Canon imagePRESS Server G250 V2 Service Manual Download Page 5

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Contents

1. Introduction...................................................................................................... 1

Introduction..........................................................................................................................................2

About the

imagePRESS Server

..............................................................................................................2

About this document..............................................................................................................................2
How the

imagePRESS Server

operates..................................................................................................3

Before you service the

imagePRESS Server

...........................................................................................3

Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 4

Specifications...................................................................................................................................... 7

2. Using the

imagePRESS Server

...................................................................... 10

Using the

imagePRESS Server

.........................................................................................................11

Starting, shutting down, rebooting, and restarting the

imagePRESS Server

.............................................11

3. REPLACING PARTS.......................................................................................14

Replacing Parts.................................................................................................................................15

Overview............................................................................................................................................ 15
Accessing the

imagePRESS Server

..................................................................................................... 18

Checking

imagePRESS Server

internal connections..............................................................................19

Removing and replacing

imagePRESS Server

components................................................................... 20

Restoring

imagePRESS Server

functionality after service...................................................................... 44

4. INSTALLING SYSTEM SOFTWARE.............................................................. 46

Installing System Software................................................................................................................47

5. TROUBLESHOOTING.....................................................................................68

Troubleshooting.................................................................................................................................69

Troubleshooting process......................................................................................................................69
Cleaning the

imagePRESS Server

....................................................................................................... 77

Troubleshooting information.................................................................................................................78

Contents

Summary of Contents for imagePRESS Server G250 V2

Page 2: ...ademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Apple AppleTalk Bonjour iPad iPhone iPod touch Mac OS X and Safari are trademarks of Apple Inc Microsoft Windows Windows Vista Windows Server Internet Explorer Microsoft Edge Excel and PowerPoint are either registered trademarks or trademarks of Microsoft Corporation i...

Page 3: ...s The following symbols are used throughout this Service Manual Symbols Explanation Symbols Explanation Check 1x Remove the claw Check visually 1x Insert the claw Check a sound Push the part 1x Disconnect the connector Connect the power cable 1x Connect the connector Disconnect the power cable 1x Remove the cable wire from the cable guide or wire saddle Turn on the power 1x Install the cable wire ...

Page 4: ...gnal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms ...

Page 5: ...g shutting down rebooting and restarting the imagePRESS Server 11 3 REPLACING PARTS 14 Replacing Parts 15 Overview 15 Accessing the imagePRESS Server 18 Checking imagePRESS Server internal connections 19 Removing and replacing imagePRESS Server components 20 Restoring imagePRESS Server functionality after service 44 4 INSTALLING SYSTEM SOFTWARE 46 Installing System Software 47 System software inst...

Page 6: ...ower Plug to an Outlet 81 Securing Space for Installation 81 Checking the Contents 81 Installation Outline Drawing 82 Installation Procedure 83 Installing the Open I F PCB 83 Installing the imagePRESS Server 85 Settings After Installation 91 Setting of the Display Range of the Web Browser 91 Settings After Installation 91 Checking the Operation After Making the Settings 92 Connecting to the Networ...

Page 7: ...Introduction 1 Introduction 2 Specifications 7 ...

Page 8: ...e 1 imagePRESS Server About this document This service document describes how to install imagePRESS Server system software and how to service the imagePRESS Server hardware It is not intended for customer use Information about the printer network remote computers software applications and imagePRESS Server operating system is not included in this document Illustrations In this document illustratio...

Page 9: ...ta during printing The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board The raster data is sent to the printer which then renders the image on paper at maximum speed Before you service the imagePRESS Server...

Page 10: ...strator Do not assign an IP address to the imagePRESS Server Only the site administrator should assign an IP address to a network device including the imagePRESS Server If you enter an incorrect IP address for the imagePRESS Server errors may occur on connected devices Handling boards When handling a printed circuit board do not bend it Hold it by opposing edges rather than by the corners Handling...

Page 11: ...er is most likely not static free and electrostatic discharge could occur Do the following to avoid damage due to electrostatic discharge Work on a grounded antistatic mat Wear an antistatic wristband attached to the same location as the antistatic mat Before you remove an electronic component from the shipping box touch a metal area of the printer to discharge static from your body After you remo...

