Canon imageFORMULA DR-1210C Service Manual Download Page 88

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5-8

CHAPTER 5 TROUBLESHOOTING

2. Not Recognized by Computer

After the power is turned on or scanning operation starts, the ready message does not
change to the “Recognized by computer” ready message.

Cause/Faulty

location

Step Check

item Result

Action

Connection of USB
cable

Is the USB cable con-
nected?

NO Connect

properly.

System

Is the problem solved by
resetting the machine
power and restarting the
computer?

YES End.

Scanner driver

Is the scanner driver in-
stalled?

NO Install.

USB card

Is an appropriate USB card
installed?

Ask user to install a
recommended card.

USB cable

Is the problem solved by
replacing the USB cable?

YES End. Use the packaged

USB cable or any other
appropriate cable on
the market.

Table 5-302

Summary of Contents for imageFORMULA DR-1210C

Page 3: ... 3 Disassembly and reassembly Disassembly method reassembly method Chapter 4 Installation and maintenance Installation method maintenance method Chapter 5 Troubleshooting Error display and troubleshooting Appendix General electrical block diagram and parts catalog etc Information in this manual is subject to change Notification of such changes will be given in Service Information Bulletins Thoroug...

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Page 5: ...PECIFICATIONS 1 2 III PRECAUTIONS 1 7 IV NAME OF PARTS 1 8 V USER OPERATION 1 11 CHAPTER 2 FUNCTIONS OPERATION I OUTLINE 2 1 II READING SYSTEM 2 4 III FEED SYSTEM 2 8 IV CONTROL SYSTEM 2 11 V ELECTRICAL PARTS LAYOUT 2 15 VI PARTS LAYOUT ON EACH PCB 2 16 CHAPTER 3 DISASSEMBLY REASSEMBLY I OVERALL FLOWCHART 3 1 II PARTS PROCEDURES 3 2 ...

Page 6: ...ANCE I INSTALLATION 4 1 II PARTS REPLACEMENT 4 9 III MAINTENANCE 4 11 CHAPTER 5 TROUBLESHOOTING I ERROR DISPLAY 5 1 II LIST OF ERRORS 5 4 III OPERATION TROUBLESHOOTING 5 7 IV IMAGE TROUBLESHOOTING 5 14 V VERSION INDICATION 5 20 APPENDIX I ELECTRICAL BLOCK DIAGRAM A 1 II PARTS CATALOG A 2 III SCRAPPING A 4 ...

Page 7: ...HAPTER 1 GENERAL DESCRIPTION COPYRIGHT 2006 CANON ELECTRONICS INC CANON DR 1210C FIRST EDITION FEB 2006 I FEATURES 1 1 II SPECIFICATIONS 1 2 III PRECAUTIONS 1 7 IV NAME OF PARTS 1 8 V USER OPERATION 1 11 ...

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Page 9: ...unction buttons 5 Installed and Maintained by Users The roller unit and the separation pad can be replaced by users as consumable parts 6 Intended as a Consumer Scanner to Minimize Servicing Servicing in field is limited as possible Assignment of service parts is minimized 7 OEM Supplied Product Designed and manufactured by outside company and made in China Figure 1 101 Windows is a trademark of M...

Page 10: ...40V model 3 During power switch set off 0 5 W 100 120V models 0 75 W 220 240V model Conforming to the International ENERGY STAR Program 5 Operating environment 10 to 32 5 C 50 to 90 5 F 20 to 80 RH No condensation allowed 6 Noise 1 Feeder scan Sound power level Less than 66 dB 2 Flatbed scan Sound pressure level Less than 50 dB 7 Dimensions Details to be described later Tray closed 471 W 380 D 165...

Page 12: ...uding curls or up to 35 normal copy papers 2 Eject Same as the pickup storage 5 Type of reading sensor CCD 6 Reading sensor picture element Density of element 600 dpi Effective elements 5340 pixel 3 lines 226 mm 7 Reading sensor output 4 analog outputs R G B grayscale 8 Light source Cold cathode fluorescent lamp CCFL 9 Background color Black 10 Reading side Simplex only 11 Reading size Maximum 216...

Page 13: ...r the feeder 3 Light source The same one for the feeder 4 Background color Black Resolution Black and white Grayscale Color 200 dpi 5 sec 5 sec 300 dpi 5 sec 5 sec 400 dpi 10 sec 18 sec 600 dpi 10 sec 18 sec 5 Scanning speed Document size A4 Smoothing is not available in color mode Default values should be applied to other function settings The values listed above may differ depending on the compu...

