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Chapter 9

Frequently Asked Questions 9-1

Frequently Asked

Questions

Chapter 9

Frequently Asked Questions

This chapter contains information for questions you may have when
operating Desktop Manager with your C20.

❏

Faxes Are Not Being Sent Correctly. ...................................................... 9-2

❏

Faxes Are Not Being Received Correctly. .............................................. 9-3

❏

Images Are Not Scanning Correctly. ...................................................... 9-4

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Documents Are Not Being Copied. ....................................................... 9-4

❏

Documents Are Not Printing Correctly. ................................................ 9-5

❏

Paper Is Not Loading Correctly. ............................................................. 9-6

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The Print Quality Is Not Satisfactory. .................................................... 9-7

Summary of Contents for MultiPASS C20

Page 1: ......

Page 2: ...MultiPASS C20 MultiPASS Desktop Manager for Windows Version 2 1 Software User s Guide...

Page 3: ...edgments Adobe PageMaker and Adobe Photoshop are registered trademarks of Adobe Corporation Canon and BJ are registered trademarks and MultiPASS and Bubble Jet are trademarks of Canon Inc Microsoft an...

Page 4: ...ny kind either express or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Liability in no event will Canon be liable for any damages...

Page 5: ...iv Preface...

Page 6: ...2 7 Setting the Default Printer 2 11 Changing the Printer Port 2 12 Chapter 3 Printing with the C20 3 1 Printing a Document 3 2 Printing Envelopes 3 2 Changing the Printer Settings 3 5 An Alternative...

Page 7: ...Reviewing Predefined or Creating Custom Scan Settings 6 4 Defining the Scan Options 6 6 Scanning from a Windows Application 6 7 Reviewing Predefined or Creating Custom Scan Settings 6 9 Chapter 7 Wor...

Page 8: ...us Messages 8 22 Closing the MultiPASS Background 8 23 Preparing to Close the MultiPASS Background 8 24 Closing the MultiPASS Background Windows 3 1x 8 24 Closing the MultiPASS Background Windows 95 8...

Page 9: ...vi Contents Appendix A Fax Phone Characters A 1 Glossary G 1 Index I 1...

Page 10: ...ereafter referred to as the C20 and Desktop Manager respectively With your C20 the Desktop Manager software package enables you to perform a variety of tasks meeting all your printing faxing and scann...

Page 11: ...r computer from within a Windows application or in the Desktop Manager You can define options enabling you to attach a fax cover page and to schedule the transmission time for the fax Predefined fax c...

Page 12: ...ons include parameters that affect the sending and receiving of faxes and the assignment of speed dial numbers The option settings you define in the Desktop Manager override the corresponding option s...

Page 13: ...ground automatically starts when you start Windows or the Desktop Manager and begins monitoring the activity through the bi directional parallel port to which the C20 is connected MultiPASSMonitor The...

Page 14: ...bout This Guide This guide assumes you have a familiarity with and basic understanding of your Windows 3 1x or Windows 95 system This includes understanding how to start your system and navigate in yo...

Page 15: ...nstalling the Software section Click double click Use of the word click or double click provides instructions for selecting or choosing a command or option generally with a mouse Monospaced text Used...

Page 16: ...1 7 Introduction MultiPASS C20 User s Guide This guide offers detailed information on how to set up and operate your C20 unit The guide includes initial setup procedures fax operations daily maintenan...

Page 17: ...1 8 Introduction Chapter 1...

Page 18: ...chapter contains information and instructions for installing the Desktop Manager software and setting the default printer and port Installing the Software 2 2 Preparing for the Installation 2 2 Overwr...

Page 19: ...er as described in a later chapter n The fax setup information you enter during the installation adjusts corresponding settings in your C20 Therefore any fax information you may have set manually in t...

Page 20: ...matically switching between a telephone and fax calls automatically receiving fax calls only requiring you to manually receive fax calls or handling incoming calls with the answering machine you conne...

Page 21: ...nt installation of the software For instructions on uninstalling the software refer to Chapter 8 C20 Setup and Other Utilities in the Desktop Manager Overwriting the C20 Options If you set up options...

Page 22: ...p Manager in Windows 3 1x You can connect the printer driver to the appropriate printer port during installation for example LPT1 or LPT2 You can later change the connection if necessary Once you have...