Page 12: ...The power supply cord is used as the main disconnect device Ensure that the power outlet is located installed near the equipment and is easily accessible Lithium battery notice CAUTION There is a danger of explosion if the battery is replaced with an incorrect type Replace a battery only with the same type recommended by the manufacturer Dispose of used batteries according to local regulations Sho...

Page 13: ...Mobile Printing Port9100 SNTP 802 1X DHCP DNS NTP Direct Print format PDF1 7 EPS TIFF6 JDF1 4 JMF OP VDP FreeForm v1 v2 1 Fiery Print Controller Standard Features Fiery Command WorkStation6 Paper Catalog Fiery Spot On Fiery Re mote Scan Fiery Hot Folders Virtual Printers Fiery Print Controller Options Fiery Impose Fiery Compose Fiery Impose and Compose Productivity Package Web Activate Include Fie...

Page 14: ...se 6 0 0 15 Win Mac Command WorkStation 6 5 0 32 Win Mac Fiery Remote Scan 6 7 0 25 Win Mac Hot Folder 4 01 0 09 Win EFI Printer Delete Utility 3 4 0 10b Mac Fiery Software Uninstaller 1 9 0 11 Checking the Service Mode of Connection Engine When connecting imagePRESS Server it is necessary to select the engine service mode COPIER OPTION INT FACE IMG CONT to 3 When the controller is connected the a...

Page 15: ...ocking the HDD HDD of imagePRESS Server is Encryption If the motherboard has been replaced Unlocking the HDD so that data in the HDD can be accessed Unlocking the HDD go to WebTools and enter Fiery password 1 Obtaining the Fiery Password Default Fiery Server Configuration RIP BIOS setup ID see Fiery password How to obtain the Fiery password on page 8 NOTE If the administrator has selected Configur...

Page 16: ...Using the imagePRESS Server 2 Using the imagePRESS Server 11 ...

Page 17: ...ain power switch The imagePRESS Server will automatically turns on as the printer warms up If it has been enabled in Setup the imagePRESS Server Start page will also print automatically when the imagePRESS Server is ready for use NOTE If the imagePRESS Server does not start up within 15 minutes see the Startup section of Table Table 1 Causes and solutions when printer does not print on page 77 To ...

Page 18: ...rrow at the lower right 3 From the printer touch panel select Fiery Tools Restart Server Reboot Server Figure 3a The imagePRESS Server Tools menu To restart the imagePRESS Server 1 Make sure that the imagePRESS Server is not receiving processing or printing jobs 2 From the printer control panel press the Home button If the Fiery icon does not appear on the copier touch panel press the arrow at the...

Page 19: ...3 From the printer touch panel select Fiery Tools Restart Server Figure 3b The imagePRESS Server Tools menu 2 Using the imagePRESS Server 13 ...

Page 20: ...REPLACING PARTS 3 Replacing Parts 15 ...

Page 21: ...connector panel and LED diagnostic codest on page 17 Accessing the imagePRESS Server Accessing the imagePRESS Server on page 18 Cable connections Checking imagePRESS Server internal connections on page 19 Removing and replacing imagePRESS Server components Removing and replacing imagePRESS Server components on page 20 IMPORTANT When performing the procedures described in this chapter see Tools you...

Page 22: ...Chassis cover 2 Printer interface board 3 CPU cooling assembly 4 4GB DIMM 5 3 3GHz CPU 6 Security chip 7 Battery 8 Motherboard 9 500GB SATA HDD hard disk drive 10 HDD bracket 11 Chassis fan 12 Chassis fan guard 13 Service board 14 HDD SATA data cable 15 10 pin power button cable 16 Service board cable 3 REPLACING PARTS 16 ...

Page 23: ...nector panel No Name 1 Type A USB2 0 ports x2 2 Type A USB2 0 ports x2 3 Type A USB3 0 ports x2 4 Printer interface connector 5 Power connector 6 Network port Upper RJ 45 7 Crossover Ethernet connector 8 Duct 9 Power switch During startup the imagePRESS Server advances through a standard diagnostic sequence Each diagnostic code flashes rapidly on the LED display during this sequence until the imag...

