17
STOVE SHUTS OFF AND THE #3 LIGHT FLASHES
Possible Causes:
Possible Remedies: (Unplug stove first when possible)
The hopper is out of pellets.
Refill the hopper
The air damper is too far open for a low feed
setting.
If burning on the low setting, you may need to close the damper all the way (push the
knob in so it touches the side of the stove).
The burnpot is not pushed completely to the rear
of the firebox.
Make sure that the air intake collar on the burnpot is touching the rear wall of the
firebox.
The burnpot holes are blocked.
Remove the burnpot and thoroughly clean it.
The air inlet, the interior chambers, or exhaust
system has a partial blockage.
Follow all cleaning procedures in the maintenance section of the owner’s manual.
The hopper safety switch has failed or hopper is
open.
When operating the unit, be sure the hopper lid is closed so that the hopper safety
switch will activate. Check the wires leading from the hopper safety switch to the
control panel and auger motor for secure connections. Use a continuity tester to test
the hopper safety switch, replace if necessary.
The auger is jammed.
Start emptying the hopper. Then remove the auger motor by removing the auger pin.
Remove the auger shaft. Gently lift the auger shaft straight up so that the end of the
auger shaft comes up out of the bottom auger bushing. Next, remove the two nuts
that hold the top auger biscuit in. Then rotate the bottom end of the auger shaft up
towards you until you can lift the shaft out of the stove. After you have removed the
shaft, inspect it for bent flights, burrs, or broken welds. Remove any foreign material
that might have caused the jam. Also, check the auger tube for signs of damage such
as burrs, rough spots, or grooves cut into the metal that could have caused a jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run the unit. If the motor will
turn, the shaft is jammed on something. If the motor will not turn, the motor is bad.
The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two brown wires and
connecting them with a short piece of wire. Then plug the stove back in. If the stove
comes on and works, you need to replace the POF thermodisc. This is for testing
only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut
off and if the fire went out, the auger will continue to feed pellets until the hopper is
empty if you leave the POF thermodisc bypassed.
The high limit thermodisc has tripped or is
defective
Wait for the stove to cool for about 30-45 minutes. It should now function normally.
If not, use the owner’s manual to locate the high limit thermodisc. To test if the
thermodisc is bad, you can bypass it as described previously for the POF thermodisc.
The fuse on the control board has blown.
Remove the control board. On the back, there is one fuse. If it appears to be bad,
replace it with a 5 Amp 125 Volt fuse. Plug the stove back in and try to run the unit.
The control board is not sending power to the POF
thermodisc or other auger system components.
There should be a 5-volt (approximately) current going to the POF thermodisc after
the stove has been on for 10 minutes.
TROUBLESHOOTING GUIDE
STOVE FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes:
Possible Remedies:
Air damper open too far for ignition.
Push the air damper in closer to the side of the stove for startup. In some situations,
it may be necessary to have the damper completely closed for ignition to take place.
After there is a flame, the damper can then be adjusted for the desired feed setting.
Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the firewall. The air intake hole is a small
hole located on the bottom side of the housing. Make sure it is clear. Also, look from
the front of the stove to make sure there is not any debris around the igniter element
inside of the igniter housing.
The burnpot is not pushed completely to the rear
of the firebox.
Make sure that the air intake collar on the burnpot is touching the rear wall of the
firebox.
Bad igniter element.
Put power directly to the igniter element. Watch the tip of the igniter from the front of
the stove. After about 2 minutes, the tip should glow. If it doesn’t, the element is bad.
The control board is not sending power to the
igniter.
Check the voltage going to the igniter during startup. It should be a full current. If
the voltage is lower than full current, check the wiring. If the wiring checks out good,
the board is bad.
