Canon ImagePRESS Server H350 V2 Service Manual Download

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Symptom

Possible cause

Suggested action

Unable to connect to the net-
work, or the green LED on the
RJ-45 network port is not lit.

Possibly one of the following:

• Network cable is connected to the wrong

RJ-45 port

• No cable/wrong type of cable is connected

to the network port

• Network cable or connection is faulty
• Network is faulty
• If the

imagePRESS Server

requires a static

IP address (for example, in a non-DHCP
network environment), it may need to be
reconfigured. A static IP address is deleted
when system software is reinstalled.

• System software is corrupted
• Network interface on the

imagePRESS

Server

motherboard is faulty

1. If the problem persists, have the network admin-

istrator check Network Setup. To configure a stat-
ic IP address (if applicable for the customer site),
work with the network administrator as described
on

“Configuring a static IP address for the image-

PRESS Server” on page 17

2. If the problem persists, make sure that the net-

work administrator has checked other devices on
the network.
If other devices are not functioning, the problem
may be with the network.

3. If the problem persists, restore the backup, or re-

install the system software (see

“Installing System

Software” on page 80

)

Corrupt system software may cause the system
to hang.

4. If the rest of the network is functioning properly

and the problem persists, replace the mother-
board. (see

“Replacing the motherboard” on page

)

System starts up slowly then
displays one or more DHCP
error messages on the Fiery
QuickTouch.

Possibly one of the following:

• Network cable is connected to the wrong

RJ-45 port

• No cable/wrong type of cable is connected

to the network port

• Network cable or connection is faulty
• Network is faulty
• System searches for a nonexistent DHCP

server because DHCP is enabled by de-
fault on the

imagePRESS Server

, but the

customer’s network is not using DHCP

• Ethernet interface on the

imagePRESS

Server

motherboard is faulty

• System software is corrupted

1. If the problem persists, ask the network adminis-

trator to check Network Setup. To configure a
static IP address (if applicable for the customer
site, as in a non- DHCP environment), work with
the network administrator as described on

“Con-

figuring a static IP address for the imagePRESS
Server” on page 17

2. If the problem persists, ask the network adminis-

trator to check other devices on the network. If
other devices are not functioning, the problem
may be with the network.

3. If the problem persists, restore the backup, or re-

install system software (see

“Installing System

Software” on page 80

). Corrupt system software

may cause the system to hang.

4. If the rest of the network is functioning properly

and the problem persists, replace the mother-
board.(see

“Replacing the motherboard” on page

)

Printing

NOTE:

Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print
a color Test Page to make sure that the printer does not need servicing or adjusting.

Test Page fails to print.

The printer is not ready to print.

Make sure that the printer is turned on and ready to
print.

A problem exists with the connection between
the

imagePRESS Server

and the printer.

1. If the problem persists:

• Recycle power on the printer.
• Recycle power on the

imagePRESS Server

by shutting down through the Functions
menu, waiting 10 seconds, and then power-
ing the

imagePRESS Server

back on.