Troubleshooting processors
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with your product.
Steps
1.
Run the appropriate diagnostics test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that the processor and heat sink are properly installed.
5.
Install the system cover.
6.
Run the appropriate diagnostic test. See the Using system diagnostics section.
7.
If the problem persists, see the Getting help section.
Related links
Getting help
Using system diagnostics
System messages
For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell
Event and Error Messages Reference Guide at
Dell.com/openmanagemanuals
>
OpenManage software
.
Warning messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example,
before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually
interrupt the task and need you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the
documentation that shipped with the operating system or application.
Diagnostic messages
The system diagnostic utility generates messages if there are errors detected when you run diagnostic tests on your system. For
more information about system diagnostics, see the Using system diagnostics section.
Alert messages
The systems management software generates alert messages for your system. Alert messages include information, status, warning,
and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management
software documentation links listed in the Documentation resources section of this manual.
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