Page 14: ...00 200 dpi 240 240 dpi 300 300 dpi 400 400 dpi 600 600 dpi 3 Image processing 1 Brightness adjustment 255 steps 2 Contrast adjustment 7 steps 3 Gamma correction standard custom 4 Edge emphasis 5 steps 5 Automatic size detection 6 Deskew skew correction 7 Black border removal 8 Punch hole removal 9 Text orientation 4 Other functions 1 Job function 2 Pre scan 5 Operation display sec tion 1 Start and...

Page 15: ...ange the specifications or disas semble and reassemble this machine follow the instructions described in this manual and the service information 3 Electromagnetic Wave Inter ference Countermeasures This machine complies with some stan dards regarding electromagnetic wave interference such as VCCI and FCC However the user may have to take coun termeasures if the machine causes elec tromagnetic wave...

Page 16: ...ON IV NAME OF PARTS 1 Front Side Feeder Power indicator Document feed tray See note Feeder cover Document guide adapter Power switch Document eject stopper Operation panel Document eject opening Paper release lever Figure 1 401 Note The service part called the pickup tray includes the document guide adapter ...

Page 17: ...RIPTION Flatbed Contact Sheet Pressure board Flatbed Reading glass Scanning glass Reading glass Figure 1 402 Note Names enclosed in parentheses are used in CHAPTER 2 and subsequent sections of this manual They are shown for reference 2 Rear Side Power connector USB connector ADF connector Figure 1 403 ...

Page 18: ...ock Unlock Figure 1 404 4 Operation Panel Figure 1 405 1 Job buttons COPY Print FILE Save E MAIL Attach to mail 2 Display panel Job title Status Message 3 Selectable job buttons A E Jobs assigned by user 4 Scroll buttons Scrolls registered job 5 START button Executes job Starts scanning 6 STOP button Stops scanning Cancels error message ...

Page 19: ...d the software that is used For installation and maintenance refer to Chapter 4 INSTALLATION MAINTENANCE 1 ISIS Driver Screen The operation screens shown below are that of CapturePerfect3 0 This software uses the ISIS driver 1 Basic setup dialog box Figure 1 501 Note The circled numbers have been adapted to those in the user manual Same in subsequent figures 1 2 3 4 5 6 7 8 9 10 11 ...

Page 20: ...ANON ELECTRONICS INC CANON DR 1210C FIRST EDITION FEB 2006 CHAPTER 1 GENERAL DESCRIPTION 1 Save User Preferences 2 Mode 3 Page Size 4 Dots per inch resolution 7 Paper Source 8 Feeding Option 9 Batch Separation Figure 1 502 ...

Page 21: ...HT 2006 CANON ELECTRONICS INC CANON DR 1210C FIRST EDITION FEB 2006 1 13 CHAPTER 1 GENERAL DESCRIPTION 2 Scan area dialog box Figure 1 503 3 Advanced settings dialog box Figure 1 504 12 13 14 15 16 17 18 19 20 ...

Page 22: ...HAPTER 1 GENERAL DESCRIPTION 2 Job Registration Tool Screen 1 Job registration tool dialog box Figure 1 505 3 Selectable job button settings dialog box 4 New editing dialog box save as file See next page for details 7 Admin settings dialog box SMTP method Figure 1 506 1 2 4 7 5 6 3 ...

Page 23: ...dialog box Function Save as file File type Function Print Function Attach to E mail Function Send by E mail 9 Function 10 Scanner settings Opens the TWAIN driver s basic setup dialog box Use the TWAIN driver as the job function 14 File name PDF TIFF settings 15 Access setting Windows2000 XP 20 Add E mail address Figure 1 507 ...

Page 24: ...no document is left in the feeder cover check the back of the feeder and the document eject opening as well Figure 1 510 3 Remove the jammed document carefully so as not to break it If the separation pad section catches the document lay the paper release lever towards the roller shaft as shown below then remove the docu ment Otherwise the roller unit may be removed to clear the jam Figure 1 511 No...

Page 25: ...RST EDITION FEB 2006 1 17 CHAPTER 1 GENERAL DESCRIPTION 4 Return the paper release lever and or the roller unit after clearing the jam Close the feeder cover gently Figure 1 512 5 Press the STOP button to clear the error indication STOP button Figure1 513 ...

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Page 27: ...RATION COPYRIGHT 2006 CANON ELECTRONICS INC CANON DR 1210C FIRST EDITION FEB 2006 I OUTLINE 2 1 II READING SYSTEM 2 4 III FEED SYSTEM 2 8 IV CONTROL SYSTEM 2 11 V ELECTRICAL PARTS LAYOUT 2 15 VI PARTS LAYOUT ON EACH PCB 2 16 ...

