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Troubleshooting
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 1 / 2 5/ 0 7 – FO R PR O O F O N LY
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
A
L L O W
T H E
C O M PU T ER
T O
CO OL
BEF O RE
T U RN I N G
I T
O N
—
A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
R
U N
C
H E C K
D
I S K
—
1
Click
Start
→
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
→
Start
.
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTE:
Connect the modem to an analog telephone connector only. The modem does not operate while it is
connected to a digital telephone network.
C
H E C K
T H E
M
IC RO SO FT
O
U T L O O K ®
E
X P RE S S
S
E C U RI T Y
S
E T T I N G S
—
If you cannot open your e-mail
attachments:
1
In Outlook Express, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
C
H E C K
T H E
T E L E P H O N E
L I N E
CO N N EC T I O N
—
C
H E C K
T H E
T E L E P H O N E
C O N N E CT O R
—
C
O N N E C T
T H E
M O D E M
D I R E CT L Y
T O
T H E
T E L E PH O N E
W A L L
C O N N E C T O R
—
U
S E
A
D I F F E RE N T
T E L E P H O N E
L I N E
—
• Verify that the telephone line is connected to the connector on the modem. (The connector has either
a green label or a connector-shaped icon next to it.)
• Ensure that you insert the telephone line connector into the modem until it clicks.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall
connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
U N
TH E
M
O D E M
H
EL PE R
D I A G N O S T I C S
—
Click the
Start
button, point to
All
Programs
and then click
Modem
Helper
. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not
