Troubleshooting
206
22
Network Setup Problems
22
Problem
Solution
You are using security software
Confirm your settings in the installation dialog box.
Allow access when the security software alert message appears during the
printer installation.
Your security settings
(SSID/Network Key) are incorrect
Recheck and select the correct security settings.
The manufacturer's name or model number of the wireless access
point/router may be used as the default security settings.
See the instructions supplied with your wireless access point/router for
information on how to find the security settings.
Ask the manufacturer of your wireless access point/router or ask your
Internet provider or network administrator.
Your P-touch is placed too far from
your mobile device
Move your P-touch within about one metre of the mobile device when you
configure the Wi-Fi network settings.
There are obstructions (walls or
furniture, for example) between your
P-touch and the mobile device
Move your P-touch to an obstruction-free area.
A wireless computer, Bluetooth
supported device, microwave oven
or digital cordless phone is near the
P-touch or the wireless access
point/router
Move other devices away from the P-touch.
You are using MAC Address filtering You can confirm the MAC address by printing the P-touch settings report.
Confirming the P-touch Settings
on page 120 for more information.
Your wireless access point/router is
in stealth mode (not broadcasting the
SSID)
You must type the correct SSID name during the installation or when using
the Printer Setting Tool.
Check the SSID name in the instructions supplied with your wireless access
point/router and reconfigure the Wi-Fi settings.
Your P-touch is not connected
correctly to the network
Check the wireless connection indicator on the LCD.
:
Connected in Wi-Fi mode.
:
Disconnected in Wi-Fi mode, so the wireless settings must be
reconfigured.
:
Connected or disconnected in Wireless Direct mode.
I have checked and tried all of the
above, but still cannot complete the
Wi-Fi settings
Turn the P-touch off, and then turn it on again. Then try and configure the Wi-Fi
settings again.
Summary of Contents for P-Touch E850TKW
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