using only digits 0 9 alphanumeric characters a z A Z and hyphens in the password string Enter a...

Page 108: ... device is present it may not be properly connected Check to ensure the device cables are adequately seated If an optical device is present it is disabled in the BIOS Reboot the system enter the BIOS setup utility and enable the SATA ports for the optical device The repository you selected as a source for the updates has failed an integrity check This error may be caused by temporary network probl...

Page 109: ...utility and enable the SATA ports for the optical device iDRAC virtual media is disabled See the Integrated Dell Remote Access Controller 6 iDRAC6 User s Guide for your system available at support dell com manuals The repository you selected as a source for the updates has failed an integrity check This error may be caused by temporary network problems try again later to connect to the update repo...

Page 110: ...sitory again see Configuring a Local USB Device or provide an alternate repository Unable to resolve host name This error is probably caused by one of the following You have specified an invalid name for the platform update FTP server See Selecting Download Method The Domain Name Server DNS specified in the Network Settings page is invalid See Operating System Deployment DUP corrupted USC LCE has ...

Page 111: ...nter a VLAN ID between 1 and 4094 See Advanced LAN Configuration Please enter a value in the range of 0 to 7 Enter a VLAN ID priority value between 0 and 7 See Advanced LAN Configuration iDRAC communication failure Please power down unplug the system wait 5 seconds apply power and power on Communication with iDRAC has failed To resolve this issue 1 Turn off the system and then unplug it 2 Wait 5 s...

Page 112: ...irtual disk The number of physical disks you selected for the virtual disk is insufficient Review the minimum number of physical disks required for the current RAID level and select at least that number of physical disks No controller is present in the system No RAID controller is present in your system To resolve this issue 1 Add a supported RAID controller that includes two or more physical disk...

Page 113: ...ect share name or username and password and retry Invalid Catalog File Type the correct path to the catalog file or the correct catalog name Could not Connect the Share This error may occur due to temporary network problems If this issue persists check the network connection and then retry Network Share Mount Failed This error may occur due to temporary network problems If this issue persists chec...

Page 114: ...that the folder exits or create the folder and retry Failed to copy to Network Share Destination folder not present Ensure that the folder exists or create a folder and retry The Update Package is not supported for this System Ensure that the DUP is supported on the system Invalid Update Package Ensure that the DUP is not corrupt or tampered The backup operation that was initiated from USC complet...

Page 115: ... is not enough space on vFlash to perform this operation It needs at least 384 MB of available space Delete the existing partitions and unwanted files so that 384 MB of free space is available This operation cannot be completed because the SD Card is not present Insert the SD card and retry Install the licensed vFlash SD card and retry the operation This operation cannot be completed because one o...

Page 116: ...ailable at support dell com manuals for more information If running the DUP does not solve the problem use USC LCE repair package 1 Go to ftp dell com LifecycleController and download the file named USC_1 4 0_Rep_Pack_A00 usc or newer version to a temporary location This operation cannot be completed because the SD Card is not present Insert the SD card and retry Install and enable the licensed vF...

Page 117: ...cess to complete before you continue to step 6 6 Reboot your system and then press the F10 key to enter USC LCE 7 Complete the installation of all recommended updates See Updating Platform for more information When updates are complete your system automatically reboots 8 While the system reboots press the F10 key again to enter USC LCE If a warning message appears on the initial USC LCE screen you...

Page 118: ...ending updates selected After the final reboot the system returns to the USC LCE Home page Launch Platform Updates again and then re select the update that had failed and click Apply 5 What is vFlash SD card vFlash SD card is a formatted SD Secure Digital card that plugs into iDRAC6 Enterprise vFlash SD card can be formatted and enabled via iDRAC to make it accessible as a USB drive for data stora...

Page 119: ...or USC LCE No 10 Can I use virtual media for the operating system media source during installation Yes See the Integrated Dell Remote Access Controller 6 iDRAC6 User s Guide for your system s iDRAC device for more information available at support dell com manuals 11 Can I use a virtual USB for my update repository Yes See the Integrated Dell Remote Access Controller 6 iDRAC6 User s Guide for your ...

