Troubleshooting a USB device
Prerequisites
NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
Steps
1.
Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2.
If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3.
If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5.
In
iDRAC Settings Utility
, ensure that
USB Management Port Mode
is configured as
Automatic
or
Standard OS Use
.
6.
If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
7.
Turn off all attached USB devices, and disconnect them from the system.
8.
Restart the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the
Integrated Devices
screen. If
your keyboard is not functioning, use remote access to enable or disable the USB options.
10.
Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11.
If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
See the System board jumper setting section
12.
In the
IDRAC Settings Utility
, ensure that
USB Management Port Mode
is configured as
Automatic
or
Standard OS Use
.
13.
Reconnect and turn on each USB device one at a time.
14.
If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the
device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related links
Troubleshooting iDRAC Direct (USB XML configuration)
For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide
at
Dell.com/idracmanuals
.
Steps
1.
Ensure that your USB storage device is connected to the front USB Management Port, identified by
icon.
2.
Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3.
Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see
the Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals
.
4.
In the
iDRAC Settings Utility
, ensure that
USB Management Port Mode
is configured as
Automatic
or
iDRAC Direct Only
.
5.
Ensure that the
iDRAC Managed: USB XML Configuration
option is either
Enabled
or
Enabled only when the server has
default credential settings
.
6.
Remove and reinsert the USB storage device.
7.
If import operation does not work, try with a different USB storage device.
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