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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by enabling you to solve
simple problems yourself. Problems encountered are often the result of only five factors: 1) poor fuel; 2) poor operation or maintenance;
3) poor installation; 4) component failure; 5) factory defect. You can usually solve those problems related to 1 and 2. Your dealer can solve
problems relating to 3, 4 and 5. Refer to diagrams on page 20 to help locate indicated parts. For the sake of troubleshooting and using this
guide to assist you, look at your heat level setting to see which light is flashing.
** CAUTION – UNPLUG THE STOVE FROM ALL POWER PRIOR TO ATTEMPTING TO SERVICE THE UNIT! **
STOVE SHUTS OFF AND THE #2 LIGHT FLASHES
Possible Causes:
Possible Remedies:
Airflow switch hose or stove attachment pipes for
hose are blocked.
Unhook air hose from the air switch and blow through it. If air flows freely, the hose
and tubes are fine. If air will not flow through the hose, use a wire coat hanger to
clear the blockage.
The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe
are blocked with ash or foreign material.
Follow all clearing procedures in the maintenance section of the owner’s manual.
The firebox is not properly sealed.
Make sure the door is closed and that the gasket is in good shape. If the ash door has
a latch, make sure the ash door is properly latched and the gasket is sealing good. If
the stove has just a small hole for the ashes to fall through under the burnpot, make
sure the slider plate is in place to seal off the firebox floor.
Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in owner’s manual.
The airflow switch wire connections are bad.
Check the connectors that attach the gray wires to the air switch.
The gray wires are pulled loose at the Molex
connector on the wiring harness.
Check to see if the gray wires are loose at the
Molex connector.
Combustion blower failure
With the stove on, check to see if the combustion blower is running. If it is not, you
will need to check for power going to the combustion blower. It should be a full
current. If there is power, the blower is bad. If there is not, see #8.
Control board not sending power to combustion
blower.
If there is no current going to the combustion blower, check all wire connections. If
all wires are properly connected, you have a bad control board.
Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to the air switch after the
stove has been on for 30 seconds.
Air switch has failed (very rare).
To test air switch, you will need to disconnect the air hose from the body of the stove.
With the other end still attached to the air switch, very gently suck on the loose end
of the hose (you may want to remove the hose entirely off the stove and the air switch
first and make sure it is clear). If you hear a click, the air switch is working. BE
CAREFUL! TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH.
TROUBLESHOOTING GUIDE
