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10. Troubleshooting
Problem
Possible Cause
What you can check before calling for service
No power
Power cord or main power
issue
Check that the unit is plugged into a properly grounded outlet and that the
power cord is firmly seated at the rear of the machine.
Try another outlet. Power the unit OFF for 10 seconds and then power it
ON again.
Check the condition of the line circuit breaker or fuse.
There is water
under the
machine.
Spill over from refilling
External water tank feed issue
Check that water was not spilled when refilling the reservoir.
Check that the tube coming from the external tank (if fitted) is completely
pushed onto the connector.
Run a Vacuum Test. If water drips from the underside of the unit during the
test, call your SciCan dealer.
Cycle interrupted
— NOT STERILE,
Cycle aborted
— NOT STERILE
and CYCLE FAULT
messages.
The STOP button was
pressed while the unit was in
operation.
A power outtage or power
fluctuation occurred while the
unit was in operation.
Wait a few minutes and attempt another cycle.
Excessive steam
escaping from
the front of the
machine.
Drawer seal issue
Open and close the drawer then attempt another cycle. Check the seal for
misalignment or damage. Replace the seal if required.
If the leak persists, turn the unit OFF, remove the load and contact your
SciCan dealer.
The printer does
not work.
Printer connection or power
connection failure.
Make sure that the printer cable is connected securely with the connector
on the back of the unit. Make sure that the printer is powered ON. Power
OFF the unit for 10 seconds and then power it ON again. Check printer
settings.
Time and date are
incorrect.
Unit was shipped to a new
time zone
The time and date are set on the date of manufacture but have not been
adjusted for a new time zone. See section....
Touchscreen is
blank/white
Power was interrupted during
a firmware upgrade.
Power OFF the unit and power it ON again.
Touchscreen is
blank/ dark
Power connection failure
Check power source.
Red Xs next to
Network and
Internet on the
Connectivity
screen
Unit is not connected to
Internet.
If it is supposed to be connected to a network and the X is visible, it is
because the unit is unable to acquire an IP address.
To resolve the issue, try some of the following:
›
Check that the router is functioning properly.
›
Check the LAN cable (try a new cable if possible).
›
Make sure your router assigns IP addresses automatically.
›
Renew the IP address by following these steps:
Press the network icon. Press IP setup. Press RENEW IP.