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Page 29: ...utput to computer Computer Controlling system Application software Saving and searching images ISIS TWAIN driver Setting conditions and processing images Low level driver LLD Controlling DR 1210C equivalent to firmware USB driver Interface between LLD and USB host USB host Interface for image data input Table 2 101 Application software Computer DR 1210C Low level driver LLD USB host ISIS TWAIN dri...

Page 30: ... The control system controls the image data reading according to commands sent from the operation section or the computer It further processes the read image data and outputs it to the computer Note however that the computer also proc esses the image data 4 Power supply system Consists of a packaged AC adapter DC DC converters and regulators set on the internal PCB The system generates DC power fr...

Page 31: ...D installed in the computer has the functions as a firmware The CCD PCB the inverter PCB and the fluorescent lamp CCFL are built in the reading unit which is connected to the main PCB via the CCD PCB The electric circuit of the feeder is connected to the main PCB via the ADF PCB In addition the machine is equipped with motors to feed documents and move the reading unit ADF PCB C C F L Sensor Inver...

Page 32: ...t Reading unit Timing belt Figure 2 201 The feeder scanning and the flatbed scanning use the same reading unit to read images To move the reading unit the ma chine has a scanner motor unit a timing belt and a pair of guide shafts For feeder scanning the reading unit is placed at a specific position and the docu ment moves For flatbed scanning on the other hand the document does not move and the re...

Page 33: ...pi and an effective picture element of 5340 pixels It is noticeable that the CCD can make analog grayscale outputs besides the R G B outputs The shading sheet is placed between the reading glass and the flatbed cover so that it is aligned to the home position of the reading unit The reading unit has a sensor to detect the home position After such events as the machine power is turned on the driver...

Page 34: ...t Move of reading unit Home position Image reading Return Home position sensor Rib for sensor detection Figure 2 203 When the scanning start signal is output the reading unit moves forward and back ward from the home position to read the shading sheet and reconfirm the home po sition Then it moves at a speed appropriate to the reading conditions reading the image within the required area Thereafte...

Page 35: ...DF reading position ADF sensor position Home position Image reading Return Reading unit Home position sensor Figure 2 204 In the same way as the flatbed scanning when the scanning start signal is output the reading unit reads the shading sheet and reconfirms the home position Then it moves to the ADF reading position and reads the image there After completing image reading the reading unit goes ba...

Page 36: ...em consists of a document setting section a feed section and an eject section After fed by the pickup roller the documents are separated one sheet by another by the separation roller and the separation pad The unit consisting of these rollers is called the roller unit The feed roller feeds the document to the image reading position and lastly the eject roller ejects the document These rollers are ...

Page 37: ...nners release the separation when scanning one sheet On the other hand this machine has a flatbed and uses it in princi ple for one sheet scanning The document sensor lever is placed on the right side of the roller unit When correctly set the document pushes and rotates this lever which turns the document sensor on Unless the document is pushed until the document sensor is turned on the machine do...

Page 38: ...feeding at the changed reading speed appropriate to the scanning conditions Im age reading starts after the ADF sensor is set on and the specified length of document is fed The document is scanned for a length appropriate to the scanning conditions The feed motor keeps running until the 1st document is fed to the eject area and the 2nd document to the position just before the ADF sensor The feed m...

Page 39: ...ted the scanning conditions are written on the memory for controller IC1 on the main PCB In addition the operation panel is equipped with an operation PCB for the operation buttons and a liquid crystal mod ule LCM for display The figure below shows a control block diagram of the main PCB and the functions of major ICs Motor driver Motor driver DC DC converter IC2 IC4 IC6 Regulator IC3 IC5 IC8 Cont...

Page 40: ...or Generates 5 VDC for analog IC4 DC DC converter Generates 3 3 VDC for digital IC5 Regulator Generates 3 3 VDC for analog IC6 DC DC converter Generates 5 VDC for digital IC7 SDRAM Saves the image data 32 MB 16 M 16 bits IC8 Analog processor Processes the image data and A D conversion IC12 Motor driver Drives the feed motor IC13 Motor driver Drives the scanner motor IC14 Flash ROM Saves the contro...

Page 41: ...justment Gain adjustment A D conversion Controller CCLF lighting control 16 bits to 8 bits Computer Shading correction 1 dimensional gamma correction Color correction 3 dimension Color Edge emphasis Binarizing Binary Grayscale Color Grayscale Data after shading correction USB I F Data after image processing Other processes Size detection Black border removal Punch hole removal Others Main PCB Inve...

