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10-6

Troubleshooting

Chapter 10

4. Is the image quality displayed in the LCD suitable for the document?

If not, set an image quality suitable for the document (

p. 6-2).

Problems scanning to a computer

See below if you have problems scanning a document to your computer from the machine.

Cannot scan a document.

1. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-10.

2. Is the Alarm light blinking?

If it is blinking, see p. 10-12.

3. Is there a warning or attention displayed in the Status Monitor?

If displayed, see p. 10-16.

4. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass (

p. 2-1).

5. Restart the computer.
6. If using a USB hub or repeater, try connecting the USB cable directly to the computer.

If you can scan when the USB cable is connected directly to the computer, the USB hub or repeater may
be defective. Replace them.

7. After installing the MultiPASS Suite, did you install a TWAIN-compatible application?

If this is the case, the TWAIN system file is replaced with something inappropriate and you will be
unable to scan images. If this happens, reinstall the MultiPASS Suite.

8. Is the machine recognised in the Scanners and Cameras Windows Control Panel (Windows XP

only)?

Follow this procedure to check if Canon MPC200 scanner is in Scanners and Cameras:
1. On the Windows desktop, click [Start], then [Control Panel].
2. In the Control Panel window, click [Printers and Other Hardware], then [Scanners and Cameras].
3. If Canon MPC200 scanner is present, the machine is recognised. If not, remove the MultiPASS Suite

and reinstall.

Computer has hung up or frozen.

1. Quit other open applications and try again.

Memory may be insufficient. Quit other open applications and try again.

2. Does the hard disk have enough available space?

Check that the hard disk has enough available space, in particular when scanning large documents at
a high resolution. For example, an A4-size document scanned at 600 dpi, full colour requires a
minimum of 300 MB of space.

3. If an error occurs when scanning an image in Photoshop

Change the allocated memory. On the Edit menu, point to [References], then click [Memory & Image
Cache]. Change the Physical Memory Usage to 10% or 20%.

4. Remove the MultiPASS Suite software and reinstall.

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Image quality

Print media type

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Summary of Contents for SmartBase MPC200

Page 1: ...ENG Basic Guide Basic Guide Please read this guide before operating this equipment After you finish reading this guide store it in a safe place for future reference ...

Page 2: ...f Canon Inc All other product and brand names are registered trademarks trademarks or service marks of their respective owners As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency H12260 SmartBase MPC200 Model Name This equipment conforms with the essential requirements of EC Directive 1999 5 EC We declare that this product con...

Page 3: ...TALL ADOBE ACROBAT READER 3 Follow the on screen instructions START HERE This guide included as a PDF file in the MultiPASS Suite software CD ROM includes in more detail instructions on all functions of your machine Be sure to read this sheet first This sheet includes instructions for setting up your machine and getting it ready for use Follow all steps in this sheet before using your machine This...

Page 4: ...ions Reading these is highly recommended p n nn Indicates a page number where additional information can be found Setup Sheet Refer to the Setup Sheet for more details Software Guide Refer to the MultiPASS Suite Software User s Guide included in the CD ROM for more details machine or printer General term used to represent the SmartBase MPC200 default A setting that remains in effect unless you cha...

Page 5: ...ng print settings manually 5 3 More information 5 3 6 Copying Documents you can copy 6 1 Making copies 6 1 Improving copied images 6 2 Setting colour or black white copying 6 2 Adjusting the image quality resolution 6 2 Adjusting the exposure density 6 2 Reducing or enlarging a copy 6 3 Using preset copy ratios 6 3 Using custom copy ratios 6 3 Copying an image to fit the page 6 4 Advanced copy fea...

Page 6: ... 10 5 Problems scanning to a computer 10 6 Problems using a memory card 10 8 If nothing displays in the LCD if there is no power 10 10 Removing jammed paper 10 11 Removing jams in the paper output tray 10 11 Removing jams from the machine s interior 10 11 If there are repeated paper jams 10 12 If the nozzle check pattern does not print properly 10 12 Interpreting the messages 10 12 LCD messages 10...

Page 7: ... top of a carpet or rug which has long pile The threads may get inside the machine and cause a fire Do not block or cover the ventilation port or any openings on the machine with objects as this may result in fire Place the machine on a flat stable vibration free surface that is strong enough to support its weight For the weight of the machine see the Appendix Do not place objects around the power...

Page 8: ... your local power company Do not allow the power cord to be near objects that emit heat The outer cover of the power cord may melt resulting in fire or electrical shock Make sure the power cord is fully extended and has no knots in it when electricity is running through it Knots etc in the cord may result in fire or electrical shock Fully insert the power plug securely into the electrical outlet I...

Page 9: ... liquid or flammable substances inside the machine If these items come into contact with high voltage parts inside the machine it may result in fire or electrical shock If these items are dropped or spilled in the machine turn off the power and unplug the power cord immediately with dry hands Then contact your local authorised Canon dealer or the Canon help line Do not use any highly flammable spr...

