Canon imagePASS-P1 Service Manual Download Page 1

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SERVICE

MANUAL

imagePASS-P1

Canon

September 5, 2018
Rev. 1

2018 CANON INC.

CANON imagePASS-P1 Rev. 1 PRINTED IN U.S.A.

Summary of Contents for imagePASS-P1

Page 2: ...g or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual ma...

Page 3: ... door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal me...

Page 4: ... replacing imagePASS components 15 Restoring imagePASS functionality after service 34 4 INSTALLING SYSTEM SOFTWARE 35 Installing System Software 36 System software installation reminders 36 Backing up and restoring the system configuration 36 Installing system software using a USB flash drive 38 Fiery Clone Tool 41 Printing the Configuration pages 41 5 TROUBLESHOOTING 42 Troubleshooting 43 Symptom...

Page 5: ...ng the Contents 55 Check Items when Turning OFF the Main Power 56 Installation Procedure 57 Installing the Open I F PCB 57 Installing the imagePASS 60 Settings After Installation 63 Checking the Operation After Making the Settings 64 Connecting to the Network 65 Contents ii ...

Page 6: ...Introduction 1 Introduction 2 ...

Page 7: ...tall imagePASS system software and how to service the imagePASS hardware It is not intended for customer use Information about the printer network remote computers software applications and imagePASS operating system is not included in this document Illustrations In this document illustrations reflect the version of the imagePASS being shipped at the time of publication Components in illustrations...

Page 8: ...dware installation or parts replacement Before installing or servicing the imagePASS follow general precautions and obtain the correct tools It is strongly recommended that before you service the imagePASS you carefully read all precautions and notices see Precautions on page 3 Also keep in mind that the most common cause of a hardware problem is a faulty or loose connection Before you replace an ...

Page 9: ...emove an electronic component from the shipping box place it face up on a grounded antistatic surface Leave electronic components in antistatic bags until you are ready to use them Do not walk on carpet or vinyl while carrying an electronic component unless it is in an antistatic bag If you remove an electronic component from the printer immediately place it in an antistatic bag Power cable Observ...

Page 10: ...ools and parts ESD wrist grounding strap and antistatic mat Flathead screwdriver 0 1 and 2 Phillips head screwdrivers Needlenose pliers imagePASS documentation including the customer media pack and any related service bulletins IMPORTANT Avoid touching magnetic tools to storage media such as hard disk drives Contact between magnetic tools and magnetic storage media may result in data corruption 1 ...

Page 11: ...Using the imagePASS 2 Using the imagePASS 7 ...

Page 12: ...magePASS Start page will also print automatically when the imagePASS is ready for use NOTE If the imagePASS does not start up within 10 minutes see the Startup section of Symptoms and solutions on page 44 To shut down the imagePASS 1 Make sure that the imagePASS is not receiving processing or printing any jobs 2 Make sure that the printer is not in use 3 Power off the printer using the main power ...

Page 13: ...Figure 3 The imagePASS Tools menu 2 Using the imagePASS 8 ...

Page 14: ...REPLACING PARTS 3 Replacing Parts 10 Restoring imagePASS functionality after service 34 ...

Page 15: ... display codes see Figure 5 imagePASS connector panel Accessing the imagePASS Accessing the imagePASS on page 13 Cable connections Checking imagePASS internal connections on page 14 Removing and replacing imagePASS components Removing and replacing imagePASS components on page 15 IMPORTANT When performing the procedures described in this chapter see Precautions on page 3and Tools you will need on ...

Page 16: ...sis 3 CPU cooling assembly 9 500GB SATA HDD hard disk drive 14 HDD SATA data cable 20 Power supply duct 4 2GB DIMM 10 HDD bracket 15 10 pin power button cable 5 2 9GHz CPU 11 Chassis fan 16 Service board cable 6 Security chip 17 Power supply imagePASS connector panel and LED diagnostic codes The connector panel of the imagePASS has the external connectors and power switch Familiarize yourself with...

