Appendix B Troubleshooting
206
Storage Center SC8000 Controller Deployment Guide
Troubleshooting Licenses
Troubleshooting Updates
Issue
Possible Reason
Solution
Error:
The
license
file
is
not
valid
(could
be
old
license
file).
Contact
Dell
Technical
Support
Services
for
a
new
license
file.
Can
happen
with
a
dual
‐
controller
Storage
Center
if
there
is
an
attempt
to
apply
the
license
file
before
the
controllers
are
joined
and
the
license
file
is
applied
to
the
controller
with
the
wrong
serial
number.
Make
sure
that
all
the
steps
in
are
followed
in
order
and
try
again.
• Make
sure
to
connect
to
the
IP
address
of
the
controller
with
the
lower
serial
number.
• Make
sure
the
serial
number
in
the
name
of
the
license
file
matches
the
controller.
Issue
Possible Reason
Solution
Cannot
complete
Startup
Wizard
and
cannot
check
for
updates
Your
network
might
employ
a
proxy
server,
Configure
Phone
Home
Proxy
Server
Using
the
Command
Line
Interface
(CLI).
1 Establish
a
serial
connection
to
the
Storage
Center.
2 Run
the
following
commands:
mc values set UsePhHomeProxy true
mc values set PhHomeProxyString
[proxy server IP address]
mc values set PhHomeProxyUserName
[proxy server user name]
mc values set PhPomeProxyPassword
[proxy server password]
3
.
4
.