Page 10: ... disconnect the power cord and contact your local authorised Canon dealer or the Canon help line Do not touch the high voltage electrical parts as this may result in electrical shock Do not place heavy objects on top of the machine as these may topple over and result in injury Do not insert your hands into the machine while it is printing as parts inside the machine are moving and this may result ...

Page 11: ...int or otherwise reproduce any particular document and or of the use of the images scanned printed or otherwise reproduced you should consult in advance with your legal advisor for guidance Paper money Money orders Certificates of deposit Postage stamps cancelled or uncancelled Identifying badges or insignias Selective service or draft papers Cheques or drafts issued by governmental agencies Motor...

Page 12: ...XII Preface ...

Page 13: ...printer copier scanner photo printer The MultiPASS Suite software provided with your machine will allow you to perform a variety of tasks from your computer effortlessly and efficiently Printer Print crisp clear colour or black white documents from your computer Copier Make colour or black white copies from your machine Also apply advanced copy features to your copies Scanner Scan high resolution ...

Page 14: ...ine q Document cover i Tray extension w Multi purpose tray o Operation panel e Tray extension 0 Platen glass r Eject button 1 Inner cover t Card slot 2 Printhead holder y Indicator light 3 Paper thickness lever u Paper output tray w q e 1 r u y t 2 o 3 0 i ...

Page 15: ... 2 2 and 3 3 3 3 keys Scroll through selections and increase or decrease the number of copies or the photograph file number u LCD Displays messages and selections and prompts during operation i OK key Selects or confirms settings o Resume key Resumes an operation after an error is corrected 0 Alarm light Blinks when an error occurs or when the machine needs attention 1 Stop Reset key Cancels opera...

Page 16: ...orms printhead cleaning every time you unplug and then plug in the machine This ensures optimum print quality but also consumes a small amount of ink during the cleaning process For this reason it is recommended that you only turn the machine off and on with the ON OFF key when instructed to do so in this guide ...

Page 17: ...e document is completely dry before loading Document type All types of documents Photographs Book Size W L Max 216 297 mm 8 2 11 4 in Quantity 1 sheet 10 photographs for multi scan Thickness Max 20 mm 4 in 1 Lift the document cover 2 Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the upper left corner of the platen glass 3 ...

Page 18: ...2 2 Document handling Chapter 2 ...

Page 19: ...per sizes in portrait orientation You can use regular copier paper cotton bond paper or typical letterhead Your machine does not require special ink jet paper Legal size paper can only be used when printing from your computer Envelopes Size European DL 220 110 mm 8 8 4 8 in U S Commercial No 10 241 105 mm 9 2 4 8 in Quantity 10 envelopes Paper thickness lever position Right Use for Printing from y...

Page 20: ... remove each sheet as it is delivered in the paper output tray Glossy Photo Paper GP 301 GP 301N A high gloss thick paper that produces the look and feel of a photograph Size A4 Letter Quantity 10 sheets Paper thickness lever position Left Drying time 2 minutes Use for Printing from your computer copying Remove the sheets from the paper output tray before the count reaches 10 Load the paper with t...

Page 21: ...lossy as the print media type Remove each sheet as soon as it is printed Photo Paper Pro PR 101 A thick paper with a treated surface that enhances gloss and provides superior colour reproduction It is ideal for printing high quality photographs Size A4 Letter 101 6 152 4 mm 4 6 in Quantity 1 sheet 20 sheets 101 6 152 4 mm 4 6 in size Paper thickness lever position Left Drying time 30 minutes Use f...

Page 22: ...delivered being careful not to touch any surfaces Do not allow transparencies to stack up in the paper output tray When your output has dried completely cover its printed side with a sheet of plain not coated paper before storing it Load one sheet of plain paper as the last sheet in the stack Banner Paper BP 101 Specifically designed for printing one continuous sheet in a banner format The connect...

Page 23: ...rs move the paper thickness lever to the right p 3 6 Paper that tends to curl is not recommended for printing photographs or graphics Use for printing mainly text Do not use print media that is in bad condition above If the print media is curled uncurl it before printing Place the print media you have not used back into its packet and store out of direct sunlight in a place where temperature and h...

Page 24: ...sure to set the paper thickness lever Follow this procedure to set the paper thickness lever 1 Open the inner cover The printhead holder moves to the left 2 Move the paper thickness lever to the appropriate setting For details on which position to set for the print media you are using see p 3 1 to p 3 5 3 Close the inner cover 4 The LCD displays the following message Press 3 3 3 3 BCI 24 Color BCI...

Page 25: ...ollow this procedure to set the print media size and type 1 Press Copy 2 Press Menu twice 3 Press OK 4 Use 2 2 2 2 or 3 3 3 3 to select the print media size Select A4 for A4 size print media LTR for letter size print media B5 for B5 size print media A5 for A5 size print media 4 6 for card size print media 5 Press OK 6 Use 2 2 2 2 or 3 3 3 3 to select the print media type Select PLAIN for plain pap...

Page 26: ...paper print side up in the multi purpose tray q and adjust the paper guide A to the width of the stack w Make sure the stack does not exceed the paper limit mark B 1 Make sure the paper thickness lever is set to the right For details see p 3 6 2 Open the multi purpose tray then the tray extension 3 Prepare the envelopes for loading Press down firmly on the edges of the envelopes to make the folds ...