Page 23: ...You are now ready to install the Desktop Manager To install the Desktop Manager software 1 Insert the backup copy of the first Desktop Manager diskette in your diskette drive 2 In Program Manager on...

Page 24: ...rinter driver to the appropriate printer port during installation for example LPT1 or LPT2 You can later change the connection if necessary Installing When the C20 Is Automatically Detected Follow the...

Page 25: ...Disk dialog box follow the on screen instructions and click OK Insert the backup copy of the first printer driver diskette in your diskette drive Specify the diskette drive you are using typically A...

Page 26: ...on presented earlier in this chapter Installing When the C20 Is Not Automatically Detected Follow these instructions to install the Desktop Manager if Windows 95 did not automatically detect your C20...

Page 27: ...the installation is complete you are prompted to continue with the installation of the Desktop Manager To install the Desktop Manager software 1 To continue with the installation of the Desktop Manage...

Page 28: ...s the default printer To set the default printer Windows 3 1x 1 In Program Manager double click Control Panel 2 In Control Panel double click Printers 3 In the Printers dialog box under Installed Prin...

Page 29: ...x 1 In Program Manager double click Control Panel 2 In the Control Panel double click Printers 3 In the Printers dialog box under Installed Printers click the MultiPASS C20 printer Then click Connect...

Page 30: ...Installing the Desktop Manager Software n The General and Details tabs provide standard Windows options for your printer driver The Paper Graphics and Setting tabs provide options for your C20 These o...

Page 31: ...2 14 Installing the Desktop Manager Software Chapter 2...

Page 32: ...ons for printing a document from a Windows application with your C20 and changing the default printer settings Printing a Document 3 2 Printing Envelopes 3 2 Changing the Printer Settings 3 5 An Alter...

Page 33: ...cument can vary somewhat for different Windows application Therefore for detailed instructions refer to the user documentation for the specific application The following instructions summarize the pro...

Page 34: ...ing results Avoid using the following types of envelopes They may cause jams or smears or may damage your printer With windows holes perforations cutouts and double flaps Made with special coated or d...

Page 35: ...from inside the envelopes Make sure any curls are removed from the flap of each envelope 3 Insert the envelopes into the C20 Slide a stack of envelopes into the sheet feeder until it stops Align the...

Page 36: ...ecific printer options refer to later sections in this chapter To change the print options 1 Within your Windows application with your document open click the print command 2 In the print dialog box d...

Page 37: ...Panel In the Control Panel dialog box double click Printers In the Printers dialog box with the MultiPASS C20 printer selected click Setup Specify the appropriate changes For Windows 95 From the Wind...

Page 38: ...is displayed under Selected Paper 2 Under Orientation click whether you want a vertical portrait or horizontal landscape orientation 3 Under Paper Size click Set In the Paper Setting dialog box under...

Page 39: ...ur custom size can be defined based on the following dimensions width of 4 10 to 9 50 inches 104 1 to 241 3 millimetres height of 4 10 to 23 40 inches 104 1 to 594 3 millimetres You can save up to two...

Page 40: ...fied the size drag the paper icon from Save Custom Size to Custom Size Saved Click OK to confirm you want to save the size If there are previously saved paper sizes you move the new size onto the icon...

Page 41: ...r on the Paper tab click About Setting Graphics Options When printing a document with graphics you can set the print quality and model for the graphics 1 In the printer setup or properties dialog box...

Page 42: ...accurately control the colours printed with your C20 With the Image Colour Matching option off the C20 controls the colour adjustment technique 5 Under Colour Model select whether you want to print i...

Page 43: ...e Graphics tab as described in the previous section 1 In the Custom Setting dialog box under Colour Selection click the option that specifies the number of colour shades that should be used to print y...

Page 44: ...d is best for printing business graphics G Diffusion To randomly place individual dots to achieve subtle grayscale gradations This setting is best suited for documents with finely detailed graphics or...

Page 45: ...is available only if you set the Colour Adjustment option to None 5 To save your changes and return to the Graphics tab click OK Setting Other Print Options This section provides information about us...

Page 46: ...anual feed If the Setup Analyser detects a mismatch you choose the most appropriate action to take to handle the situation If you turn on the Setup Analyser the paper source and paper size are checked...