Page 17: ...ver Ethernet connector 4 Printer interface connector 9 Duct 5 Power connector 10 Power switch During startup the imagePASS advances through a standard diagnostic sequence Each diagnostic code flashes rapidly on the LED display during this sequence until the imagePASS reaches Idle At Idle the LED display shows the 00 code NOTE The LED display is mounted in upside down orientation 3 REPLACING PARTS ...

Page 18: ...eiving processing or printing any jobs 2 Make sure that the printer is not in use and power off the printer using the main power switch on the front Wait for the printer and the imagePASS to power off completely 3 Move the imagePASS power switch to the OFF O position 4 Remove all external cables from the imagePASS connectors 5 Remove the imagePASS from the printer For detailed information about re...

Page 19: ...therboard see Motherboard jumpers on page 19 NOTE The imagePASS will not boot up if the HDD data cable is connected to any other SATA connector on the motherboard Faulty data cables are easily overlooked Check the contact point between the cable and the connector to ensure that they have not separated If a data cable is suspect substitute it with a tested cable 5 Check the fan cables of the chassi...

Page 20: ...FAN connector on motherboard J16 6 Chassis fan cable Chassis fan SYSFAN connector on motherboard J21 Removing and replacing imagePASS components Before replacing costly components be sure to verify the connections between the printer and the imagePASS Also verify the connections of each replaceable imagePASS component For more information about troubleshooting see Troubleshooting on page 43 The fo...

Page 21: ...ard The printer interface board is installed in PCIE x16 on the motherboard 1 2 3 Figure 9 Detail of printer interface board component side No Item 1 Printer interface cable connector 2 PCIE x16 connector 3 J351 connector for 10 pin power button cable to motherboard J15 To remove the printer interface board 1 Access and open the imagePASS as described on Accessing the imagePASS on page 13 2 Remove...

Page 22: ... the mounting screw that secures the printer interface board to the chassis Insert the mounting screw through the chassis and into the hole on the board mounting bracket see above Figure Tighten the screw completely 3 Connect one end of the 10 pin power button cable to J351 connector on the printer interface board Connect the other end to the J15 connector on the motherboard The cable connector is...

Page 23: ...battery use a 3V manganese dioxide lithium coin cell battery Panasonic CR2032 or equivalent CAUTION There is a danger of explosion if the battery is replaced with the incorrect type Replace it only with the same type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ACHTUNG Es besteht Explosionsgefahr wenn die Batterie durch eine Batterie falsch...

Page 24: ...he motherboard see Motherboard jumpers on page 19 3 Carefully push the clip away from the battery until the socket ejects the battery 1 2 3 Figure 12 Motherboard battery No Item 1 Clip 2 Battery 3 Socket 4 Slide the battery out of its socket 5 Wait two minutes to allow the motherboard electrical components to fully discharge 6 To insert a new battery slide it into the socket so that the positive s...

Page 25: ...A_6G 0 7 Crossover Ethernet port Type A USB ports x2 12 4 pin power connector J18 2 Security chip J12 CRYPTO 8 Type A USB ports x2 Network port RJ 45 13 CPU fan connector CPU FAN J16 3 Battery XBT1 9 Type A USB connector x2 14 Chassis fan connector SYSFAN J21 4 Printer interface board PCIE x16 10 CPU and cooling assembly 15 Service board connector PORT80 5 Power button pins J15 11 24 pin power con...

Page 26: ...es attached to the motherboard Chassis fan cable HDD data cable 4 pin power cable 24 pin power cable Service board cable 10 pin power button cable For the location of each connector on the motherboard see Checking imagePASS internal connections on page 14 To remove the motherboard IMPORTANT Follow standard ESD and other safety precautions when handling the motherboard Do not touch the contacts and...

Page 27: ...ty chip from the old motherboard to the new motherboard ensures that all customer purchased software options are transferred IMPORTANT Make sure to remove the security chip from the old motherboard before returning the old motherboard to your authorized service support center If you fail to install the security chip on the new motherboard the imagePASS will not start up and all customer purchased ...

Page 28: ...onto the new motherboard Doing so can cause the system to shut down due to incompatibility issues 2 Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the chassis and gently slide the motherboard into the chassis see Motherboard jumpers on page 19 NOTE As you slide the motherboard into position lift the connector edge to ensure that the u...