Page 42: ...is output to the controller where it is tentatively saved in the SDRAM This 16bit signal is converted to an 8bit signal at this time The image data is then output to the computer via the USB interface All the image processing executed by this machine is as described above Any other image processing is carried out inside the computer Refer to the Figure 2 402 for details Inside the computer the ima...

Page 43: ... PCB3 PCB4 PCB5 PCB6 PCB2 SW1 LCM Figure 2 501 Category Name Symbol Home position sensor HP sensor PS1 Scanner motor M1 Main PCB PCB1 Power switch PCB PCB2 Operation PCB PCB3 CCD PCB PCB4 Inverter PCB PCB5 Fluorescent lamp CCFL FL1 Flatbed assembly Liquid crystal display module LCM Document sensor PS2 ADF sensor PS3 Feed motor M2 Feeder ADF PCB PCB6 Table 2 501 ...

Page 44: ... FUNCTION OPERATION VI PARTS LAYOUT ON EACH PCB Only the PCBs that are assigned as service parts are described here 1 ADF PCB P1 P2 JADF1 JDES1 JDS1 JDFM1 Figure 2 601 Connector Description JDFM1 4P Feed motor JDES1 3P ADF sensor JADF1 9P Flatbed assembly JDS1 3P Document sensor Table 2 601 ...

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Page 47: ...ept for disposal 2 Roller unit 2 Separation pad 3 Pickup tray 5 ADF front cover 5 ADF bottom cover pressure board 5 Feeder cover 4 Cover stopper 6 Hinge 7 ADF PCB 8 Feed motor 8 Feed unit 10 Operation panel 9 Eject stopper The numbers attached to the part names indicate the item numbers described in II PARTS PROCEDURES I OVERALL FLOWCHART The overall flow of disassembly is shown below by the part ...

Page 48: ...er up straightly a little Then slant it backwards and remove it Note Put the removed feeder on a clean surface Be careful not to damage or soil the outer cover the pressure board and the feed unit Figure 3 202 2 Roller Unit Separation Pad Note Refer to section in CHAPTER 4 III MAINTENANCE P 4 12 3 Pickup Tray 1 Open the feeder cover 2 Open the document guide adapters 1 and remove the 2 screws 2 M3...

Page 49: ...2 fitting parts 2 on the other side and remove the pickup tray Figure 3 204 Note When assembling hook the 2 fitting parts on the other side first 4 Cover Stopper 1 Open the feeder cover 1 Figure 3 205 2 While slanting unhook the fitting parts 1 on the ADF upper cover side Note Other parts can be disassembled in this state Take the following procedure to remove the cover stopper Figure 3 206 ...

Page 50: ...ver ADF Front Cover and Feeder Cover Note During removal of the ADF bottom cover it is possible to remove the ADF front cover and the feeder cover as well Note that the reassembling procedures are different from the disassembling procedures The pressure board must be installed to replace the ADF cover The following shows each procedure Disassembling procedures 1 Remove the pickup tray and the cove...

Page 51: ...soil the sticking surfaces If exposed the screw heads may induce static electricity possibly causing failures Figure 3 208 5 Remove the 2 screws 1 M4 L10 2 screws 2 M4 L12 self tapping 4 screws 3 M3 L6 self tapping and 2 screws 4 M3 L10 self tapping Note Since the types of the screws are dif ferent take care to use them in the correct places Figure 3 209 6 Lift up the ADF bottom cover 1 a little a...

Page 52: ...not press down the fitting parts too much It may damage them Figure 3 211 8 Insert a tool having a thin flat tip in the gap 1 around section A slightly turn it and unhook the fitting parts inside Then repeat the same action for section B to enlarge the separation between the ADF front cover and the ADF top cover Note Take care when carrying out this step as the outer surface of the cover is damage...

Page 53: ... as the outer surface of the cover is damaged easily Figure 3 213 10 Put the ADF bottom cover on a table so as not to drop any parts when removed Opening the ADF front cover 1 sepa rate it from the ADF bottom cover This also removes the feeder cover 2 Note Inside section A there are the fitting parts for the ADF front cover which are similar to ones unhooked in step 7 If it is uneasy to remove the...

Page 54: ...iginal position Then remount the ADF bottom cover 2 in the original position Figure 3 215 2 Insert the fitting parts 2 on both sides of ADF front cover 1 into the sections be tween protuberant parts on the top and bottom covers Then press the entire ADF front cover for complete fitting Note Press the ADF front cover so that there is no gap between the covers Figure 3 216 ...

