Dell M1530 - XPS laptop. TUXEDO, Owner'S Manual

Page: 99 / 204

Troubleshooting
99
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
Fill out the "Diagnostics Checklist" on page 159 as you complete these checks.
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —
• Click Start and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T EST THE DRIVE —
• Insert another floppy disk, CD, DVD, or BD to eliminate the possibility
that the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK —
See "Cleaning Your Computer" on page 174.
E
NSURE THAT THE
C D , D V D
OR
B D
MEDIA IS SNAPPED ONTO THE SPINDLE
C
HECK THE CABLE CONNECTIONS
R UN THE HARDWARE TROUBLESHOOTER —
See "Troubleshooting Software and
Hardware Problems in the Windows Vista™ Operating System" on page 123.
R UN THE D ELL D IAGNOSTICS —
See "Dell Diagnostics" on page 91.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to an optical drive
C LOSE OTHER PROGRAMS —
CD-RW, DVD+/-RW, and BD-RE drives must
receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Try closing all programs before you write to the drive.
T
URN OFF
S
LEEP STATE IN
W
INDOWS BEFORE WRITING TO A
C D / D V D / B D
DISC
—
See "Using the Sleep Power State" on page 49 for information on
Sleep state.
book.book Page 99 Friday, November 30, 2007 11:28 AM