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Compaq Professional Workstation 5100 Reference Guide
Writer: Erica T Blakeney Project: Compaq Professional Workstation 5100 Reference Guide Comments: 299348-003
File Name: N-CH13.DOC Last Saved On: 3/12/98 12:24 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Troubleshooting Common Problems
Although your workstation is configured for your particular hardware and
software, problems you encounter while working may not be unique.
Eliminating the typical problems described in this section may save you time
and money. If you do have a problem with your workstation, consider the
problems and possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If the condition
persists contact your Compaq authorized reseller or service provider. Refer to
“Getting Help” in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.
Minor Problems
Table 13-1
Solving Minor Problems
Problem
Possible Cause
Possible Solution
Workstation will not
turn on.
Workstation is not
connected to an external
power source.
Connect to an external
power source.
Cables to the external
power source are
unplugged.
Ensure that cables
connecting the
workstation and the
external source are
plugged in properly.
A defective PCI or ISA card
has been installed.
Remove any adapter
card that was just
installed.
Boards or cages not properly
installed
Ensure boards or cages
are properly seated in
unit.
continued
