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Printer Jam or Paper Jam

Locate and remove the jammed paper.

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Paper is Jammed Inside the Machine

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Error and Maintenance LED Indications

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Paper Handling and Printing Problems

162

Summary of Contents for DCP-T220

Page 2: ... Windows 48 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 49 Print as a Poster Windows 50 Print on Both Sides of the Paper Manually Manual 2 sided Printing Windows 51 Print as a Booklet Manually Windows 54 Print a Colour Document in Greyscale Windows 56 Prevent Smudged Printouts and Paper Jams Windows 57 Use a Preset Print Profile Windows 58 Change the Default Print Settings W...

Page 3: ...k Settings 109 Use the Wireless Network 110 Use Wireless Direct 117 Enable Disable Wireless LAN 120 Print the WLAN Report 121 Network Features 124 Print the Network Configuration Report 125 Reset the Network Settings to Factory Settings 126 Brother Management Tools 127 Security 128 Before Using Network Security Features 129 Configure Certificates for Device Security 130 Supported Security Certific...

Page 4: ...hine 196 Clean the Machine s Printer Platen 197 Clean the Paper Feed Rollers 198 Clean the Base Pad 199 Clean the Paper Pick up Rollers 200 Check Your Brother Machine 201 Check the Print Quality 202 Monitor Machine Status from Your Computer Windows 203 Check the Print Alignment from Your Brother Machine 207 Check the Print Alignment Using Web Based Management 208 Change the Print Options to Improv...

Page 5: ...Home Before You Use Your Machine Before You Use Your Machine Definitions of Notes Trademarks Important Notes 1 ...

Page 6: ...RTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Bold Bold style identif...

Page 7: ... and Wi Fi Protected Setup are trademarks of Wi Fi Alliance Mopria and the Mopria logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs Any trade names and product names...

Page 8: ...dows 10 Education and Windows 10 Enterprise Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 In this User s Guide the illustrations of the DCP T420W are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from...

Page 9: ...roduction to Your Machine Introduction to Your Machine Before Using Your Machine Control Panel Overview LED Patterns and Indications Access Brother Utilities Windows USB Port Location on Your Brother Machine 5 ...

Page 10: ...aper before buying paper and to determine the printable area depending on the settings in the printer driver or in the application you use to print Firewall Windows DCP T420W DCP T425W If your computer is protected by a firewall and you are unable to network print or network scan you may need to configure the firewall settings If you are using the Windows Firewall and you installed the drivers usi...

Page 11: ...iency and maintain print quality keep your machine connected to a power source at all times 2 Power LED Indicates the machine s status 3 Warning LED Indicates when the machine detects an error or is in Reset Mode 4 Ink LED Indicates when the machine detects an ink error or is in Maintenance Mode 5 WiFi Button LED DCP T420W DCP T425W Press the button by itself or simultaneously with another button ...

Page 12: ...ss simultaneously with Stop to access the Maintenance Mode 7 Mono Start Press to start making copies in monochrome Press simultaneously with Colour Start to start scanning documents in colour or monochrome depending on the scan setting Press simultaneously with Stop to access the Reset Mode 8 Colour Start Press to start making copies in full colour Related Information Introduction to Your Machine ...

Page 13: ... slowly and faintly In Sleep mode Power Save mode the machine acts as if it is turned off but it can still receive data When you send a print job the machine wakes up Warming Up Low Temperature The machine is warming up Cooling Down High Temperature The machine is cooling down Data Remaining There is print data in the machine s memory To cancel the job and clear it from machine memory press Stop B...

Page 14: ...ther Utilities Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Select your machine 3 Select the operation you want to use Related Informati...

Page 15: ...d click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Click the drop down list and then select your model name if not already selected Click Tools in the left navigation bar and then click Uninstall Follow the instructio...

Page 16: ...ur machine go to your model s Downloads page at support brother com Windows Or use the Brother installation disc to set up your machine not available in all countries 1 Lift the document cover 2 Locate the correct port under the document cover as shown Carefully guide the cable through the cable channel and out the back of the machine 3 Gently close the document cover Related Information Introduct...

Page 17: ...Home Paper Handling Paper Handling Load Paper Load Documents 13 ...

Page 18: ...aper Load Paper Load Paper in the Paper Tray Load Paper in the Manual Feed Slot Unprintable Area Paper Settings Acceptable Paper and Other Print Media Error and Maintenance LED Indications Paper Handling and Printing Problems 14 ...

Page 19: ...per Load Paper in the Paper Tray Load Paper in the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Legal Size Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray 15 ...

Page 20: ... load a different paper size in the tray you must change the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size 1 2 5 Fan the stack ...

Page 21: ...t at the back of the tray and cause paper feed problems Loading more than 20 sheets of Photo 2L 13 x 18 cm paper may cause paper jams To add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 7 Gently adjust the paper width guides 1 to fit the paper Make sur...

Page 22: ...y completely into the machine 10 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Print Media 18 ...

Page 23: ... tray you must change the paper size setting on your computer This operation is available only for some countries 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Press the square paper tray expansion button 1 and slide out the paper tray until the square paper tray exp...

Page 24: ...ze 1 2 6 Fan the stack of paper well to avoid paper jams and misfeeds Always make sure the paper is not curled or wrinkled 7 Gently load paper in the paper tray with the printing surface face down Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 20 ...

Page 25: ... paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 8 Gently adjust the paper width guides to fit the paper Make sure the paper guides touch the edges of the paper 9 Close the output paper tray cover 10 Slowly push the paper tray completely into the machine 11 Pull out the paper support 1 until it locks into place and then unfold the paper su...

Page 26: ...2 1 Related Information Load Paper in the Paper Tray 22 ...

Page 27: ...a different paper size in the tray you must change the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Gently press and slide the paper width guides 1 to fit the paper size and then lift the stopper 2 1 2 5 Close the output paper tra...

Page 28: ...s 1 to fit the paper Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray 1 9 Close the output paper tray cover 10 Slowly push the paper tray completely into the machine 11 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Pri...

Page 29: ...u must change the paper size setting on your computer Before loading envelopes in the tray press the corners and sides of the envelopes to make them as flat as possible 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Load up to 10 envelopes in the paper tray with the p...

Page 30: ...ide 2 to fit the size of the envelopes Make sure the envelopes are flat in the tray 2 1 IMPORTANT If envelopes are multi feeding load one envelope in the paper tray at a time 6 Close the output paper tray cover 7 Slowly push the paper tray completely into the machine 26 ...

Page 31: ... support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Print Media Paper Type and Paper Size for Each Operation 27 ...