Page 47: ...the selected mismatches You can then select a mismatch individually Fix To fix the selected mismatch automatically and close the printer driver dialog box Fix and Go to Setup To fix the selected mism...

Page 48: ...as the Factory option you can save up to four of your own To save your print settings 1 In the printer setup or properties dialog box set your print options as desired on the Paper Graphics and Settin...

Page 49: ...tting you want to use To restore the printer options to the default settings that were installed with the software click Factory The individual settings display on their respective tabs Paper Graphics...

Page 50: ...of the Desktop Manager For detailed information and instructions on performing Desktop Manager tasks refer to the later chapters in this guide Desktop Manager an Overview 4 2 Features of the Desktop...

Page 51: ...Set up an address book for individuals or groups to whom you repeatedly send faxes Design your own fax cover page Define system options for the C20 Complete other tasks such as phoning an individual...

Page 52: ...menu click Exit When you exit the Desktop Manager you close only the Desktop Manager window Any documents you have set up to PC fax or print remain active The Status Monitor which tracks the progress...

Page 53: ...on the toolbar Standard Toolbar The standard toolbar provides you quick access to performing certain Desktop Manager tasks In circumstances where a task is not possible the toolbar button is unavaila...

Page 54: ...in the open folder The width of the document area can be adjusted by dragging the border between the document area and folders list Process Toolbar The process toolbar is located at the bottom of the...

Page 55: ...elected menu command The information is for display only and cannot be edited Understanding Desktop Manager Folders The Desktop Manager stores and organizes your documents in folders Only one folder c...

Page 56: ...all incoming faxes that is all documents that were sent to you by other fax units and received by your C20 unit and then uploaded to your PC Each received fax displays with a system assigned name You...

Page 57: ...res any documents that you want to hold for deletion Once you move a document from another folder except the Out Box folder to the Trash folder you can hold the document in the Trash folder until you...

Page 58: ...visible list area a vertical scroll bar displays The scroll bar scrolls the entire list of system and user defined folders as a single entity In other words as you scroll the list of system defined fo...

Page 59: ...er are listed by a combination of the date and time they were submitted for processing any future scheduling time and processing status Documents in the other system defined folders are listed in orde...

Page 60: ...2 Creating a Fax Memo 5 10 Receiving a Fax 5 12 Using the Fax Log 5 14 Setting Up the Address Book 5 16 Features of the Address Book 5 16 Working withAddress Book Entries 5 17 Printing the Address Bo...

Page 61: ...ers via the Desktop Manager and then download them to the C20 unit For details on changing the setup options refer to Chapter 8 C20 Setup and Other Utilities in the Desktop Manager Sending a Fax from...

Page 62: ...click the print command 2 In the print dialog box set C20 Fax as your printer and then click OK Windows 3 1 Click Printer and set the default printer option in the Print Setup dialog box Windows 95 S...

Page 63: ...d 4 Optionally define any of the other send fax options To attach a cover page to your fax click one by name from the Coversheet drop down list box If you do not want a fax cover page click None To ad...

Page 64: ...Manager places the PC fax in the Out Box folder where its progress is tracked The fax job is automatically provided a unique system assigned name If you specified multiple recipients an individual fax...

Page 65: ...ncluded in the Recipients list box appears disabled in the Address Book list box This is to prevent the same recipient from being included twice Removing a Fax Recipient You can remove a recipient inc...

Page 66: ...l send fax options Attaching a Cover Page If desired you can attach a cover page to your fax The MultiPASS Desktop Manager contains a library of predefined fax cover pages designed with different styl...

Page 67: ...e and size of the memo text is determined by the particular design of the cover page selected Deleting the Fax After Sending If the Delete After Sending option is selected the fax is automatically del...

Page 68: ...er for sending The following sections provide additional information on processing your fax Sending the Fax Now When you click Send Now the fax document is placed in the Out Box folder until the fax c...

Page 69: ...the held fax document revising the send information as needed or delete it Cancelling the Fax If you cancel the fax while in the Send Fax dialog you are returned to the application where the document...

Page 70: ...log enter the text in the Log Note box 3 When you have finished your entries process the fax To process the fax for immediate sending click Send Now To schedule the fax for a later time that you spec...

