Switch to Active Applications
Procedure
Step 1
Press
Applications
.
Step 2
Use the Navigation cluster and Select button to scroll and select
Running Applications
.
Step 3
Choose a running application and press
Switch To
to open and use the selected application.
Step 4
Press
Exit
to close the application.
Close Active Applications
Procedure
Step 1
Press
Applications
.
Step 2
Use the Navigation cluster and Select button to scroll and select
Running Applications
.
Step 3
Select a running application and press
Close App
to close the application. Choose one of the following actions
in the alert pop up:
•
Press
Close
to close the application without saving the changes.
•
Press
Cancel
to cancel the close application operations.
Step 4
Press
Exit
to return back to the Applications screen.
Call Functions
This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager
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Advanced Operations
Switch to Active Applications
