Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates
technical support for your Dell EMC server, storage, and networking devices. By
installing and setting up a SupportAssist application in your IT environment, you can
receive the following benefits:
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Automated issue detection — SupportAssist monitors your Dell EMC devices and
automatically detects hardware issues, both proactively and predictively.
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Automated case creation — When an issue is detected, SupportAssist
automatically opens a support case with Dell EMC Technical Support.
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Automated diagnostic collection — SupportAssist automatically collects system
state information from your devices and uploads it securely to Dell EMC. This
information is used by Dell EMC Technical Support to troubleshoot the issue.
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Proactive contact — A Dell EMC Technical Support agent contacts you about the
support case and helps you resolve the issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased
for your device. For more information about SupportAssist, go to
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Getting help
Receiving automated support with SupportAssist
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