Page 29: ...assis fan cable 2 Replace the printer interface board see Printer interface board on page 16 3 Reassemble the imagePASS see Restoring imagePASS functionality after service on page 34 CPU and CPU cooling assembly The CPU is installed in a socket on the motherboard Before removing the CPU from its socket remove the motherboard from the chassis see Motherboard jumpers on page 19 disconnect the CPU fa...

Page 30: ...bly CAUTION Be aware that both the cooling assembly and the CPU may be very hot You may need to allow the components to cool before you attempt to remove them Loosen the four screws that secure the cooling assembly to the motherboard Partially loosen all the screws before loosening any one screw all the way Lift the cooling assembly off the CPU socket and set it aside 1 2 Figure 17 Removing the CP...

Page 31: ... new CPU cooling assembly on an existing CPU clean the contact surface of the CPU to remove any old thermal compound residue A thermal pad is preinstalled on the underside of the new CPU cooling assembly IMPORTANT Be sure to remove all thermal compound residue from the surface of the CPU It may help to scrape all the residue off the surface using the flat edge of a nonconductive tool Then use a li...

Page 32: ...e sure to remove any protective material that may be covering the surface of the thermal pad Otherwise the CPU may overheat Align the four screws with the four screw posts Tighten the screws Partially tighten all the screws before tightening any one screw all the way 8 Connect the CPU fan cable to the motherboard connector CPU FAN The cable connector is keyed to fit only one way Make sure that the...

Page 33: ... service board The cable is keyed to fit in the connector only one way 5 Connect the free end of the service board cable to connector PORT80 on the motherboard The cable is keyed to fit in the connector only one way 6 Make sure that the service switches are set to the OFF position both switches are away from ON See Installing system software using a USB flash drive on page 38 7 Reassemble the imag...

Page 34: ...of 4 2 Chassis fan 4 If you are removing the chassis fan in order to replace it with a new one remove the fan guard from the face of the fan see below Figure To remove the plastic rivets that secure the fan guard to the fan use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers or a pair of pliers Set aside the fan guard an...

Page 35: ...nector SYSFAN on the motherboard The cable connector is keyed to fit only one way 5 Reassemble the imagePASS and verify its functionality see Restoring imagePASS functionality after service on page 34 Power supply This section describes how to remove and replace the power supply For more information about the power supply see Specifications on page 52 IMPORTANT Do not open the power supply for ser...

Page 36: ...ard For the location of the motherboard connector see Motherboard jumpers on page 19 Connect the power cable to pins 1 through 4 of the motherboard connector The cable is keyed to fit only one way 5 Connect the 24 pin power cable to the 24 pin connector on the motherboard For the location of the motherboard connector see Motherboard jumpers on page 19 The cable is keyed to fit only one way 6 Make ...

Page 37: ...or the opportunity to print the Job Log and save any custom simulation and output profiles If possible print the following Configuration pages Provide records of any installed options and the customer s current Setup configuration Font List Lists the fonts currently on the HDD Along with the fonts provided the customer may have installed additional fonts For information about how to print the Conf...

Page 38: ...sitive items near the HDD 2 Place the HDD inside the HDD bracket and align the two holes on either side of the HDD with the holes in the bracket Position the HDD inside the HDD bracket as shown in see above Figure 3 Replace the four screws that attach the bracket to the HDD Make sure that you use the same screws that you removed earlier 4 Position the HDD assembly inside the chassis as shown in ab...

Page 39: ...t engages the edge of the chassis opposite the connector panel and then lower the cover Figure 27 Replacing the chassis cover 3 Replace the two screws that you removed earlier Tighten the screws to secure the cover to the imagePASS 4 Reinstall the imagePASS on the side of the printer For detailed information about removing installing the printer see the installation instructions that accompany the...

Page 40: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 36 ...

Page 41: ...e network administrator Fonts Installing system software deletes all fonts that the customer has installed on the imagePASS Only resident fonts are restored during system software installation Use Command WorkStation to reinstall additional fonts To determine which additional fonts were downloaded to the imagePASS ask the site administrator to print the Font List before you format the HDD and agai...