Page 55: ...es Be sure to stick the screw head seals Figure 3 217 Replacement procedures The new pressure board is required to be stuck on the ADF bottom cover to the cor rect position to fit the reading glass Therefore the ADF bottom cover assigned as a service part does not have the pres sure board stuck on it Prepare both and stick the pressure board on the ADF bot tom cover according to the following pro ...

Page 56: ...essure board on the reading glass aligning it with a positioning mark 2 Figure 3 218 Figure 3 219 3 Slowly close the feeder Then lightly press it to stick the pressure board 6 Hinges 1 Remove the ADF bottom cover 2 Remove the 2 screws 1 M4 L6 and remove the hinge left 2 Remove the 2 screws 3 M4 L8 self tapping and remove the hinge right 4 Figure 3 220 Note The right and left hinges are the same pa...

Page 57: ...Remove the 3 screws 1 M4 L8 self tapping and screw 2 M4 L6 and remove the hinge mounting plate 3 Figure 3 221 4 Remove the screw 2 M3 L6 self tapping that holds the ground cable 1 Figure 3 222 5 Remove the screw 1 M3 L6 self tapping and shift the ADF PCB 2 a little Note Do not draw the ADF PCB too much because the motor cables and other cables are connected to it Figure 3 223 ...

Page 58: ...ge mounting plate In addition insert the 2 sensor cables in the correct connectors The red cable for document sensor must be inserted in JDS1 white and the black one for ADF sensor in JDES1 black 8 Feed Unit Feed Motor Note The motor can be removed when dis assembling the feed unit 1 Remove the ADF bottom cover 2 Remove the hinge left 3 Remove the hinge mounting plate 4 Remove the ADF PCB 5 Draw t...

Page 59: ...nd draw the feed motor 2 a little forward Then fit the motor gear to hole 3 and remove the feed motor Figure 3 227 8 Remove the roller unit 1 and the separa tion pad 2 Note The feed unit service part does not include the feed motor the roller unit and the separation pad Figure 3 228 Note When reassembling the feed unit it must be positioned at the correct place and there must be no clearance In ad...

Page 60: ...s 3 and remove the eject stop per Figure 3 229 10 Operation Panel Note The operation panel is a component included in the flatbed assembly When replacing it be careful not to make such foreign matters as paper powder and dust fall into the flatbed from gap Do not remove any other parts upper cover etc from the flat bed assembly 1 Remove the 4 screws 1 M3 x L6 self tapping on the bottom side Figure...

Page 61: ...ard turn the operation panel unhook the fitting parts inside then slowly remove the operation panel Note Do not draw the operation panel too much because a cable is connected to it Figure 3 231 3 Disconnect the cable 1 and remove the operation panel 2 Figure 3 232 Note In these procedures the light guide for the power indicator may be removed from the operation panel Do not lose it ...

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Page 65: ...g List Unpack the product and make sure that it contains all of the following accessories Note that the packaged accessories may differ depending on the sales region Registration Card Information etc Depending on the sales region Warranty Card Depending on the sales region AC adapter DR 1210C Easy Start Guide User s Guide USB cable DR 1210C Setup Disc Adobe Acrobat Setup Disc Figure 4 101 Note It ...

Page 66: ...ch Unlock Lock Lock Switch Figure 4 102 2 Peel off all pieces of tape except the one that holds the center of the pickup tray Figure 4 103 3 Peel off the tape holding the pickup tray and open it Figure 4 104 4 Open the feeder cover and move the pa per release lever in the direction shown by the arrow Note Moving the paper release lever causes the separation pad to lower Figure 4 105 5 Remove the p...

Page 67: ...4 INSTALLATION MAINTENANCE 6 Return the paper release lever to its original position and gently close the feeder cover Figure 4 107 7 Gently close the pickup tray Figure 4 108 8 Open the feeder and remove the protec tive sheet for feeder Figure 4 109 9 Gently close the feeder Figure 4 110 ...

Page 68: ...Pentium4 1 8 GHz or higher Memory 256 MB or more HDD Empty capacity of 1 GB or more Hi Speed USB2 0 interface I F supplied with computer as standard or recommended product supplied by Adaptec The OS must be one of those listed be low Windows 2000 Professional SP4 or later Windows XP Professional SP2 or later Windows XP Home Edition SP2 or later 1 Turn the computer power on Note If the scanner is c...