Page 71: ...Your Computer Is Turned On If your computer is turned on when the C20 receives a fax the Desktop Manager handles the fax by one of the following methods based on how you defined the setup options Pri...

Page 72: ...set the C20 to save a fax in memory the fax can later be printed directly to the C20 or sent to Desktop Manager when your computer is turned on Once a fax is printed it is erased from the memory of t...

Page 73: ...error status of a PC fax that failed While reviewing the Fax Log you can view a specific fax document or print the log To display the Fax Log 1 In the Desktop Manager on the Tools menu click Fax Log 2...

Page 74: ...ng To print the Fax Log 1 In the Fax Log dialog box click Print 2 In the print dialog box specify the desired print options and click OK The report provides a hard copy of the Fax Log information disp...

Page 75: ...iness and personal contacts You can use the entries in the Address Book to send a PC fax To open the Address Book On the Tools menu clickAddress Book To close the Address Book In the Address Book dial...

Page 76: ...dress Book Working with Address Book Entries When open the Address Book displays a list of the address entries you currently have set up along with the corresponding information for each entry The Add...

Page 77: ...x number Optionally if you want the information available for a fax cover page you can provide the contact s phone number title company and address You can also enter a comment to provide an internal...

Page 78: ...ation or changes for the following First and last names and fax number Phone number title company name and address If you want the information available for a fax cover page Comments As an internal re...

Page 79: ...etup Options dialog box Adding and Editing a Group Address A group address consists of addresses previously set up in the Address Book either individual addresses or other group addresses When adding...

Page 80: ...the Address Book list box click the individual entry you want to add to the group and click Add 4 To remove an entry for the group click the entry in the group list box and click Remove 5 In the Comm...

Page 81: ...ipient in the group Deleting an Address Book entry You delete anAddress Book entry when it is no longer needed To delete an entry click the entry Then click Delete or press the Delete key If prompted...

Page 82: ...s separated by a tab the text file extension must be TXT You must save your text file as a comma or tab separated text file before you import it into the Desktop Manager For more information about sav...

Page 83: ...drag the column heading text off the dialog box To assign the correct name drag the titled button to the column title 4 When the appropriate names appear at the top of each column click Import Exporti...

Page 84: ...umns with a column title that should identify the type of information within the column The buttons above the column titles enable you to reassign the column titles where necessary 2 Assign the approp...

Page 85: ...5 26 PC Faxing Chapter 5 4 In the Export Address Book dialog box select the file type CSV or TXT location and filename for saving the file Then click OK...

Page 86: ...t size and style of the text displayed for each variable You can use a new fax cover page by attaching it when sending a fax with the MultiPASS Desktop Manager fax driver or by printing a hard copy an...

Page 87: ...d components of the screen are provided in later sections of this chapter Menu Bar The menu bar contains commands that enable you to create edit and print your fax cover page Some commands can also be...

Page 88: ...s you to visually create and edit the features of your cover page The size of the layout area corresponds to the size of a standard fax page You use the horizontal and vertical scroll bars to view dif...

Page 89: ...om and one or more graphics that may represent your company logo or your signature The background you plan to use with the Cover Page Designer must be black and white and must be saved in a TIFF file...

Page 90: ...e you have exported the document in a TIFF file format you can use the TIFF file as the background of your new cover page To use an alternative method for preparing the cover page background Instead o...

Page 91: ...placed the desired variable fields into the layout area you can adjust the appearance of any field You can resize move or delete a field When you delete a field the field is removed from the layout a...

Page 92: ...xt may be visible when the fax cover page is sent To resize the field Click the field and drag any sizing handle Changing the TextAttributes Once you have placed fields in the layout area you can chan...

Page 93: ...t to align a column of fields on the right the right border of the first field selected is used as the anchor The other selected fields are lined up with the right border of the first field selected T...

Page 94: ...retains the opened cover page under its original name To rename the originally opened cover page On the File menu click Rename In the Rename dialog box specify the new name and click OK Deleting a Co...

Page 95: ...rectly from the C20 The hard copy includes the name of the cover page and the date last modified printed at the uppermost edge of the page To define the print setup 1 With the Cover Page Designer open...

