Troubleshooting Guide
2–11
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or
there is a problem with
a file.
Right-click
Start,
click
Explore,
and select a drive. Select
File >
Properties > Tools.
Under
Error-checking,
click
Check Now.
Drive not found
(identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions
in the “Hardware Installation
Problems” section. If system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is
listed, the probable cause is a
driver problem. If it is not listed,
the probable cause is a hardware
problem.
If this is a newly installed drive,
enter Setup and try adding a POST
delay under
Advanced >
Power-On.
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE controller is
disabled in Computer
Setup.
Run Computer Setup and enable
the Primary and Secondary IDE
controllers in
Storage > Storage
Options.
292974-002.book Page 11 Tuesday, July 9, 2002 5:46 PM
