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Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager

10.5

130

Troubleshooting

Documentation, Service Requests, and Additional Information

Summary of Contents for 8811

Page 1: ...1 User Guide for Cisco Unified Communications Manager 10 5 First Published May 07 2015 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ...13 Cisco IP Phone 8861 16 Phone Connections 16 Buttons and Hardware 18 Power Save and Power Save Plus 21 Power Save 21 Power Save Plus 21 Additional Information 22 C H A P T E R 2 Phone Setup 23 Connect Footstand 23 Adjust the Handset Rest 23 Secure the Phone with a Cable Lock 24 C H A P T E R 3 Basic Operations 27 Clean the Phone Display 27 Make Calls 28 Predial a Number 28 Cisco IP Phone 8811 88...

Page 4: ...ting Notification 36 Manage Calls 36 Decline a Call 36 Transfer a Call to Another Number 37 Toggle Between Calls Before Completing a Transfer 37 Monitor and Record Calls 38 Call Forward 38 Forward All Calls 38 Mute Phone 39 Hold Calls 39 Swap Between Active and Held Calls 39 Put a Call on Hold by Answering a New Call 40 Respond to a Hold Reversion Notification 40 Determine If a Shared Line Is On H...

Page 5: ...Directory 50 Edit a Personal Directory Entry 50 Delete a Personal Directory Entry 51 Fast Dial 51 Place a Call With a Fast Dial Button 51 Fast Dial Codes with Personal Directory 51 Assign a Fast Dial Code to a Personal Directory Entry 52 Place a Call Using a Fast Dial Code 52 Delete a Fast Dial Code 52 Cisco WebDialer 53 Use Cisco WebDialer with Another Online Corporate Directory 53 Change Cisco W...

Page 6: ...e Conference 65 Host a Meet Me Conference 66 Join a Meet Me Conference 66 Speed Dial 66 Place a Call with a Speed Dial Button 67 Use a Speed Dial Code On Hook 67 Use a Speed Dial Code Off Hook 67 Pause in Speed Dial 67 Do Not Disturb 68 Turn DND On and Off 69 Malicious Call Identification 69 Trace a Suspicious Call 69 Extension Mobility 69 Enable Extension Mobility 70 Mobile Connect 70 Enable Mobi...

Page 7: ...a Shared Line 77 Dismiss the Barge Alert Prompt Window 78 Call Chaperone 78 Record a Chaperoned Call 79 Uniform Resource Identifier Dialing 79 Intelligent Proximity for Mobile Devices 80 Pair a Mobile Device 81 Switch Connected Mobile Devices 81 Delete a Mobile Device 82 Answer a Mobile Call 82 Decline a Mobile Call 82 Ignore a Mobile Call 82 Place a Mobile Call 83 Move a Call Between the IP Phone...

Page 8: ...ttons and Softkeys 91 Survivable Remote Site Telephony Overview 93 Mobile and Remote Access Through Expressway 95 Phone Features Available for Mobile and Remote Access Through Expressway 95 Sign in with Mobile and Remote Access Through Expressway 97 Cisco Collaboration Problem Reporting Tool 97 Report a Problem with Cisco Collaboration Problem Reporting Tool 98 Set Up a VPN Phone for Mobile and Re...

Page 9: ... Key Expansion Module Features 115 Place a Call on the Key Expansion Module 118 Configure KEM Buttons 118 Adjust Key Expansion Module Brightness 119 C H A P T E R 1 1 Frequently Asked Questions 121 Why Can t I See All Active Calls on My Phone 121 How Do I Redirect an Incoming Call 122 How Do I Silence a Ringing Call If I m On a Call 122 How Do I Resume a Call That is On Hold 122 What Is the Differ...

Page 10: ...ry 128 Cannot Access Self Care Portal 129 Security Error Message 129 Report Phone Problems 129 Documentation Service Requests and Additional Information 130 C H A P T E R 1 3 Product Safety and Security 131 Safety and Performance Information 131 Power Outage 131 External Devices 131 Bluetooth Wireless Headset Performance 132 Power Information 132 Phone Behavior During Times of Network Congestion 1...

Page 11: ...about the accessibility features on these phones see http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products technical reference list html You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco IP Phone 8811 The following sections describe attributes of the Cisc...

Page 12: ...plug optional 3 Analog headset connection optional 8 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module Note Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 2 Getting Started Phone Connections ...

Page 13: ...about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings The Cisco IP Phone 8811 screen is grayscale Phone screen 2 Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 3 Getting Started Buttons and Hardware ...

Page 14: ...Status speed dial features Web based services for example a Personal Address Book button Call features for example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote lin...

