Dell Precision M65, User Manual

Page: 67 / 160

Troubleshooting
67
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Source\trouble.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 1 / 2 5/ 0 7 – F O R PR O O F O N LY
For more information about the Dell Support Utility, click the question mark ( ? ) at the top of the Dell
™
Support screen.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide .
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these
checks.
E
N SU RE T H A T
M
IC ROS O FT ®
W
I ND O WS ® R E C O G N I Z ES T H E DRI VE
—
Click the Start button and click My
Computer . If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T
E ST T H E D R I V E
—
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N T H E D R I V E O R DI SK
—
See "Cleaning Your Computer" on page 147.
E
N SU RE T H A T T H E
CD
I S S N A P PE D O N T O T H E SP IN DL E
C
H E C K T H E C A B L E CO N N E C T I O N S
C
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
— See "Resolving Software and Hardware Incompatibilities" on
page 91.
R
U N TH E
D
E L L
D
I A G N O S T I C S
—
See
"Dell Diagnostics" on page 63
.
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C
LO SE O TH E R P R O G R A M S
— The CD/DVD-RW drive must receive a steady stream of data when writing. If the
stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
T
U R N O F F
S
T A N D B Y M O D E I N
W
I N D O W S B E F O R E WR IT I NG T O A
CD/DVD-RW
DI SC
— See "Standby Mode" on
page 29 or search for the keyword standby in the Windows Help and Support Center for information on power
management modes.
C
H A N G E T H E W RI T E SP E E D T O A S L O W E R RAT E
— See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.