Page 27: ... it moving from the centre towards the edges of the envelope Ensure that no curl or puff exceeds 3 mm 8 inch 4 Place the stack of envelopes print side up in the multi purpose tray q and adjust the paper guide A to the width of the stack w Feed the left side of the envelope return address portion into the multi purpose tray first Make sure the stack does not exceed the paper limit mark B Cross sect...

Page 28: ... paper thickness lever is set to the right For details see p 3 6 2 Lower the tray extension on the multi purpose tray 3 Cut the banner paper to the required length and place it behind the machine on a flat surface Then insert the first sheet in the multi purpose tray q and adjust the paper guide A to the width of the sheet leaving a 1 mm 8 inch gap between the paper guide and edge of the sheet w M...

Page 29: ...ternet Explorer version 4 01 or later Client for Microsoft Networks Windows 98 Me only 60 MB of available hard disk space 150 MB recommended USB cable 5 m or shorter Microsoft Windows 98 IBM or compatible computer with a Pentium 90 processor or higher 32 MB of RAM 64 MB or more recommended Windows Me IBM or compatible computer with a Pentium 150 processor or higher 32 MB of RAM 64 MB or more recom...

Page 30: ...ored in My MultiPASS MultiPASS Photo Enhancer Software Guide Enables you to make advanced image adjustments to an image opened in the MultiPASS Viewer MultiPASS Status Monitor p 4 5 Shows the current status of the machine and any error conditions MultiPASS Toolbar p 7 1 Enables you to scan an image directly to a destination such as a desired application e g your e mail application or a graphic app...

Page 31: ...uments folder or Scan to Save folder My MultiPASS works within Windows Explorer and thus has a similar structure For more details on My MultiPASS see the Software Guide Opening My MultiPASS Follow one of the procedures below to open My MultiPASS On the MultiPASS Toolbar click MultiPASS p 7 1 or On the Windows desktop double click the My MultiPASS icon or If opening My MultiPASS from Windows Explor...

Page 32: ... the Scan to Save folder double click the document you want to open Toolbar buttons To save a document On the File menu click Save As Enter the details for the document then click Save To close the Viewer On the File menu click Exit For more details on the different functions and settings of the Viewer refer to the online help or the Software Guide q Saves the document under a new name w Displays ...

Page 33: ...tor refer to the online help or the Software Guide MultiPASS Toolbar The MultiPASS Toolbar appears on the Windows desktop and allows you to scan a document to your computer and process it For more details on the different functions and settings of the Toolbar see p 7 1 Opening the Toolbar During installation the Toolbar is set to automatically open every time you start Windows If for any reason yo...

Page 34: ...4 6 The MultiPASS Suite software Basic operation Chapter 4 ...

Page 35: ...t as Default Printer Is the correct print media loaded in the multi purpose tray For details see Chapter 3 Printing Once you have installed the MultiPASS Suite software you can begin printing from any Windows application that supports printing The procedure for printing documents varies somewhat for different Windows applications Below is the general printing procedure For detailed instructions on...

Page 36: ...nts will look like when printed You can change these print settings to suit the document you are printing Unless you save your settings as a profile your settings are available only for the current print job For details on print profiles see the Software Guide You can define print settings in two ways Print Advisor Displays as a wizard that guides you through a series of questions to select the ap...

Page 37: ...ue box click Properties 3 In the Properties dialogue box define your settings on the appropriate tabs or dialogue boxes If you are dissatisfied with your changes on a particular tab and want to revert to the default settings click Defaults 4 To accept your changes and close the dialogue box click OK To cancel your changes and close the dialogue box click Cancel For details on the different setting...

Page 38: ...5 4 Printing from your computer Basic operation Chapter 5 ...

Page 39: ...cument on the platen glass For details on how to load documents see p 2 1 2 Press Copy 3 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 4 Adjust any necessary settings for your document To select colour or black white copying see p 6 2 To select the print media size and type see p 3 7 To select the image quality see p 6 2 To select the scanning exposure see p 6 2 To select the copy ratio se...

Page 40: ...r mode select COLOUR NORMAL for colour text only documents COLOUR FINE for colour photographs COLOUR FAST for high speed colour copying at a lower resolution 3 Press OK NOTE When using COLOUR FAST if the colour output is different from that expected select COLOUR NORMAL or COLOUR FINE and try copying again Adjusting the exposure density Exposure density is the degree of difference between light an...

Page 41: ...tio as follows 1 Press Menu 2 Press OK 3 Use 2 2 2 2 or 3 3 3 3 to select the copy ratio Select from the following 25 MIN 70 A4 A5 86 A4 B5 100 115 B5 A4 141 A5 A4 400 MAX 4 Press OK Using custom copy ratios Refer to Making copies on p 6 1 and in step 4 adjust the copy ratio as follows 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select ZOOM 3 Press OK 4 Use 2 2 2 2 or 3 3 3 3 to select a copy ratio b...