Page 32: ... time NOTE To prevent dust from entering the machine be sure to close the cover if you are not using the manual feed slot The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot 1 Open the manual feed slot cover 2 Lift the paper support 3 Slide the manual feed slot paper guides to fit the width of the paper you are using 28 ...

Page 33: ...ly one sheet of paper in the manual feed slot with the printing surface face up When using envelopes load the envelopes with the printing surface face up and the flap on the left as shown in the illustration 29 ...

Page 34: ...l you feel the paper feed rollers pull it 6 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 If the document does not fit on one sheet both the Power LED and the Warning LED light up Place another sheet of paper in the manual feed slot and then press Mono Start or Colour Start Make sure printing has finished before you close the manual feed slot c...

Page 35: ...lopes The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 12 mm 3 mm 12 mm 3 mm The Borderless print feature is not available for envelopes and 2 sided printing Related Information Load Paper Related Topics Paper Handling and Pri...

Page 36: ...Home Paper Handling Load Paper Paper Settings Paper Settings Change the Paper Size Settings 32 ...

Page 37: ... then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then click Copy Copy Options Start from if the navigation menu is not shown on the left side of the screen 6 Select the Paper Size option 7 Click Submit For high quality printing it is important to select the correct type of paper Be sure to ...

Page 38: ... use Brother paper When you print on inkjet paper coated paper and glossy paper be sure to select the correct print media in the printer driver or in the application you use to print When you print on photo paper load one extra sheet of the same photo paper in the paper tray When using photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed surface of the...

Page 39: ...listed in the table Brother paper may not be available in all countries If Brother paper is not available in your country we recommend testing various paper types before purchasing large quantities Brother paper Paper Type Item A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy Photo BP71GP Related Information Acceptable Paper and Other Print Media 35 ...

Page 40: ...O NOT use the following types of paper Damaged curled wrinkled or irregularly shaped 1 1 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain DO NOT use envelopes that Are loosely constructed Have windows Are embossed have raised writing on them Have clasps or staples Are pre printed on ...

Page 41: ...a Choose the Right Print Media Paper Type and Paper Size for Each Operation Paper Capacity of the Paper Trays Paper Weight and Thickness Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 37 ...

Page 42: ...l 1 215 x 345 mm Yes Folio 1 215 9 x 330 2 mm Yes Executive 184 1 x 266 7 mm Yes JIS B5 2 182 x 257 mm Yes JIS B6 2 128 x 182 mm Yes A5 148 x 210 mm Yes Yes A6 105 x 148 mm Yes Cards Photo 10 x 15 cm Yes Yes Photo L 9 x 13 cm Yes Photo 2L 13 x 18 cm Yes Index Card 13 x 20 cm Yes Envelopes C5 Envelope 162 x 229 mm Yes DL Envelope 110 x 220 mm Yes Com 10 104 7 x 241 3 mm Yes Monarch 98 4 x 190 5 mm ...

Page 43: ... Plain Paper Recycled Paper 150 2 Inkjet Paper 20 Glossy Paper Photo 20 Index Card 30 Envelopes 10 Manual Feed Slot A4 Letter Legal Mexico Legal India Legal Folio Executive B5 JIS A5 B6 JIS A6 Envelopes C5 Com 10 DL Monarch Photo 4 x 6 10 x 15 cm Photo L 3 5 x 5 9 x 13 cm Photo 2L 5 x 7 13 x 18 cm Index card 5 x 8 13 x 20 cm Plain Paper Inkjet Paper Glossy Paper Recycled Paper Photo Index Card and...

Page 44: ...8 to 0 15 mm Inkjet Paper 64 to 200 gsm 0 08 to 0 25 mm Glossy Paper 1 2 Up to 220 gsm Up to 0 25 mm Cards Photo Card 1 2 Up to 220 gsm Up to 0 25 mm Index Card Up to 120 gsm Up to 0 15 mm Envelopes 80 to 95 gsm Up to 0 52 mm 1 BP71 260 gsm paper is specially designed for Brother inkjet machines 2 Up to 300 gsm for Manual Feed Slot Related Information Choose the Right Print Media Related Topics Pa...

Page 45: ...Home Paper Handling Load Documents Load Documents Load Documents on the Scanner Glass Unscannable Area 41 ...

Page 46: ...o 297 mm Width Up to 215 9 mm Weight Up to 2 kg 1 Lift the document cover 2 Place the document face down in the lower right corner of the scanner glass as shown in the illustration 3 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT forcefully close or press on the document cover Related Information Load Documents Related Topics Copy a Document Other Problems 4...

Page 47: ...nscannable area of a page depends on the settings in the application you are using The figures below show the typical unscannable measurements Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm Related Information Load Documents 43 ...

Page 48: ...Home Print Print Print from Your Computer Windows Print Using Brother iPrint Scan Windows Mac Print an Email Attachment 44 ...

Page 49: ...e on a Single Sheet of Paper N in 1 Windows Print as a Poster Windows Print on Both Sides of the Paper Manually Manual 2 sided Printing Windows Print as a Booklet Manually Windows Print a Colour Document in Greyscale Windows Prevent Smudged Printouts and Paper Jams Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print Settings Windows 45 ...

Page 50: ... type of paper you are using IMPORTANT To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 Select the Borderless check box if needed 8 For Colour Greyscale select Colour 9 In the Orientation field select the Portrait or Landscape option to set th...

Page 51: ...atch the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 For Colour Greyscale select the Colour or Greyscale option 8 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 9 Type the number o...

Page 52: ... was sent to the print queue in error you may have to delete it to allow subsequent jobs to print 1 Double click the printer icon in the task tray 2 Select the print job you want to cancel 3 Click the Document menu 4 Select Cancel 5 Click Yes Related Information Print from Your Computer Windows Related Topics Monitor Machine Status from Your Computer Windows 48 ...

Page 53: ...tion field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option 6 Click the Page Order drop down list and then select your page order 7 Click the Border Line drop...

Page 54: ...r where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Multiple Page drop down list and then select the 1 in 2x2 Pages or 1 in 3x3 Pages option 5 Change other printer settings if needed 6 Click OK 7 Complete your print operation Related Information Print from Your Computer Windows R...

Page 55: ...t paper jams or poor print quality during 2 sided printing we recommend using 1 sided printing 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option...

Page 56: ...om Short Edge Right Short Edge Left 8 Select the Binding Offset check box to specify the offset for binding in inches or millimetres 9 Click OK to return to the printer driver window 10 Change other printer settings if needed The Borderless feature is not available when using this option 11 Click OK and then start printing 52 ...

