Datamax A-Class Mark II, Operator'S Manual

Page: 159 / 164

A-Class 149
Warranty
Datamax-O’Neil Barcode Products
Limited Warranty Statement
A-Class Mark II Printers
Printer
Datamax-O’Neil warrants* to Purchaser that under normal use and service, the A-Class
Mark II
Printers, (with the exception of the thermal printhead, platen roller, and belts) purchased
hereunder shall be free from defects in material and workmanship for a period of one year (365
days) from the date of shipment by Datamax-O’Neil .
Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not
covered under this warranty. This warranty does not cover equipment or parts that have been
misused, altered, neglected, handled carelessly, or used for purposes other than those for which
they were manufactured. This warranty also does not cover loss, damages resulting from accident,
or damages resulting from unauthorized service.
Thermal Printhead, Rollers, and Belts
This warranty* is limited to a period of one year, (365 days), or one million (1,000,000) linear
inches of use, whichever comes first, for the A-Class
thermal printhead, rollers, and belts. This
one year (365 days) warranty is valid only if a Datamax-O’Neil - approved thermal label media is
used, as defined in the then current Datamax-O’Neil list of approved thermal/thermal transfer
media, a copy of which is available from Datamax-O’Neil. Failure to use Datamax-O’Neil-approved
media is justification for invalidation of this warranty. This warranty does not cover printheads or
rollers which have been misused, altered, neglected, handled carelessly, or damaged due to
improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned, freight and
insurance prepaid, in the original shipping containers, to Datamax-O’Neil at: 4501 Parkway
Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA) number must be
issued before the product can be returned. To open an RMA please call the Datamax-O’Neil
Customer Service Department at (407) 523-5550. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name, action desired, a detailed
description of the problem(s), and examples when possible with the defective unit. Datamax-O’Neil
shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be
performed by Datamax-O’Neil shall be subject to Datamax-O’Neil’s confirmation that such product
meets Datamax-O’Neil warranty. In the event of a defect