Page 24: ...autions on page 4 To access the imagePRESS Server 1 Make sure that the imagePRESS Server is not receiving processing or printing any jobs 2 Make sure that the printer is not in use and power off the printer using the main power switch on the front Wait for the printer and the imagePRESS Server to power off completely 3 Move the imagePRESS Server power switch to the OFF O position 4 Remove all exte...

Page 25: ...S Server on a flat surface so that the internal components are facing up 3 Make sure that the battery is properly installed see Battery on page 23 4 Inspect the HDD data cable to make sure that it is intact and connected to the SATA0 connector on the motherboard see Motherboard jumpers on page 25 NOTE The imagePRESS Server will not boot up if the HDD data cable is connected to any other SATA conne...

Page 26: ...otherboard 3 HDD data cable HDD data connector SATA0 connector on motherboard 4 Service board cable Service board connector Port 80 Header EFI GPIO Header connector on mother board J4 5 CPU fan cable CPU fan CPUFAN connector on motherboard CPU FAN J16 6 Chassis fan cable Chassis fan FRONT FAN connector on motherboard J30 Removing and replacing imagePRESS Server components Before replacing costly c...

Page 27: ...en the imagePRESS Server and the printer The printer interface board processes the image data and sends it to the printer through the printer interface cable It is installed in PCIE x16 slot on the motherboard IMPORTANT Make sure that the switch on the printer interface board is positioned to 1 3m side of the switch 2 3 4 1 Figure 9 Printer interface board No Name 1 Switch positioned to 1 3m 2 Pri...

Page 28: ...ter interface board to the chassis Insert the mounting screw through the chassis and into the hole on the board mounting bracket see To remove the printer interface board on page 21 Tighten the screw completely 3 Connect one end of the 10 pin power button cable to J351 connector on the printer interface board Connect the other end to the J11 connector on the motherboard The cable connector is keye...

Page 29: ...ault jumper settings on the imagePRESS Server motherboard as well as procedures for removing and replacing the motherboard If you are replacing the motherboard with a new one ask the site administrator for the Fiery ID to unlock the Fiery User Data Encryption see How to obtain the Fiery password on page 8 By unlocking the encryption the new motherboard can read the necessary information and user d...

Page 30: ...nbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat tillverkaren Kassera använt batteri enligt fabrikantens instruktion CUIDADO Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto Sustituya ...

Page 31: ... Enter The IP address is listed under the Network Setup section of the imagePRESS Server Configuration page 2 In WebTools click the Configure tab 3 Type the administrator account in User name and the corresponding password in Password then click Log In You can enter Administrator or admin for the administrator account name On the Fiery Server Configuration page look for ID in the BIOS Setup sectio...

Page 32: ...B3 0 ports x2 9 Type A USB2 0 connector x2 10 Type A USB2 0 ports x2 Network port RJ 45 11 CPU and cooling assembly MS Mounting screws 12 24 pin power connector J24 13 4 pin power connector PWRCONN1 14 CPU fan connector CPU FAN J16 15 FRONT FAN connector J30 16 Service board connector Port 80 Header EFI GPIO Header J4 MS Mounting screws NOTE Any connectors not listed are not used Removing the moth...

Page 33: ...e the printer interface board on page 21 3 Remove the following cables attached to the motherboard Chassis fan cable HDD data cable 4 pin power cable 24 pin power cable Service board cable 10 pin power button cable For the location of each connector on the motherboard see To check cable connections on page 19 To remove the motherboard IMPORTANT Follow standard ESD and other safety precautions when...

Page 34: ...ou are replacing the motherboard with a new motherboard remove the following from the old motherboard DIMM see DIMM on page 22 CPU see CPU and CPU cooling assembly on page 32 Security chip see Transferring the security chip on page 28 Transferring the security chip Transferring the security chip from the old motherboard to the new motherboard ensures that all customer purchased software options ar...

Page 35: ...e socket Make sure not to put stress on surrounding components IMPORTANT Do not rock the chip from side to side when removing it from the socket Doing so may result in permanent damage to the security chip 1 2 Figure 15 Removing the security chip from the motherboard No Name 1 Security chip 2 Motherboard 3 Inspect the security chip and carefully straighten any bent pins with needlenose pliers 3 RE...