Page 69: ... manual for the other options Figure 4 113 4 Click Install Figure 4 114 5 Click Next Figure 4 115 The mid procedures are abbreviated Following the screen messages proceed on installation of the items listed below Refer to Easy Start Guide for details DR 1210C Driver including job tools CapturePerfect3 0 Other items differing depending on sales region Click Exit to complete Figure 4 116 ...

Page 70: ...the com puter and the scanner Note The shape of the power plug differs depending on the sales region Figure 4 117 5 With the computer connected turn the scanner power on The power indicator goes on and message Ready appears on the display panel Note Be sure that all the necessary software has been installed on the computer and the OS Windows has been started up Figure 4 118 Note that there are two...

Page 71: ...on the type of Windows the procedures of driver installation alloca tion differ as follows Windows2000 Automatically installs the driver and shows a confirmation window Click Yes to complete Figure 4 120 WindowsXP Found New Hardware Wizard starts Operate the following steps The above wizard does not appear in case of SP1 Figure 4 121 Figure 4 122 Figure 4 123 Figure 4 124 ...

Page 72: ...han usual for warming up of the fluorescent lamp etc before getting ready for scanning operation for the first time Figure 4 127 Press the FILE button and the display panel shows the scanner states one by one Scanning and data sending should be in the default conditions The scanning condition is black and white with 300 dpi and the directory of file storage is My Document My Pictures The file is i...

Page 73: ...41B001AA 100 000 sheets 2 Separation pad 1541B002AA 50 000 sheets To be replaced when cleaning does not clear feed failures Table 4 201 Reference Differences between periodically replaced parts and consumable parts 1 The periodically replaced parts are those that must be replaced periodically They are usually assigned as service parts which must be replaced by service technicians Note however that...

Page 74: ...010430 1 Pressure board 3 910400010440 1 ADF bottom cover 4 910400010450 2 Hinge 5 910400010460 1 Feed unit 6 910400010470 1 Feed motor 7 910400010480 1 Pickup tray 8 910400010490 1 ADF PCB 9 910400010500 1 Feeder cover 10 910400010510 1 Roller unit Consumable part 11 910400010520 1 Separation pad Consumable part 12 910400010540 1 Eject stopper 13 910400010620 4 Screw head seal 14 910400010630 1 C...

Page 75: ...eder 3 Reading glass Cleaning 4 Pressure board Cleaning Wipe with a clean and dry cloth See section 2 5 Roller unit Cleaning replacement 6 Separation pad Cleaning replacement Remove the roller unit from the main body Wipe the surfaces with a cloth dipped into water and wrung tightly then wipe dry The roller unit and the separation pad are con sumable parts and the roller unit should be replaced af...

Page 76: ...eparation pad How to remove attach the roller unit and the separation pad and where to clean are as follows Gently open the feeder cover Figure 4 303 Raise the roller locking lever Figure 4 304 Remove the roller unit detaching the lock ing lever side 1 first Figure 4 305 Holding both sides of the separation pad remove it Figure 4 306 ...

Page 77: ... the roller and the separation pad Figure 4 307 Align the fitting parts of the separation pad and press it until it clicks Figure 4 308 Reinstall the roller unit attaching pin side 1 first then locking lever side 2 Figure 4 309 Lay the locking lever to lock the roller unit Figure 4 310 Close the feeder cover Figure 4 311 ...

Page 78: ...item by the service technicians is specified However when visiting a user check whether the reading glass and the roller are dirty If they are very dirty instruct the user to follow the user maintenance procedures Recommend the user to replace consumable part s if necessary To transport this machine lock the read ing unit using the lock switch Lock switch Lock Unlock Figure 4 312 ...

Page 79: ...LESHOOTING COPYRIGHT 2006 CANON ELECTRONICS INC CANON DR 1210C FIRST EDITION FEB 2006 I ERROR DISPLAY 5 1 II LIST OF ERRORS 5 5 III OPERATION TROUBLESHOOTING 5 7 IV IMAGE TROUBLESHOOTING 5 14 V VERSION INDICATION 5 20 ...

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Page 81: ...on This machine has two types of Ready messages One shows that the machine power is on and the other that the computer recog nizes the machine No Display Meaning Ready Power on Before recog nized 1 1 Ready After recognized Table 5 101 In case where the driver including job tools has been installed the Power on ready message turns to the Recognized by computer ready message immediately after the ma...

Page 82: ...eeder impossible The ADF cable is disconnected Connect the ADF cable Reset the power Restart the computer 2 3 Scanner is Locked The scanner is locked by lock switch in the reading unit Or the reading unit is in an abnormal condition Release the lock switch Reset the power Restart the computer 2 4 Calibration Error Failed in retrieval of shading correction data Reset the power Restart the computer ...