Page 15: ...ows you to dial phone numbers enter letters and select menu items by entering the item number Keypad 13 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 14 Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories Contacts button 15 Opens or closes the Applications menu Use the Applications but...

Page 16: ...Handset 19 Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 6 Getting Started Cisco IP Phone 8841 ...

Page 17: ...plug optional 3 Analog headset connection optional 8 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module Note Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 7 Getting Started Phone Connections ...

Page 18: ...p 1 Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings Phone screen 2 Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 8 Getting Started Buttons and Hardware ...

Page 19: ...Status speed dial features Web based services for example a Personal Address Book button Call features for example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote lin...

Page 20: ...ws you to dial phone numbers enter letters and select menu items by entering the item number Keypad 13 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 14 Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories Contacts button 15 Opens or closes the Applications menu Use the Applications butt...

Page 21: ...ones 8851 and 8851NR The Cisco IP Phone 8851NR does not support Bluetooth Other than not supporting Bluetooth the Cisco IP Phone 8851 and Cisco IP Phone 8851NR support the same features Note Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 11 ...

Page 22: ... connected to the phone is included in the maximum device count For example your phone can support five USB devices such as two Cisco IP Phone 8800 Key Expansion Modules one headset one hub and one other standard USB device on the side port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more informati...

Page 23: ... 1 Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings Phone screen 2 Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 13 Getting Started Buttons and Hardware ...

Page 24: ...Status speed dial features Web based services for example a Personal Address Book button Call features for example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote lin...

Page 25: ...ws you to dial phone numbers enter letters and select menu items by entering the item number Keypad 13 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 14 Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories Contacts button 15 Opens or closes the Applications menu Use the Applications butt...

Page 26: ...andset 19 Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 16 Getting Started Cisco IP Phone 8861 ...

Page 27: ...ction optional 8 AC power wall plug optional 3 USB port 9 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Audio In Out ports 1 0 Access port 10 100 1000 PC connection 5 Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 17 Getting Started Phone Connections ...

Page 28: ...SB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and Hardware Indicates an incoming call flashing red or new voice message steady red Handset light strip 1 Shows information about your phone such as directory number active call and line status softkey options...

Page 29: ...Status speed dial features Web based services for example a Personal Address Book button Call features for example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote lin...

Page 30: ...ws you to dial phone numbers enter letters and select menu items by entering the item number Keypad 13 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 14 Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories Contacts button 15 Opens or closes the Applications menu Use the Applications butt...

Page 31: ... Save Plus Your phone supports the Cisco EnergyWise EW program also known as Power Save Plus Your system administrator sets up sleep power down and wake power up times for your phone to save energy If your phone goes into the Power Save Plus mode the Select button is lit white Ten minutes before the scheduled sleep time the Select button lights up and you receive a message that your phone will pow...

Page 32: ... normally work If your requirements change for example your work hours or work days change contact your system administrator to have your phone reconfigured For more information about EnergyWise and your phone contact your system administrator Additional Information You can access the Cisco website at this URL http www cisco com Within the Cisco website you can find the following information Quick...

Page 33: ...imal viewing angle Adjusting the footstand to the required angle may require more force than you expect Note Procedure Step 1 Insert the connectors into the slots provided Step 2 Press the footstand until the connectors snap into place Step 3 Adjust the angle by pressing down or pulling up on the footstand The connectors are made of a flexible material Adjust the Handset Rest If your phone is wall...

Page 34: ...cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm wide Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone Procedure Step 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone Step 2 P...

Page 35: ...ep 6 Lock the cable lock For keyed locks turn the key 90 degrees in the clockwise direction and pull the key out of the lock For combination locks rotate the lock 90 degrees and then scramble the combination Note Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 25 Phone Setup Secure the Phone with a Cable Lock ...

Page 36: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 26 Phone Setup Secure the Phone with a Cable Lock ...

Page 37: ...page 41 Call Park page 41 Manage Intercom Calls page 43 View Phone Information page 44 Sign In To the Cisco Unified Communications Self Care Portal page 45 Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned Procedure Wipe the screen with a soft dry cloth Use only a soft dry cloth to wipe the phone display Do not use any liquids or powders on the phone because th...

Page 38: ...umber using the keypad Step 2 Go off hook using one of the following actions Lift the handset Press Call Press Handset Press Speakerphone Place a Call Using the Speakerphone Your administrator can configure your phone so that the speakerphone is disabled If the speakerphone is disabled the softkeys are dimmed or blank Procedure Step 1 Press Speakerphone Step 2 Enter a number Cisco IP Phone 8811 88...