Page 42: ... print media size p 3 7 you can automatically reduce or enlarge the image to fit the selected print media size NOTE Some document sizes may not be properly detected Refer to Making copies on p 6 1 and in step 4 follow this procedure 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select FIT TO PAGE 3 Press OK 1 ENLARGE REDUCE PRESET RATIO ...

Page 43: ...copy two originals onto one page 1 Load the document on the platen glass 2 Press Copy 3 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 4 Adjust any necessary settings for your document step 4 p 6 1 You cannot change the copy ratio 5 Press Menu five times 6 Press OK If a print media size setting other than A4 or LTR is selected the LCD will display the following message Use 2 or 3 to select ...

Page 44: ... slightly cropped at the edges When borderless copying is selected the LCD will display 100 Follow this procedure to make a borderless copy 1 Load the document on the platen glass 2 Press Copy 3 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 4 Adjust any necessary settings for your document step 4 p 6 1 The image quality is fixed to COLOUR FINE You cannot change this setting You cannot use ...

Page 45: ... the MANUAL setting do the following 1 Set the print media size you will be copying on to p 3 7 2 Decide the number of times you want to copy the image You can have a maximum of four vertical repeats and four horizontal repeats 3 Your original image must be no larger than one of the divisions For example if you want to make four original size repeats of your image the original image must be no lar...

Page 46: ...ss Menu five times 6 Use 2 2 2 2 or 3 3 3 3 to select IMAGE REPEAT 7 Press OK 8 Use 2 2 2 2 or 3 3 3 3 to select AUTO or MANUAL If you selected AUTO in step 8 9 Press OK 10 Press Start If you selected MANUAL in step 8 9 Press OK 10 Use 2 2 2 2 or 3 3 3 3 to select the number of vertical repetitions up to 4 11 Press OK 12 Use 2 2 2 2 or 3 3 3 3 to select the number of horizontal repetitions up to 4...

Page 47: ...the right way when ironed onto fabric Follow this procedure to make a mirror copy 1 Load the document on the platen glass 2 Press Copy 3 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 4 Adjust any necessary settings for your document step 4 p 6 1 5 Press Menu five times 6 Use 2 2 2 2 or 3 3 3 3 to select MIRROR IMAGE 7 Press OK 8 Press Start 5 SPECIAL COPY 2 on 1 100 A4 TEXT MIRROR IMAGE ...

Page 48: ...n the multi purpose tray see p 3 7 Follow this procedure to copy an entire image onto a page 1 Load the document on the platen glass 2 Press Copy 3 Use 2 2 2 2 or 3 3 3 3 to select the number of copies 4 Adjust any necessary settings for your document step 4 p 6 1 5 Press Menu five times 6 Use 2 2 2 2 or 3 3 3 3 to select ENTIRE IMAGE 7 Press OK 8 Press Start NOTE For some documents the lowermost ...

Page 49: ...uter Using the MultiPASS Toolbar below Using a TWAIN or WIA Windows XP compliant Windows application p 7 3 Using the Scan key on the operation panel p 7 4 Scanning with the MultiPASS Toolbar When you install the MultiPASS Suite software the MultiPASS Toolbar is set to automatically appear on the Windows desktop The Toolbar contains several buttons that allow you to scan a document to your computer...

Page 50: ...folder p 4 3 If you clicked Viewer in step 2 The image automatically appears in the associated graphic application Customising Toolbar buttons You can customise settings for each Toolbar button You can also set the Toolbar to display other buttons that scan a document and process it differently q Scans the document and automatically attaches it to an e mail message in your e mail application w Sca...

Page 51: ...e p 2 1 2 In your Windows application click the command to scan a document In some applications the appropriate command may be listed as Acquire or Acquire Image For the command to scan a document from a TWAIN compliant application refer to the documentation of that application 3 In the scanner window specify the preview scan options for your document as necessary 4 Click Preview 5 Review the disp...

Page 52: ...olbar scan buttons Follow this procedure to select an action for the Scan key on the operation panel More information For detailed information on all scanning features refer to the online help or the Software Guide 1 On the Windows desktop on the MultiPASS Toolbar click Settings 2 In When Scanner Push Button pressed click the desired action that will occur when you press the Scan key on the operat...

Page 53: ... may be damaged Format the memory card with a digital camera The memory card cannot be used with the machine if formatted with a computer For information on memory cards compatible with your digital camera and PC card adaptors contact your digital camera manufacturer To use your computer to read or write data on a memory card refer to the Software Guide If you have copied photographs from a memory...

Page 54: ...patible memory card your memory card contains photographs Removing a memory card CAUTION Do not remove the memory card or turn off the machine when the indicator light is blinking as this may damage the data in the memory card 1 Make sure the machine is on If not press ON OFF 2 Insert the memory card into the PC card adaptor 3 Insert the PC card adaptor all the way into the card slot on the front ...

Page 55: ...make your photographs appear more vibrant For details see p 8 13 For each printing method except DPOF you can set date printing from the machine For details see p 8 14 2 Press Eject q and remove the PC card adaptor w Do not remove the memory card and PC card adaptor separately from the card slot w q Print an index p 8 4 to see thumbnails of all the photographs in the memory card Note the number be...