Page 57: ...our computer screen instructs you to reload the paper 13 Reload the paper 14 Click OK The even numbered pages will be printed If the paper is not feeding correctly it may be curled Remove the paper straighten it and put it back in the paper tray Related Information Print from Your Computer Windows Related Topics Print as a Booklet Manually Windows 53 ...

Page 58: ... or poor print quality during 2 sided printing we recommend using 1 sided printing 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the ...

Page 59: ...et that has a large number of pages 9 Select the Binding Offset check box to specify the offset for binding in inches or millimetres 10 Click OK to return to the printer driver window 11 Change other printer settings if needed The Borderless feature is not available when using this option 12 Click OK and then start printing 13 Click OK to print the first side of the pages The machine prints all th...

Page 60: ...rints your document in 256 levels of greyscale 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 For Colour Greyscale select Greyscale 5 Change other printer settings if needed 6 Click OK 7 Complete your print...

Page 61: ... the Reduce Smudge option on the left side of the screen 6 Select one of the following options Media Type Option Description Plain Paper Off On Select Off to print at normal speed using a standard amount of ink Select On to print at a slower speed using less ink Printouts may be lighter than they appear in Print Preview Glossy Paper Off On Select Off to print at normal speed using a standard amoun...

Page 62: ...he printing properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and t...

Page 63: ...Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Related Topics Print Settings Windows 59 ...

Page 64: ...t profile a Click the Basic tab and the Advanced tab and configure the print settings you want for the new Print Profile b Click the Print Profiles tab c Click Add Profile The Add Profile dialog box appears d Type the new profile name in the Name field e Click the icon you want to use to represent this profile from the icon list f Click OK The new Print Profile name is added to the list in the Pri...

Page 65: ...een In the Hardware group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows 7 and Windows Server 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and...

Page 66: ...rint results the machine automatically adjusts its print settings according to the selected media type 2 Print Quality Select the print quality you want Because print quality and speed are related the higher the quality the longer it will take to print the document 3 Paper Size Select the paper size you want to use You can either choose from standard paper sizes or create a custom paper size 62 ...

Page 67: ...s of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen before the next page of the document is printed Reverse Order Select this option to print your document in rever...

Page 68: ...ze of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field 3 Mirror Print Select this option to reve...

Page 69: ...h smudged printouts or paper jams Retrieve Printer s Colour Data Select this option to optimise the print quality using the machine s factory settings which are set specifically for your Brother machine Use this option when you have replaced the machine or changed the machine s network address Print Archive Select this option to save the print data as a PDF file to your computer Reduce Ink Density...

Page 70: ... Brother iPrint Scan Windows Mac Print Photos or Documents Using Brother iPrint Scan Windows Mac Print More Than One Page on a Single Sheet of Paper Using Brother iPrint Scan N in 1 Windows Print a Colour Document in Greyscale Using Brother iPrint Scan Windows Mac 66 ...

Page 71: ...the same photo paper in the paper tray 2 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 3 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 4 Click Print 5 Do one of the fol...

Page 72: ...lect the pages you want to print 7 Change other printer settings if needed 8 Click Print IMPORTANT For photo printing To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load Related Information Print Using Brother iPrint Scan Windows Mac Related Topics Brother iPrint Scan Overview for Windows and Mac 68 ...

Page 73: ...ur Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Click Document 5 Select the file you want to print and then click Next When printing documents with many pages you can also select the pages you want to print 6 Click the Layout drop down list and then select the number of pages to print on each sheet 7 Cha...

Page 74: ... and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Photo or Document Mac Click Photo or PDF 5 Select the file you want to print and then do one of the following Windows Click Next ...

Page 75: ...other machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then click Onli...

Page 76: ...Home Scan Scan Scan Using the Buttons on Your Brother Machine Scan Using Brother iPrint Scan Windows Mac Scan from Your Computer Windows Scan from Your Computer Mac 72 ...

Page 77: ... Scan Using the Buttons on Your Brother Machine Scan Using the Buttons on Your Brother Machine Scan to an Editable Text File Using OCR Save Scanned Data as an Email Attachment Web Services for Scanning on Your Network Windows 7 Windows 8 1 and Windows 10 73 ...

Page 78: ...o configure the settings d If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd e Go to the navigation menu and then click Scan Scan to PC Start from if the navigation menu is not shown on the left side of the screen f Select the scan type you want to use from the Scan to dr...

Page 79: ...Related Topics Access Web Based Management 75 ...

Page 80: ...nch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Machine Scan Settings button and then follow the on screen instructions to change the scan settings...

Page 81: ... certain languages 1 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 Click Machine Scan Settings 3 Click OCR 4 Configure the scan settings and then click OK 5 Do one of the following Windows Click Close Mac Click OK 6 Load your document 7 Press Mono Star...

Page 82: ...e or Scan to File feature to scan a document and then attach the scanned file to an email message 1 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 Click Machine Scan Settings 3 Click E mail 4 Configure the scan settings and then click OK 5 Do one of the...

Page 83: ...Related Models DCP T420W DCP T425W The Web Services protocol enables Windows 7 Windows 8 1 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 1 and Windows 10 Scan Using Web Services from Your Machine Windows 7 Windows 8 1 and Windows 10 Configure Scan Settings fo...

Page 84: ...o the lower right corner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 7 Click Start Control Panel Network and Internet View network computers and devices The machine s Web Services Name appears with the printer icon Right click the machine you want to install The Web Services Name for...

Page 85: ...s not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then click Scan Scan to PC Sta...

Page 86: ...indows 7 Click Start Devices and Printers 2 Right click the machine icon and then select Scan profiles The Scan Profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select the S...

Page 87: ...cations and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan Related Topics Change Scan Settings Using Brother iPrint Scan 8...

Page 88: ...There are several ways you can use your computer to scan photos and documents on your machine Use the software applications we provide or use your favourite scanning application Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Fax and Scan 84 ...

Page 89: ...teps will be similar PaperPort 14SE supports both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps Depending on the model of your machine Nuance PaperPort 14SE may not be included If it is not included you can use other software applications that support scanning 1 Load your document 2 Start PaperPort 14SE Do one of the following Windows 10 Click Nuance PaperPort 14 PaperP...

Page 90: ...e Document Size drop down list and then select your document size 10 Click PreScan to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 86 ...

Page 91: ...ion depending on the type of document you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Colour Document Use for scanning text documents 300 x 300 dpi 24bit Colour 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions take more memory and transfer time but produce a finer scanned image 3 Scan Type ...

Page 92: ...cking the Advanced Settings link in the Scanner Setup dialog box Document Correction Rotate Image Rotate the scanned image Edge Fill Fill in the edges on four sides of the scanned image using the selected colour and range Image Quality Diffusion Adjustment Grey Adjust the diffusion when selecting the Grey Error Diffusion option from the Scan Type drop down list Colour Tone Adjustment Adjust the co...

