19
GLASS “SOOTS” UP AT A VERY FAST RATE
FLAME IS LAZY, DARK AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Cause:
Possible Remedies:
Stove or vent pipe is dirty, which restricts airflow
through the burnpot.
Follow all cleaning procedure in the maintenance section of the owner’s manual.
Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according to the criteria in the
owner’s manual.
Air damper is set too far in (closed) for a higher
setting.
Put the damper knob farther out away from the side of the stove and try not to burn
the unit again.
Burnpot holes are blocked.
Remove the burnpot and thoroughly clean it.
Air damper is broken.
Visually inspect the damper assembly. Make sure the damper plate is attached to the
damper rod. When the damper rod is moved, the plate should move with it.
Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burnpot for foreign material.
Circuit board malfunction.
Time the fuel feed light at each setting (after the stove has completed the startup
cycle). Make sure the times match the auger timing chart. If the auger motor runs
constantly, the board is bad.
Combustion blower is not spinning fast enough.
Test the RPM on the blower after the blades have been cleaned. The RPM should be
approximately 3000RPM.
Bad Pellets (Applies to “GLASS ‘SOOTS’ UP AT A
VERY FAST RATE” only.
The brand of pellets or the batch of pellets that are being used may be of poor quality.
If possible, try a different brand of pellets. You might also want to try a brand that is
made from a different type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
The trim setting on the low feed rate is too low.
(Applies to “GLASS ‘SOOTS’ UP AT A VERY FAST
RATE” only.
Use the “Reset Trim” button to increase the low feed rate setting. If the “1” & “3”
lights are on, the stove is currently on the lowest setting. If only the “1” light is on,
the stove is in the default (medium) setting. If the “1” & “4” lights are on, the stove
is in the high trim setting for the low feed rate. If the stove is being burned on one
of the two lower settings, advance to the next trim setting and try burning the stove.
TROUBLESHOOTING GUIDE