Page 56: ...want to print in a larger format If appears in the index see p 10 8 Follow this procedure to print an index 1 Load the correct print media in the multi purpose tray For details on print media and how to load it see pp 3 1 3 8 2 Insert the memory card as described on p 8 2 3 Press Photo Card 4 Press Menu 5 Use 2 2 2 2 or 3 3 3 3 to select INDEX 6 Press OK 7 Use 2 or 3 3 3 3 to select the print medi...

Page 57: ...gned by the digital camera Printing all frames This printing method prints individually all photographs stored in a memory card Follow this procedure to print individually all photographs in a memory card 1 Load the correct print media in the multi purpose tray For details on print media and how to load it see pp 3 1 3 8 2 Insert the memory card as described on p 8 2 3 Press Photo Card 4 Press Men...

Page 58: ...to select borderless printing Select OFF to print the photographs with borders ON to print the photographs without borders 12 Press OK 13 Press Start NOTE Printing is enlarged or reduced automatically according to the print media size Depending on the print media type and whether borderless printing is selected the photographs may be cropped A margin may still appear even if you select borderless ...

Page 59: ...edia and how to load it see pp 3 1 3 8 2 Insert the memory card as described on p 8 2 3 Press Photo Card 4 Press Menu 5 Use 2 2 2 2 or 3 3 3 3 to select SINGLE FRAME 6 Press OK 7 Use 2 2 2 2 or 3 3 3 3 to select the frame number Keep 2 or 3 pressed to advance quickly through the numbers To find the frame number you will need to print the index beforehand p 8 4 8 Press OK 9 Use 2 2 2 2 or 3 3 3 3 t...

Page 60: ... to print the photograph with a border ON to print the photograph without a border 16 Press OK Use 2 or 3 to view your settings in the LCD 17 Press Start NOTE Printing is enlarged or reduced automatically according to the print media size Depending on the print media type and whether borderless printing is selected the photograph may be cropped A margin may still appear even if you select borderle...

Page 61: ...y For details on print media and how to load it see pp 3 1 3 8 2 Insert the memory card as described on p 8 2 3 Press Photo Card 4 Press Menu 5 Use 2 2 2 2 or 3 3 3 3 to select FRAME RANGE 6 Press OK 7 Use 2 2 2 2 or 3 3 3 3 to select the first frame number you want to print Keep 2 or 3 pressed to advance quickly through the numbers To find the frame number you will need to print the index beforeh...

Page 62: ...ss OK 15 Use 2 2 2 2 or 3 3 3 3 to select borderless printing Select OFF to print the photographs with borders ON to print the photographs without borders 16 Press OK Use 2 or 3 to view your settings in the LCD 17 Press Start NOTE Printing is enlarged or reduced automatically according to the print media size Depending on the print media type and whether borderless printing is selected the photogr...

Page 63: ...ted Follow this procedure for DPOF printing 1 Load the correct print media in the multi purpose tray For details on print media and how to load it see pp 3 1 3 8 2 Insert the memory card as described on p 8 2 3 Press Photo Card When you insert a memory card registered with DPOF settings the LCD will automatically display DPOF You can press Start at this point to print immediately the photographs a...

Page 64: ...elect borderless printing Select OFF to print the photographs with borders ON to print the photographs without borders 11 Press OK 12 Press Start NOTE Printing is enlarged or reduced automatically according to the print media size Depending on the print media type and whether borderless printing is selected the photographs may be cropped A margin may still appear even if you select borderless prin...

Page 65: ...were not taken with the correct exposure NOTE Printing will take longer when this setting is enabled This setting is only effective when using Photo Paper Pro It cannot be used with plain paper Follow this procedure to enable disable this setting 1 Press Photo Card 2 Press Menu twice 3 Use 2 2 2 2 or 3 3 3 3 to select ON to enable vivid photo printing or OFF to disable it 4 Press OK When vivid pho...

Page 66: ...le or disable this setting before printing photographs from a memory card NOTE Printing will take longer when this setting is enabled You cannot set date printing with DPOF printing Follow this procedure to enable disable this setting 1 Press Photo Card 2 Press Menu three times 3 Use 2 2 2 2 or 3 3 3 3 to select ON to enable date printing or OFF to disable it 4 Press OK When date printing is enabl...

Page 67: ...en print quality deteriorates or output is blank However before replacing refer to the flow chart on p 9 5 to check if print quality deterioration is due to another problem Guidelines CAUTION Keep the printhead and ink tanks out of the reach of children If a child inadvertently ingests ink consult a physician immediately Ink tanks compatible with the machine are as follows Black ink tank BCI 24 Bl...

Page 68: ... left CAUTION Do not try to manually move or stop the printhead holder Do not touch any metal parts 3 Hold the empty ink tank s tab and pull forward to release Lift out the ink tank CAUTION Do not remove the printhead from the machine If both ink tanks need replacing remove and replace each one individually Do not touch the round shaft A transparent film B film cable C ink absorber sponge part D o...