Page 93: ...rome image Feed Control Continuous Scan Select this option to scan multiple pages After a page is scanned select whether to continue scanning or finish Related Information Scan Using Nuance PaperPort 14SE or Other Windows Applications 89 ...

Page 94: ... Windows Fax and Scan 3 Click File New Scan 4 Select the scanner you want to use 5 Click OK The New Scan dialog box appears 6 Adjust the settings in the dialog box if needed The scanner resolution can be set to a maximum of 1200 dpi If you want to scan at higher resolutions use the Scanner Utility software from Brother Utilities 7 Click Scan The machine starts scanning the document Related Informa...

Page 95: ...can one side as the Source option Colour format Select a scan colour format from the Colour format drop down list File type Select a file format from the File type drop down list Resolution DPI Set a scanning resolution in the Resolution DPI field Higher resolutions take more memory and transfer time but produce a finer scanned image Brightness Set the Brightness level by dragging the slider to th...

Page 96: ...vel Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasises dark and light areas of the image while a decrease reveals more details in grey areas You can also type a value in the field to set the contrast level Related Information Scan Using Windows Fax and Scan 92 ...

Page 97: ...Home Scan Scan from Your Computer Mac Scan from Your Computer Mac Scan Using Apple Image Capture ICA Driver 93 ...

Page 98: ...e of the screen DCP T420W DCP T425W If you connected your Brother machine to your computer with a USB cable you will see the machine in the DEVICES area If connected via network you will see it in the SHARED area 3 Load your document 4 If you want to change the scan settings click the Show Details button and then configure the settings 5 Select the destination folder or destination application fro...

Page 99: ...Home Copy Copy Copy Overview Copy a Document Copy an ID Card Change the Copy Shortcut Button Settings Using Web Based Management Copy Using Brother iPrint Scan 95 ...

Page 100: ...rother Machine Brother iPrint Scan Mono Start Colour Start Copy Shortcut Number of Copies Yes Yes Yes Color Mono Yes Yes Yes Quality Yes Yes Yes Page Layout 2in1 ID No Yes Yes 2in1 No Yes Yes 4in1 No No Yes Poster No No Yes Enlarge Reduce Fit to Page No Yes Yes A4 A5 No Yes Yes Other Settings No No Yes Paper Size No No Yes Paper Type No No Yes Density No No Yes Remove Background Colour No No Yes R...

Page 101: ...wo seconds To make multiple copies press Mono Start or Colour Start as many times as you want to make copies To make multiple copies with the best quality a Press and hold Mono Start or Colour Start for two seconds to make the first copy b Press Mono Start or Colour Start once for each additional copy To interrupt copying press Stop Related Information Copy Related Topics Load Documents on the Sca...

Page 102: ...ety Guide 1 Place your identification card face down near the lower right corner of the scanner glass as shown 2 Press Copy Shortcut The machine starts scanning one side of the identification card 3 After the machine has scanned the first side the Power LED blinks slowly Turn over the identification card and press Copy Shortcut to scan the other side You can change the Copy Shortcut button setting...

Page 103: ...5 Go to the navigation menu and then click Copy Copy Shortcut Start from if the navigation menu is not shown on the left side of the screen 6 Select the copy preset you want to use as Copy Shortcut from the Copy Preset drop down list Option Description 2in1 ID 2in1 ID Horizontal Copy Layout 2in1 ID 2in1 ID Horizontal 2in1 ID 2in1 ID Vertical Copy Layout 2in1 ID 2in1 ID Vertical 2in1 Copy Layout 2i...

Page 104: ...Home Copy Copy Using Brother iPrint Scan Copy Using Brother iPrint Scan Make Page Layout Copies N in 1 or Poster Copy Settings 100 ...

Page 105: ...ns then enlarges the sections so you can assemble them into a poster Make sure the paper size is set to A4 or Letter You can make only one Poster copy at a time 1 Load your document 2 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 3 Click Copy 4 Select th...

Page 106: ...copy do the following a Place the next page on the scanner glass and then click Continue to scan the page b After scanning all the pages click Finish You can use Brother iPrint Scan for mobile devices as well as Brother iPrint Scan for Windows Mac Related Information Copy Using Brother iPrint Scan Related Topics Copy Settings 102 ...

Page 107: ...to make the text darker Decrease the density to make the text lighter Paper Size Select a paper size If copying on paper other than A4 size you must change the Paper Size setting Layout Make N in 1 2 in 1 ID or Poster copies 4 in1 Poster Quality Select the Copy resolution for your type of document Paper Type Select a paper type If copying on special paper set the machine for the type of paper you ...

Page 108: ... Make Page Layout Copies N in 1 or Poster 104 ...

Page 109: ...Home Network Network Related Models DCP T420W DCP T425W Supported Basic Network Features Configure Network Settings Wireless Network Settings Network Features Brother Management Tools 105 ...

Page 110: ...s No No Driver Deployment Wizard Yes Yes No 1 The default password to manage this machine s settings is located on the back of the machine and marked Pwd We recommend immediately changing the default password to protect your machine from unauthorised access When connecting your machine to an outside network such as the Internet make sure your network environment is protected by a separate firewall...

Page 111: ...e Network Configure Network Settings Configure Network Settings Related Models DCP T420W DCP T425W Configure Network Settings Using the Control Panel Change Machine Settings Using Web Based Management 107 ...

Page 112: ...ultaneously Set Wireless Direct to On Print the Wireless Direct Information Sheet WiFi Button LED Copy Shortcut Press the buttons simultaneously Print the Network Configuration Report Sheet WiFi Button LED Mono Start Press the buttons simultaneously Restart Wi Fi and Wireless Direct Use this function to solve wireless network problems WiFi Button LED Colour Start Press the buttons simultaneously W...

Page 113: ...Home Network Wireless Network Settings Wireless Network Settings Related Models DCP T420W DCP T425W Use the Wireless Network Use Wireless Direct Enable Disable Wireless LAN Print the WLAN Report 109 ...

Page 114: ...Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Mobile Device Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS 110 ...

Page 115: ...are printing large files such as multi page documents with mixed text and large graphics you may want to consider selecting USB for the fastest print speed If there is a signal in the vicinity wireless LAN allows you to freely make a LAN connection However if security settings are not correctly configured the signal may be intercepted by malicious third parties possibly resulting in Theft of perso...

Page 116: ...of the following Windows Download the installer from your model s Downloads page at support brother com Mac a Download the installer from your model s Downloads page at support brother com b Start the installer and then double click the Start Here Mac icon 2 Follow the on screen instructions 3 Select Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen instructions You have...