Page 120: ...supports RAID levels 0 1 5 6 10 50 and 60 on PERC 6 cards running PERC 6 1 firmware RAID 0 and 1 are supported on the SAS 6 iR These are the latest generation of series 7 RAID controllers PERC H700 Internal and H800 External SAS H200 Internal and SAS 6 GBPS External 15 Does USC LCE support rollback of BIOS and firmware Yes See Platform Rollback for more information 16 Which devices support system ...

Page 121: ...client See the Integrated Dell Remote Access Controller 6 iDRAC6 User s Guide available on the Dell Support site at support dell com manuals for more information 21 Why should I use Microsoft Windows based DUPs for USC LCE 1 4 feature enhancements instead of Linux based DUPs Only Microsoft Windows based DUP updates are available for USC LCE version 1 4 and above When using a local repository to up...

Page 122: ...122 Troubleshooting and Frequently Asked Questions ...

Page 123: ...a elementFormDefault qualified attributeFormDefault unqualified xs element name Description type xs string xs element name MessageID type xs string xs element name Arg type xs string xs element name MessageArguments xs complexType xs sequence minOccurs 0 xs element ref dm Arg minOccurs 0 xs sequence xs complexType xs element xs element name Event xs complexType xs sequence minOccurs 0 xs element r...

Page 124: ... integer use required xs attribute name s type xs string use required xs complexType xs element xs element name Events xs complexType xs sequence minOccurs 0 xs element ref dm Event minOccurs 0 maxOccurs unbounded xs sequence xs attribute name lang type xs string use optional xs attribute name schemaVersion type xs string use optional xs attribute name timeStamp type xs dateTime use optional xs co...

Page 125: ...Mezzanine 1C 1 NIC Mezzanine 1C 2 NIC Mezzanine 3C 2 NonRAID Integrated 1 1 Integrated Storage Controller 1 NonRAID Slot 1 1 Storage Controller in Slot 1 NonRAID Mezzanine 2C 1 Storage Controller in Mezzanine 1 Fabric C NIC Embedded 1 NIC Embedded 2 Embedded NIC 1 Embedded NIC 2 NIC Embedded 1 1 Embedded NIC 1 Port 1 NIC Embedded 1 1 1 Embedded NIC 1 Port 1 Partition 1 NIC Slot 1 1 NIC Slot 1 2 NI...

Page 126: ...cal USBFront 1 1 Optical drive connected to front USB 1 Disk USBInternal 1 Disk connected to Internal USB 1 Optical iDRACVirtual 1 1 Virtually connected optical drive Floppy iDRACVirtual 1 1 Virtually connected floppy drive Disk iDRACVirtual 1 1 Virtually connected disk Floppy vFlash string vFlash SD Card Partition 2 Disk vFlash string vFlash SD Card Partition 3 iDRAC Embedded 1 1 iDRAC System Emb...

Page 127: ...t Controller 1 Chassis Management Controller 2 KVM Chassis 1 KVM IOM Slot 1 IOM Slot 6 IO Module 1 IO Module 6 PSU Slot 1 PSU Slot 6 Power Supply 1 Power Supply 6 CPU Socket 1 CPU 1 System Modular 2 Blade 2 DIMM Socket A1 DIMM A1 Table B 1 Easy to use Names of System Components continued FQDD of System Component Name Easy to use Name ...

Page 128: ...128 Easy to use System Component Names ...

Page 129: ...e adding custom 119 interrupting install 44 rolling back 27 45 FTP configuring a local server for updates 89 91 H hardware advanced configuration 82 configuration wizards 28 configuring 28 hardware diagnostics updating the utility 47 HII 83 I iDRAC configuring 58 Enterprise 67 118 Import Server Profile about 34 how to 96 Motherboard Replacement 99 L LAN advanced configuration 61 Lifecycle Log addi...

Page 130: ...ther operating system 53 custom OS 53 deploying 30 49 launching the wizard 48 using virtual media for installation 119 P part replacement configuration 92 R RAID configuration wizard 51 configuring 70 Hardware RAID 70 Software RAID 79 S system crashes 120 system date time 58 system services canceling request to enter 21 disabled 20 not available 20 systems services update required 20 T TPM 47 trou...

Page 131: ...ndex 131 V vFlash 118 vFlash SD card configuration 81 virtual disk configuring as a boot device 51 virtual media using for operating system installation 119 W Windows drivers 31 installing to C drive 56 ...

Page 132: ...132 Index ...

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