Page 69: ... 3 to 5 7 Close the inner cover 8 The LCD will display the following message Press 2 2 2 2 to continue with the ink counter reset 9 If you replaced the black ink tank press 2 2 2 2 If you did not press 3 3 3 3 10 If you replaced the colour ink tank press 2 2 2 2 If you did not press 3 3 3 3 The ink counter is now reset To check the ink level of the ink tanks at any time see p 9 4 B C I 2 4 B la c ...

Page 70: ...explained in Checking the ink level below NOTE You can also reset the ink counter from your computer Software Guide 1 Press Menu repeatedly until USER DATA is displayed 2 Use 2 2 2 2 or 3 3 3 3 to select INK COUNT RESET 3 Press OK 4 If you replaced the black ink tank press 2 2 2 2 If you did not press 3 3 3 3 5 If you replaced the colour ink tank press 2 2 2 2 If you did not press 3 3 3 3 The ink ...

Page 71: ... you to check if the ink is coming out of the printhead nozzles correctly and if the printhead is aligned Perform normal printhead cleaning HEAD CLEANING setting p 9 6 You can perform normal printhead cleaning up to three times Perform deep printhead cleaning HEAD REFRESHING setting p 9 6 If there is no improvement Replace the ink tank s p 9 2 If there is no improvement The printhead may be damage...

Page 72: ...d clean the printhead NOTE Cleaning the printhead consumes a small amount of ink Cleaning too often reduces the amount of ink in the ink tanks You can also clean the printhead from your computer Software Guide Follow this procedure to clean the printhead from the machine 1 Press Menu repeatedly until MAINTENANCE is displayed 2 Use 2 2 2 2 or 3 3 3 3 to select the cleaning setting you want Select H...

Page 73: ...ss Menu repeatedly until MAINTENANCE is displayed 3 Use 2 2 2 2 or 3 3 3 3 to select ALIGN PRINT HEAD 4 Press OK The machine prints a horizontal pattern 5 In column A on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 6 Press OK 7 Repeat steps 5 and 6 for columns B to F Aligning the printhead from the MultiPASS Suite Follo...

Page 74: ...rences 5 In the Properties dialogue box on the Maintenance tab click the printhead alignment icon 6 Follow the on screen instructions 7 In column A on the printout note which box has the most solid image Note the value next to this box and enter the number Repeat for columns B to F 8 Click OK Most solid box Least solid box BAD SAMPLE GOOD SAMPLE ...

Page 75: ...components Cleaning the exterior Wipe the machine s exterior with a clean soft lint free cloth moistened with water or diluted dishwashing liquid Cleaning the scanning area Cleaning the roller Clean the roller when envelopes do not feed correctly Follow this procedure to perform roller cleaning 1 Remove any print media from the multi purpose tray 2 Press Menu repeatedly until MAINTENANCE is displa...

Page 76: ...9 10 Maintenance Chapter 9 ...

Page 77: ...The Client for Microsoft Networks is not installed Follow this procedure 1 On the Windows desktop click Start point to Settings then click Control Panel 2 In the Control Panel window double click Network 3 On the Configuration tab check whether the Client for Microsoft Networks is installed If it is not installed click Add 4 In the Select Network Component Type dialogue box click Client then click...

Page 78: ... press the Delete key 4 Remove the MultiPASS Suite Software Guide 5 Restart your computer 6 Reinstall the MultiPASS Suite Setup Sheet Problems turning on the computer when the MultiPASS Suite opens When you install the MultiPASS Suite and you turn on your computer the MultiPASS Toolbar is set to open See below if you have problems executing a job The message Unable to communicate with the device a...

Page 79: ...Refer to the application s documentation If the application is not compatible generally you will be unable to print Has the application been allocated enough memory If other applications are open close them to increase the available memory Refer to the application s documentation to check the amount of memory the application requires If a problem occurs when printing a specific document Try printi...

Page 80: ... use thin paper and print images that use a large quantity of ink such as photographs or pictures Leave the printed page in the paper output tray for 30 to 60 seconds and remove when the ink has dried 2 Is intensity set too high The paper may curl or rub if intensity is set too high in the printer driver In the Properties dialogue box on the Main tab click Manual in Colour Adjustment then click Se...

Page 81: ...rint media For borderless printing the quality of the printout at the top and bottom edges of the paper may deteriorate or the printout may be stained If the printout is dirty even on recommended print media move the paper thickness lever to the right p 3 6 Copying problems See below if you are having problems copying For printing related problems see the items marked with in Problems printing fro...

Page 82: ...opriate and you will be unable to scan images If this happens reinstall the MultiPASS Suite 8 Is the machine recognised in the Scanners and Cameras Windows Control Panel Windows XP only Follow this procedure to check if Canon MPC200 scanner is in Scanners and Cameras 1 On the Windows desktop click Start then Control Panel 2 In the Control Panel window click Printers and Other Hardware then Scanner...