Page 117: ...le Device Related Models DCP T420W DCP T425W 1 Do one of the following Android Devices Download and install Brother iPrint Scan from Google Play All iOS supported devices including iPhone iPad and iPod touch Download and install Brother iPrint Scan from the App Store 2 Start Brother iPrint Scan and then follow the on screen instructions to connect your mobile device to your Brother machine Related...

Page 118: ...ur machine s control panel to configure your wireless network settings 1 Press WiFi Button LED three times The WiFi Button LED starts blinking 2 Press the WPS button on your wireless access point router If your wireless device is connected successfully the Power LED and WiFi Button LED are lit You have completed the wireless network setup To install the drivers and software necessary to use your m...

Page 119: ...ction when the wireless LAN access point router 1 doubles as the Registrar 1 Type B Connection when another device 2 such as a computer is used as the Registrar 1 2 1 Press WiFi Button LED five times The WiFi Button LED starts blinking and the machine prints an eight digit PIN 2 Using a computer connected to the network in your browser s address bar type the IP address of the device you are using ...

Page 120: ... wireless LAN access point router If you use Windows 7 Windows 8 1 or Windows 10 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the driver and software necessary to use your machine go to your model s Downloads page at support brother com Use the Brother installation disc to set up your machine not available in ...

Page 121: ...Home Network Wireless Network Settings Use Wireless Direct Use Wireless Direct Related Models DCP T420W DCP T425W Wireless Direct Overview Configure Your Wireless Direct Network 117 ...

Page 122: ...ou to configure a secured wireless network between your Brother machine and your wireless device computer smartphone tablet or similar without using a wireless router access point You can configure a wireless network by manually setting a Network Name SSID and Network Key Password 1 2 1 Wireless device 2 Your Brother machine Related Information Use Wireless Direct 118 ...

Page 123: ... Fi function on your wireless device and search for your Brother machine 3 Select your Brother machine s SSID Network Name on your wireless device DIRECT xxDCP xxxx_BRxxxx 4 Enter the Network Key Password when prompted The SSID and Network Key are printed on the Wireless Direct Information Sheet To disable Wireless Direct a Press WiFi Button LED and Stop simultaneously The Power LED Warning LED an...

Page 124: ...usly The Power LED Warning LED and Ink LED light up for one second and then the WiFi Button LED starts blinking 2 Press Mono Start to enable Wi Fi When Wi Fi is enabled the Power LED blinks once and then the Power LED and WiFi Button LED are lit When Wi Fi is disabled the Power LED blinks twice and then the Power LED is lit Related Information Wireless Network Settings 120 ...

Page 125: ...rror code on the printed report 1 Press WiFi Button LED and Stop simultaneously The Power LED Warning LED and Ink LED light up for one second and then the WiFi Button LED starts blinking 2 Press WiFi Button LED Your Brother machine starts printing the WLAN Report Related Information Wireless Network Settings Wireless LAN Report Error Codes Related Topics If You Are Having Difficulty with Your Mach...

Page 126: ...information 5 Your Brother machine may not support a 5 GHz SSID ESSID Make sure your wireless access point router is set to 2 4 GHz or 2 4 GHz 5 GHz mixed mode For more information see the documentation provided with your wireless router access point TS 04 Your Brother machine does not support the authentication and encryption methods used by the selected wireless router access point Change the au...

Page 127: ...PS see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 08 Two or more wireless access points that have WPS enabled are detected Check the following points and try again 1 Make sure that only one wireless router access point within range has WPS enabled and then try to connect again 2 Try ...

Page 128: ...Home Network Network Features Network Features Related Models DCP T420W DCP T425W Print the Network Configuration Report Reset the Network Settings to Factory Settings 124 ...

Page 129: ...twork Configuration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press WiFi Button LED and Mono Start simultaneously The machine starts printing th...

Page 130: ...s factory settings This resets all information such as the password and IP address You can also reset the print server to its factory settings using Web Based Management 1 Press WiFi Button LED and Stop simultaneously The Power LED Warning LED and Ink LED light up for one second and then the WiFi Button LED starts blinking 2 Press and hold Colour Start for two seconds The machine restarts Related ...

Page 131: ...agement Tools Related Models DCP T420W DCP T425W Use one of Brother s management tools to configure your Brother machine s network settings Go to your model s Downloads page at support brother com to download the tools Related Information Network 127 ...

Page 132: ...Home Security Security Related Models DCP T420W DCP T425W Before Using Network Security Features Configure Certificates for Device Security Use SSL TLS 128 ...

Page 133: ... latest network security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP and TFTP protocols Accessing the machine using these protocols is not secure Related Information Security 129 ...

Page 134: ...etworked machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Step by Step Guide for Creating and Installing a Certificate Create a Self signed Certificate Create CSR and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Manage Multiple Certificates 130 ...

Page 135: ... for better security Self signed certificate This print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a cert...

Page 136: ...r use a certificate from a Certificate Authority CA Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the certificate issued by the CA on your Brother machine using Web Based Management 3 I...

Page 137: ... is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create Self Signed Certificate 6 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name...

Page 138: ...you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Instal...

Page 139: ... the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create CSR 6 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside ...

Page 140: ...to send a CSR to your CA If you are using the Enterprise root CA of Windows Server 2008 2008 R2 2012 2012 R2 2016 2019 we recommend using the Web Server for the certificate template to securely create the Client Certificate For more detailed information visit support brother com to see the FAQs Troubleshooting page of your model Search for SSL Related Information Create CSR and Install a Certifica...

Page 141: ... a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s ...

Page 142: ...cate and Private Key Import and Export the Certificate and Private Key Related Models DCP T420W DCP T425W Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 138 ...

Page 143: ... you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if th...

Page 144: ... Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Export shown with Certificate Li...

Page 145: ...e screen to view certificate content delete or export your certificates Maximum Number of Certificates Stored on Brother Machine Self signed Certificate or Certificate Issued by a CA 2 We recommend storing fewer certificates than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired c...

Page 146: ...Home Security Use SSL TLS Use SSL TLS Related Models DCP T420W DCP T425W Introduction to SSL TLS Manage Your Network Machine Securely Using SSL TLS Print Documents Securely Using SSL TLS 142 ...

Page 147: ...fective method of protecting data sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS will work with other forms of security such as WPA keys and firewalls Related Information Use SSL TLS Brief History of SSL TLS Benefits of Using SSL TLS 143 ...

Page 148: ... see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records etc SSL TLS use...

Page 149: ...ading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confusing page of code and not t...