Page 39: ...aling allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number for international dialing The plus sign applies only for on hook or off hook calling When you see phone numbers with the sign in them you can select and dial the entry without having to add digits for international calls Procedure Step 1 Press and hold star for at least ...

Page 40: ...avigation cluster and Select button Select an item using the Select button Highlight the Network Setup menu then press 1 to open the submenu Highlight the menu item and press the item number on the keypad Or press the Navigation cluster and Select button Navigate to a submenu A right arrow next to the menu item indicates that a submenu exists Press the line button and then press Forward All to for...

Page 41: ...ng amber session button to answer a ringing call on any line You do not need to first select the line with the ringing call before answering it Your system administrator sets up the All Calls button depending on your call handling needs and work environment The All Calls button is the session key with an associated icon When the icon changes you have missed a call Press the icon to view the call h...

Page 42: ... set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your...

Page 43: ...ur call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time Group PickUp Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number provided by your system administrator Dialing the number of the ringing phone Other PickUp Allows you to answer a call ...

Page 44: ...or example if the call is ringing on line 12345 enter 12345 If your phone supports autopickup you are now connected to the call Step 3 If the call rings press Answer to connect to the call Answer a Call Using Group PickUp and a Group PickUp Number Procedure Step 1 Perform one of the following actions Press Group PickUp to answer a call on a phone outside your pickup group If you have multiple line...

Page 45: ...ing way Ensure that your headset is connected to the phone Ensure that the headset button is illuminated When you get a call the call answers automatically and you interact with the caller using the headset b To end calls or make calls use the buttons and softkeys Do not use the headset button c If you do not want calls to automatically answer on your headset press the headset button to turn off t...

Page 46: ...display the ringing session and then answer the call Step 3 If the call is on the same line and not visible as there are many calls then you must scroll to display the sessions Step 4 If a programmable feature button is set up by your system administrator to answer calls you can press the feature button to answer a ringing call regardless of the line of the call or the line that is currently visib...

Page 47: ...edure Step 1 Verify that you are on an active call not on hold Step 2 Press Transfer Step 3 Enter the transfer recipient s phone number or press a speed dial button Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing Step 5 Press Transfer again Toggle Between Calls Before Completing a Transfer After you connect to the transfer recipient but before you transfer a cal...

Page 48: ...onal call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions and is set up from the Self Care Portal When forwarding calls from your phone Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary Call forward is phone li...

Page 49: ...but they cannot hear you Procedure Step 1 Press Mute to turn Mute on Step 2 Press Mute again to turn Mute off Hold Calls Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone handset as well as with USB headsets Procedure While on an active call press Hold Swap Between Active and Held Calls Use the...

Page 50: ...ator on the handset Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call Determine If a Shared Line Is On Hold If a call on a shared line has been put on hold remotely by another user a pulsing red line button and the Hold icon are displayed Remote Hold When you place a call on hold while using a shared line the line button pulses...

Page 51: ...ifferent ways Assisted Directed Call Park Allows you to park an active call using a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use or idle using Line Status indicators Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system ad...

Page 52: ...our system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Park a Call Using Assisted Directed Call Park Procedure Step 1 During a call press BLF Directed Call Park on a line that displays an idle Line Status indicator Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Di...

Page 53: ...s your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Place a Dedicated Intercom Call Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the reci...

Page 54: ... to allow for further conversation Procedure Step 1 When an intercom call comes to your phone you receive a message on your phone screen an audible alert and your phone answers the intercom call with mute activated You can handle the intercom call in one of these ways Listen to the intercom caller in whisper mode Any current call activity you are already engaged in continues simultaneously In whis...

Page 55: ... to your personal address book and set up speed dial codes Before you can access any of your options such as Speed Dial or Personal Address Book you must sign in When you are finished using portal you must sign out In some cases you can access the Cisco Unified Communications Self Care Portal without having to sign in For more information contact your system administrator For assistance in using t...

Page 56: ...cate Step 4 Enter your user ID in the Username field Step 5 Enter your password in the Password field Step 6 Select Login Step 7 To sign out select Logout Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 46 Basic Operations Sign In To the Cisco Unified Communications Self Care Portal ...

Page 57: ...aintains the directory Search and Dial a Contact Procedure Step 1 Press Contacts Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory Step 3 Select one or all of these search criteria to search for a coworker First Name Last Name Step 4 Enter the search criteria information press Submit and select a contact Step 5 To dial perform one of these actions Press C...

Page 58: ...kes the new call Personal Directory The personal directory contains a list of your personal contacts You can assign fast dial codes to your personal directory entries for fast dialing You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal Use your phone to assign fast dial codes to the directory entries For more information see the Cisco Un...