Page 83: ... Note The related functions are marked X No Message Save as file Print Attach to E mail Send by E mail 3 1 Can t access folder X 3 2 Can t initialize printer X 3 3 Print failed X 3 4 Mail application is not exist X 3 5 Log on failed X 3 6 File size too large X X 3 7 Connection timed out X 3 8 Host is not found X 3 9 No route to host X 3 10 Connection refused X 3 11 Port Number incorrect X 3 12 Con...

Page 84: ... is exe cuted by the job Error messages are shown only on the scanner operation panel The user is advisable to refer to the error messages and take measures for such events as user s own mistakes in operation and document jams If the user cannot solve the problem however the service technician should do The followings are the major error messages appearing when CapturePer fect3 0 is used Most of t...

Page 85: ... machine the service technician is required to operate in the same way as the user does when checking the machine operation Use the driver packaged with the product and appropriate application software 1 Operation Errors Note Major causes of each error are marked X No Cause Error System Software Hard ware Connec tion Dirt Docu ment Setting 1 No power X X 2 Not recognized by computer X X 3 Scanning...

Page 86: ... causes of each error are marked X No Cause Error System Software Hard ware Connec tion Dirt Docu ment Setting 1 Completely black completely white X X X 2 Too dark too light X X 3 Black borders around image X X 4 Image skews X X 5 Moire on image X X 6 Spots and streaks on image X X 7 Outer areas of im age disappear X X Table 5 202 ...

Page 87: ...1 Are the power cord and the AC adapter connected NO Connect properly AC power supply voltage 2 Is the specified voltage supplied to the power out let NO Explain user that the trouble is not with this machine Power cord AC adapter 3 Is the problem solved by replacing the power cord and the AC adapter YES End YES Properly connect the operation PCB Or re place the operation panel Operation PCB Flatb...

Page 88: ...heck item Result Action Connection of USB cable 1 Is the USB cable con nected NO Connect properly System 2 Is the problem solved by resetting the machine power and restarting the computer YES End Scanner driver 3 Is the scanner driver in stalled NO Install USB card 4 Is an appropriate USB card installed NO Ask user to install a recommended card USB cable 5 Is the problem solved by replacing the US...

Page 89: ... set NO Properly set Job related error messages 2 Is the system properly working including the net work connections NO Ask user to resume the system Table 5 303 If the scanner does not resume normal operation after taking the above listed ac tions the problem may be with the com ponents inside the flatbed assembly such as the scanner motor or the reading unit Other than the operation panel the par...

Page 90: ...eriod of time before the machine enters the power sav ing mode The user is allowed to change the setting The overview of the procedures to change the setting is de scribed below Refer to the user manual for details 1 Open the control panel of Windows and select Scanners and Cameras Proper ties 2 Select CANON DR 1210C USB then select Properties Figure 5 302 3 Select CCFL Control Figure 5 303 4 Sele...

Page 91: ... be too slow after taking all of these considerations the possible causes are as listed below Cause Faulty location Step Check item Result Action 1 Is any other application ac tivated YES Close other applica tions 2 Is any resident application activated such as a virus protection application YES Close resident applica tions Insufficient memory capacity in computer 3 Is the hard disk short of empty...

Page 92: ...S End 2 Is the feed motor properly connected NO Properly connect 3 Is the problem solved by replacing the feed motor YES End Paper Jam 4 Is the problem solved by replacing the ADF PCB YES End Table 5 306 6 Document is Not Fed Document is not fed at all Document cannot be detected Error message No page was found in the feeder appears on the computer display Cause Faulty location Step Check item Res...

Page 93: ... Ask user to use docu ments that meet the specifications Ask user to use the flatbed Document setting 2 Is the document properly set Curled stuck slant docu ments misuse of document guide adapters etc NO Properly set document 3 Are they properly mounted NO Properly mount Roller unit Separation pad 4 Are the surfaces clean NO Clean or replace the roller unit and or the separation pad 5 Is the feed ...

Page 94: ...SHOOTING Image Samples Original Normal FB Normal ADF Completely black Completely white Too dark Too light Black border Skew Skew correction Dirty glass FB Dirty glass ADF Dirty shading FB Dirty shading ADF Moire 100 dpi Special document Automatic sizing Black border removal Skew correction 1 Skew correction 2 Figure 5 401 ...

