6. Troubleshooting
9
* When a tertiary-level response is requested, the following information must be provided
without fail:
·
Details of how the system has been operated on-site (system configuration, optional
software, etc.)
·
CXDI software version
·
Shock sensor statuses
·
Frequency with which the problem occurs
·
Data acquired at the primary-level response stage
·
Entry of what action was taken at the secondary-level response stage (enter these details
on the inquiry sheet and send off the sheet)
·
Data (D:¥CCR) acquired at the secondary-level response stage
* Concerning error problems
Error problems may also include problems in the control computer so when an error has
occurred, it must be checked on the error code list of the CXDI software. A tertiary-level
response may be requested only when it is clear that the cause of the error can be traced to
the imaging unit.
As a basic rule, requests for a tertiary-level response will not be accepted for an imaging
unit if the error concerned did not recur at the secondary-level response stage.
Reference:
For details on the items to be checked and the handlings workflows when system error
occurs, refer to SIDR-08-012.
Summary of Contents for CXDI-60G
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