IBM ThinkPad 380Z Hardware Maintenance Manual Download

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S10L-9624-00

IBM Mobile Systems

Hardware Maintenance Manual

ThinkPad 380Z (2635) Computer

August 1998

Summary of Contents for ThinkPad 380Z

Page 1: ...S10L 9624 00 IBM Mobile Systems Hardware Maintenance Manual ThinkPad 380Z 2635 Computer August 1998...

Page 2: ...e periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes to the products or the programs described in th...

Page 3: ...Symptoms 28 Function Related Symptoms 29 Indicator Related Symptoms 29 Infrared Related Symptoms 29 Keyboard or TrackPoint Related Symptoms 30 LCD Related Symptoms 30 Peripheral Device Related Sympto...

Page 4: ...and Microphone 67 1120 DC DC Card 69 1130 System Board and PC Card Slot 71 1140 Battery Pack Latch 73 2010 LCD Front Cover 74 2020 LCD Inverter Card 76 2030 LCD Panel 77 2040 LCD Misc Parts 79 2050 LC...

Page 5: ...rams might be overwritten Replace FRUs only for the correct model When you replace a FRU make sure the model of the machine and FRU part number are correct by referring to the FRU parts list A FRU sho...

Page 6: ...he error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code Whatever caused the first error code can result in fa...

Page 7: ...unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indic...

Page 8: ...e password is cleared 6 Reinstall the memory slot cover and turn the computer right side up 7 Verify that the password prompt does not appear 8 To reactivate the password set the password again The fo...

Page 9: ...rd and press the Space bar once 6 Press Enter twice 7 Select Exit 8 Select Restart on the Easy Setup Main Menu and wait until the POST ends 9 Reinstall the memory slot cover and turn the computer righ...

Page 10: ...6MB CMOS RAM 242 bytes LCD 2635 Hxx Jxx 13 3 inch 16M colors 1024 768 pixel TFT color LCD Diskette Drive Internal 1 44 MB 3 mode 3 5 inch CD ROM Drive 10 24 Hard Disk Drive 2635 Hxx Jxx 4 0GB 2 5 inch...

Page 11: ...mittent Problems on page 32 3 Match the verified symptoms with the following table and determine the page to go to Verified Symptoms Go To Power failure The power indicator does not go on or stay on P...

Page 12: ...st device 1 Click on Test in the Easy Setup menu 2 Press Ctrl A to enter the advanced diagnostic menu The ThinkPad FRU Connections window appears 3 Click on Exit The keyboard layout appears on the scr...

Page 13: ...unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the DC DC card If the keyboard cable connection is correct check the...

Page 14: ...2 Press and hold the F1 key then turn on the computer Hold the F1 key down until the Easy Setup menu appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test for th...

Page 15: ...s supplied by the battery If the problem is due to the AC Adapter go to AC Adapter Checkout If the problem is due to the battery go to Battery Checkout on page 14 If the problem is not due to the AC A...

Page 16: ...If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defect Battery Checkout If the error is due to the battery do the follow...

Page 17: ...its life To check the operational charging install a fully discharged battery or a battery that is less than 50 charged Turn on the computer while it is connected to the AC Adapter If the battery sta...

Page 18: ...ystem board or the CPU card as failing do the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU card If...

Page 19: ...5 Move to an item with the TrackPoint 6 Press either the left or the right click button 7 Verify that both buttons work correctly 8 Move to another item with the TrackPoint 9 Press the TrackPoint Pre...

Page 20: ...he port replicator of the system expansion bus 8 Turn off the computer and reconnect the port replicator 9 Turn on the computer and run the following advanced diagnostic tests Serial port test with th...

Page 21: ...conditions The screen contrast and brightness control are adjustable The screen is either white or light gray with a black margin test margin The screen is set to CRT or both on the ThinkPad Configrat...