Page 96: ...w do one of the following To print the cover page click Print To enlarge or reduce the view size click Zoom In or Zoom Out To close the preview window click Close Since a cover page is not typically m...

Page 97: ...5 38 PC Faxing Chapter 5 To print the cover page 1 With the cover page open click Print on the File menu or toolbar 2 Complete the Print dialog box and click OK...

Page 98: ...e the C20 to scan images directly to the Desktop Manager or to a TWAIN compliant Windows application Scanning with the Desktop Manager 6 2 Reviewing Predefined or Creating Custom Scan Settings 6 4 Def...

Page 99: ...document A scan document remains in the Scan folder until you move or delete it The scan document can be reviewed annotated printed or sent as a fax For more information on these tasks refer to Chapte...

Page 100: ...e type you select is predefined to determine a black and white or grayscale scanned image and the resolution for the image For instructions on reviewing the predefined settings or on creating a custom...

Page 101: ...without scanning click Cancel An indicator displays to track the progress of the scan Reviewing Predefined or Creating Custom Scan Settings Follow these instructions to review the predefined settings...

Page 102: ...x To create custom scan settings 1 On the Scanner dialog box under Scan Mode select Custom 2 Click Advanced In the Scanner Advanced dialog box the Scan Mode box displays your selection in the Scanner...

Page 103: ...level of contrast in your scanned image View After Scan If selected this option displays the scanned image automatically in the Desktop Manager Document Viewer In the Document Viewer you can review th...

Page 104: ...cation supports this feature refer to your user documentation for the application The following instructions summarize the procedures for scanning an image For specific information about scanning with...

Page 105: ...dialog box To accept the scanned image into your Windows application 1 With the scanned image displayed in the dialog box adjust your view of the image as needed To adjust the size click the size in t...

Page 106: ...ck and white or grayscale and for a specific resolution To review predefined settings 1 On the MultiPASS Scanner dialog box under Scan Mode select Letter Graphics or Photo 2 Click Advanced 3 In the Sc...

Page 107: ...r selection in the Scanner dialog box 3 Under Image Mode select the type of image you want to produce 4 Under Resolution select the preferred resolution for your scanned image in dots per inch dpi 5 T...

Page 108: ...he Desktop Manager 7 2 Working with Jobs in the Out Box Folder 7 3 Creating a Folder 7 7 Moving a Document 7 7 Renaming a Document or Folder 7 8 Deleting a Document or Folder 7 9 Emptying the Trash Fo...

Page 109: ...in this chapter Selecting Documents in the Desktop Manager To work with a document you select it in the open folder To select a document with the folder open click the document name in the list Printi...

Page 110: ...printed is sent to the Out Box folder The job is assigned a unique name When printing is complete the copy is automatically deleted from the Out Box folder Working with Jobs in the Out Box Folder For...

Page 111: ...ve job from PC faxing or printing Send a PC fax that has been scheduled for sending later held or has failed Print a job Delete a job that is not active The following sections provide information abou...

Page 112: ...fax you chose to place on hold rather than send it immediately The held fax job remains in the Out Box folder until you choose to send or delete it A held job can also be printed Failed A job receives...

Page 113: ...t for a different time When you send a PC fax from the Out Box folder the Send Fax dialog box displays the information initially entered for the PC fax You can change the information as needed For exa...

Page 114: ...r 1 In the Desktop Manager on the File menu click New Folder 2 In the Create Folder dialog box enter the desired name of your new folder and click OK Moving a Document You can move a document from Sys...

Page 115: ...names must be unique within the Desktop Manager Document names must be unique within a folder Whenever you attempt to rename a folder or document the system verifies whether the new name is unique In...

Page 116: ...der with the document you want to delete and click the document Then on the Edit menu click Delete For instructions on moving a document to the Trash folder refer to the Moving a Document section in t...

Page 117: ...disk or a diskette you can import the document into a user defined folder in the Desktop Manager To be imported and usable in the Desktop Manager the document must be in monochrome TIFF file format T...

Page 118: ...want to export 2 Drag the document to the Export Tiff button on the toolbar Or click the document you want to export and on the File menu click Export Tiff 3 In the Export Tiff File dialog box specify...

