E-7
Catalyst 6500 Series Switches Installation Guide
OL-5781-08
Appendix E Troubleshooting
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and additional instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
•
Date you received the switch
•
Chassis serial number (located on a label on the right of the rear panel of the chassis)
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps you have already taken to isolate and resolve the problem