Canon imagePASS-P1, Service Manual, Page: 52 / 70

Symptom Possible cause Suggested action
The LED on the image-
PASS shows error codes
EE -> 44.-> EE -> 44.... The USB device may have a corrupted
image file, or your hard disk drive cannot
be accessed. 1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to for-
mat the hard disk drive, if the installer cannot write to the
hard disk drive.
4. If the above actions do not work, replace the hard disk
drive.
Network
If you suspect a network problem, keep in mind the following:
• If the imagePASS does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors. For additional information, see
Configuration and Setup, which is part of the user documentation set.
Unable to connect to the
network; or neither LED on
the 10/100/ 1000BaseT
network connector is lit One of the following:
• Wrong cable. Do not use a crossover
cable.
• Wrong port. Do not use the printer
port. The printer port is reserved for
the printer and for installing system
software from a PC.
• Faulty network cable or connection
• Faulty network
• Faulty Ethernet port on the mother-
board
1. Make sure that the network cable is the correct type and
connected to the designated LAN port on the imagePASS
connector panel.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network
Setup.
5. Request that the network administrator check other devi-
ces on the network. If other devices are not functioning,
there could be a problem with the network.
6. If the rest of the network is functioning properly and the
problem persists, replace the motherboard.
System starts up slowly
(seems to hang) and the
Configuration page dis-
plays an error on the "IPAd-
dress" line under "Network
Setup" One of the following:
• Normal behavior System is search-
ing for a nonexistent DHCP server.
DHCP is enabled by default on the
imagePASS, but the customer's net-
work is not using DHCP.
• If the customer's network is using
DHCP:
• Network cable or connection is
faulty
• Network is faulty
• Faulty Ethernet port on the
motherboard
1. Request that the network administrator change the default
in imagePASS Network Setup.
2. If neither LED on the designated network port is lit on the
imagePASS, check the cable connection to the image-
PASS and the network. Make sure that the cable is the
correct type.
3. If the network cable is the correct type and is properly con-
nected to the imagePASS, connect a new network cable
to the imagePASS.
4. Request that the network administrator check other devi-
ces on the network. If other devices are not functioning,
there could be a problem with the network.
5. Replace the motherboard.
Scanning
Problems with scanning or
sending files
• Loose, incorrect, or missing connec-
tion between the imagePASS and
printer
• The printer does not have an IP ad-
dress
1. Check and reseat the printer interface cable between the
imagePASS and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
Printing
NOTE:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the printer itself does not need servicing or adjusting.
Test page fails to print Print engine is not ready to print 1. Make sure that the printer is powered on and ready to print.
2. Check the printer touch panel for indications or messages
about the printer status.
5. TROUBLESHOOTING
47