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Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows 2000 and Windows XP automatically
recognize the device and configure the computer. If you install a
non–plug and play device, you must reconfigure the computer after
completing installation of the new hardware. In Windows 2000, select
the
Add New Hardware
icon in the
Control Panel
(for Windows
XP, use the
Add Hardware Wizard
) and follow the instructions that
appear on the screen.
Solving Hardware Installation Problems
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of
changes to the
configuration, you did
not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
292974-002.book Page 22 Tuesday, July 9, 2002 5:46 PM