Page 95: ...NO Change setting ADF cable connection 3 Is the ADF cable con nected NO Connect See note below Lock switch position 4 Is the lock switch released NO Release See note below YES End System 5 Is the problem solved by resetting the machine power and restarting the computer NO Possibly the machine or the software is faulty Carry out check items listed in III OPERATION TROUBLESHOOTING See note below Not...

Page 96: ...2 Is the Advanced Text En hancement selected NO Select Dark background is eliminated and the scanned image looks better Table 5 402 3 Black Borders Around Image Black borders appear around the images Note however that borders having a thickness of about 1 mm are within the specifications so they are not a failure Cause Faulty location Step Check item Result Action Page Size setting 1 Is the Page S...

Page 97: ... image processing Document feeding 3 Is the document fed straight NO Carry out check items listed in III OPERATION TROUBLESHOOTING 7 Document is Not Properly Fed Table 5 404 5 Moire on Image Moire is likely to appear when a photograph is color scanned with a low resolution from a magazine or a catalog When the Color Smoothing is set on the averaging function converts the resolution for the data re...

Page 98: ...nned images for both flatbed and feeder scanning are caused by dirty shading sheet in most cases In particular if white streaks appear outstanding in a slightly light area on a color image it can be said that it is caused by dirty shading sheet Cause Faulty location Step Check item Result Action Roller unit and separa tion pad for feeder scanning 1 Are the surfaces clean NO Clean or replace the ro...

Page 99: ...age processing functions detect the edges of the image as white data in principle they cannot correctly detect the edges as that are colored If colored light however the characters etc may be correctly detected even in the edges Cause Faulty location Step Check item Result Action 1 Does any of the document edges have black colored object s YES Set off such functions as the Auto detection Document ...

Page 100: ...CATION 1 Driver Including LLD Select the About button in the basic set ting dialog box of the driver causes the About screen to appear The LLD should be indi cated as the firmware Figure 5 501 2 CapturePerfect3 0 Select Help from the start screen of CapturePerfect3 0 then About This shows screens as follows Figure 5 502 ...

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Page 103: ...control timing 26pin FFC CCD timing Inverter control Power Home signal CCD output signal M2 JDFM1 JDS1 JADF1 USB I F to computer Controller Motor driver Motor driver Flash ROM SDRAM X tal Analog processor DC DC converter Regulator Scanner motor PCB ADF Document sensor ADF sensor Feed motor Feeder Flatbed assembly AC adapter Power switch PCB Operation PCB LCM Inverter PCB CCD PCB HP sensor CCD Fluo...

Page 105: ...0400010420 1 COVER ADF FRONT 13 910400010620 N 4 SEAL SCREW HEAD 14 910400010430 1 BOARD PRESSURE 15 910400010650 1 OPERATION PANEL UNIT 16 680200002900 1 AC ADAPTER 24V 1 25A JP 100V 680600001500 1 AC ADAPTER 24V 1 25A US 120V 680300007800 1 AC ADAPTER 24V 1 25A EUR 220 240V 680400001400 1 AC ADAPTER 24V 1 25A AUS 220 240V CA 680400001500 1 AC ADAPTER 24V 1 25A UK 220 240V UK 680300007900 1 AC AD...

Page 106: ...n if it is required to separate the other parts of the flatbed assembly for disposal Note Once the outer cover and the internal parts of the flatbed assembly are re moved the quality cannot be assured even if reassembled Disassemble the flatbed assembly except the operation panel only when discarding the product Never disassemble it in ordinary ser vicing work 1 Fluorescent Lamp 1 Remove the feede...

Page 107: ...panel The cable connected to the opera tion panel is also disconnected at the same time Figure A 304 5 Remove the 2 screws 1 Lifting up end of the flatbed cover 2 and unhooking the fit ting parts inside remove the flatbed cover Note The fitting parts inside may be broken in the procedures to remove the flatbed cover It is not a problem however be cause this is for discarding Figure A 305 6 Remove ...

Page 108: ...e arrow loosen the timing belt 4 and remove it Figure A 307 8 Lifting up one end of the guide shaft 1 remove reading unit 2 from the guide shaft Figure A 308 9 Remove the 4 screws black 1 slide the cover 2 to the direction shown by the ar row and remove it Figure A 309 10 Disconnect connector 1 and remove the fluorescent lamp 2 from the cover 3 Note Do not damage the fluorescent lamp Figure A 310 ...

Page 109: ...Prepared by Quality Assurance Center Canon Electronics Inc 3 17 7 Shibaura Minato ku Tokyo 108 0023 Japan FIRST EDITION FEB 2006 63999 ...

Page 110: ...0206TG ...

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Canon imageFORMULA DR-1210C, Service Manual

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