Page 150: ...TLS Manage Your Network Machine Securely Using SSL TLS Related Models DCP T420W DCP T425W Configure a Certificate for SSL TLS and Available Protocols Access Web Based Management Using SSL TLS Install the Self signed Certificate for Windows users with Administrator Rights 146 ...

Page 151: ...r example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu an...

Page 152: ...You can change the HTTPS protocol settings using the Web Based Management screen 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the ...

Page 153: ...ck Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar Windows 7 and Windows Server 2008 Click Start All Programs 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Type https machine s IP address in your browser s address bar to access your machin...

Page 154: ...11 Click Next 12 Click Finish 13 Click Yes if the fingerprint thumbprint is correct 14 Click OK Related Information Manage Your Network Machine Securely Using SSL TLS 150 ...

Page 155: ...se SSL TLS Print Documents Securely Using SSL TLS Print Documents Securely Using SSL TLS Related Models DCP T420W DCP T425W Print Documents Using SSL TLS Configure a Certificate for SSL TLS and Available Protocols 151 ...

Page 156: ... type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol Start from if the navigation menu is not shown on the left side of the screen 5 Make sure the IPP check box is selected If the IPP check box is not selected select t...

Page 157: ...Home Mobile Connect Mobile Connect Related Models DCP T420W DCP T425W Mopria Print Service Brother iPrint Scan Overview for Mobile Devices Print an Email Attachment 153 ...

Page 158: ...y the Mopria Alliance With this service you can connect to the same network as your machine and print without additional setup 1 3 2 1 Android Mobile Device Android 4 4 or later 2 Wi Fi Connection 3 Your Machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile Connect...

Page 159: ...Home Brother iPrint Scan Brother iPrint Scan Brother iPrint Scan Overview for Windows and Mac Brother iPrint Scan Overview for Mobile Devices 155 ...

Page 160: ...er depending on the version of the application For Windows Go to your model s Downloads page at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store If prompted install the driver and software necessary to use your machine Download the installer from your model s Downloads page at support brother com Related Information Brother ...

Page 161: ... your Android device Download and install Brother iPrint Scan from the Google Play Store app For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use features of your Brother machine directly from your iOS device Download and install Brother iPrint Scan from the App Store For more detailed information visit support brother com ips Related Information...

Page 162: ...en removed The Jam Clear Cover is fully closed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link indicator is blinking If you did not solve the problem with the che...

Page 163: ...om being inserted correctly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam No paper fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following Refill the paper tray and then press Mono Start or Colour Start Remove and r...

Page 164: ...r pick up rollers See Related Information Clean the Paper Pick up Rollers Wrong paper size The paper size setting does not match the size of paper in the tray OR You did not set the paper guides in the tray to the indicators for the paper size you are using If you are printing from your computer make sure the paper size you selected in the printer driver or in the application you use to print matc...

Page 165: ...rous cleaning cycles since the machine automatically cleans upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty Th...

Page 166: ...bleshooting Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper Paper is Jammed Inside the Machine Error and Maintenance LED Indications Paper Handling and Printing Problems 162 ...

Page 167: ...mpletely out of the machine 1 3 Slowly pull the jammed paper 1 out of the machine 1 1 IMPORTANT Be careful as ink can easily get on your hands If ink gets on your skin or clothing immediately wash it off with soap or detergent 4 Make sure you look carefully inside 1 for any scraps of paper 1 5 Push down on the Jam Clear Cover 1 on the back of the machine and then open it 2 1 2 6 Slowly pull the ja...

Page 168: ... is closed completely 8 Push the paper tray firmly back in the machine 9 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 10 Reconnect the power cord 164 ...

Page 169: ...2 Load one sheet of thick A4 or Letter sized paper such as glossy paper in the manual feed slot Insert the paper deep into the manual feed slot 3 Re connect the power cord The paper you placed in the manual feed slot will be fed through the machine and ejected If the thick paper is pushing any jammed paper out remove the jammed paper Related Information Printer Jam or Paper Jam Related Topics Erro...

Page 170: ...ou think there is a problem with your machine check the following topics You can correct most problems yourself If you need additional help go to your model s FAQs Troubleshooting page at support brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Paper Handling and Printing Problems Other Problems Network Problems 166 ...

Page 171: ...nting If printer driver options appear select your printer driver Click Printer in the menu bar and make sure Use Printer Offline is not selected Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Right click the Brother XXX XXXX Printer where XXX XXXX is the name of your model Click See what s printing If printer driver options app...

Page 172: ... and Faxes Windows Server 2008 Click Start Control Panel Hardware and Sound Printers The headers or footers appear when the document is displayed on the screen but do not appear when the document is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Related Information Unprintable Area Cannot perform Page ...

Page 173: ...nment Using Web Based Management Make sure you are using Brother Original ink designed for your model Try using the recommended types of paper See Related Information Acceptable Paper and Other Print Media To prolong print head life provide the best ink economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods...

Page 174: ...per Place the glossy surface printing surface face down If you use glossy photo paper make sure the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Related Information Clean the Machine s Printer Platen Make sure you are using Brother Original ink designed for your model Make sure you are using the ...

Page 175: ...r Jam Make sure the paper guides are set to the correct paper size Use the jam prevention settings For copying See Related Information Change the Print Options to Improve Your Print Results For printing See Related Information Change the Print Options to Improve Your Print Results See Related Information Prevent Smudged Printouts and Paper Jams Windows The paper jams when you use 2 sided print If ...

Page 176: ...er Jams Windows Clean the Base Pad Change the Print Options to Improve Your Print Results Reduce Printing Noise Error and Maintenance LED Indications Check the Print Alignment from Your Brother Machine Check the Print Alignment Using Web Based Management 172 ...

Page 177: ...ess and hold If you press and hold Mono Start or Colour Start for two seconds the machine makes a copy of the best quality which will take more time Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan Windows Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application For example in Nuance PaperPort 14SE click...

Page 178: ...culty with Your Machine Network Problems Network Problems Related Models DCP T420W DCP T425W Use the Network Connection Repair Tool Windows Check the Brother Machine s Network Settings If You Are Having Difficulty with Your Machine s Network 174 ...

Page 179: ...nnection Repair Tool 3 Follow the on screen instructions 4 Check the diagnosis by printing the Network Configuration Report The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option in the Status Monitor Right click the Status Monitor screen and then click Other Settings Enable Connection Repair Tool This is not recommended when your network...

Page 180: ...Difficulty with Your Machine Network Problems Check the Brother Machine s Network Settings Check the Brother Machine s Network Settings Related Models DCP T420W DCP T425W Print the Network Configuration Report Configure Network Settings 176 ...

