Troubleshooting Guide
1–7
Computer Diagnostic Features
Compaq Configuration Record Utility
Compaq Configuration Record Utility is a windows-based
information-gathering tool similar to other Compaq management
tools. It gathers critical hardware and software information from
various computer subsystems to give a complete view of your
desktop. Configuration Record Utility provides a means for
automatically identifying and comparing configuration changes, and
has the ability to maintain a configuration history. The information
can be saved as a history of multiple sessions.
This utility was developed to allow resolution of problems without
taking the desktop offline and to assist in maximizing the desktop’s
availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process
by enabling quick and easy identification of system configurations,
which is the first step in resolving service cases.
The Compaq Configuration Record Utility gathers information
automatically on the hardware and operating system software to
deliver a comprehensive view of the system. It gathers information
on such items as the ROM, asset tag, processor, physical drives,
PCI devices, memory, graphics, operating system version number,
operating system parameters, and the operating system startup files
and displays it. If the original
Base.log
file is present in the
cpqdiags
directory, the
Base.log
file is displayed next to the
Now.log
file in a
split window with the differences between the two highlighted in the
color red.
To run this program:
1. Click
Start > Compaq Information Center > Compaq
Configuration Record.
You can also select the
Compaq
Configuration Record
icon, located in the Control Panel.
✎
The Compaq Configuration Record Utility has two view options:
Show Changed Items Only
and
Show All.
The default view is
Show
Changed Items Only,
therefore all the text is displayed in the color
red since it shows only the differences. Switching to
Show All
displays the complete, comprehensive view of the system.
292974-002.book Page 7 Tuesday, July 9, 2002 5:46 PM
