-31-
Pilot flame always on,
or will not extinguish
Control system set to CPI mode
Set control system to IPI mode.
Main burner flame
will not light
ON/OFF rocker switch in OFF
position
Gas supply turned off Check
Gas supply turned off
Check for multiple shut-offs in the supply line. Verify gas supply
is turned on.
Low gas supply
Consult with plumber or gas supplier.
Check LP (propane) tank. Refill if necessary.
Wiring disconnection or improper
wiring
Check for faulty or incorrect wiring.
Plugged main burner orifice
Remove blockage.
Pilot flame
Verify the pilot flame is properly directed to ignite burner. See
pilot flame troubleshooting above.
Remote control not working
properly
Replace batteries.
No call for heat
Verify remote control is powered ON and thermostat
operation is turned OFF.
Pilot and burner
extinguish while in
operation
No LP (propane) gas in tank
Check LP (propane) tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to Glass Frame Assembly Section
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
1/4” (6 mm) rise per foot (30 cm) is required on horizontal
venting
Exhaust vent pipe leaking exhaust
gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. Refer to
Restrictor Section.
Soot appears on
glass
Improper log placement
Refer to Log Set Installation section.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow
more air into the gas mix. Refer to Burner Venturi section.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and
lifts off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow
more air into the gas mix. Refer to Burner Venturi section.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent
system
Check the vent pipes for leaks, and the vent cap for debris.
Repair the vent pipes or remove debris from vent cap, if
necessary.
No reaction to
command
Battery back batteries or remote
control batteries low
Replace batteries.
No communication between
remote control and ignition
module
Reprogram remote control to the ignition module.
A maximum number of failed
ignitions or flame restorations has
been reached
Reset ignition module.
CAUTION: Installation and repair shall only be done by a qualified service person. The fireplace should be
inspected before use by a qualified service person. It is required to be inspected at least once a year by a
professional service person.
Summary of Contents for BH6113LFP
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