Canon imagePASS-P1, Service Manual, Page: 54 / 70

Symptom Possible cause Suggested action
Print quality is poor
Problem with the printer Test the printer and service, if necessary (see the service doc-
umentation that accompanies the printer).
Out of calibration or calibration informa-
tion/curves on the active partition are cor-
rupted 1. If you suspect that a custom calibration setting is causing
the problem, reset the calibration setting to its default
measurements: In Command WorkStation > Device Cen-
ter > General > Tools, click Manage. Calibrator opens.
In Calibrator, select the calibration setting that you suspect
is causing the problem, and then click View Measure-
ments.
Click Reset to Default Measurements, and then click Yes
to confirm. If resetting to default calibration does not solve
the problem, you may need to service the printer.
2. If restoring default measurements fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate the
imagePASS. For details, see Color Printing, which is part
of the user documentation set.
3. If the problem persists after recalibration, the calibration
information on the hard disk drive may be corrupt. Reinstall
system software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to re-
place the hard disk drive.
Pages come out blank, or
tinted with green or some
other color Loose cable connection between the im-
agePASS and the printer 1. Check again the printer interface cable and connection at
the imagePASS and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
Problem with the printer Test the printer and service, if necessary (see the service doc-
umentation that accompanies the printer).
If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network, request
that the site administrator do the following:
• Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.
NOTE:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the
imagePASS. Problems may also arise when printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a imagePASS malfunction. The customer’s
site administrator can eliminate many printing problems without requiring you to make a service call. The site administrator deals
with:
• Error conditions on the printer
• Network connection problems that result in the printer not appearing in the list of printers on the customer’s computers
NOTE:
If the printer does not appear in the list of printers on the network, there may be another device on the network with the same
IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer description files
5. TROUBLESHOOTING
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