Dell OptiPlex 745c, User Manual

Page: 28 / 120

la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l
Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service — AutoTech — provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. For the telephone number to
call for your region, see Contacting Dell .
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com , or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell .
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer -based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Getting Help and then call the number for your country as listed in Contacting Dell .
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your region, see
Contacting Dell .
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the
telephone number to call for your region or to speak to a sales specialist, see Contacting Dell .
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call for your region, see Contacting Dell .
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see Diagnostics Checklist ), indicating the tests that you have run and any error messages reported by the
Dell Diagnostics (see Dell Diagnostics ).
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.