Page 83: ...e paper size specified and the area outside the paper size will not be scanned Do the following On the Windows desktop on the Toolbar click Settings In the Toolbar Settings dialogue box in the tab for the button used to scan specify the paper size Software Guide White lines appear on the left side of the image 1 Place the document approximately 3 mm 8 8 8 8 inch from the edge of the platen glass C...

Page 84: ...ee p 10 13 5 Try again with another memory card 1 Try with another memory card and if you do not experience a problem the first memory card may be damaged In this case reformat the memory card with the digital camera When you reformat the memory card with the digital camera all the data on the memory card will be deleted If you can read image data on the computer reformat the memory card after you...

Page 85: ...hing to photo print mode Disconnect then reconnect the USB cable after setting CARD PROTECT to ON or switching to photo print mode CAUTION In Windows 2000 when you move from the hard disk to the memory card writing will fail and the original file may be lost 3 If you have connected in Windows XP The date and time of access is written in the Windows XP preview and if CARD PROTECT is set to ON or ph...

Page 86: ...essed ON OFF The machine will power up and the LCD will show a message when you connect the power cord and press ON OFF 3 Check that the wall outlet is working normally Connect another electrical appliance to the wall outlet and check whether the wall outlet is working properly 4 Connect the power cord directly to the wall outlet Disconnect the power cord from any table taps OA taps or extension c...

Page 87: ...e any jammed paper in the paper output tray remove it from the machine s interior below 2 Press Resume If you are printing from a Windows application follow the instructions displayed on your computer 1 Open the inner cover 2 Gently pull out any jammed paper from the machine s interior or from the multi purpose tray CAUTION Do not touch the round shaft A transparent film B film cable C ink absorbe...

Page 88: ... 9 5 Interpreting the messages When the Alarm light blinks Check the message in the LCD If there is a message follow the instructions and correct the error To resume operation press Resume The Alarm light will turn off If the error remains turn off the machine and disconnect the power cord Wait 15 seconds then reconnect the power cord and turn on the power If you cannot clear a paper jam Turn off ...

Page 89: ...message remains contact your local authorised Canon dealer or the Canon help line CARD READER OFFLINE The card slot may not be receiving any power Remove the memory card from the card slot turn the power off and on again then reinsert the memory card p 8 2 CARTRIDGE JAMMED The printhead holder cannot move This is normally due to a paper jam Clear the paper jam or whatever is obstructing the printh...

Page 90: ...r If you replaced an ink tank press 2 If you did not press 3 p 9 3 INSERT PHOTO CARD There is no PC card adaptor with a memory card in the card slot If you want to use the photo print function insert a PC card adaptor with a memory card into the card slot p 8 2 INVALID KEY SETTING An invalid key was pressed or an invalid setting was selected Check the key or setting you want to enter LOAD PAPER PR...

Page 91: ...t printed and try reprinting them Chapter 8 WAIT COOLING During printing the printhead may have become too hot Allow the machine to cool down The machine will resume printing when it has cooled down WASTED INK NEAR FULL The waste ink tank is nearly full If CHECK PRINTER then appears contact your local authorised Canon dealer or the Canon help line WRONG CARTRIDGE The printhead is not installed cor...

Page 92: ...his chapter contact your local authorised Canon dealer or the Canon help line CAUTION If the machine makes strange noises emits smoke or strange smells unplug it immediately and contact your local authorised Canon dealer or the Canon help line Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair the machine yourself may void the limited warranty If you contac...

Page 93: ...guidelines to scroll through and register settings Use 2 2 2 2 or 3 3 3 3 to scroll through settings To register a setting or access sub settings press OK If necessary to return to standby mode press Stop Reset Menu SPECIAL COPY Function key Copy Name Description Setting Details 2 on 1 Copies two pages on one page A4 or letter size only p 6 5 BORDERLESS COPY Copies without any borders A4 letter or...

Page 94: ...at ratios between 25 and 400 25 to400 p 6 3 FIT TO PAGE Automatically reduces or enlarges an image to fit on the specified print media size p 6 4 Name Description Setting Details 2 on 1 Copies two pages on one page A4 or letter size only p 6 5 BORDERLESS COPY Copies without any borders A4 letter or 4 6 size only p 6 6 IMAGE REPEAT Prints multiple copies of an image on a single sheet p 6 7 AUTO Aut...

Page 95: ...the roller p 9 9 Name Description Setting Details LOW INK WARNING Notifies you when ink in the ink tanks is running low ON OFF p 9 1 INK COUNT RESET BLACK INK CHANGED Resets the ink counter for the black ink tank YES NO p 9 4 COLOUR INK CHANGED Resets the ink counter for the colour ink tank YES NO p 9 4 QUIET MODE Enables disables quiet printing mode OFF ON EXTENSION AMOUNT For borderless printing...

Page 96: ...AME p 8 7 FILE NO Selects the file number 0001 to 9999 NUMBER OF PRINTS Selects the number of copies 1 to 99 COPIES SELECT PAPER SIZE Selects the print media size for the photograph A4 LTR 4 6 SELECT PAPER TYPE Selects the print media type for the photograph PHOTO PAPER PRO PLAIN PAPER BORDERLESS PRINT If you select PHOTO PAPER PRO enables disables borderless printing for the photograph OFF ON FRA...