Page 42: ...l be created Click each download button to save the files 8 Click OK Restoring the system configuration You can restore the configuration of the imagePASS to an earlier state using a configuration file For more information about creating a configuration file see described above NOTE If you were unable to create a configuration file you must configure Setup After you exit Setup and the imagePASS re...

Page 43: ...application 1 Insert the Fiery USB Setup Tool DVD into the media drive of the computer 2 Double click the executable file the file type is Application located on the root directory of the DVD to start the installer 3 At the Welcome screen click Next 4 Accept the terms of the license agreement and then click Next Wait while the installer verifies the installation requirements NOTE If the computer d...

Page 44: ...mputer starts up or reboots system corruption may result 7 Label the prepared USB flash drive with identifying information For example copy onto a label tag 1 the product name and 2 the system software version number that you find printed on the System Software DVD label The USB flash drive is now prepared and can be used to install system software To install system software using a prepared USB f...

Page 45: ...shows the cyclic codes C1 C2 C3 C1 turn off the printer using the main power switch on the front 11 Wait while the files are transferred The file transfer can take from 5 to 15 minutes depending on the USB flash drive The LED on the flash drive shows sporadic activity during this time After the imagePASS LED display shows the cyclic codes C1 C2 C3 C1 it eventually settles on 00 When all of the fil...

Page 46: ...of system software for example version 1 0 to version 2 0 contact your authorized service support center for a list of valid software patches Some or all of the patches listed on the Configuration pages that you printed earlier may no longer be valid Before installing a patch be sure to verify with your authorized service support center that it is valid for your system version Installing an invali...

Page 47: ...TROUBLESHOOTI NG 5 Troubleshooting 43 ...

Page 48: ...and computers that print to it Before you go to the customer site Before you make a service call to a customer site talk to the customer on the phone and check the following items 1 Does the printer work If the printer works but the user cannot print the imagePASS Test Page a service call is probably required 2 Is the failure caused by a simple operating problem Is there a printing problem Does th...

Page 49: ...nd or CPU cooling as sembly Faulty HDD or HDD connection Faulty motherboard 1 Check and reseat all cable connections between the im agePASS and printer 2 Make sure that the imagePASS service switches are set to OFF both away from ON 3 If the server date time cannot be set or responds slowly replace the battery on the motherboard and then update the date time in Server Setup 4 Shut down and open th...

Page 50: ...are is corrupt Hard disk drive is faulty Missing or faulty DIMM s or faulty DIMM connections Motherboard is faulty CPU missing or faulty 1 Make sure that the imagePASS service switches are both set to OFF for Normal operation away from ON 2 Power off on the imagePASS 3 Reinstall system software 4 Reseat the cables to the hard disk drive 5 Replace the hard disk drive cable 6 Replace the hard disk d...

Page 51: ... the hard disk drive The LED on the image PASS shows error codes EE 11 EE 11 Failed to retrieve product information It is not imagePASS If the imagePASS is found the hardware might not have initial ized properly to retrieve the product name The LED on the image PASS shows error codes EE 02 EE 02 This is not supported server Product information is found but the installer does not support this produ...

Page 52: ...ces on the network If other devices are not functioning there could be a problem with the network 6 If the rest of the network is functioning properly and the problem persists replace the motherboard System starts up slowly seems to hang and the Configuration page dis plays an error on the IPAd dress line under Network Setup One of the following Normal behavior System is search ing for a nonexiste...

Page 53: ...fails to clear the problem power off on the printer Missing incorrect or faulty DIMM s or faulty DIMM connections 1 Power off the imagePASS check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connec tors 2 Replace the motherboard Color quality is not consis tent Problem with the printer Test the printer and service if necessary see the service doc umentation that accompanie...

Page 54: ...em with the printer Test the printer and service if necessary see the service doc umentation that accompanies the printer If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network request that the site administrator do the following Check all printer components of the network including cables connectors terminators network adapt...

Page 55: ...es not print Possible Cause Solution Is the power on Turn on the imagePASS using the power switch and the printer power switch Are the cables between the image PASS and the printer connected Make sure that the printer interface cables are completely and correctly connected to the printer and the imagePASS Is the specified paper loaded Load the specified paper in any of the input trays Can you prin...

