Canon imagePASS-P1, Service Manual, Page: 53 / 70

Symptom Possible cause Suggested action
Test page fails to print
There is a problem with the connection
between the imagePASS and the printer 1. Make sure that the imagePASS LED is lit. If not, press the
power switch to turn on the imagePASS.
2. Power off/on the printer.
3. Make sure the network and scanning options are available
from the printer touch panel.
4. Check again that the printer interface cable is present and
properly connected to the imagePASS and the printer.
5. Check again that the printer interface board is present and
properly connected to the motherboard.
6. Replace the printer interface cable.
7. Replace the printer interface board.
8. If the problem persists, you may need to service the printer.
Corrupted system software Reinstall system software.
Faulty hard disk drive Replace the hard disk drive. If replacing the hard disk drive does
not correct the problem, make sure you install the old hard disk
drive back into the imagePASS.
imagePASS appears in the
list of printers on the cus-
tomer's workstation, but
certain jobs do not print PostScript error Make sure that Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePASS output.
Application problem 1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the imagePASS
and the workstation is working by downloading a test page
from the workstation or printing a simple file, such as a text
file.
3. Resend the problem file.
Configuration page is com-
pletely or mostly blank • Missing, incorrect, or faulty DIMM(s)
• Corrupted system software 1. Check the DIMM(s) and reseat them to remove any oxi-
dation on the connectors.
2. Reinstall system software.
3. Replace the motherboard.
A print job stalls or stops af-
ter one or a few pages PostScript or application error 1. Cancel the imagePASS print job.
2. If this fails to clear the problem, power off/on the printer.
Missing, incorrect, or faulty DIMM(s), or
faulty DIMM connections 1. Power off the imagePASS; check for missing DIMMs and
reseat the DIMMs to remove any oxidation on the connec-
tors.
2. Replace the motherboard.
Color quality is not consis-
tent Problem with the printer Test the printer and service, if necessary (see the service doc-
umentation that accompanies the printer).
File or application problem 1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file
or application problem.
Out of calibration or calibration informa-
tion/curves on the active partition are cor-
rupted 1. If you suspect that a custom calibration setting is causing
the problem, reset the calibration setting to its default
measurements: In Command WorkStation > Device Cen-
ter > General > Tools, click Manage. Calibrator opens. In
Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes
to confirm. If resetting to default calibration does not solve
the problem, you may need to service the printer.
2. If restoring default measurements fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate the
imagePASS. For details, see Color Printing, which is part
of the user documentation set.
3. If the problem persists after recalibration, the calibration
information on the hard disk drive may be corrupt. Reinstall
system software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to re-
place the hard disk drive.
Print quality is poor Missing or outdated printer description file Make sure that the appropriate printer description file is instal-
led. For information about printer files, see Printing, which is part
of the user documentation set.
Application cannot find the appropriate
printer description file
5. TROUBLESHOOTING
48