Page 97: ...ECT PAPER TYPE Selects the print media type for the photographs PHOTO PAPER PRO PLAIN PAPER BORDERLESS PRINT If you select PHOTO PAPER PRO enables disables borderless printing for the photographs OFF ON 2 VIVID PHOTO PRINT Enables disables to make colours especially blues and greens appear more vibrant OFF ON p 8 13 3 PRINT PHOTO DATE Enables disables date printing OFF ON p 8 14 ...

Page 98: ...11 6 Machine settings Chapter 11 ...

Page 99: ...ons Liquid Crystal Display LCD Display languages Applicable standards Multi purpose tray capacity Temperature 15º 27 5ºC 59º 81 5ºF Humidity 20 80 20 2 English French Spanish German Italian Dutch Finnish Portuguese Norwegian Swedish Danish Slovene Czech Hungarian Russian Electrical safety EN60950 GS FIMKO Radiation EN55022 Class B EN55024 Class B Other Energy Star compliant CE mark p 3 1 548 mm 21...

Page 100: ... Letter size 203 2 271 4 mm 8 0 10 4 in 4 6 size 94 8 144 4 mm 3 7 5 4 in NOTE Borderless printing allows you to make prints with no margins However it may cause the top and bottom paper edges to decrease in print quality or become soiled Glossy Photo Cards printable areas Glossy Photo Card 109 4 159 9 mm 4 8 6 8 in 3 0 mm 8 5 0 mm 4 26 5 mm 1 8 A4 4 6 A5 B5 3 4 mm 8 Letter 6 4 mm 4 A4 4 6 A5 B5 3...

Page 101: ...10 211 8 98 mm 8 8 3 8 in European DL 190 5 103 2 mm 7 2 4 8 in Banner paper printable areas A4 size 203 2 1774 mm 8 0 69 8 in Letter size 203 2 1668 4 mm 8 0 65 4 in 28 0 mm 1 8 28 0 mm 1 8 4 0 mm 8 4 0 mm 8 Recommended print area Printable area is the same 3 4 mm 8 3 4 mm 8 3 0 mm 8 26 5 mm 1 8 Printable area A4 3 4 mm 8 Letter 6 3 mm 4 A4 3 4 mm 8 Letter 6 4 mm 4 5 0 mm 4 28 0 mm 1 8 Max 6 shee...

Page 102: ...Print speed Maximum print width Resolution Bubble jet on demand Automatic feed p 3 1 p 3 1 Black printing Fast 14 pages minute Standard 10 5 pages minute Colour printing Fast 10 pages minute Standard 4 7 pages minute Based on Canon standard pattern 203 2 mm 8 in 2400 horizontal 1200 vertical dpi 1500 characters per page normal text at standard and plain paper mode with Windows 98 Me Based on print...

Page 103: ...yscale Min 5 3 seconds page A4 size Colour Min 15 9 seconds page A4 size 214 mm 8 2 in 600 1200 dpi optical 9600 dpi enhanced Halftones 256 levels of grey Colour 16 777 216 colours Photo print specifications Interface Print media Layout Features Card slot Plain paper Photo Paper Pro PR 101 Photo Paper Pro A4 Letter With without borders index max 70 frames Card With without borders index max 15 fra...

Page 104: ...A 6 Specifications Appendix ...

Page 105: ...mputer problems printing from 10 3 to 10 5 problems turning on 10 2 10 3 Copy key 1 3 Copying 6 1 adjusting exposure 6 2 adjusting image quality 6 2 advanced features 6 5 to 6 10 borderless 6 6 document requirements 2 1 enlarge 6 3 in black white 6 2 in colour 6 2 mirror 6 9 problems 10 5 10 6 reduce 6 3 6 10 repeating image 6 7 6 8 two pages on one 6 5 COVER OPEN message 10 14 DATA IN MEMORY CANN...

Page 106: ...iewer 4 2 4 4 Multi purpose tray 1 2 My MultiPASS 4 2 4 3 NO FILES ON CARD message 10 14 Nozzle check pattern printing 9 6 OK key 1 3 ON OFF key 1 3 Operation panel 1 2 Paper loading 3 8 removing jams 10 11 Paper output tray 1 2 removing jams in 10 11 PAPER SELECT menu 11 2 Paper thickness lever 1 2 setting 3 6 Photo Card key 1 3 Enhancer See MultiPASS Photo Enhancer Paper Plus Glossy PP 101 3 3 P...

Page 107: ...nt requirements 2 1 from within application 7 3 methods 7 1 problems 10 6 10 7 with MultiPASS Toolbar 7 1 to 7 3 with Scan key 7 4 Settings 11 2 to 11 5 accessing 11 1 Single frame printing 8 7 8 8 Software installing 4 1 problems installing 10 1 10 2 problems removing 10 1 10 2 SPECIAL COPY menu 11 2 Start key 1 3 Status Monitor See MultiPASS Status Monitor Stop Reset key 1 3 System requirements ...

Page 108: ...I 4 Index ...

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