Page 59: ... More first Step 6 Enter the nickname information You can also enter a name Step 7 Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Step 8 Press Submit to add the entry to your personal directory Search for an Entry in the Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Address Boo...

Page 60: ... you want to dial Step 5 Press Call Edit a Personal Directory Entry Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Address Book and search for an entry Step 4 Press Select Step 5 Press Edit Step 6 Modify the entry information Step 7 Press Phones to modify a phone number Step 8 Pres Update Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisc...

Page 61: ...ne number from the Fast Dial service on your phone Place a Call With a Fast Dial Button Procedure Step 1 Press Fast Dial Step 2 Sign in to Personal Directory Step 3 Select Personal Fast Dials Step 4 Select a fast dial code and then press the Dial softkey Fast Dial Codes with Personal Directory You manage the fast dial codes with Personal Directory using the Contacts menu on your phone Cisco IP Pho...

Page 62: ... Sign in to Personal Directory Step 3 Select Personal Fast Dials and scroll to a fast dial code To get more fast dial codes press Next Note Step 4 Select the required fast dial code and press Call Delete a Fast Dial Code Procedure Step 1 Press Contacts Step 2 Sign in to the Personal Directory Step 3 Select Personal Fast Dials and search for a fast dial code Step 4 Select the required code and pres...

Page 63: ...e Information Step 4 Enter the phone number you want to dial and select Dial Step 5 Select Hang up or hang up the handset after your call completes Change Cisco WebDialer Preferences Procedure Step 1 Initiate a call using Cisco WebDialer to access the Make Call window Step 2 Select one of the following options from the Make Call window Preferred language Preferred device Step 3 Choose a line or a ...

Page 64: ...ble auto close the call window does not automatically close after 15 seconds Note Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window Step 2 Select Sign Out Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 54 Contacts Sign Out of Cisco WebDialer ...

Page 65: ...le lines calls on all lines are added together The oldest calls over the 150 call limit are dropped from the history In the Call History screen the line information such as Line 5623 displays in the upper right corner to indicate the line name or number for which the call history is displayed If set up by your administrator you see icons beside each Call History entry The icon shows the status Unk...

Page 66: ...ory redial or call directory indicates that your phone is set up to list international calls For more information contact your system administrator The received and placed calls from shared lines are logged in the Call History To view all the call history logs open the Call History screen The following table describes the call state icon and tag for shared lines Tag Call Icon Call State Placed Loc...

Page 67: ...up and press Show Detail When you are on a call record you can keep the Navigation cluster and Select button highlighted to display the call details Note c Press Return to return to the Call History screen d Press Exit to return to the Applications screen Filter the Call History Procedure Step 1 Press Applications and select Recents Step 2 To sort calls for a specific line select the required phon...

Page 68: ...ect button to display the On Hook Dialing screen Edit a Phone Number Procedure Step 1 Press Applications and select Recents Step 2 Press All Lines or the required line Step 3 Select the call you want to edit and press EditDial Press the Navigation pad right or left to move the cursor Press to delete the character to the left of the cursor Note Step 4 Press Call to dial the number Step 5 Press Retu...

Page 69: ... 1 Press Applications and select Recents Step 2 Highlight the individual call record or call group that you want to delete Step 3 Press Delete to delete an individual call record or all calls in a group A Delete Record alert message appears for verification Step 4 Press Delete to delete the record Step 5 Press Exit to return to the Applications screen Cisco IP Phone 8811 8841 8851 8851NR and 8861 ...

Page 70: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 60 Call History Delete a Call Record ...

Page 71: ...es in any of these ways Look for a solid red light on your handset You can set up the visual message waiting lamp using the Self Care Portal Look for a colored box beside the line button The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box On the Cisco IP Phone 8811 the box is gray Note Cisco IP Phone 8811 884...

Page 72: ...oved from the line label and the Voicemail icon is removed from the right side of the phone screen Procedure Step 1 To listen to voice messages do one of the following Press Messages The Login screen displays If you selected Yes in the Remember me screen when you last logged in the messages list displays Note Select a line with colored box beside it The box indicates the number of messages waiting...

Page 73: ... page 84 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting When you are talking on a call use Conference to dial another party and add them to the call If you have multiple phone lines you can alternately use Conference to combine two calls across two lines For example if you have a call on Line 1 and a call on Line 2 you can combine the calls into ...

Page 74: ...istrator controls the ability to transfer calls from one line to another line Procedure Step 1 Start with two connected calls Step 2 Make sure that one of the calls is active not on hold If both calls are on hold resume one call Step 3 Press Conference Step 4 Press the line button for the other held call or if the held call is on another line a Press Active Calls b Choose a call from the list c Pr...