Page 56: ...SPECIFICATIONS 6 Specifications 52 ...

Page 57: ...ng networking features Supports AppleTalk and TCP IP protocols simultaneously RJ 45 Ethernet LAN port for twisted pair 10BaseT 100BaseTX 1000BaseT network connection NOTE The latest user software must be installed onto all computers that print to the imagePASS Using incompatible versions of the system and user software may result in system problems For more information see the user documentation S...

Page 58: ...INSTALLATION PROCEDURE 7 How to Check the Installation Procedure 54 Check Items before Installation 55 Installation Procedure 57 ...

Page 59: ...ls in this procedure 1x 1x 1x Install Screw Packaged Item Remove Tighten Loosen 1x Connect Connector Disconnect Install Harness Common for Guides and Clamps Remove 1x 1x Connect Power Cord Disconnect Check visually Check the sound Check OFF Cleaning ON Push Power Unused Parts 1x 1x 7 INSTALLATION PROCEDURE 54 ...

Page 60: ...ch of the host machine Securing space for installation Be sure to secure the space for installing this equipment as shown in the figure The space of 200 mm or more from the back of this equipment is necessary 200 mm or more 8in Equipment Rearside Frontside Installation Outline Drawing Checking the Contents x1 x2 x2 x1 x1 x1 x1 Stepped Screw M4 x4 Screw with Toothed Washer M4x8 x8 x2 Crossover Ethe...

Page 61: ... Power Check that the main power switch is OFF 1 Turn OFF the main power switch of the host machine 2 Be sure that Control Panel Display and Main Power Lamp are both turned OFF and then disconnect the power plug 7 INSTALLATION PROCEDURE 56 ...

Page 62: ...Installation Procedure Installing the Open I F PCB 1 3x 2 3 4 1x 1x 5 2x NOTE The removed screw will be used in step 8 7 INSTALLATION PROCEDURE 57 ...

Page 63: ...6 2x 1x NOTE The removed parts and screws will be used in step 10 7 1x 8 NOTE Use the screws removed in step 5 2x 9 7 INSTALLATION PROCEDURE 58 ...

Page 64: ...emoved in step 6 2x 1x 11 CAUTION Be sure to insert the Main Controller PCB 1 until it stops Be sure to push A part hard to install it otherwise the connector may not be connected properly 1x 1x A 12 13 14 3x 7 INSTALLATION PROCEDURE 59 ...

Page 65: ...Installing the imagePASS 1 2 Stepped Screw M4 2x 3 4x Screw with Toothed Washer M4x8 Stepped Screw M4 7 INSTALLATION PROCEDURE 60 ...

Page 66: ...4 4x 8x 5 4x Screw with Toothed Washer M4x8 6 Crossover Ethernet Cable 1x 2x 7 INSTALLATION PROCEDURE 61 ...

Page 67: ...ion 10 Connect the power plug to the outlet CAUTION Be sure to use an outlet of a system different from that of the host machine 11 After turning ON the power of this equipment turn ON the main power switch of host machine 12 When the message Turn ON the main power of the host machine again is displayed on the Touch Panel turn OFF the main power switch 13 Turn ON the main power switch again 14 Che...

Page 68: ... single byte upper case to enter F of Fiery 1 Use single byte lower case to enter other characters 3 Select Tools Setup 4 Check the settings of server network printer and PDL and press Save Changes even if there is no change At that time the setting will not be completed unless Save Changes is pressed Example Select Server General Check that the items in the General Setup are set and perform Save ...

Page 69: ...gs Output Test Page and Configuration by the following procedure and check the connection between the host machine and this equipment as well as the settings of this equipment 1 Select Fiery from the main menu on the host machine s LCD 2 Select Login to log in as a system administrator Entering Fiery 1 in the password field displays the setting screen 3 Select Info Print Pages PS Test Page 7 INSTA...

Page 70: ...cting to the Network Ask the network administrator to connect to the network make settings and output the test print Refer to Settings Management in User s Manual for details of checking work 7 INSTALLATION PROCEDURE 65 ...

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