Page 36: ... the motherboard 1 If you are installing a new motherboard do the following Remove the security chip from the old motherboard and install it onto the new motherboard see Transferring the security chip on page 28 Install the DIMM s from the old motherboard onto the new motherboard see DIMM on page 22 Install the CPU from the old motherboard onto the new motherboard see CPU and CPU cooling assembly ...

Page 37: ...each screw before completely tightening any one screw Do not overtighten the screws doing so could damage traces on the motherboard Now you are ready to replace the remaining motherboard components to complete the motherboard installation To replace motherboard components 1 Replace the following cables to the motherboard see To check cable connections on page 19 10 pin power button cable Connect o...

Page 38: ... to try the Fiery password After all the attempts fails you will need to select to delete all data to restore to the factory default 4 Follow the on screen instructions to unlock the HDD After unlocking the HDD restart the Fiery server CPU and CPU cooling assembly The CPU is installed in a socket on the motherboard Before removing the CPU from its socket remove the motherboard from the chassis see...

Page 39: ...erver as described on Accessing the imagePRESS Server on page 18 2 Remove the motherboard components see To remove motherboard components from the motherboard on page 27 3 Remove the motherboard from the chassis see To remove the motherboard on page 27 Place the motherboard on a flat antistatic surface 4 Remove the CPU fan cable from motherboard connector CPU FAN 3 REPLACING PARTS 33 ...

Page 40: ...cooling assembly to the motherboard Partially loosen all the screws before loosening any one screw all the way Lift the cooling assembly off the CPU socket and set it aside 1 2 Figure 19 Removing the CPU cooling assembly No Name 1 Screw 1 of 4 2 Loosen each screw to this position 6 Unlock the CPU socket lever and raise it into the open position flex the lever away from the retention post and then ...

Page 41: ...cooling assembly on an existing CPU clean the contact surface of the CPU to remove any old thermal compound residue A thermal pad is preinstalled on the underside of the new CPU cooling assembly IMPORTANT Be sure to remove all thermal compound residue from the surface of the CPU It may help to scrape all the residue off the surface using the flat edge of a nonconductive tool Then use a lint free c...

Page 42: ...ve material that may be covering the surface of the thermal pad Otherwise the CPU may overheat Align the four screws with the four screw posts Tighten the screws Partially tighten all the screws before tightening any one screw all the way 8 Connect the CPU fan cable to the motherboard connector CPU FAN The cable connector is keyed to fit only one way Make sure that the connector on the cable is se...

Page 43: ... to fit in the connector only one way 5 Connect the free end of the service board cable to connector Port 80 Header EFI GPIO Header J4 on the motherboard The cable is keyed to fit in the connector only one way 6 Make sure that the service switches are set to the OFF position both switches are away from ON See imagePRESS Server connector panel and LED diagnostic codest on page 17 7 Reassemble the i...

Page 44: ...of 4 2 Chassis fan 4 If you are removing the chassis fan in order to replace it with a new one remove the fan guard from the face of the fan see below figure To remove the plastic rivets that secure the fan guard to the fan use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers or a pair of pliers Set aside the fan guard an...

Page 45: ... should face the motherboard and the fan cable should reach its connector on the motherboard 4 Align the four holes on the fan with the four holes in the chassis and replace the four rivets that secure the fan to the chassis see below figure Hold the fan firmly against the chassis and push each rivet all the way until it snaps into the locked position Make sure that the fan is tightly secured to t...

Page 46: ...rews that attach the power supply duct to the chassis Remove the remaining two screws Set the screws aside so that you can replace them later 7 Gently lift the power supply out of the chassis 2 1 Figure 26 Removing the power supply No Name 1 Power switch 2 Screw 1 of 4 To replace the power supply 1 If you are replacing the power switch locate the new power switch included with the replacement powe...

Page 47: ...n page 47 Proper handling IMPORTANT Improper handling can damage the HDD Handle the HDD with extreme care Use standard ESD precautions when grounding yourself and the imagePRESS Server Keep magnets and magnetic sensitive objects away from the HDD Do not remove the screws on top of the HDD Loosening these screws voids the warranty Never drop jar bump or put excessive pressure on the HDD Handle the ...