Page 22: ...mode in Windows 98 The following events cause the computer to enter suspend mode The Fn F4 keys are pressed The LCD cover is closed If you add a check mark to the Will not suspend even if LCD is close...

Page 23: ...omputer does not accept any event immediately after it enters suspend mode Therefore wait a few seconds before taking any action to reenter operation mode Hibernation Mode In hibernation mode the foll...

Page 24: ...oblem Some PC Card devices use much power and if at some point the required power exceeds the allowed power a power shutdown occurs Isolate this problem to a device by removing each device simulatneou...

Page 25: ...ion In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 32 Note For IBM devices not suppo...

Page 26: ...attery 3 System board 163 Time and date were not set 1 Set time and date 2 System board 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 Sy...

Page 27: ...r example check if the DIMM is added 196 A read error occurred in the hibernation area of the hard disk drive 1 Run the hard disk drive test 2 Hard disk drive 199XX Resume error System board 1XX Syste...

Page 28: ...XX 1201 Serial_B test failure 1 System board infrared 17XX 1701 Hard disk controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 1 Hard disk drive 2 System board 1801 Unsupported P...

Page 29: ...ard I9990301 I9990302 I9990305 I9990301 Hard disk error I9990302 Invalid hard disk boot record I9990305 No bootable device 1 Check that the operating system is installed in the hard disk drive If not...

Page 30: ...down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to completely shut down before changing the battery Two short beeps with error codes POST err...

Page 31: ...rent from the actual size Go to Memory Checkout on page 12 The system configuration does not match the installed devices Go to Checking the Installed Devices List on page 35 The system hangs intermitt...

Page 32: ...eys does not work 1 Reseat the keyboard cable on the DC DC card 2 Keyboard 3 System board The TrackPoint does not work 1 Reseat the keyboard cable on the DC DC card 2 Go to TrackPoint Checkout on page...

Page 33: ...eat all LCD connectors 3 LCD assembly 4 System board LCD has extra horizontal or vertical lines displayed LCD assembly Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence The exter...

Page 34: ...roblems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered on...

Page 35: ...vices b Devices attached to the port replicator c Printer mouse and other external devices d Battery pack e Hard disk drive f CD ROM and FDD g DIMM h PC Cards 4 Turn on the computer 5 Determine if the...

Page 36: ...OK appears under the tested device icon when the test ends without any errors 4 Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu The ThinkPad FRU connections window...

Page 37: ...iagnostic test menu connect the USB parallel test cable P N 05K2580 to the computer Click on the USB icon to run the test Follow the instructions on the screen OK appears if the test passes and three...

Page 38: ...gh a port replicator Diagnostic Error Codes If an error is detected the following appears Large X on the left side of the device icon Device ID three digits Error code two digits FRU code four digits...

Page 39: ...066 1 External diskette drive 2 FDD connector of the port replicator 080 1 PC card slot connector 2 PC Card 088 External PC Card 009 Parallel 011 Serial 215 CD ROM 217 DVD 103 IR Audio 153 Audio Cryst...

Page 40: ...e the device ID or error code from the previous failure If they changed the new FRU might be defective or it may have been incorrectly installed If the problem persists even after the FRUs are replace...

Page 41: ...n the following Status Indicators Password Combinations on page 40 Running a Low Level Format on page 40 Fn Key Combinations on page 41 Status Indicators The status indicators show the current compute...

Page 42: ...reen Power on Password Combinations The Model 380Z supports the following passwords Power on password POP Hard disk password HDP Supervisor password PAP The password combinations are When the POP is t...

Page 43: ...r corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description...

Page 44: ...attery pack and then disconnect any interconnecting cables CAUTION The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of th...

Page 45: ...Easy Setup menu appears 3 Click on Config 4 Press Ctrl N The System Unit Serial Number menu appears 5 Follow the instructions on the menu Notes 1 Do not power off the computer during the restoring pr...

