Addressable Gas Detection System Manual
Addressable System Manual
78
Issue 2, January 2015
Units returned to Crowcon as faulty and are subsequently found to be ‘fault free’ or requiring
service, may be subject to a handling and carriage charge.
Warranty Disclaimer
The guarantee will be rendered invalid if the instrument is found to have been altered,
modified, dismantled, or tampered with. Any service by 3rd parties
not
authorized & certified
by Crowcon will invalidate the warranty on the equipment. Use of alternative manufacturer’s
sensors which have not been approved by Crowcon will invalidate the warranty of the
product as a whole. The warranty does not cover misuse or abuse of the unit.
Any warranty on batteries may be rendered invalid if an unreasonable charging regime is
proven.
Sensor types have individually defined warranty periods which can differ from the hardware
warranty period. Crowcon reserve the right to amend warranty periods for particular
applications. Sensor warranty is rendered invalid if the sensors have been exposed to
excessive concentrations of gas, extended periods of exposure to gas or have been
exposed to ‘poisons’ that can damage the sensor, such as those emitted by aerosol sprays
Repair Warranty
Product repairs within the warranty period will be free of charge for both labour and parts.
Should a full service / calibration also be due, then this is agreed with the customer to be
carried out at the same time as the repair and the service element will be chargeable.
Replaced parts (outside of product warranty) will usually carry a further 12 month warranty
(sensor warranty exclusions are published on the Crowcon Intranet), Repairs / Service
labour carries a 3 month warranty. Should a second but unrelated failure occur outside of
the product warranty or parts warranty where applicable, this will be subject to separate
charges.
Crowcon accept no liability for consequential or indirect loss or damage howsoever arising
(including any loss or damage arising out of the use of the instrument) and all liability in
respect of any third party is expressly excluded.
The warranty and guarantee does not cover the accuracy of the calibration of the unit or the
cosmetic finish of the product. The unit must be maintained in accordance with the Operating
and Maintenance Instructions.
Our liability in respect of defective equipment shall be limited to the obligations set out in the
guarantee and any extended warranty, condition or statement, express or implied statutory
or otherwise as to the merchantable quality of our equipment or its fitness for any particular
purpose is excluded except as prohibited by statute. This guarantee shall not affect a
customer’s statutory rights.
For warranty and technical support enquiries please contact:
Customer Support
Tel +44 (0) 1235 557711
Fax +44 (0) 1235 557722
Email: [email protected]