Page 48: ...D assembly to release its lower edge from the mounting posts in the chassis and then remove the HDD assembly from the chassis 1 2 Figure 27 Removing the HDD assembly No Name 1 Screw 1 of 2 2 HDD assembly 3 REPLACING PARTS 42 ...

Page 49: ... bump the HDD Do not touch the HDD with magnetic objects or place magnetic sensitive items near the HDD 2 Place the HDD inside the HDD bracket and align the two holes on either side of the HDD with the holes in the bracket Position the HDD inside the HDD bracket as shown in To remove the HDD on page 41 3 Replace the four screws that attach the bracket to the HDD Make sure that you use the same scr...

Page 50: ...secured with a tie wrap IMPORTANT Improper connection of the internal power cables can damage the imagePRESS Server Checking imagePRESS Server internal connections on page 19 which includes To reinstall and verify the imagePRESS Server on page 44 2 Replace the cover on the imagePRESS Server Make sure that all cables are fully inside the chassis before you replace the cover Slide the cover until it...

Page 51: ...e the date and time in Setup see To configure the system date and time on page 25 8 Before you leave the customer site verify the imagePRESS Server operation Connect the imagePRESS Server to the network see imagePRESS Server connector panel and LED diagnostic codest on page 17 Ask the site administrator to check the Setup options see Configuration and Setup 3 REPLACING PARTS 45 ...

Page 52: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 47 ...

Page 53: ... the network administrator Fonts Installing system software deletes all fonts that the customer has installed on the imagePRESS Server Only resident fonts are restored during system software installation Use Command WorkStation to reinstall additional fonts To determine which additional fonts were downloaded to the imagePRESS Server ask the site administrator to print the Font List before you form...

Page 54: ...ly an Administrator can access Paper Catalog Setup 1 Click the Export icon and choose Export All If you want to export only some of the media entries you can select multiple entries in the Export Selected You can Shiftclick to select sequential entries or Ctrl click to select nonsequential entries 2 Navigate to a location on your computer or network where you want to save the ex ported database fi...

Page 55: ...ork as the imagePRESS Server and open a Web browser window NOTE Request the permission from the network administrator before you connect your computer to the network 2 In the URL field of the browser type the IP address or server name of the imagePRESS Server and press Enter to access WebTools The IP address and server name are listed on the Configuration page 3 In WebTools click the Configure tab...

Page 56: ...ltiple entries in the Export Selected You can Shiftclick to select sequential entries or Ctrl click to select nonsequential entries 2 Navigate to a location on your computer or network where you want to save the exported database file 3 Enter a name for the database file and then click Save To access the Fiery System Restore from Command WorkStationk 1 Start Command WorkStation and login to the im...

Page 57: ...g from a bootable USB flash drive on page 52 for booting from the bootable device Bootable device is used for system restoration when a hardware failure occurs NOTE The minimum size required for the USB flash drive depends on the actual size of the backup file You can determine the size of the backup file by checking the Estimated size field in the Create USB Backup dialog box Prepare a USB flash ...

Page 58: ...ss of the imagePRESS Server to download the imagePRESS Server system software Any Windows computer with Windows 8 or Windows 10 NOTE Security of PC may not be maintained when using Windows OS that Microsoft had ended support to It may become more vulnerable to security risks when installing system software on USB devices by FIB Fiery Installer Builder When installing the system software make sure ...

Page 59: ...imagePRESS Server system software stored on a network location To download and install the Fiery Installer Builder 1 From your web browser access fiery efi com FIB 2 Sign in to the EFI Sales Portal If you do not have an account at EFI Sales Portal click Register now to create an account Activate your account using the activation link received in your mailbox and then Sign in Dashboard Analyst Serv...

Page 60: ...also click Start EFI Fiery Installer Builder IMPORTANT Do not exit the Fiery Installer Builder before it completes the startup process Exiting the Fiery Installer Builder at the startup process may cause a problem 2 If you are starting the Fiery Installer Builder for the first time the Select location window appears Specify the folder that you want to use to store the system software files You can...