Page 46: ...peakers 52 1060 Diskette Drive Assembly or CD ROM Drive Assembly 55 1070 Diskette Drive or CD ROM Drive 56 1080 LCD Unit 60 1090 Fan Assembly CPU Card and Thermal Rubber 63 1100 Upper Shield Case 66 1...

Page 47: ...ordinances or regulations Use of an incorrect battery can result in ignition or explosion of the battery Replacement batteries can be ordered from IBM or IBM Authorized Dealers 1 Turn the computer ups...

Page 48: ...1020 Battery Pack 1 Turn the computer upside down Pull up the battery pack lock 2 push it back 3 and then pull up the battery pack 4 4 3 2 46...

Page 49: ...rive is sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the data on the hard disk Never remove t...

Page 50: ...5 mm Yes 4 0 GB 12 5 mm No 6 4 GB 12 5 mm No Step Size Quantity Torque 6 M 3 x 2 8 mm Flathead 4 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown...

Page 51: ...ylon coated 1 3 4 kgcm 2 a M 2 5 x 8 mm nylon coated 3 b M 2 5 x 6 mm nylon coated 1 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table...

Page 52: ...Note In order not to damage the connectors pull the keyboard assembly toward you a little in step 5 and then go to step 6 50...

Page 53: ...When installing See the following figure for the direction of the speaker connector When replacing Stick a model name label on the keyboard ThinkPad 380Z 51...

Page 54: ...1050 Keyboard and Speakers Battery Pack 1020 Keyboard Unit 1040 Important When you release latch B be careful not to apply any force to area A lenses for status indicators 2 1 1 1 B A 52...

Page 55: ...3 3 4 ThinkPad 380Z 53...

Page 56: ...When installing Attach the speakers to their correct side and route the speaker cables as shown The right speaker has a red wire The left speaker has a blue wire 54...

Page 57: ...assembly Step Size Quantity Torque 1 M 2 5 x 6 mm nylon coated 1 3 4 kgcm 2 M 2 5 x 6 mm nylon coated 1 3 4 kgcm 4 M 2 5 x 8 mm nylon coated 2 3 4 kgcm 5 M 2 5 x 6 mm nylon coated 1 3 4 kgcm 7 M 2 5 x...

Page 58: ...tte Drive and CD ROM Drive Battery Pack 1020 Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 Note When replacing a screw be sure to tighten the pink screws and yellow onestightly Diskette D...

Page 59: ...Quantity Torque 2 M 2 6 x 4 mm Yellow 1 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reuse screws that have been removed Use...

Page 60: ...utton comes out of the plate cover hole Step Size Quantity Torque 4 M 2 x 1 7 mm special head Blue 2 1 5 1 8 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torqu...

Page 61: ...ver reuse screws that have been removed Use new ones instead Step Size Quantity Torque 1 M 2 x 1 7 mm special head blue 2 1 5 1 8 kgcm 4 a M 2 x 1 7 mm special head blue 2 b M 2 x 2 4 mm special head...

Page 62: ...t 1040 Step Size Quantity Torque 2 M 2 5 x 6 mm nylon coated 5 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reuse screws th...

Page 63: ...t Step Size Quantity Torque 3 M 2 5 x 6 mm nylon coated 1 3 4 kgcm 5 M 2 5 x 6 mm special head 1 3 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in...

Page 64: ...amage the latches Step Size Quantity Torque 8 M 2 5 x 6 mm nylon coated 3 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reus...

Page 65: ...ion When removing be careful not to damage the CPU card Step Size Quantity Torque 1 M 2 x 6 mm nylon coated 2 2 3 kgcm 3 M 2 x 18 mm nylon coated 3 2 3 kgcm Note Make sure that you use correct screws...

Page 66: ...Torque 6 M 2 x 6 mm nylon coated 2 2 3 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reuse screws that have been removed Use ne...

Page 67: ...ke sure the connectors are fitted firmly by pressing the corners of the card A loose connection or a damaged card causes a power failure The following figure shows the route of the fan assembly cables...