Page 119: ...h Documents in the Desktop Manager Chapter 7 To attach a document to an e mail message Select the document you want to attach and drag the document to the E mail button on the toolbar Or on the File m...

Page 120: ...the modified document you have the option not to include the annotations with the document For example if you insert a whiteout on your document such as over a paragraph of text the area is no longer...

Page 121: ...document in the Trash folder To annotate a document 1 With the document open in the Document Viewer adjust the size of your view of the document as needed 2 Create the desired annotations on your doc...

Page 122: ...s tasks with your document Some of the commands can also be accessed by their corresponding buttons on the toolbar Toolbar The toolbar provides you quick access to performing certain Document Viewer t...

Page 123: ...ge or scroll through the document enlarge or reduce the view of the document or change the orientation The display area contains the results of any annotations you may make Annotation Panel The annota...

Page 124: ...u can adjust your view of the open document in a number of ways to provide a more workable display area for making annotations For example you can hide or show the different components of the Document...

Page 125: ...oom in and out at predefined increments or specify a particular size or scale You can use the Fit to Width option which fills the width of the window with your page display or Fit to Window which adju...

Page 126: ...ore pleasing to the eye however it is slower to generate an image For speed and reasonable image display consider the Darkest setting To lighten or darken the image On the View menu click Image Enhanc...

Page 127: ...refer to the Annotating a Document section presented earlier in this chapter Adding a Sticky Note You can add a text note on any portion of your document When you do so you can choose the text attrib...

Page 128: ...er over the sticky note The cursor changes to an insertion point 3 Click at the location where you want to make your changes 4 Edit the text as needed Concealing a Region You can conceal a region of y...

Page 129: ...page drag the cursor to draw the outline of the region A dotted line displays the region On the Edit menu click White Out or Black Out Inserting a Stamp You insert a stamp to place a bitmap image on t...

Page 130: ...To highlight a region 1 On the annotation panel click the Hilite tool 2 Select the colour of the highlighting 3 At the desired location on the displayed page drag the cursor to draw the highlight regi...

Page 131: ...tions to your document you can turn the display of the annotations on and off for viewing To show or hide your annotations on the View menu click Annotations On the Annotations menu click the command...

Page 132: ...draw a rectangle enclosing the annotations you want included within the region A dotted line displays to indicate the region On the Edit menu click Select in Region Graphic handles display for the an...

Page 133: ...tation it is placed on the Document Viewer clipboard From the clipboard it can be pasted to any location on any page of your document To copy and paste an annotation 1 Select the annotation to be copi...

Page 134: ...ct either the base page or a region of the page in your document 2 Click Copy on the Edit menu or toolbar 3 Once copied on the Edit menu click Paste to File 4 When prompted specify the drive directory...

Page 135: ...ic file and can include or not include any annotations you may have created Typically you would save the document to use in a graphics application of your choice To determine the appropriate file type...

Page 136: ...ent Viewer with or without any annotations you may have created Prior to printing you can specify certain print setup options To define the print setup 1 On the File menu click Print Setup 2 In the Pr...

Page 137: ...er to use in most situations you can define default settings These settings are activated when you first open the Document Viewer To adjust the initial Document Viewer options 1 On the File menu click...

Page 138: ...ing Up Speed Dial Assignments 8 16 Making a Phone Call from the Desktop Manager 8 18 Using the Status Monitor 8 19 Using the Minimized Status Monitor 8 20 Using the Status Monitor Window 8 21 Status M...

Page 139: ...in using your C20 with the Desktop Manager immediately However you can change the option settings as needed Since you can make changes to most option settings either on the C20 or in the Desktop Manag...

Page 140: ...s in the Desktop Manager For additional information refer to later sections in this chapter To change setup options in the Desktop Manager 1 On the Setup menu click the group of setup options you want...

Page 141: ...eferences tab Date You select the format used to display the date on the C20 LCD and for printing the date on a fax Display Language You select the language to be used on the C20 device display Confir...

Page 142: ...Windows 3 1x Print Manager or Windows 95 Print Spooler is then bypassed Telephone Attached to Unit You select this option if you have the telephone handset installed on your C20 With this option sele...

Page 143: ...Line You specify the dialling method the C20 will use touch tone or rotary pulse You also specify any prefix used to access an outside phone line Automatic Retries You specify the number of retries th...