Page 75: ...person who created the conference Note Remove Conference Participants Procedure Step 1 While in a conference press Show Details Step 2 Highlight the participant that you want to remove then press Remove Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference The Meet Me conference begins when the host connects Participants who c...

Page 76: ...g on setup your phone can support these Speed Dial features Speed dial buttons Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing If your system administrator has set up the Line Status feature you can monitor the status of a speed dial line by using the line status indicators Speed dial codes Allow you to dial a phone number from a code sometimes refer...

Page 77: ...dial code and press Speed Dial again to complete the call Pause in Speed Dial You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destination number and...

Page 78: ... required FAC CMC or DTMF digits manually Example 1 Consider the following requirements to access voicemail Called number to access voicemail 8000 PIN 123456 after announcement of 2 seconds Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox specify the...

Page 79: ...splays briefly Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Trace a Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent your phone provides both a vi...

Page 80: ...nt to your mobile phone When you enable Mobile Connect Your desk phone and remote destinations your mobile phones receive calls simultaneously When you answer the call on your desk phone the remote destinations stop ringing are disconnected and display a missed call message When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconne...

Page 81: ...nother line to make or receive calls Note Switch a Mobile Call to the Desk Phone Procedure Step 1 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step 2 Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start talking on the desk phone Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While o...

Page 82: ...ickup Line is in a Do Not Disturb DND state Line Status indicators can be set up on speed dial buttons by your system administrator and can be used with these features Speed Dial Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to moni...

Page 83: ...the default line filter if it exists or all calls if it does not You cannot edit either the All Calls filter or the Daily schedule filter but you can use the Daily schedule filter as a template for a new custom filter by duplicating and then editing the duplicate filter You save the custom filters directly to your phone so that you can quickly select and change coverage You can define a maximum of...

Page 84: ...ure Step 1 On your phone select Applications Settings Step 2 Highlight Call notifications and press Select The currently available filter options display Step 3 Highlight the filter to apply and press Select Delete a Line Filter Procedure Step 1 On your phone go to Applications Settings Step 2 Highlight Call notifications and press Select Step 3 Highlight the filter to be deleted and press Delete ...

Page 85: ...ress Back Edit a Line Filter Procedure Step 1 On your phone go to Applications Settings Step 2 Highlight Call notifications and press Select Step 3 Highlight the filter to be edited and press Edit You cannot edit the Daily schedule filter For more information contact your administrator Note Step 4 Optional Enter a new name for the filter Step 5 Add or remove available lines from the filter Step 6 ...

Page 86: ... call to that phone If you are a member of a hunt group you sign in to a hunt group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Calls in the group call queue display the same call identification number no ma...

Page 87: ...ert option is set to Off and you can barge into an eligible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt is displayed Procedure Step 1 On your phone go to Applications Settings Step 2 At the Barge Alert menu item click On to enable the alert or Off to enable Barge By default the barge alert prompt is toggled Off Add Yourself to a Call on a Shared Line P...

Page 88: ...l Chaperone Call Chaperone allows an authorized Call Chaperone user the chaperone to supervise chaperone and record a call Chaperoned calls have a minimum of three parties the calling party the chaperone and the called party To determine if you are an authorized chaperone contact your system administrator The chaperone answers a call creates a conference call and remains on the conference call to ...

Page 89: ... number for example bob cisco com You must enter the URI address to select the contact The phone screen displays the call information for the URI call The phone stores the URI call information in the Call History and the Details page When you receive a call with a URI address the URI address is stored in your Call History Press Redial to call the most recently dialed URI address Depending upon how...

Page 90: ...ng URI Dialing associated with Speed Dial or Call History You can initiate URI Dialing when a busy or unavailable party becomes available You can hide the display of the URI address information When the phones are connected to the Cisco Unified Communications Manager Express and Survivable Remote Site Telephony CME SRST the URI Dialing functions are disabled The ABC softkey does not appear on the ...

Page 91: ...the mobile device when the device is in range and disconnects from the mobile device when the device is out of range When the mobile device disconnects the mobile line is gray and displays not connected Procedure Step 1 Put the mobile device in discoverable mode For more information about discoverable mode see your mobile device documentation Note Step 2 On your Cisco IP Phone press Applications S...

Page 92: ...lete a Mobile Device Procedure Step 1 Select the mobile device in the available devices list Step 2 Press Delete Answer a Mobile Call Procedure Select Answer Decline a Mobile Call Procedure Select Decline The call ends Ignore a Mobile Call Procedure Select Ignore The call ends Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 82 Advanced Calling...