Page 68: ...Step Size Quantity Torque 2 M 2 5 x 8 mm nylon coated 2 3 4 kgcm 3 M 2 5 x 6 mm nylon coated 3 3 4 kgcm 4 M 2 5 x 6 mm bighead 1 3 4 kgcm Note Make sure that you use correct screws and tighten all of...

Page 69: ...mbly 1060 LCD Unit 1080 Upper Shield Case 1100 Step Size Quantity Torque 1 M 2 5 x 12 mm nylon coated 3 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque...

Page 70: ...When installing The following figure shows the route for the microphone and speaker cables 68...

Page 71: ...e 1100 Make sure that the connectors are not caught in the base cover Step Size Quantity Torque 2 M 2 5 x 22 mm nylon coated 2 3 4 kgcm Note Make sure that you use correct screws and tighten all of th...

Page 72: ...When installing The following figure shows the route for the microphone cable 70...

Page 73: ...replacing the system board assembly make sure that the PC Cards are removed and the eject buttons are not sticking out If the PC Card eject buttons are sticking out pull them further out slightly and...

Page 74: ...e correct screws and tighten all of them firmly to the torque shown in the table Never reuse screws that have been removed Use new ones instead Step Size Quantity Torque 7 M 2 x 16 mm nylon coated 2 2...

Page 75: ...tery Pack Latch Battery Pack 1020 Keyboard Unit 1040 CD ROM and Diskette Drive Assembly 1060 LCD Unit 1080 Fan Assembly CPU Card 1090 Upper Shield Case 1100 System Board and PC Card Slot 1130 ThinkPad...

Page 76: ...2010 LCD Front Cover Battery Pack 1020 Keyboard Unit 1040 LCD Unit 1080 1 Screw Covers 2 Screws 3 Brightness Control Lever 4 Front Cover 74...

Page 77: ...e 2 M 2 5 x 6 mm flat head 2 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reuse screws that have been removed Use new ones...

Page 78: ...ard Battery Pack 1020 Keyboard Unit 1040 CD ROM Diskette Drive Assembly 1060 LCD Unit 1080 LCD Front Cover 2010 Unwrap the aluminum insulator from the inverter card connector 1 before unplugging the c...

Page 79: ...r Card 2020 Step Size Quantity Torque 2 M 2 5 x 4 8 mm flat head 1 3 4 kgcm 3 M 2 5 x 6 mm flat head 3 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque...

Page 80: ...Note Lift the LCD panel a little to disconnect the flexible cable in step 4 5 4 The position of the flexible cable connector may vary by the type of LCD 78...

Page 81: ...Battery Pack 1020 Keyboard Unit 1040 CD ROM Diskette Drive Assembly 1060 LCD Unit 1080 LCD Front Cover 2010 LCD Inverter Card 2020 LCD Panel 2030 Hinges and latches 1 2 3 Hinges 4 5 Latches 4 5 1 a a...

Page 82: ...3 4 kgcm b M 2 5 x 3 mm flat head 1 3 3 5 kgcm 2 M 2 5 x 6 mm flat head 2 3 4 kgcm Note Make sure that you use correct screws and tighten all of them firmly to the torque shown in the table Never reus...

Page 83: ...2050 LCD Cable 2 2 2 1 Cable Bush Ferrite Core ThinkPad 380Z 81...

Page 84: ...rass flat head 3 3 kgcm When re installing Make sure you use the correct screw and tighten all screws firmly to the torque shown in the table if you have a torque screwdriver Never use a screw that yo...

Page 85: ...7 When re installing Box Assembly Upper Cover Assembly ThinkPad 380Z 83...

Page 86: ...frared port 6 Diskette eject button 7 Diskette drive 8 CD ROM emergency eject hole 9 CD ROM eject button 1 CD ROM in use indicator 11 CD ROM drive 12 Stereo speakers 13 Palm rest 14 TrackPoint 15 Fn k...

