
Troubleshooting
101
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
U
SE
A
DIFFERENT
TELEPHONE
LINE
•
Verify that the telephone line is connected to the jack on the modem
(the jack has either a green label or a connector-shaped icon next to it).
•
Ensure that you hear a click when you insert the telephone line connector
into the modem.
•
Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
•
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
D
IAGNOSTICS
—
Click
Start
→
Programs
→
Modem
Diagnostic Tool
→
Modem Diagnostic Tool
. Follow the instructions on the screen
to identify and resolve modem problems (Modem Diagnostic Utility is not available
on certain computers).
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and
Modem Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query
Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have
subscribed to an Internet service provider. With the Windows
®
Mail e-mail
program open, click
File
. If
Work Offline
has a checkmark next to it, click the
checkmark to remove it, and then connect to the Internet. For help, contact
your Internet service provider.
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to
support.dell.com
and search for the
keyword
spyware
.
book.book Page 101 Friday, November 30, 2007 11:28 AM
Summary of Contents for M1530 - XPS laptop. TUXEDO
Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS M1530 Owner s Manual Model PP28L ...
Page 18: ...18 Finding Information ...
Page 25: ...About Your Computer 25 About Your Computer Front View 3 4 15 2 5 14 12 9 8 7 16 10 13 1 6 11 ...
Page 38: ...38 About Your Computer ...
Page 52: ...52 Using a Battery ...
Page 70: ...70 Using Multimedia ...
Page 86: ...86 Setting Up and Using Networks ...
Page 130: ...130 Troubleshooting ...
Page 170: ...170 Specifications ...
Page 196: ...196 Glossary ...
Page 204: ...204 Index ...