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Problem
Possible Cause
What you can check before calling for service
Drawer will not
open – no power
Power failure
Use the emergency drawer unlock procedure described in Section 6.
Drawer will not
open - power OFF
The warm unit cooled down
overnight creating a vacuum
that is holding the drawer
closed
Turn the unit ON and it will adjust the chamber pressure to allow the
drawer to open.
Drawer will not
open - power ON
Lock status still engaged
The unit can be unlocked only when the lock icon is green
The value of the chamber pressure is displayed at the top of the screen .
When it is close to atmsopheric and safe to open, the lock icon will turn
green.
Press the lock icon to unlock the drawer.
If the lock icon remain red, try powering the unit OFF and ON to reset lock
status.
Water remains in
the chamber at the
end of a cycle
Obstruction in the drain circuit
or drain tube.
Check that the drain tubes (and the connectors they are pushed into) are
not obstructed and run freely from the device to the tank.
The air intake on the
frame and/or the cover is
obstructed, or the heat
exchanger is not sufficiently
ventilated.
Remove all possible obstructions from the air intake and heat exchanger.
Check that the device is not in direct contact with walls or surfaces (see
Section 2 Installing your STAT
IM
B).
Vacuum test has
failed
The unit chamber was hot
when the test was initiated.
Ensure stand-by chamber warming system is turned OFF. (See Section 7.3
Setting the Stand-by Mode). Attempt a second Vacuum Test, making sure
the chamber is cooled to room temperature.
Bowie-Dick or
Helix test has
failed
Attempt a second test. If it fails, contact your SciCan dealer.
No cycles are
stored in the unit’s
memory
Logic board configuration
issue
Check unit serial number to see if it was accurately updated after a logic
board service. If the serial number consists of zeros, call your SciCan
dealer.
Remove the unit’s USB and check it on your computer to see if the cycle
records have been stored.
Machine will not
start, red X on
Water Quality
Water used is of inadequate
quality.
If the water quality is inadequate: You have likely used water that is not
steam-process distilled or is improperly distilled.
Empty the reservoir and refill with steam-process distilled water containing
less than 5 ppm total dissolved solids (having conductivity of less than 10
μS / cm).
If you have a water conductivity meter, check the quality of the water
before refilling the reservoir.
To empty the reservoir, see Section 9.12 Preparing the Unit for Shipping.
Machine will not
start, red X on
Water Level
Clean water reservoir issue
either water level is too low or
If water level is too low: Refill the reservoir. Refer to the steps described in
section 2.4 Filling your STATIM B’s Water Reservoir.