Page 87: ...Bottom View 1 Memory slot cover 2 Reset switch 3 Memory slots and backup battery 4 Expansion connectors 5 Battery pack lock 6 Battery pack 7 Serial number label ThinkPad 380Z 85...

Page 88: ...6 Microphone jack Line in jack 7 Headphone jack 8 Power switch 9 External input device connector 1 Power jack 11 Universal serial bus USB port 12 Serial connector 13 Parallel connector 14 External mo...

Page 89: ...Parts List 1 31 24 22 21 20 19 18 2 3 4 4 5 6 7 8 9 10 11 12 13 14 15 16 17 23 25 26 27 28 29 30 32 33 34 35 36 ThinkPad 380Z 87...

Page 90: ...kette Drive Connector Assembly with CD Model 05K2709 15 CD ROM Diskette Drive Assembly See page 90 16 Connector Cover 05K4744 17 Backup Battery 02K6498 18 SO DIMM See page 94 19 Memory Slot Cover 05K4...

Page 91: ...Base Misc Parts Kit includes 05K5696 LCD Cable Holder Ref No 2 Support Plate Ref No 4 Air Duct Ref No 8 Power Switch Knob Ref No 23 NS Logo for LG Korea 11J8373 NS Cable Holding Tape 11J8376 Note NS N...

Page 92: ...it includes 05K4751 Connector Bracket Ref No 1 CD Diskette Drive Bracket Ref No 4 Absorber Ref No 5 5 Absorber included in Ref No 4 CD Diskette Drive Bracket 6 Diskette Drive 11J8338 7 Diskette Drive...

Page 93: ...LCD Assembly 3 4 5 7 8 12 11 10 6 6b 6a 9 1 2 ThinkPad 380Z 91...

Page 94: ...Cover Kit 10 Right Latch included in LCD Misc Parts Kit 11 Left Latch included in LCD Misc Parts Kit 12 Left Hinge included in Hinge Kit NS LCD Cover Kit includes 05K5500 Front Cover Ref No 1 Hinge H...

Page 95: ...rew 02K4354 Hungarian 02K4355 Italian 02K4336 Japanese 02K4333 Korean 02K4345 Latin American Spanish 02K4348 Norwegian 02K4342 Poland 02K4357 Portuguese 02K4356 Russian 02K4346 Slovakian 02K4358 Slove...

Page 96: ...5 x 4 8 Flat Head 1 Hex Stud 6 M2 5 x 6 Bind Black 19 M2 5 x 8 Bind Black 7 M2 x 6 Bind 4 M2 x 18 Bind 3 M2 5 x 22 Bind Nylock 2 M2 5 x 12 Bind Nylock 3 M2 6 x 4 Bind Yellow 1 M2 6 x 2 8 Bind Red 3 M...

Page 97: ...dapter for Japan 2 prong 2 02K6497 Microphone 66G7871 PS 2 Miniature Mouse 95F5723 ThinkPad Port Replicator with Advanced EtherJet Feature Box Assembly 05K4874 Upper Cover Assembly 05K4875 ThinkPad 56...

Page 98: ...5F5468 Swiss French 95F5711 Swiss German 95F5715 Turkish 95F5467 U K English 95F5741 U S English 95F5741 Black Keypad FRU Name FRU No French 84G6286 German 84G6280 Italian 84G6292 Norwegian 84G6310 Sw...

Page 99: ...ame FRU No Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 USB Parallel Test Cable 05K2580 Screwdriver Kit 95F3598 Torque Screwdriver 05K4695 5 mm Socket Wrench 05K4694 Screwdriver 05K4693 ThinkP...

Page 100: ...Trinidad West Indies United States of America Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China in...

Page 101: ...States of America Venezuela Thailand 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia S...

Page 102: ...f the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send lice...

Page 103: ...ThinkPad 380Z 101...

Page 104: ...Part Number 10L9624 Printed in U S A...

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