Page 93: ...nized Synchronization only occurs when there is an active call Procedure While on a call adjust the volume on either the desk phone or on your mobile device to adjust the mobile device volume Mobile Contacts and Mobile Call History Sharing A paired mobile device displays in Bluetooth Accounts as Bluetooth This account remains until the mobile device is unpaired Mobile Contacts can be checked from ...

Page 94: ...bile phone and check Save Delete Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is Save This procedure only applies to Cisco IP Phone 8851 and 8861 Cisco IP Phone 8851NR does not support Bluetooth Note Procedure On the Contacts screen select your mobile phone and check Delete Intelligent Proximity for Tablets If you have a tablet you can pair the tablet to...

Page 95: ... Put the tablet in discoverable mode For more information about discoverable mode see your tablet documentation Note Step 2 On your Cisco IP Phone press Applications Step 3 Choose Bluetooth Add Bluetooth device Step 4 Select the tablet from the available devices list to pair Step 5 Verify the passkey on the tablet and the Cisco IP Phone Move Audio from the Tablet to the Phone Cisco IP Phone 8811 8...

Page 96: ...e speakerphone to the handset pick up the handset Step 4 To move the audio back to the tablet hang up the handset or press Release Step 5 To handle an incoming phone call on the phone answer the phone The audio for the active soft client reverts to the tablet automatically Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 86 Advanced Calling Fea...

Page 97: ...example Directories You may first see the disclaimer required for remote workers if you have not already accepted it View Active Applications Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications The phone displays a list of applications running on the phone including those that are not under the Application menu Step 3 Pr...

Page 98: ... Cancel to cancel the close application operations Step 4 Press Exit to return back to the Applications screen Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before you be...

Page 99: ... including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a c...

Page 100: ...Secure Indication Tone option is enabled True the following circumstances determine the type of tone the protected phone plays If end to end secure media is established and the call status is secure the phone plays the secure indication tone three long beeps with pauses If end to end nonsecure media is established and the call status is not secure the phone plays the nonsecure indication tone six ...

Page 101: ...se call on the shared line Feature Buttons and Softkeys Depending on how your system administrator set up your phone some features included in this guide may not be available to you The following table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator can set up on programmable feature buttons Featur...

Page 102: ...X X Mobile Connect Mobility X Mute X X Other Pickup X PLK Support for Queue Status X Privacy X Queue Status X X Quality Reporting Tool QRT X Record X X Redial X X Speed Dial X X Speed Dial Line Status X Support for Hold Button on USB Headsets X X Transfer Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 92 Advanced Operations Feature Buttons an...

Page 103: ...y be supported on your phone For more information about feature availability during failover contact your system administrator SRST does not support IPv6 Note Table 1 Feature Support During Failover Notes Supported Feature Yes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference The Active Calls softkey does not display No Conference to Active Calls Join No Conference Lis...

Page 104: ...play No Park Monitoring The Merge softkey does not display No Merge Message count badges do not appear on the phone screen Only the Message Waiting icon displays No Enhanced Message Waiting Indication The softkey does not display No Directed Call Park Calls remain on hold indefinitely No Hold Reversion Calls appear as Local Hold calls No Remote Hold The Meet Me softkey does not display No Meet Me ...

Page 105: ...nment There is no official Cisco TAC support until the feature is officially released in a future firmware load For those users who want to provide feedback send an email to cefeedback cisco com For more information see the release notes Note When your phone detects that it is in off premises mode the Mobile and Remote Access Through Expressway Sign In window appears and you can connect to your co...

Page 106: ...rence Direct Transfer Directed Call Park Divert Group Call Pickup Hold Resume Hold Reversion Immediate Divert Join Meet Me Conference Message Waiting Indicator Mobile Connect Mobile Voice Access Music On Hold Mute Onhook Dialing Plus Dialing Redial Speed Dial Transfer Uniform Resource Identifier URI Dialing Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications M...

Page 107: ...twork router you may have trouble logging in to the corporate network Disable DHCP option 150 or option 66 on your router If you prefer not to disable these DHCP options you can configure the static IP address directly Procedure Step 1 Enter your service domain in the Service domain field Step 2 Enter your username in the Username field Step 3 Enter your password in the Password field Step 4 Press...

Page 108: ...s in this field by default Step 6 Select Problem Description Step 7 Select a description from the displayed list Step 8 Press Submit Set Up a VPN Phone for Mobile and Remote Access Through Expressway If your phone is set up for use with a virtual private network VPN you must reset the Network Settings to clear the Alternate TFTP setting before you can access your company network with Mobile and Re...