Page 181: ...re using the correct security settings See the instructions supplied with your wireless LAN access point router for information on how to find the security settings The manufacturer s name or model number of the wireless LAN access point router may be used as the default security settings Consult with the access point router manufacturer your Internet provider or network administrator Wireless You...

Page 182: ...or more information about how to verify the IP address and the Subnet Mask ask your network administrator Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool Mac Check your network devices using the ping command For more information on how to confirm your network settings see Related Information Check Network Devices Using the Ping Command Wireless The faile...

Page 183: ...your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Windows Ask your administra...

Page 184: ...es Command Prompt 2 Type ipconfig and then press the Enter key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Add...

Page 185: ...Related Information If You Are Having Difficulty with Your Machine s Network 181 ...

Page 186: ...re the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then click General Maintenance Information Start from if the navigation menu is not shown on the left side of the screen 6 Check your Brother machine s serial number firmwa...

Page 187: ... factory settings includes Password and IP Address information 1 Press WiFi Button LED and Stop simultaneously The Power LED Warning LED and Ink LED light up for one second and then the WiFi Button LED starts blinking 2 Press and hold Colour Start for two seconds The machine restarts All Settings Use this reset function to reset all machine s settings to the settings originally set at the factory ...

Page 188: ...k Tanks Clean Your Brother Machine Check Your Brother Machine Check the Print Alignment from Your Brother Machine Check the Print Alignment Using Web Based Management Change the Print Options to Improve Your Print Results Pack and Ship Your Brother Machine 184 ...

Page 189: ...ild inflammation In case of any abnormality consult your doctor IMPORTANT Brother strongly recommends that you continue to use only Brother Original replacement ink designed for your model Use or attempted use of potentially incompatible ink in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warranty coverage does not apply to any problem t...

Page 190: ...hen replace the cap IMPORTANT Replace the ink bottle cap tightly Otherwise the ink may leak DO NOT shake the ink bottles If ink stains your skin or clothing wash with soap or detergent at once 4 Remove the nozzle cap as shown 5 Make sure that the colour of the ink tank cap matches the ink colour you want to refill Keep the nozzle close to the ink tank opening and insert the bottle nozzle firmly in...

Page 191: ...the maximum fill mark line To fill the ink tank faster squeeze the bottle on both sides IMPORTANT Be careful not to fill the ink past the upper line above the maximum fill mark NOTE Be careful not to spill any ink when you refill the ink tank Refill with all of the ink in the bottle if it does not exceed the upper line 7 Keep the nozzle close to the ink tank opening and turn the nozzle up and remo...

Page 192: ...9 Reattach the ink tank cap 10 Repeat these steps for each ink tank you want to refill 11 Close the ink tank cover If the Ink LED is blinking press Stop IMPORTANT If you accidentally mix the colours by filling the wrong ink tank contact Brother customer service or your local Brother dealer If you have opened an ink bottle use it within six months Use unopened ink bottles by the expiration date wri...

Page 193: ...Related Information Routine Maintenance Related Topics Error and Maintenance LED Indications Paper Handling and Printing Problems 189 ...

Page 194: ...r Clean the Print Head from Your Brother Machine Clean the Print Head Using Web Based Management Clean the Print Head from Your Computer Windows Clean the Outside of the Machine Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Base Pad Clean the Paper Pick up Rollers 190 ...

Page 195: ...t cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with water 1 3 2 If you feel dirt or debris clean the glass again You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt Related Information Clean Your Brother Machine Related Topics Other Problems 191 ...

Page 196: ...ter the cleaning the machine prints the Print Quality Check Sheet To clean black only press Mono Start After the cleaning the machine prints the Print Quality Check Sheet NOTE If you clean the print head several times and the print has not improved try the Special cleaning method which cleans the print head with more force 1 Make sure all ink tanks are filled more than halfway as this method consu...

Page 197: ...menu and then click General Print Head Cleaning Start from if the navigation menu is not shown on the left side of the screen 6 Select the Normal Strong or Strongest option for the cleaning strength you want The Special option uses the most power in cleaning the print heads but also consumes the most ink 7 Click Start The Special option requires a large amount of ink to clean the print head Refill...

Page 198: ...ver 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and Sound Printers 2 Right click the Brother XXX XXXX Printer icon where XXX XXXX is the name of your model and then select Printing preferences If printer driver options appear select your printer driver The printer driver dialog box appears 3 Click the Maintenance tab 4 Select one of the follo...

Page 199: ...Related Topics Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine Clean the Print Head Using Web Based Management 195 ...

Page 200: ...y crack the panel 1 If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Wipe the outside of the machine with a dry lint free cloth to remove dust 4 Lift the output paper tray cover and remove anything that is stuck inside the paper tray 5 Wipe the inside and the outside of the paper tray with a dry lint free cloth to...

Page 201: ...ne from the electrical socket 2 If the paper support flap is open close it and then close the paper support 3 Pull the paper tray 1 completely out of the machine 1 4 Clean the machine s printer platen 1 and the area around it wiping off scattered ink with a dry soft lint free cloth 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the power cord Related Information Clean Your ...

Page 202: ...close it and then close the paper support 3 Pull the paper tray 1 completely out of the machine 1 4 Clean the front and back sides of the Paper Feed Rollers 1 with a soft lint free cloth moistened with water using a side to side motion After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the po...

Page 203: ... If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Clean the Base Pad 1 with a soft lint free cloth moistened with water After cleaning wipe the pad with a dry soft lint free cloth to remove all moisture 1 4 Slowly push the paper tray completely into the machine Related Information Clean Your Brother Machine Relate...

Page 204: ...g the machine from the electrical socket 2 If the paper support flap 1 is open close it and then close the paper support 2 2 1 3 Pull the paper tray completely out of the machine 4 Clean the Paper Pick up Rollers 1 with a soft lint free cloth moistened with water Slowly turn the rollers so that the whole surface is cleaned After cleaning wipe the rollers with a dry soft lint free cloth to remove a...

Page 205: ...Home Routine Maintenance Check Your Brother Machine Check Your Brother Machine Check the Print Quality Monitor Machine Status from Your Computer Windows 201 ...

Page 206: ...blinking 2 Press Copy Shortcut The machine prints the Print Quality Check Sheet 3 Check the quality of the four colour blocks on the sheet OK Poor 4 If the quality is poor clean the print head See Related Information IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty When a print head nozzle is clogged the printed sample ...

Page 207: ...and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Troubleshooting Click the Troubleshooting button to access the troubleshooting website Looking for replacement supplies Click the Looking for replacement supplies button for more information on Brother original supplies Related Information Check ...