Page 61: ...yet 4 Click Add 5 At the Login the EFI Portal window enter your EFI Sales Portal account credentials and click Login Proceed to step 6 If you do not have the EFI Sales Portal account information click connect Fiery link and then log in to the imagePRESS Server by using the following procedure 4 INSTALLING SYSTEM SOFTWARE 55 ...

Page 62: ...assword of the administrator and click Next NOTE Default User name and Password User name Admin Password Fiery password See How to obtain the Fiery password on page 8 Contact the site administrator for the administrator s account information 6 At the Select a Brand window select Canon and click Next 4 INSTALLING SYSTEM SOFTWARE 56 ...

Page 63: ...C710CA 1 The Optional product imagePRESS Server G250 will be the equivalent to the Optional product imagePRESS Server G250 V2 0 when imagePRESS Server G250 V2 0 on the Select a Product is installed 2 The firmware of imagePRESS C910 C810 C710CA needs to be updated to the latest version that supports imagePRESS Server G250 V2 0 8 At the Select a Build window select the latest build and click Next 9 ...

Page 64: ...uired to prepare the USB flash drive is 25 to 30 minutes Using the prepared USB flash drive you can install the system software to an existing HDD on the imagePRESS Server To prepare the USB flash drive 1 Attach the USB flash drive to an USB 3 0 port on your computer NOTE Due to Windows file system restriction the maximum size of the USB flash drive you can use is 32GB The minimum size required is...

Page 65: ...4 From the Prepare action pull down menu select Prepare USB Flash drive and click Next imagePRESS Server G250 V2 0 Click NEXT 4 INSTALLING SYSTEM SOFTWARE 59 ...

Page 66: ... when you format the USB flash drive Make sure that no valuable data is stored on the device NOTE It may take approximately 30 to 40 minutes to format the USB flash drive and load the files on to the drive Do not interrupt the operation 6 Once the preparation is done safely disconnect the USB flash drive from the computer You can use this USB flash drive as a source for system software installatio...

Page 67: ...external cables from the imagePRESS Server except the power cable and the printer interface cable NOTE Be sure to leave the power cable connected between the imagePRESS Server and the power outlet 8 Flip the service switches to boot mode set the switch 1 to ON switch 2 to OFF NOTE The LED display is mounted in upside down orientation 1 2 3 4 Figure 30 Service switches on the imagePRESS Server No N...

Page 68: ... you press the Fiery icon on the printer touch panel before the imagePRESS Server finishes the startup process TCP connect error appears on the printer touch panel Press OK to return to the Home screen and wait until the imagePRESS Server reaches Idle Wait approximately 15 minutes longer for the imagePRESS Server to start up and print Start page 18 If you saved a configuration file earlier restore...

Page 69: ...s contain a list of any installed options and a record of the customer s current Setup configuration 3 Power on the Windows computer and do the following NOTE Start the Fiery Installer Builder Double click the Fiery Installer Builder icon on the desktop or you can also click Start EFI Fiery Installer Builder Close all the software applications except the Fiery Installer Builder Make sure that the ...

Page 70: ...11 8 Remove all external cables from the imagePRESS Server except the power cable NOTE Be sure to leave the power cable connected between the imagePRESS Server and the power outlet 9 Flip both of the imagePRESS Server service switches to the Service ON position 1 2 Figure 31 Flipping the imagePRESS Server service switches No Name 1 Flip the service switches from Normal OFF position 2 to Service mo...

Page 71: ...ssover cable 11 Switch on the Host Machine and confirm that the imagePRESS Server becomes ON Wait approximately 15 seconds for the imagePRESS Server to start up and show 00 on the LED display 12 In the Select a Network Adapter window of the Fiery Installer Builder select the network connection that is corresponding to the network port that you attached the Ethernet cable to and then click Next 4 I...

Page 72: ...ESS Server will shut down automatically 13 Flip both of the imagePRESS Server service switches to the Normal OFF position 2 1 Figure 32 Flipping the imagePRESS Server service switches No Name 1 Flip the service switches from Service ON position 2 to Normal mode OFF position 14 Disconnect the Ethernet cable from the imagePRESS Server network port and the Windows computer 15 Reconnect all the cables...