Page 109: ...tings from the Applications menu Step 2 Choose Ethernet Setup Cisco IP Phone 8861 users Choose Wifi settings or Ethernet Setup Step 3 Choose IPv4 Setup Step 4 Navigate to Alternate TFTP and choose On Step 5 Choose TFTP server 1 Step 6 Enter your TFTP server address in the TFTP server 1 field Step 7 Choose Apply Step 8 Choose Continue Step 9 Choose Exit Cisco IP Phone 8811 8841 8851 8851NR and 8861...

Page 110: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 100 Advanced Operations Set Up a Phone for Use with VPN ...

Page 111: ...can change the wallpaper you can set up your phone with wallpapers that are provided with the phone or with your own custom wallpaper For more information contact your system administrator Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Settings Wallpaper Step 3 Select a wallpaper option Step 4 Press Preview to see the wallpaper on your ...

Page 112: ...ly the ringtone to all lines press Apply To All Step 8 Press Exit to return to the Settings screen Adjust the Brightness You can adjust your phone screen brightness level Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Settings Brightness Step 3 Perform one of the following To increase brightness press up or right on the Navigation clust...

Page 113: ...me and feature key label caller name in the Call History line label on the phone screen The following table describes the configuration setting and the corresponding font sizes KEM Call History Call Session Caller Number Call Session Caller Name Line Label Configuration Setting 1st Line 26 px 2nd Line 22 px Name 26 px Number 24 px 22 px 26 px 1st Line 26 px 2nd Line 22 px Huge 1st Line 24 px 2nd L...

Page 114: ...Step 3 Use the keypad to enter a name Step 4 Press Apply to save the changes or press Revert to cancel the change Step 5 Press Exit Adjust the Headset Sidetone If your system administrator has sets the Headset Sidetone Controls feature for your phone you can specify the volume of your headset from your phone Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to...

Page 115: ...see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_ user_guide_list html Line Settings Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding visual and audio message waiting indicators voice message indicators ring patterns and other line specific setti...

Page 116: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 106 User Preferences Line Settings ...

Page 117: ...sets page 114 Cisco IP Phone 8800 Key Expansion Module page 115 Accessory List Your phone supports accessories from Cisco and third party manufacturers Cisco IP Phone Type Accessory 8861 8851NR 8851 8841 Cisco Accessories 3 2 2 Not supported Add on module Cisco IP Phone 8800 Key Expansion Module Third Party Accessories Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Comm...

Page 118: ...ect button to scroll and select Accessories A list of phone accessories displays Step 3 To view the Bluetooth accessories use the Navigation cluster and Select button to scroll and select Bluetooth A list of Bluetooth accessories displays Step 4 Press Exit to return to the Applications screen View Accessories Details Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select ...

Page 119: ... example a third party USB device may contain an internal hub and a headset and thus count as two USB devices If you use a USB hub and remove the USB cable from the phone or device port during an active call it may cause your phone or device to reboot For more information contact your system administrator Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile ...

Page 120: ...e You can force the charging icon to display by unplugging and re plugging in your device Note In the PoE mode when you plug in a tablet it does not display the charging icon and the battery capacity may decrease over time If the battery capacity of your mobile device is lower than 90 when you plug it in you will notice that charging starts immediately stops for 2 seconds and then resumes If you u...

Page 121: ...etooth headset or smart phone connected becomes the default for use with the phone After a Bluetooth headset is connected turning it off and on reconnects it to the phone The following instructions apply when using the Bluetooth headset If you have both a Bluetooth headset and an analog headset attached to the phone only one type of headset works at any time Using a USB headset disables both the B...

Page 122: ...hing LED on a Bluetooth accessory as an indication that it is discoverable For more information see the documentation from the Bluetooth accessory manufacturer Procedure Step 1 Press Applications Step 2 Select Bluetooth Step 3 Select Add Bluetooth Accessory The phone searches for discoverable accessories that are supported When an accessory is found it is added to the list in the Adding Bluetooth ...

Page 123: ... your phone Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Bluetooth Step 3 Press On The Bluetooth icon appears on the phone screen header Step 4 Optional To add a Bluetooth accessory from this screen select Bluetooth again and press Add Accessory Step 5 To turn off Bluetooth press Applications Step 6 Use the Navigation pad and Select b...

Page 124: ...ied communications ucphone_ headsets html USB headsets not listed above may not function properly when attached to the USB port For more information see the documentation from your USB headset manufacturer When using USB headsets with your phone these conditions apply The priority of USB headset over Bluetooth or analog headsets depends on the connected state of the headset only one headset can be...

Page 125: ... Phone 8800 Key Expansion Module Note When multiple KEMs are attached they are numbered according to the order in which they are connected to the phone For example Key Expansion Module 1 is the Expansion Module closest to the phone Key Expansion Module 2 is the Expansion Module in the middle Key Expansion Module 3 is the Expansion Module farthest to the right The following figure shows a Cisco IP ...