Page 208: ...dicators and What They Mean Windows When you start up your computer the Brother Status Monitor icon appears on the task tray A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error has occurred A grey icon indicates the machine is offline Related Information Monitor Machine Status from Your Computer Windows 204 ...

Page 209: ...e default setting is Only when printing from this PC To turn it off follow these steps 1 Right click the Brother Status Monitor icon or window select the Status Monitor Settings option and then click Options The Options window appears 2 Click the Basic tab and then select Off for Show Status Monitor 3 Click OK Even if the Show Status Monitor feature is turned off you can check the machine s status...

Page 210: ... Status from Your Computer Windows Turn Off the Status Monitor Windows Turn Off the Status Monitor Windows 1 Right click the Brother Status Monitor icon or window and then select Exit 2 Click OK Related Information Monitor Machine Status from Your Computer Windows 206 ...

Page 211: ... that the black square mark on the Adjustment Sheet is in the lower right corner 4 Press Mono Start or Colour Start The Power LED blinks while the machine starts scanning and performs automatic adjustment Immediately after scanning is finished the LED indicates the adjustment results When adjustment is OK The Power LED blinks quickly three times and the machine returns to the standby condition Whe...

Page 212: ...Print Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to t...

Page 213: ...Print Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to t...

Page 214: ...machine before unplugging it to make sure that all mechanical noises have stopped Not allowing the machine to finish this parking process may lead to print problems and possible damage to the print head 1 Unplug the machine from the electrical socket 2 Lift the document cover 3 Unplug the interface cable from the machine if it is connected 4 Close the document cover 5 Open the ink tank cover 6 Mak...

Page 215: ...5 9 Close the carton and tape it shut Related Information Routine Maintenance 211 ...

Page 216: ...hine Settings Machine Settings Customise settings and features to make your machine a more efficient work tool Change Machine Settings Using Web Based Management In the Event of Power Failure Memory Storage 212 ...

Page 217: ...b Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management General Settings 213 ...

Page 218: ...We recommend Microsoft Internet Explorer 11 Microsoft Edge for Windows Safari 10 11 for Mac Chrome for Android 4 x or later and Chrome Safari for iOS 10 x or later Make sure that JavaScript and Cookies are always enabled in whichever browser you use DCP T420W DCP T425W You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer Th...

Page 219: ...nstall a self signed certificate to use SSL TLS communication For more detailed information see Related Information Start from Brother iPrint Scan Windows Mac Start from Your Web Browser DCP T420W DCP T425W Start from Brother Utilities Windows Start from Brother iPrint Scan Windows Mac 1 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications a...

Page 220: ...n click the drop down list and select your model name if not already selected 2 Click Tools in the left navigation bar and then click Machine Settings Web Based Management appears 3 If required type the password in the Login field and then click Login 4 If you want to pin the navigation menu on the left side of the screen click and then click You can now change the machine settings DCP T420W DCP T...

Page 221: ...en appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 Do one of the following If you have previously set your own password type it and then click Login If you have not previously set your own password type the default login password and then click Login 5 ...

Page 222: ...Settings Using Web Based Management General Settings General Settings Set Sleep Mode Countdown Set the Machine to Power Off Automatically Set the Date and Time Reduce Printing Noise Change the Language Printed in the Reports and Sheets 218 ...

Page 223: ...r iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Logi...

Page 224: ...ch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then c...

Page 225: ...ted click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then click Administrator Date Time Start ...

Page 226: ...our Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then clic...

Page 227: ...can screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings to configure the settings 4 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navi...

Page 228: ...ower Failure Memory Storage In the Event of Power Failure Memory Storage Your menu settings are stored permanently and will not be lost Temporary settings are lost The date and time must be re entered Related Information Machine Settings 224 ...

Page 229: ...Home Appendix Appendix Specifications Supply Specifications Brother Help and Customer Support 225 ...

Page 230: ...ezo with 70 nozzles x 3 Memory Capacity 64 MB Power Source AC 110 to 120 V 50 60 Hz Taiwan AC 220 to 240 V 50 60 Hz Other countries Power Consumption 1 DCP T220 DCP T225 Taiwan Copying 2 Approx 12 W Ready 3 Approx 2 5 W Sleep 3 Approx 0 7 W Power Off 3 4 Approx 0 2 W DCP T220 DCP T225 Copying 2 Approx 11 W Ready 3 Approx 2 5 W Sleep 3 Approx 0 7 W Power Off 3 4 Approx 0 2 W DCP T420W DCP T425W Tai...

Page 231: ...0 4 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off 5 Noise depends on printing conditions Document Size Specifications Document Size Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm Print Media Specifications Paper Input Paper Tray Paper Type 1 Plain Paper Inkjet Paper coated paper Glossy Pap...

Page 232: ... Yes Yes TWAIN Compliant Yes Windows 7 SP1 Windows 8 1 Windows 10 Colour Depth 30 bit colour processing Input 24 bit colour processing Output Greyscale 10 bit colour processing Input 8 bit colour processing Output Resolution Up to 19200 19200 dpi interpolated 1 2 Up to 1200 2400 dpi optical Scanning Width and Length Single sided document Width Up to 213 9 mm Length Up to 295 mm 1 Maximum 1200 1200...

Page 233: ...DCP T425W SSID 32 characters WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK TKIP AES Wireless Setup Support Utility DCP T420W DCP T425W WPS Yes Computer Requirements Specifications Supported Operating Systems And Software Functions Computer Platform Operating System Version PC Interface Processor Hard Disk Space to Install USB 1 Wireless 802 11b g n For Drivers For Applications Including Drivers Windows...

Page 234: ...anner Utility enables enhancing up to 19200 x 19200 dpi 3 Nuance PaperPort 14SE supports Windows 7 SP1 Windows 8 1 Windows 10 Home Windows 10 Pro Windows 10 Education and Windows 10 Enterprise For the latest driver updates go to your model s Downloads page at support brother com All trademarks brand and product names are the property of their respective companies Related Information Appendix 230 ...

Page 235: ...nk bottles provided with your machine will have a lower yield than standard ink bottles approximately 86 for Black and 94 for colour With all following ink bottles you can print the specified number of pages Replacement Supplies Black Ink Bottle BTD60BK Yellow Ink Bottle BT5000Y Cyan Ink Bottle BT5000C Magenta Ink Bottle BT5000M Black Approximately 7500 pages 1 Yellow Cyan and Magenta Approximatel...

Page 236: ...the latest software drivers and firmware to improve the performance of your machine and user documentation to learn how to get the most from your Brother product Further product and support information is available from your local Brother office website Visit https global brother en gateway to find the contact details for your local Brother office and to register your new product Related Informati...

Page 237: ...ASA SAF GLF Version 0 ...

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