Page 73: ...ersion of system software be sure to reinstall all software patches that were previously installed on the imagePRESS Server For a list of installed patches see the Configuration pages that you printed earlier If you installed an upgraded version of system software for example version 1 0 to version 2 0 contact your authorized service support center for a list of valid software patches Some or all ...

Page 74: ...TROUBLESHOOTI NG 5 Troubleshooting 69 ...

Page 75: ...ers to which it is connected as well as information on several printing problems Where problems occur The imagePRESS Server is a built in print server for the printer Problems may occur in one of the following areas The imagePRESS Server or the printer The printer interface between the imagePRESS Server and the printer The printer interface between the imagePRESS Server and computers that print to...

Page 76: ...nections and verified system components 6 If the problem persists see the code symptom and suggested actions in the following pages 00 When the imagePRESS Server is Idle and in Operational mode the LED display shows 00 If the LED display shows 00 but the system is not functioning properly one or more of the following may be the cause of the prob lem Faulty connection between the image PRESS Server...

Page 77: ...er supply fan you may need to replace a faulty power supply 5 Replace the motherboard 6 Replace the CPU 7 Replace the printer interface board imagePRESS Server starts up but the Fiery screens on the printer touch panel are unavailable for more than 15 mi nutes One of the following Printer interface firmware has been up graded and a system reboot is required Faulty connection between the image PRES...

Page 78: ...issing or faulty DIMM s DIMM instal led in wrong slot or faulty DIMM con nections Faulty hard disk drive Overheated or faulty CPU Faulty motherboard 1 Check that the DIMM is installed in the correct slot DIMM A0 DIMM on page 22 2 Reseat to remove any oxidation on the connector 3 Reseat the cables to the hard disk drive 4 Replace the hard disk drive cable 5 Replace the hard disk drive 6 Make sure t...

Page 79: ... installer cannot write to the hard disk drive 4 If the above actions do not work replace the hard disk drive The LED on the im agePRESS Server shows error codes EE 45 EE 45 Failed to install bootloader 1 Use another computer with an external connection to format the hard disk drive if the installer cannot write to the hard disk drive 2 If the above actions do not work replace the hard disk drive ...

Page 80: ... type 3 If the network cable is the correct type and is properly con nected to the imagePRESS Server connect a new network cable to the imagePRESS Server 4 Request that the network administrator check other devices on the network If other devices are not functioning there could be a problem with the network 5 Replace the motherboard Scanning Problems with scan ning or sending files Loose incorrect...

Page 81: ...companies the printer File or application problem 1 Print a different color test page from another application 2 If the quality of the test page is good there may be a file or application problem Out of calibration or calibration information curves on the active partition are corrupted 1 If you suspect that a custom calibration setting is causing the problem reset the calibration setting to its de...

Page 82: ... see the service docu mentation that accompanies the printer If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network request that the site administrator do the following Check all printer components of the network including cables connectors terminators network adapter boards and network drivers Activate the network and use it...

Page 83: ...tween the imagePRESS Server and the printer connected Make sure that the printer interface cables are completely and correctly connected to the printer and the imagePRESS Server Is the specified paper loaded Load the specified paper in any of the input trays Can you print a Test Page from the printer driver If you cannot print the Test Page the printer may be out of order You may need to service t...

Page 84: ... outside of the chassis 2 CPU fans use air dust blower After completing the cleaning reassemble the imagePRESS Server and verify its functionality see To reinstall and verify the imagePRESS Server on page 44 Troubleshooting information You can collect the troubleshooting information when a printing or processing error occurs The information can be sent to support department of your sales company f...

Page 85: ...on the imagePRESS Server during the same time period b Optional To include the raster in the report select Rasters The raster can be useful to include if the file is not processed correctly However it may exceed the allowed size of the report In this case it may be useful to provide it separately c Optional To include color profiles in the report select Color Profiles Color profiles can be useful ...

Page 86: ...INSTALLATION PROCEDURE 6 Before Connection 81 Installation Procedure 83 Settings After Installation 91 ...

