CAE Healthcare Vimedix Abdo, User Manual

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Care and Maintenance
425
C
ARE AND
M
AINTENANCE
Maintaining the simulator requires careful treatment of the electronic and mechanical components.
Each time the simulator is assembled or disassembled, make sure all components are properly handled
and correctly removed or placed into storage.
NOTE : No hardware components within the simulator are user serviceable. Consult CAE Healthcare
Customer Service to address any hardware maintenance concerns.
Time and Materials
For those systems not under a support and maintenance plan, service will be provided as required on a
Time and Materials basis:
The principal period of on-site support (customer’s local time) is:
• Monday through Friday, 8:00 AM to 5:00 PM (customer’s time zone)
• Holiday and non-business days excluded
• Support outside principal period is billed at the premium rate (hourly rate x 1.5)
A minimum of 48 hours notice is required for scheduling an on-site support call. Urgent on-site support
with less than 48 hours notice will be charged at the premium hourly rate.
On-site time is described as the time period commencing from arrival at customer site through
departure from customer site.