Page 144: ...Use Defaults Setting Up Advanced Send Fax Options To change the following Advanced Send Fax options click Advanced on the Send Fax tab Speed You set the transmission speed used to send faxes The highe...

Page 145: ...to lighten or darken the contrast for the fax transmission Fax Heading Position You select where you want the sent fax heading information your fax number your name and date and time to print on the f...

Page 146: ...ternative service on and off To do so you select Use One Touch Key 06 as M Key Define the settings for the One Touch 6 button when using this alternative service When defining the M Key settings In th...

Page 147: ...he new password Setting Up Receive Fax Options You can change the following options on the Receive Fax tab Paper Size You select the size of the paper you are using for printing a fax Reduce to Fit Pa...

Page 148: ...umber of Rings If you cleared the Silent Receive option indicating you want the C20 to ring for incoming fax calls you specify the number of times the C20 should ring for the fax call Receive Fax Opti...

Page 149: ...pter 8 Restoring the Default Settings After making changes to restore the default settings for the options click Use Defaults Setting Up Advanced Receive Fax Options To change the following Advanced R...

Page 150: ...s option if you want to print documents in the Desktop Manager using a reduced amount of ink thereby saving printer ink When using this option the printed document may appear to be less bright or cont...

Page 151: ...ly if you set the receive mode on the Receive Fax tab to answering machine mode and your fax sender may be using a fax machine that does not emit a send fax signal Select this option to have the C20 a...

Page 152: ...al recipients to speed dial codes If the recipient has not yet been set up in the Address Book you can add the recipient while creating speed dial assignments You can also set up a group speed dial by...

Page 153: ...columns on the list the first and last names of an address book entry may not display fully To add a recipient to the Address Book 1 Click New 2 In the New Individual Entry dialog box complete the ap...

Page 154: ...4 In the Speed Dial list box select the first recipient and click Add Repeat this procedure until the desired recipients are included in the Members list box 5 To remove a member from the group select...

Page 155: ...ons dialog box in the Desktop Manager You can place a call to any individual you want whether or not the individual has been set up in the Address Book At the time you are attempting to make your call...

Page 156: ...ess Book click New Individual and complete the New Individual Entry dialog box For details on completing the New Individual Entry dialog box refer to Chapter 5 PC Faxing 4 With the phone number entere...

Page 157: ...esponding messages To open the Status Monitor Do one of the following On the Windows desktop For Windows 3 1x In the MultiPASS C20 group double click the MultiPASS Monitor icon For Windows 95 Click St...

Page 158: ...atus Monitor menu click Restore To open the Desktop Manager from the Status Monitor icon or button On the Status Monitor menu click Go to Manager To close the Status Monitor On the Status Monitor menu...

Page 159: ...s status indicates the C20 is currently inactive Scanning This status indicates the C20 is scanning an image The Status Monitor window displays the number of the page currently being scanned Printing...

Page 160: ...action When you have corrected the situation the status message automatically clears Closing the MultiPASS Background The MultiPASS Background is a utility that monitors and controls activity between...

Page 161: ...he C20 is unable to receive more faxes until you print the faxes stored in memory To set the C20 to print received faxes In the Desktop Manager open the Setup Options dialog box In the Setup Options d...

Page 162: ...tUp group If you have disconnected your C20 the next time you start Windows the MultiPASS Background will try to open At that time the MultiPASS Background will be unable to detect the device displayi...

Page 163: ...StartUp window click the MultiPASS Background icon and press the Delete key Restarting the MultiPASS Background If you reconnect the C20 to the port and want to begin using the Desktop Manager again...

Page 164: ...PASS Background to StartUp Windows 3 1x 1 On the Program Manager display the MultiPASS C20 and StartUp groups 2 While holding down the Control key drag the MultiPASS Background icon from the MultiPASS...

Page 165: ...the wire clips and remove the cable connector from the port 6 Plug your computer back in to the electrical source Using MultiPASS Diagnostics If you have difficulties with your MultiPASS software or h...

Page 166: ...g file choose Save As on the File menu 4 In the SaveAs dialog box specify the drive directory and filename for saving the file Then click OK 5 To exit the MultiPASS Diagnostics window on the File menu...

