Canon imagePASS-P1, Service Manual, Page: 51 / 70

Symptom Possible cause Suggested action
imagePASS remains on for
30 minutes (or longer) after
beginning installation One of the following:
• Service switches are set to the wrong
mode
• imagePASS must be reset
• Faulty USB flash drive
• Faulty hard disk drive cable or hard
disk drive
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
1. Make sure that the imagePASS service switch 1 is set to
ON and service switch 2 is set to OFF. If the service
switches are in the wrong position, power off the image-
PASS, set the switches correctly, power on, and allow the
installation to resume.
2. Power off the imagePASS, wait 10 seconds, and then
power on again.
3. Check the LED on the USB flash drive. If the LED is not
blinking (remains off or solid), the flash drive may be im-
properly seated. Power off the imagePASS, reseat the
flash drive, power on, and then allow the installation to re-
sume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the hard disk drive.
6. Replace the hard disk drive cable.
7. Replace the hard disk drive.
8. Replace the motherboard.
9. Replace the CPU.
During installation, the LED
on the flash drive remains
off or solid (not blinking) One of the following:
• Faulty or improperly seated USB
flash drive
• Faulty motherboard
• Faulty hard disk drive
1. Power off the imagePASS, reseat the flash drive, power
on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
The LED on the image-
PASS shows error codes
EE -> 11.-> EE -> 11.... Failed to retrieve product information. It is
not imagePASS. If the imagePASS is found, the hardware might not have initial-
ized properly to retrieve the product name.
The LED on the image-
PASS shows error codes
EE -> 02.-> EE -> 02.... This is not supported server. Product information is found, but the installer does not support
this product.
The LED on the image-
PASS shows error codes
EE -> 09.-> EE -> 09.... Hard disk drive is missing. Check the imagePASS to verify the hard disk drive installation.
The LED on the image-
PASS shows error codes
EE -> 43.-> EE -> 43.... Failed to format the hard disk drive. Replace the hard disk drive.
The LED on the image-
PASS shows error codes
EE -> 44.-> EE -> 44.... The USB device may have a corrupted
image file, or your hard disk drive cannot
be accessed. 1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to for-
mat the hard disk drive, if the installer cannot write to the
hard disk drive.
4. If the above actions do not work, replace the hard disk
drive.
The LED on the image-
PASS shows error codes
EE -> 45.-> EE -> 45.... Failed to install bootloader. 1. Use another computer with an external connection to for-
mat the hard disk drive, if the installer cannot write to the
hard disk drive.
2. If the above actions do not work, replace the hard disk
drive.
Backup and restore
The LED on the image-
PASS shows error codes
EE -> 21.-> EE -> 21....
Failed to mount hard disk drive partition. The imagePASS is not properly installed. Reinstall the image-
PASS.
The LED on the image-
PASS shows error codes
EE -> 43.-> EE -> 43.... Failed to format the hard disk drive. Replace the hard disk drive.
5. TROUBLESHOOTING
46