Page 126: ... else solid red light Line ringing solid amber light You have a call on hold solid green light Someone else has a call on hold on a shared line solid red light Call transfer solid green light Call is ringing on an inactive page light off 1 Shift Buttons 2 buttons Each button corresponds to one page of 18 line keys The button for page one is labeled with the number 1 and the button for page two is ...

Page 127: ...ne can be accessed by either the button on the left or the button on the right In this configuration the Key Expansion Module displays 9 lines on page 1 and 9 lines on page 2 The following graphic shows the one column mode Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 117 Accessories Cisco IP Phone 8800 Key Expansion Module Features ...

Page 128: ... 2 Dial a telephone number Configure KEM Buttons Before you can set up KEM buttons contact your system administrator for the following information to access your Self Care Portal URL username and password After you have this information you can configure your speed dial numbers or program buttons to access phone services Phone services can include for example weather stock quotes or corporate cale...

Page 129: ...Step 5 If required select the KEM number Step 6 Adjust brightness To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Step 7 Press Save to set the brightness or press Cancel to exit Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 119 Accessories Adjust Key Expansi...

Page 130: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 120 Accessories Adjust Key Expansion Module Brightness ...

Page 131: ...I Do If I Accidentally Press a Button While on a Call page 124 How Do I Check Missed Calls page 124 How Do I Exit from a Running Application page 124 How Do I Connect Two Calls and then Drop from the Line Myself page 125 What Does the Swap Softkey Do page 125 How Do I Cancel a Conference or Transfer After I Start It page 125 How Can I Combine Two Calls Into a Single Conference Call page 126 Why Do...

Page 132: ...e a ringing call if I m on a call Answer You can silence the incoming ringing call Press Volume down once and then let the incoming call go to the target number voice mail or predetermined number set up the system administrator How Do I Resume a Call That is On Hold Question How do I resume a call that is on hold Answer To resume a call on hold you can use any of the following methods Press the pu...

Page 133: ...lected highlighted call or menu item only The softkeys that display depend on the call or item you have selected What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines Question What is the best way to look at calls when I have a shared line or multiple lines Answer If you have a shared line or multiple lines it is recommended that you use the All Calls feature to view ca...

Page 134: ...r To check missed calls on your phone Press Applications select Recents and press Missed Calls Press All Calls and then press Missed Calls How Do I Exit from a Running Application Question How do I exit from a running application Answer To exit from a running applications you must 1 Press Applications 2 Scroll and select Running Applications 3 Select a running application and press Close App to cl...

Page 135: ...ss Transfer again You do not have to wait for the recipient to answer to complete the transfer What Does the Swap Softkey Do Question What does the Swap softkey do Answer The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference This allows you to consult privately with the party or parties on each call before combining the calls into a confere...

Page 136: ...s up at the time your system administrator configured You can press the Select button to wake your phone up Contact your system administrator to have the sleep and wake up times changed What Do Four Rings in Succession Mean Question My phone played the ring tone four times in succession but there is no call What does this mean Answer The phone is notifying you that your phone will power down sleep...

Page 137: ...9 Documentation Service Requests and Additional Information page 130 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on my phone Possible Cause It has not been set up by your system administrator Solution Contact your system administrator to enable the Alert Calls feature for you Missing All Calls Button Issue I would like to use the All Calls button but i...

Page 138: ...Cause The DHCP setting is enabled on your network router Solution Check your network router settings and if necessary disable the DHCP setting and configure the static IP on the phone directly Contact your administrator for assistance Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory Possible Cause You are using your password to sign in not your pers...

Page 139: ...s Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems Depending on configuration use the QRT to Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes Procedure Step 1 Press Report Quality Step 2 Scroll and select the item that closely matche...

Page 140: ...www cisco com c en us td docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Com...

Page 141: ...rvice dialing External Devices We recommend using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your endpoint Note Depending on the quality of these devices and the...

Page 142: ... but some barriers such as walls or doors and interference from other electronic devices can affect the connection Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE your Cisco IP phone can be powered through the LAN port Do not extend the LAN Ethe...

Page 143: ...on If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s Con...

Page 144: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 134 Product Safety and Security Cisco Product Security Overview ...

Page 145: ...are warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com go hwwarranty Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 135 ...

Page 146: ...Cisco IP Phone 8811 8841 8851 8851NR and 8861 User Guide for Cisco Unified Communications Manager 10 5 136 Warranty Cisco One Year Limited Hardware Warranty Terms ...

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