Troubleshooting Guide
2–21
Troubleshooting Without Diagnostics
Solving Mouse Problems
Problem
Cause
Solution
Mouse does not respond
to movement or is
too slow.
Mouse connector is
not properly plugged
into the back of the
computer.
Shut down your computer using the
keyboard.
1. Press the
Ctrl
and
Esc
keys at
the same time (or press the
Windows logo
key) to display
the
Start
menu.
2. Use the up or down arrow key
to select
Shut Down
or
Turn
Off Computer
and then press
the
Enter
key.
3. Use the up or down arrow key
to select the
Shut Down
or
Turn Off
option and then press
the
Enter
key.
4. After the shutdown is complete,
plug the mouse connector into
the back of your computer (or
the keyboard) and restart your
computer.
Program in use has
stopped responding to
commands.
Shut down the computer using the
keyboard and then restart the
computer.
Mouse needs repairs.
See your Worldwide Limited
Warranty booklet for details.
Computer is in
Stand
By
mode.
Press the power button to resume
from
Stand By
mode.
Ä
CAUTION
:
When attempting to resume from
Stand By
mode, do not hold down the
power button for more than four seconds. Otherwise,
Stand By
mode is lost, and you
will lose your data.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.
292974-002.book Page 21 Tuesday, July 9, 2002 5:46 PM