Page 87: ...he host machine and disconnect the power plug from the outlet WARNING If performing work without disconnecting the power plug of the host machine it may cause electrical shock If disconnecting the power plug without turning OFF the main power it may cause damage of the machine When turning OFF the main power follow the below procedure 1 Turn OFF the main power switch of the host machine 2 The disp...

Page 88: ...raight Ethernet Cable 3 0 m for network connection Cross Ethernet Cable Use 6 of them Binding M4x8 Screw with Toothed Washer 4x Stepped Screw M4x9 2x Europe x 2 USA x 1 Others Including guides Installation Outline Drawing 6 INSTALLATION PROCEDURE 82 ...

Page 89: ...nstalling the Open I F PCB 1 4x 2 1x 3 2x 4 NOTE Ask the user to keep the removed Face Cover 2x NOTE The removed screws will be used in step 8 5 1x 1x NOTE The removed screws will be used in step 8 6 INSTALLATION PROCEDURE 83 ...

Page 90: ...ill be used in step 8 7 1x M3x6 8 NOTE Use the screws removed in steps 4 5 and 6 M3x6 6x 1x 2x 9 CAUTION Uniformly push in the Main Controller PCB 2 with both hands until it stops Install the Main Controller PCB 2 while paying attention not to trap cables 6 INSTALLATION PROCEDURE 84 ...

Page 91: ...o perform the work in the order from 1 to 5 in the figure because the connector of the Main Controller PCB 2 may not be connected 2x 11 NOTE The other end of the Interface Cable will be connected in Installing the imagePRESS Server 2x 12 CAUTION When installing the Box Left Cover be careful not to trap cables 4x Installing the imagePRESS Server 1 2x 6 INSTALLATION PROCEDURE 85 ...

Page 92: ...step 1 and install it in the direction of the arrow 1x TP M3x6 3 NOTE Hook the Support Plate to the screw left side loosened in step 1 and install it in the direction of the arrow 1x TP M3x6 4 NOTE Tighten the 2 screws loosened in step 1 2x 6 INSTALLATION PROCEDURE 86 ...

Page 93: ...ep 7 7 NOTE Use the 4 screws removed in steps 6 CAUTION Be sure to install it in the correction direction 4x 8 NOTE Hook the imagePRESS Server to the 2 Stepped Screws M4x9 tightened in step 5 to install it Binding M4x8 Screw with Toothed Washer 4x 6 INSTALLATION PROCEDURE 87 ...

Page 94: ...9 10 11 2x 1x 12 1x Cross Ethernet Cable 1x 6 INSTALLATION PROCEDURE 88 ...

Page 95: ...cation area of installation Make sure not to leave unused power cord at the site 2x 1x 16 Connect the power plug to the outlet of the host machine 17 Connect the power plug to the outlet of the imagePRESS Server CAUTION Be sure to use an outlet of a system different from that of the host machine 18 After turning ON the imagePRESS Server power turn ON the main power switch of the host machine 19 Wh...

Page 96: ...20 Turn ON the main power switch of the host machine again 21 Check that the value of the following service mode is 465 COPIER OPTION INT FACE CNT TYPE 6 INSTALLATION PROCEDURE 90 ...

Page 97: ...tallation 1 Select Fiery from the main menu on the host machine s LCD 2 Select Login to log in as a system administrator Input of password A password input screen is displayed at the time of installation Entering Fiery password in the password field displays the setting screen NOTE On the Fiery Server Configuration page look for ID in the BIOS Setup section The alphanumeric characters in the ID fi...

Page 98: ... even if there is no change The setting will not be completed unless Save Changes is pressed 5 Press Exit Setup after all settings are completed 6 The confirmation screen will appear and then press Reboot Now 7 The imagePRESS Server will be restarted approx 10 min Checking the Operation After Making the Settings Output Test Page and Configuration by the following procedure and check the connection...

Page 99: ... logo then press Info Print Pages Configuration 3 Select Info Print Pages PS Test Page 1 2 3 4 Press Yes Connecting to the Network Ask the network administrator to connect to the network make settings and output the test print Refer to Configuration and Setup in User s Manual for details of checking work Executing Image Quality Adjustment Execute the image quality adjustment shown below at install...

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Canon imagePRESS Server G250 V2, Service Manual

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Summary of Contents for imagePRESS Server G250 V2

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