Canon CXDI-60G, Service Manual

Page: 165 / 186

6. Troubleshooting
1
1. Repair of the Imaging Unit
If there is something wrong with the imaging unit, follow the instructions in this chapter and
return the imaging unit to Canon Inc. Canon Inc will decide whether to repair the imaging unit
or not.
In this chapter, the primary-level response defined as the work carried out at the customer’s site,
the secondary-level response defined as the work at the office of the distributor (agent), and
tertiary-level response defined as the work at Canon Inc.
1.1 Primary-Level Response
The primary-level response is defined as the work, which is carried out by medical
engineers (ME) and service technicians at the customer’s site (hospital). The connection of
the cables should be checked first and replaced as needed. If the problem is found to be
caused by the imaging unit, collect the necessary data and return to the imaging unit to the
distributor’s office.
1.2 Secondary-Level Response
The secondary-level response is defined as the work (trouble recurrence verification and
repairs), which is carried out by service technicians at the office of the distributor (agent).
After it is confirmed that the problem is caused by the imaging unit, collect the necessary
data at the office. Return to the imaging unit to the Canon Inc with the collected data and
report to Canon Inc what action has been taken.
1.3 Tertiary-Level response
The tertiary-level response is defined as the work carried out at Canon Inc.
Canon Inc will conduct the trouble recurrence verification according to the collected data
and the action taken by the secondary-level response. Canon Inc will make repairs after
identifying the cause is the imaging unit.