70
Troubleshooting
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 1 / 2 5/ 0 7 – FO R PR O O F O N LY
E
RR OR
R E A D I N G
PCMCIA
CA RD
—
The computer cannot identify the PC Card. Reinsert the card or try another
PC Card (see "Using Cards" on page 51).
E
XT E N D E D
M EM O RY
S I Z E
H A S
C H A N G E D
—
The amount of memory recorded in NVRAM does not match the
memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting
Dell" on page 128). The file being copied is too large for the destination drive.
The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a
different disk or use a larger capacity disk.
A
F I L E N A M E
C A N N O T
CON T AI N
A N Y
O F
T H E
F O L L O W I N G
C H A R A C T E R S
: \ / : * ? “ < > | —
Do not use these
characters in filenames.
G
A T E
A20
F A I L U RE
—
A memory module may be loose. Reinstall the memory modules and, if necessary, replace
them (see "Memory" on page 103).
G
E N E R A L
F A I L U RE
—
The operating system is unable to carry out the command. The message is usually followed by
specific information—for example,
Printer out of paper
.
Take the appropriate action.
H
A RD
-
D I SK
D RI VE
C O N F I G U R A T I O N
ER R O R
—
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 63).
H
A RD
-
D I SK
D RI VE
C O N T R O L L E R
F A I L U R E
0 —
The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63).
H
A RD
-
D I SK
D RI VE
F A I L U R E
—
The hard drive does not respond to commands from the computer. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 63).
H
A RD
-
D I SK
D RI VE
R E A D
FAIL URE
—
The hard drive may be defective. Shut down the computer, remove the hard
drive (see "Hard Drive" on page 96), and boot the computer from a CD. Then shut down the computer, reinstall the
hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 63).
I
N S E R T
B O O T A B L E
M E D I A
—
The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
I
N V A L I D
C O N F I G U R A T I O N
I N F O R M A T I O N
-
P L E A S E
RU N
S
YST E M
S
ET U P
P
RO GRA M
—
The system configuration
information does not match the hardware configuration. The message is most likely to occur after a memory module
is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 83).
K
E Y B O A R D
C L O C K
L I NE
FAIL URE
—
For external keyboards, check the cable connection. Run the Keyboard
Controller
test in the Dell Diagnostics (see "Dell Diagnostics" on page 63).
K
E Y B O A R D
C O N T R O L L E R
F A I L U R E
—
For external keyboards, check the cable connection. Restart the computer, and
avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 63).
K
E Y B O A R D
D A T A
L I N E
F A I L U R E
—
For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 63).
K
E Y B O A R D
S T U C K
KE Y
F A I L U R E
—
For external keyboards or keypads, check the cable connection. Restart the
computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key
test in the Dell