Page 167: ...MultiPASS C20 Printer Then click Remove Repeat this step for MultiPASS C20 Fax To uninstall the Desktop Manager 1 Close the MultiPASS Desktop Manager and all MultiPASS related utilities such as the Co...

Page 168: ...ultiPASS related utilities such as the Cover Page Designer 2 Close the MultiPASS Background 3 On the Window desktop click Start and then point to Programs 4 From the Programs menu point to MultiPASS C...

Page 169: ...8 32 C20 Setup and Other Utilities in the Desktop Manager Chapter 8...

Page 170: ...questions you may have when operating Desktop Manager with your C20 Faxes Are Not Being Sent Correctly 9 2 Faxes Are Not Being Received Correctly 9 3 Images Are Not Scanning Correctly 9 4 Documents A...

Page 171: ...Did a document not feed correctly through the automatic document feeder Remove the document stack it and feed it into the unit again Are errors being reported when you send a fax Use the operation pan...

Page 172: ...ck that the AC adapter is plugged securely into the unit and that your electrical source is OK Is the C20 warm to the touch The unit might have overheated and shut down Turn the unit off and let it co...

Page 173: ...aper that meets the paper requirements for this unit Is the quality of the received fax poor Remember the sending fax machine usually determines document quality Ask the other party to check that thei...

Page 174: ...have overheated and shut down Turn the unit off and let it cool down for several minutes but less than one hour or you might lose information registered in memory Try using it again Is the ALARM light...

Page 175: ...ou have the Windows Printing System or other bi directional device such as a later model laser printer installed on your computer and you are attempting to use the same port on which you also have the...

Page 176: ...cters not fit on the page Make sure paper is aligned correctly in the sheet feeder Check that margins and paper size are set correctly in your printing application Is printing not clear Check to see i...

Page 177: ...9 8 Frequently Asked Questions Chapter 9...

Page 178: ...Manager when sending a PC fax setting up an entry in the Address Book or making a phone call you use only the following characters Character Description 0 to 9 Dialling digits p Pause P Last Pause T T...

Page 179: ...A 2 Fax Phone Characters Appendix A...

Page 180: ...ols ASCII defines 128 symbols using 7 binary bits and 1 parity bit Automatic feed Method by which paper can be fed into the printer when the built in paper feeder is used B Bi directional parallel int...

Page 181: ...ent intensities of black L Landscape orientation The horizontal orientation of your document or image across the length of the page The term landscape is derived from pictures of the landscape which a...

Page 182: ...held scanners video capture boards digital cameras and other imaging equipment without requiring you to switch out of the application It provides compatibility between image input devices and applica...

Page 183: ...G 4 Glossary...

Page 184: ...esizing 7 26 revising 7 24 selecting 7 25 showing and hiding 7 24 Annotation panel in the Document Viewer 7 16 Annotations including when sending a PC fax 5 8 Attaching a document to an e mail message...

Page 185: ...eting 7 9 exporting 7 11 importing 7 10 moving to another folder 7 7 renaming 7 8 selecting in the Desktop Manager 7 2 Document Viewer adjusting the display size 7 18 adjusting the image display 7 19...

Page 186: ...iew 4 8 user defined described 4 8 Folders list overview for the Desktop Manager 4 5 G Graphic drawing on a document 7 23 Graphics options setting a custom model in the printer driver 3 12 setting in...

Page 187: ...the cover page 5 8 rescheduling in the Out Box folder 7 6 sending from your computer 5 2 sending later 5 9 sending now 5 9 specifying a fax recipient 5 5 specifying fax send information 5 8 Phone cha...

Page 188: ...older 7 5 Scheduling a PC fax for sending 7 6 Select a document in the Desktop Manager 7 2 Send Fax setup for the C20 8 5 Sending Fax status for the Status Monitor 8 22 Sent Fax folder overview 4 8 Se...

Page 189: ...e Desktop Manager 4 5 Trash folder emptying 7 9 overview 4 8 U Uninstall Desktop Manager 8 29 User defined folder described 4 8 V Variable fields 5 32 inserting when creating a new cover page 5 31 Var...

Page 190: ......

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Canon MultiPASS C20, Software User'S Manual

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